101 to 125 of 391 Problem Management Jobs in the UK

Ubisoft Newcastle is seeking a Problem Management Specialist to lead investigation and resolution of recurring, high-impact issues across Ubisoft’s tech landscape. You will collaborate with CRC teams, Creative Houses, Vendors, and stakeholders to boost service stability and player experience. You will drive root-cause analysis, coordinate ...

Hybrid Working £Competitive + Benefits We're working with a highly respected financial services organisation seeking an experienced Application Manager to lead the operational management of a critical portfolio of enterprise applications supporting Finance, HR, Risk, Compliance and other corporate functions. This is an excellent opportunity for a service … improvement across a business-critical portfolio. The Role As Application Manager, you will be responsible for the day-to-day performance, governance and lifecycle management of a portfolio of enterprise applications. Working closely with senior business stakeholders, technology teams and third-party suppliers, you'll ensure services remain secure ...

starting approach with evidence of identifying issues, shaping solutions and delivering improvements without heavy direction. Strong practical Azure experience, including Azure DevOps, Azure API Management or comparable API platform capabilities. Hands-on expertise in Terraform, GitHub, GitHub Actions, CI/CD pipeline design, deployment automation and release support. Practical … knowledge of incident management, problem management, root-cause analysis and operational readiness. Good awareness of Site Reliability Engineering principles, with the ability to apply them pragmatically to DevOps and platform improvement work. Experience improving observability through monitoring, logging, tracing, alerting, service-health dashboards and actionable telemetry. Experience ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership … risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on‐call and out‐of‐hours cover, providing business ...

project outcomes The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice. What experience you'll bring Excellent knowledge of Oracle Fusion ERP finance, procurement, projects and reporting processes and Oracle Fusion HCM modules Critical … SOAP APIs, scheduled processes, error handling and monitoring Strong OAC Technical skills covering data models/semantic models, dashboards, data visualisation, security and connection management Fusion Technical skills in BIP reports/templates, OTBI analyses/dashboards, HDL and other Fusion data load tools Participated in at least ...

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Infrastructure Operations and Production Support of container technologies and orchestration … platforms (Docker UCP, Kubernetes, OpenShift, etc.) OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications. Contribute to automation and self‐service patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloads Openshift Enterprise Support Working with tools surrounding ...

Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices across … SLOs, error budgets, resilience, and reliability. Experience with observability and monitoring tools such as Dynatrace or similar. Experience supporting production platforms including incident and problem management. Exposure to AIOps practices and automation for proactive issue detection and resolution. Ability to work in client-facing environments and travel as required. ...

delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs … contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. ...

leaders and staff. Actively delivers the roll-out and embedding of Data Foundation initiatives in support of key business programs. Coordinates the change management, incident management, and problem management processes. Presents reports and findings to key stakeholders and acts as the subject matter expert on Data ...

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

/2026 23:59 Job overview We are looking for an experienced and motivated technical professional to lead the day-to-day technical management, optimisation and development of the Hertfordshire and West Essex Shared Patient Record. This is an exciting opportunity to play a key role in shaping … digital service delivery, together with knowledge of technologies and standards such as APIs, FHIR, HL7, GP Connect and health information exchange platforms. Strong analytical, problem-solving, stakeholder engagement and communication skills are essential. The post offers the opportunity to contribute to emerging priorities including digital care planning ...

Technology Location: UK-London Worker Type: Permanent Responsibilities Act as the point of escalation for incidents in and out of business hours Oversee the problem management processes. Proactively assess service issues, perform trend analysis and make recommendations for intervention/improvement Design an effective set of service measures … reporting Provide excellent customer support against defined SLA's and maintain effective working relationships with business teams and internal and external service providers Follow Problem and Incident Management processes at all times, consolidate updates and elevate where necessary and participate in major incident management as the Resolution ...

Kibana GitLab Source Control DevOps & Automation Jenkins Groovy CI/CD pipeline design and implementation Infrastructure as Code Platform observability and monitoring Performance management and troubleshooting Service Management & Operational Support Live service management Incident, change and problem management ServiceNow (SNOW) Production support within 24x7 operational … secure environments. Knowledge of intelligence or law-enforcement platforms. Support and troubleshooting of analytical platforms such as SOLAR, MAT or equivalent capabilities. Stakeholder Management Excellent communication skills. Ability to engage effectively with senior business and technical stakeholders. Experience working within government, policing, national security or highly regulated environments. ...

