76 to 100 of 106 Problem Management Jobs in the UK

global voice infrastructure. Supporting Voice platforms and interconnectivity with Enterprise telephony, Contact Center, and Transport, including managing external carriers. Participating in change and problem management reviews to enhance service reliability. Collaborating with other support teams to swiftly manage, triage, and resolve issues. Must-Have Qualifications: We're looking … Teams Admin Center, Microsoft Entra, Message Center, and Service Desk. Experience in engaging Microsoft support tickets and escalation processes. Knowledge of incident and change management processes in a core voice production environment. Nice-to-Have Skills: If you have any of the following skills, we would love to hear ...

Description Incident and Problem Manager? Newport (Hybrid Working)?? £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best ...

Cyber Security (Contract) Preston based | Largely remote (site visits as required) £71.45 per hour (Umbrella | Inside IR35) 6-month contract (initially) Cyber Security Project Management experience essential We're looking for a hands-on Project Manager with strong Cyber Security experience to join one of the UK's leading … risks and dependencies to senior stakeholders Supporting service delivery against KPIs, SLAs and operational targets Driving ITIL best practice , including Service Operations, CSI and Problem Management Ensuring data quality through asset and configuration management Leading service reviews (DSR, WSR, MSR, Operations Reviews) Acting as a Business Analyst ...

experience) Nutanix AHV Nutanix Prism Large-scale virtual machine estates Linux (RHEL or equivalent) Troubleshooting across compute, storage and virtualisation Incident/change/problem management processes Production support in a 24x7 or on-call environment What You'll Work With Nutanix Prism Central/Prism Element … Youll be supporting critical hosted environments where uptime, resilience and performance are visible and valued. Theres also plenty to improve, from standardisation and lifecycle management through to automation and reducing operational risk. If you like meaningful infrastructure work rather than just ticket queues, this is a strong option. Employee ...

experience) Nutanix AHV Nutanix Prism Large-scale virtual machine estates Linux (RHEL or equivalent) Troubleshooting across compute, storage and virtualisation Incident/change/problem management processes Production support in a 24x7 or on-call environment What You'll Work With Nutanix Prism Central/Prism Element … Youll be supporting critical hosted environments where uptime, resilience and performance are visible and valued. Theres also plenty to improve, from standardisation and lifecycle management through to automation and reducing operational risk. If you like meaningful infrastructure work rather than just ticket queues, this is a strong option. Employee ...

stakeholders, driving delivery, ensuring standards, ways of working and building supportive and collaborative culture. Work across the entire technical stack, from architecture, design, code management, to CI/CD pipelines, databases, backend frameworks, APIs and user interfaces to ensure quality and consistency. Experience of code management tools such … debt, implement legislative and business changes, and ensure systems remain compatible with evolving environments. You'll also play a key role in incident and problem management, supporting service continuity and helping teams respond quickly and effectively when issues arise. Collaborative and influential, you'll work closely with multidisciplinary ...

stakeholders, driving delivery, ensuring standards, ways of working and building supportive and collaborative culture. Work across the entire technical stack, from architecture, design, code management, to CI/CD pipelines, databases, backend frameworks, APIs and user interfaces to ensure quality and consistency. Experience of code management tools such … debt, implement legislative and business changes, and ensure systems remain compatible with evolving environments. You'll also play a key role in incident and problem management, supporting service continuity and helping teams respond quickly and effectively when issues arise. Collaborative and influential, you'll work closely with multidisciplinary ...

stakeholders, driving delivery, ensuring standards, ways of working and building supportive and collaborative culture. Work across the entire technical stack, from architecture, design, code management, to CI/CD pipelines, databases, backend frameworks, APIs and user interfaces to ensure quality and consistency. Experience of code management tools such … debt, implement legislative and business changes, and ensure systems remain compatible with evolving environments. You'll also play a key role in incident and problem management, supporting service continuity and helping teams respond quickly and effectively when issues arise. Collaborative and influential, you'll work closely with multidisciplinary ...

stakeholders, driving delivery, ensuring standards, ways of working and building supportive and collaborative culture. Work across the entire technical stack, from architecture, design, code management, to CI/CD pipelines, databases, backend frameworks, APIs and user interfaces to ensure quality and consistency. Experience of code management tools such … debt, implement legislative and business changes, and ensure systems remain compatible with evolving environments. You'll also play a key role in incident and problem management, supporting service continuity and helping teams respond quickly and effectively when issues arise. Collaborative and influential, you'll work closely with multidisciplinary ...

delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk Engineers. DUTIES & RESPONSIBILITIES: Overseeing incidents, requests, and problem management processes. Analysing service data … identify trends and improvement opportunities. Providing line management support to the Service Desk team. Managing major incidents and customer escalations. Taking ownership of Priority 1 and 2 tickets through to resolution. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Good understanding of ITIL v3/v4 best ...

delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk Engineers. DUTIES & RESPONSIBILITIES: Overseeing incidents, requests, and problem management processes. Analysing service data … identify trends and improvement opportunities. Providing line management support to the Service Desk team. Managing major incidents and customer escalations. Taking ownership of Priority 1 and 2 tickets through to resolution. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Good understanding of ITIL v3/v4 best ...

solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies including public … internal and external senior stakeholders. Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specification. Own technical problem management ...

