76 to 100 of 229 Problem Management Jobs in the UK

engineer will lead cross-functional triage, perform deep root-cause analysis, guide platform stability initiatives, and mentor Level-2 engineers. Key Responsibilities Incident & Problem Management Act as required escalation point (L3) for all high-severity Genesys Cloud CX incidents (P1/P2 focus) Lead technical triage, incident bridges … repeat incidents through structural corrective actions as Team work. Author executive-ready RCA documents including impact analysis, preventive actions, and corrective recommendations Drive problem management, corrective action tracking, and platform stabilization initiatives. Voice, Media & Network Engineering Own advanced troubleshooting of SIP signaling, call setup, and session negotiation Diagnose ...

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing … proactive role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. You can bring your whole self to work. At Client, striving for equity, diversity and inclusion is part of everyday life, and will be part of your ...

consistent execution and adoption across clouds.Ensure service health scorecards and executive reporting are produced consistently with clear trends, drivers, actions, and outcomes.Drive incident and problem management execution rigor to reduce severity, frequency, and recurrence (action quality, verification, and closure).Deliver systemic remediation outcomes by translating incident/ticket … evidence, with partial accountability for outcomes. Required qualifications, capabilities, and skillsEquivalent expertise in product delivery or a relevant domain areaDemonstrated ability to execute operational management and change readiness activitiesStrong understanding of delivery and a proven track record of implementing continuous improvement processesExperience in product or platform-wide release management ...

engineer will lead cross‐functional triage, perform deep root‐cause analysis, guide platform stability initiatives, and mentor Level‐2 engineers. Key Responsibilities Incident & Problem Management (Genesys Cloud CX & UCCE) Act as L3 escalation for all high‐severity P1/P2 contact center incidents across Genesys Cloud … eliminate repeat incidents through structural corrective actions. Author executive‐ready RCA documents including business impact, preventive actions, and long‐term remediation plans. Drive problem management, corrective action tracking, and service stabilization initiatives. Voice, Media & Network Engineering Own advanced troubleshooting of SIP signaling, call setup, and session negotiation (Genesys ...

line support and help with 3rd line support and technical investigations where needed. Support system changes, upgrades, and installations. Help with root cause analysis, problem management, and putting in place corrective actions. Contribute to system design reviews, upgrades, migrations, and new technology rollouts. Make sure operational needs … changes. Take part in a 24/7 support rota, including nights, weekends, and public holidays if required. Work within agreed incident, change, and problem management processes. Work with internal teams, service owners, project staff, and external suppliers as needed. Support a culture of operational excellence, ongoing improvement ...

Collar Product Manager, R&D teams, NPI, Operations, Customer Success, and manufacturing partners. You will be accountable for technical architecture, system integration, validation, risk management, and technical readiness for launch and ongoing support. We are looking for a Vence Collar Tech Lead who: Thrives on leading technical development … decisions. Required Qualifications BSc/MSc in Electrical Engineering or a related discipline. Minimum 5 years of experience in technical leadership or technical project management for multidisciplinary hardware products. Proven experience working in a product team and collaborating cross-functionally. Minimum of 5 years of experience working in medium ...

internal stakeholders, users, suppliers, and technology service providers Monitor service performance, availability, capacity, and customer satisfaction, taking action where improvements are required Lead the management of incidents, service requests, problems, and escalations to ensure timely resolution Coordinate major incident management activities and provide clear communication to stakeholders throughout … reporting, including key performance indicators, service level performance, risks, issues, and improvement actions Work with technical teams to identify root causes and deliver effective problem management and preventative measures Support change management and ensure that service impacts, risks, and readiness activities are properly assessed Manage third-party ...

capabilities spans multiple technology disciplines and strategic innovations. CCIBT provides strategic, enterprise-wide technology capabilities and enabling services to our lines of business and management of the applications in terms of skills, stability, security, scalability, speed, and cost.The CCIBT Head of International Platform Support is an operationally focused technology … leader responsible for the management of production systems used by Wells Fargo’s international businesses in Asia, Europe, Canada and the Caribbean. This leader will ensure smooth running of global IT operations across all CCIBT functions, ensuring high-quality outcomes from business and market-driven change events, technology incidents ...

keep everything in top shape. Want to come and be a part of it? What will you be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team supporting services that underpin Critical National Infrastructure Youll … proactive and Reactive within Incident and Problem Management Youll carry out Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What youll bring? Youll bring experience with supporting OSS systems ...

About the BusinessQuilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees 141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

holder will be responsible for managing, optimizing, and implementing HR systems and software to enhance our HR processes and drive business success.HR Tech Team Management: Manage the day-to-day operations of the team. Lead and manage contactor resource, providing leadership and creating an open collaborative culture within … team.Change Management & Tech Support: Oversee System enhancement & integrations. Provide technical consulting and hands on assistance as required during critical situations when issues arise. Attend the Change Advisory Board Change Management: (CAB) meetings and problem management meetings to gain an awareness of changes to the Workday system ...

remediate infrastructure and application vulnerabilities in line with security requirements. Drive automation initiatives to improve efficiency, consistency and service reliability. Support infrastructure lifecycle management, including upgrades, refreshes and decommissioning activities. Monitor system performance, availability and capacity, proactively addressing issues before service impact occurs. Lead infrastructure-related incident resolution, root … cause analysis and problem management activities. Coordinate infrastructure, network and firewall changes through established governance processes. Maintain technical documentation, operational procedures and support runbooks. Collaborate with security, cloud, network, application and database teams to ensure stable and secure service delivery. Contribute to continuous improvement initiatives across infrastructure operations ...