Kibana GitLab Source Control DevOps & Automation Jenkins Groovy CI/CD pipeline design and implementation Infrastructure as Code Platform observability and monitoring Performance management and troubleshooting Service Management & Operational Support Live service management Incident, change and problem management ServiceNow (SNOW) Production support within 24x7 operational … secure environments. Knowledge of intelligence or law-enforcement platforms. Support and troubleshooting of analytical platforms such as SOLAR, MAT or equivalent capabilities. Stakeholder Management Excellent communication skills. Ability to engage effectively with senior business and technical stakeholders. Experience working within government, policing, national security or highly regulated environments. ...

issues, not just applying quick fixes. You're the person colleagues turn to when systems are failing, technology is causing frustration, or a complex problem needs a calm and knowledgeable solution. You enjoy combining technical expertise with excellent customer service and take ownership from the moment an issue … Microsoft 365 services including Exchange Online, Teams, SharePoint and Entra ID, ensuring systems remain secure, reliable and fit for purpose. Drive improvements across endpoint management through Microsoft Intune and Windows Autopilot, helping to deliver a consistent and secure user experience. Identify recurring issues, carry out root cause analysis ...

software on physical devices, following defined procedures. Escorting and assisting visitors/third parties onsite. Handle trouble tickets, using the defined tracking and trouble management system. Provides prompt response to trouble and change tickets using the defined tracking and trouble management system. Rack and stack, or install equipment … including: meting room technology, network switches and routers, servers, storage and data management devices, power distribution devices, patch cable network connections to equipment including copper and fiber, any other equipment necessary for operations. Power cycling of equipment. Handling storage & back up tapes. LTO tapes etc. Receive, asset tag, store ...

compliant with industry standards. They will need to be able to design, implement and maintain OCI infrastructure, specifically platform services like identity and access management, observability, and core infrastructure, including virtual machines, storage solutions and networking components. Responsibilities include technical leadership, architectural reviews, platform support and mentoring junior engineers. … Responsibilities include: Leadership and Team Management Skills (50% of role): Technical leadership – guiding architectural decisions, setting engineering standards, and mentoring engineers. Coaching and talent development – setting objectives, conducting reviews, upskilling engineers, and fostering a culture of continuous learning and improvement. Project and delivery management – prioritizing work, managing resources ...

business applications. The role will be actively involved in BAU support, assisting with project implementations, managing system maintenance and upgrades, and working on Incident, Problem and Service requests. Core Responsibilities: Work on Incident, Problem and Service request tickets resolution, within agreed SLAs Support the team through any appropriate … means to meet Service Level Targets. This includes provision of management information, knowledge sharing, communication, escalation and coordination of cross-team meetings to resolve issues. Manage and coordinate system upgrades and releases with business and IT stakeholders Ensure that a knowledge base of past issues encountered is maintained ...

vulnerabilities and single points of failure and recommend appropriate improvements Provide technical guidance to customers around network upgrades, optimisation and new technology Support change management activity including implementation, validation and post change reviews Contribute to network monitoring, automation and service improvement initiatives Skills & Expertis Cisco Meraki Cisco Catalyst … EtherChannel LAN and WAN environments MPLS, DIA and VPN technologies Cisco Wireless LAN Controllers and Access Points Aruba Wireless Meraki Wireless and Cloud Management SD WAN technologies Palo Alto Firewalls Network monitoring and performance management tools ServiceNow or similar ITSM platforms Experience & Qualifications Bachelor's Degree in Engineering ...

organisations. In this realm, managed services play a pivotal role by providing enterprise customers with end-to-end IT support, including network and connectivity management, cloud and hosting solutions, cybersecurity, unified communications, and continuous IT support. These services ensure robust infrastructure management, proactive monitoring, and quick resolution … issues, thereby enhancing operational efficiency and minimising downtime. Managed services for enterprises also encompass strategic IT consulting, seamless systems integration, and compliance management, ensuring that the organisation's IT landscape is secure, scalable, and aligned with business objectives. By leveraging managed services, enterprises can optimise their IT investments, drive ...

infrastructure Strong networking expertise, including firewalls, routing, switching and VPN technologies Experience with automation, scripting and infrastructure-as-code approaches Understanding of IT service management processes, including incident, change and problem management Strong troubleshooting, stakeholder management and vendor management skills A structured, pragmatic approach ...

business models. Provide leadership, guidance, and technical solutions for focus areas e.g. SAP S/4HANA, SAP Cloud Platform, digital platforms, Cloud Integration, API Management, AI, Advanced Analytics, and IOT. Ensure a well-structured and defined solution architecture framework - delivering to time, cost, and quality and within budget. Ensure … enterprise architecture principles and standards. Lead and participate in key governance forums including Architecture Review Boards, Program Boards, Change Control Boards, and Integration Management meetings. Active participation in business development and pre-sales activities, including proposals and responses to “Requests for Proposal” (RFPs) and “Requests for Information” (RFIs). ...

. About the Role We are looking for a Systems Engineer to support enterprise systems through research, design, systems engineering, operational support, and change management activities. In this role, you will help maintain system stability, troubleshoot complex technical issues, support automation initiatives, and work closely with development, support … escalation for operational exceptions. Collaborate with development teams, support groups, and vendors to coordinate activities and resolve issues. Support system monitoring, reporting improvements, and problem recovery efforts. Manage and support change implementation, service requests, and operational processes. Create, execute, document, and close tasks, changes, and requests in accordance with ...

Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst to join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure … support and visibility for the technical team and day to day compliance with service management (ITIL) processes. This includes end to end processes with internal support teams and third-party suppliers. You will manage incidents and problems to closure, analyse data, maintain relevant databases, provide reports and recommend improvements. ...