Design and deliver scalable, secure network infrastructure using Cisco technologies (routing, switching, wireless) Implement and manage next-generation firewalls (Palo Alto & Fortinet), including policy management, VPNs, and threat prevention Support and integrate Dell networking and infrastructure solutions Monitor network performance and security, proactively identifying and resolving issues Troubleshoot complex … high availability Manage and optimise site-to-site and remote access VPNs Maintain network documentation, standards, and procedures Support patching, upgrades, and lifecycle management of network devices Participate in change, incident, and problem management processes Support disaster recovery and business continuity planning About You Proven experience ...

Bash, Python) Desirable Experience Supporting large-scale, high availability Oracle environments Working in 24/7 production support environments Familiarity with ITIL incident and problem management processes ...

team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application … given on applications you have not had exposure to.) Part of your role will also be to investigate and resolve legal application incident and problem tickets, maintaining relationships with a range of stakeholders who may be challenging when reporting incidents. They are open on salary, so it will ...

team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application … given on applications you have not had exposure to.) Part of your role will also be to investigate and resolve legal application incident and problem tickets, maintaining relationships with a range of stakeholders who may be challenging when reporting incidents. They are open on salary, so it will ...

Develop, configure, deploy, and maintain: WSDL, XML, XSD, XSLT Java, JDBC, JSP, JMS Web services and middleware integrations Operations & Troubleshooting Lead incident, change, and problem management processes Perform root cause analysis for AWS infrastructure and application issues Implement automation using shell scripting for critical error handling Key Skills … Competencies Strong troubleshooting and analytical skills for complex AWS + application issues Production readiness - Environment setup, monitoring, and optimization Stakeholder management across technical and business teams Good to Have Experience with Oracle Fusion Middleware end-to-end implementations Web services automation frameworks Domain-specific knowledge in Telco/Broadband ...

customer who are seeking an experienced Senior Network Engineer to join their team, combining strong technical expertise with excellent planning and project management capabilities. This is a varied and hands-on role that goes beyond configuration work. You will play a key part in supporting business-as-usual … ability to plan and deliver projects, not just execute technical tasks Experience supporting BAU environments alongside project delivery Familiarity with ITSM processes (incident, change, problem management) Strong organisational and coordination skills, with attention to detail Experience with Jira or similar project management tools For this role ...

customer who are seeking an experienced Senior Network Engineer to join their team, combining strong technical expertise with excellent planning and project management capabilities. This is a varied and hands-on role that goes beyond configuration work. You will play a key part in supporting business-as-usual … ability to plan and deliver projects, not just execute technical tasks Experience supporting BAU environments alongside project delivery Familiarity with ITSM processes (incident, change, problem management) Strong organisational and coordination skills, with attention to detail Experience with Jira or similar project management tools For this role ...

Managing Director and the support team: Translate business priorities into operational action Provide clear feedback on risks, capacity, and performance 5. KPI & Performance Management Own and drive service KPIs, including: SLA performance Ticket ageing and backlog Escalation rates and repeat issues KPIs are used to improve outcomes, not just … Autotask (PSA) Ownership Ensure Autotask is used properly and consistently: Ticket quality and categorisation Clear workflows Meaningful reporting that supports decision-making 8. Proactive Problem Management Identify recurring issues or trends and push preventative fixes to reduce client impact and reactive workload. 9. Standards & Culture Raise service standards ...

line support for systems and services Respond to incidents and coordinate resolutions Support system changes, upgrades, and installations Assist with root cause analysis and problem management Contribute to system improvements, upgrades, and technology rollouts Work closely with internal teams, service owners, and external suppliers Participate … technology, or IT operational environments Strong technical understanding across systems and workflows Proven ability to make decisions in operational or high-pressure situations Strong problem-solving skills with a focus on minimising downtime Proactive mindset with a focus on continuous improvement This is a great opportunity to join ...

monthly and quarterly business reviews, presenting service performance data Preparing reports and performance updates for internal and external stakeholders, working alongside account directors Leading problem management -conducting root cause analysis, implementing short-term workarounds, and putting in place long-term preventative solutions Identifying and driving continuous improvement opportunities … WORKED IN: Retail technology or IT services Digital signage, AV, or managed services EPOS or payment systems deployment Network infrastructure rollouts Facilities or estate management technology Managed services for large retail or hospitality brands Interested? Please call TurnerFox Recruitment or email your ...

basic system maintenance tasks. * Assist with cyber security monitoring and remediation tasks. Process & Continuous Improvement * Follow ITIL-aligned processes for Incident, Request, and Problem Management. * Contribute to the creation and maintenance of knowledge base articles. * Identify recurring issues and highlight trends to support root cause analysis. * Support service improvements … aptitude). * Good understanding of Microsoft 365 (Outlook, Teams, SharePoint, etc.). * Good understanding of Windows operating systems and desktop environments. * Strong troubleshooting and problem-solving skills. * Excellent communication skills, both technical and non-technical. * Ability to manage workload and prioritise effectively. Desirable * Exposure to Active Directory/Microsoft ...

multiple concurrent infrastructure workstreams Acting as the primary client‐facing delivery contact Coordinating vendors and holding suppliers to milestones Facilitating major incidents and complex problem management Maintaining visibility of delivery risk, capacity and resourcing Producing clear MI and exec‐level reporting What we’re looking for Proven delivery ...

access points Assist with SD-WAN migration projects using HP EdgeConnect Work closely with vendors and internal teams on root cause analysis and problem management Support network security, VPN connectivity, QoS, routing protocols, and Layer 7 technologies Participate in out-of-hours support and weekend shift coverage ...