remediate infrastructure and application vulnerabilities in line with security requirements. Drive automation initiatives to improve efficiency, consistency and service reliability. Support infrastructure lifecycle management, including upgrades, refreshes and decommissioning activities. Monitor system performance, availability and capacity, proactively addressing issues before service impact occurs. Lead infrastructure-related incident resolution, root … cause analysis and problem management activities. Coordinate infrastructure, network and firewall changes through established governance processes. Maintain technical documentation, operational procedures and support runbooks. Collaborate with security, cloud, network, application and database teams to ensure stable and secure service delivery. Contribute to continuous improvement initiatives across infrastructure operations ...

with customers and internal stakeholders. Work collaboratively with technical support teams to ensure customer issues are resolved efficiently and effectively. Oversee key ITIL service management processes, including Major Incident Management, Change Management and Problem Management. Produce, maintain and enhance service reports, ensuring customers receive clear … minimum of three years' experience in a Service Delivery Manager role, ideally within a mature Security Operations Centre (SOC) environment. Experience using service management and collaboration platforms such as CRM systems, Salesforce, Confluence, Microsoft Power Apps and Microsoft 365. A solid understanding of cybersecurity technologies and concepts, including SIEM ...

availability initiatives.Maintain system security controls and ensure compliance with organizational standards.Create and maintain technical documentation, procedures, and operational runbooks.Participate in root cause analysis and problem management activities.Provide technical guidance and mentoring to junior team members.Support production implementations and planned maintenance activities, including off-hours and weekend work when … supporting and maintaining multiple IBM and CA/Broadcom mainframe products.Experience working in large enterprise environments, preferably within Banking or Financial Services.Strong troubleshooting and problem-solving capabilities.Ability to independently manage complex technical assignments.Excellent verbal and written communication skills.Experience supporting mission-critical production environments with stringent SLA requirements.Desired QualificationsExperience with ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

Ensure cloud infrastructure follows security, governance, compliance, and software lifecycle standards. Monitor cloud environments using SIEM, cloud security tooling, and observability platforms. Support incident, problem, and change management processes. Work with container platforms such as Docker, Kubernetes, ECS/EKS, AKS, or GKE. Support infrastructure automation using tools … security posture tools. Strong container knowledge, especially Docker and Kubernetes. Experience with Windows and Red Hat Linux operating systems. Knowledge of SIEM tools, incident management, change management, and problem management. Experience with cloud governance and access control, including IAM, RBAC, policies, and encryption. Exposure to regulated ...

Ensure cloud infrastructure follows security, governance, compliance, and software lifecycle standards. Monitor cloud environments using SIEM, cloud security tooling, and observability platforms. Support incident, problem, and change management processes. Work with container platforms such as Docker, Kubernetes, ECS/EKS, AKS, or GKE. Support infrastructure automation using tools … security posture tools. Strong container knowledge, especially Docker and Kubernetes. Experience with Windows and Red Hat Linux operating systems. Knowledge of SIEM tools, incident management, change management, and problem management. Experience with cloud governance and access control, including IAM, RBAC, policies, and encryption. Exposure to regulated ...

ensure that change within the database environments is managed and controlled effectively alongside innovation being progressed safely. What you’ll be doingSupport and problem solve on all Production databases as a priority alongside supporting the databases within the Pre-Production environment through proactive identification of risk, swift resolution … including taking proactive steps to improve and maintain your skills, knowledge, and behaviours.To display collaborative behaviours and excellent verbal/written communication skills.ITIL Service Management awareness (Incident, Change and Problem Management processes).The self-motivation and desire to keep knowledge current in regards to database technologies including ...

regions and time zones.Reporting to the Director, Networks and Infrastructure, the successful candidate will be accountable for service availability, performance, capacity, security, resilience, lifecycle management, operational support and continuous improvement across the assigned portfolio.Key Responsibilities• Lead, develop and hold accountable a global team responsible for network, voice, unified communications … network and remote site connectivity services.• Manage the operation and lifecycle of routers, switches, wireless infrastructure, software defined WAN platforms, network controllers and associated management technologies.• Oversee data centre network services, including leaf and spine architectures, VXLAN, EVPN, routing, segmentation and high availability.• Maintain reliable connectivity between data centres ...

modern Site Reliability Engineering (SRE) and Platform Operations model.As a Site Reliability Engineering Professional, you will play a key role in the operational management of BT International’s global core platforms, ensuring they are reliable, secure, scalable, and deliver an exceptional customer experience. Working within our 2nd Line Operations … escalation point for complex operational issues.Deliver against operational KPIs, SLAs, OLAs, and customer service targets.Drive continuous improvement through root cause analysis, problem management, automation, and defect reduction.Work closely with Engineering and Product teams to improve platform reliability, resilience, and operational readiness.Build and maintain high-quality operational documentation, including ...

range of blue-chip clients. The role The successful candidate will be assisting the IT Manager in all aspects of IT support including the management of our Managed Services Partner. We are looking for candidates that have appropriate IT certifications and have hands on experience and is an ambitious … support tickets raised and ensure they are given the appropriate priority and in some cases acted on instead of the MSP. Assistance with problem management and ongoing incidents, ensuring effective diagnosis and trend analysis in identifying underlying root causes and facilitating their documentation and resolution. Assist with providing ...

summary This role supports the delivery of high-quality ICT service management to all our staff at Princess Alexandra Hospital. The post holder will manage a team to resolve issues both pro-actively and reactively, to maintain a smooth and efficient ICT operations. Main duties of the job Lead … development and maintenance of ITIL based process to improve the delivery of IT services to the Trust and will be the owner for Incident, Problem Management and the Major Incident manager First escalation point for tickets, issues and problems Co-ordinate larger scale implementations or cross functional teams ...