76 to 100 of 136 Problem Management Jobs in the UK

customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however … still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents ...

environments and driving continuous improvement. The Role This role also involves contributing to security service improvements and core operational processes, including incident, change, and problem management, as well as supporting the design, implementation, and review of security controls. There may occasionally be a requirement to support ...

through transition into live service and operational environments Diagnose and resolve complex system performance and reliability issues Provide technical input into change, incident, and problem management processe Stakeholder & Delivery Collaboration Translate operational and business requirements into robust technical solutions Collaborate with architects, engineers, developers, delivery managers, and defence … Strong understanding of full system lifecycle delivery (requirements through to live operation) Experience integrating systems in complex, multi-technology environments Strong troubleshooting, analytical, and problem-solving capability Excellent written and verbal communication skills Desirable Skills & Experience Experience with cloud, hybrid, or distributed system architectures Exposure to secure, regulated, defence ...

heart of technology operations, owning service performance across internal teams, strategic suppliers and business-critical platforms. This isn't a traditional infrastructure management role. It's an opportunity to become the single point of accountability for technology service outcomes, influencing senior stakeholders, driving supplier performance and ensuring technology delivers … root cause analysis and long-term remediation plans. Delivering executive-level reporting, dashboards and service health insights. Driving cost transparency, forecasting and demand management across technology services. Supporting risk, compliance and assurance activities within a regulated environment. What We're Looking For Strong experience in IT Service Management ...

bottom of tricky issues, making sense of data, and keeping cloud-hosted services running smoothly? If you like a role that mixes hands-on problem-solving with real-world impact, this could be a great fit. We are seeking an Cloud Engineer to join our Operations team, supporting … CloudFormation, CloudWatch). System Operations & Monitoring Maintain and improve monitoring and alerting so services stay healthy, performant and supportable. Work within established incident and problem management processes, keeping notes clear and producing concise operational updates. Investigate SQL/database issues in live environments-performance, failed jobs, data integrity ...

bottom of tricky issues, making sense of data, and keeping cloud-hosted services running smoothly? If you like a role that mixes hands-on problem-solving with real-world impact, this could be a great fit. We are seeking an Cloud Engineer to join our Operations team, supporting … CloudFormation, CloudWatch). System Operations & Monitoring Maintain and improve monitoring and alerting so services stay healthy, performant and supportable. Work within established incident and problem management processes, keeping notes clear and producing concise operational updates. Investigate SQL/database issues in live environments-performance, failed jobs, data integrity ...

onsite 2-3 days per month Salary: £45,000 - £47,000 + on-call + excellent benefits Skills: Azure IaaS, Azure subscriptions, Azure tenant management, Azure networking, storage, virtual machines, resource groups, governance, PowerShell, Azure Automation, Microsoft Entra ID, Conditional Access, Microsoft 365 We are looking to recruit … Azure infrastructure services including virtual machines, storage accounts, networking, DNS, web apps, application gateways and load balancing Support Azure governance, access control, security, cost management and operational best practice Act as a senior technical specialist across Azure and Microsoft cloud services Design, implement and support secure, scalable Azure cloud ...

Oxford (onsite 2 - 3 days a MONTH) Salary: £45,000 - £47,000 (+ on call, excellent benefits) Skills: Azure IaaS, Azure subscriptions, Azure tenant management, Azure networking, storage, virtual machines, resource groups, governance, PowerShell, Azure Automation, Microsoft Entra ID, Conditional Access, Microsoft 365 We are looking to recruit … Azure infrastructure services including virtual machines, storage accounts, networking, DNS, web apps, application gateways and load balancing Support Azure governance, access control, security, cost management and operational best practice Act as a senior technical specialist across Azure and Microsoft cloud services Design, implement and support secure, scalable Azure cloud ...

complex incidents, performance challenges and service improvements within a large-scale application and infrastructure environment. You'll collaborate closely with subject matter experts, problem management and technical leadership to investigate root causes, improve system resilience and ensure services continue to operate reliably. You will also proactively identify risks … issues are owned through to conclusion •Analyse logs, metrics and performance data to identify root causes and optimisation opportunities •Collaborate with SMEs and technical management to improve service stability and resilience •Monitor live systems and investigate current or emerging performance issues •Contribute to service improvement initiatives and preventative technical ...

positive user experience across business systems, infrastructure, and operational technology. Scope of Support Supports services across the IT landscape, including: Service Desk: Incident, Request & Problem Management Business Systems: Reapp Perform, COPS, Business Central, iTrent, Rydoo Infrastructure & EUC: Devices, Azure, Active Directory, networking Security & Access: Identity, endpoint protection, access … user devices & peripherals Core Behaviours: Strong customer focus and communication skills Ownership mindset – accountable end-to-end Effective under pressure with good time management Collaborative and supportive team player Proactive with a continuous improvement mindset Ability to train, influence, and build relationships Curious and adaptable to new technologies ...

Evaluation: Contributing to tracking the maturity and effectiveness of cloud transformations and recommending adjustments where needed. Delivering Business Outcomes: Applyingyour skills in strategy, service management, agile delivery, DevOps, business process mapping, and organisational design to help deliver tangible results. Collaborative Innovation: Collaborating with colleagues and client teams … environments where cloud is a key enabler of change. You bring a mix of technical understanding, consulting mindset, and a collaborative approach to problem-solving. We’re looking for individuals with experience in some of the following areas: Familiarity with ITILv4 best practices, including Incident, Change, and Problem ...

global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders … Engineer role focused on secure web access and SASE engineering. The role is responsible for the end-to-end design, build, deployment, and lifecycle management of technologies that enable secure web access for both users and machine-based traffic. This includes SASE platforms, secure enterprise browser solutions, and controls ...

Role The Workday Finance Consultant plays a key role in the implementation, optimization, and ongoing support of Workday Financial Management within a complex government shared-services environment. Working as part of a multidisciplinary delivery team, you will provide subject-matter expertise across Workday Financials, supporting business change, process improvement … defined SLA/KPI targets, ensuring response and resolution times are consistently achieved or exceeded. Perform root cause analysis on recurring incidents, contributing to problem management and continuous service improvement initiatives. Maintain accurate documentation, including knowledge articles, known error records, and troubleshooting guides, to support faster resolution ...

Role The Workday Finance Consultant plays a key role in the implementation, optimization, and ongoing support of Workday Financial Management within a complex government shared-services environment. Working as part of a multidisciplinary delivery team, you will provide subject-matter expertise across Workday Financials, supporting business change, process improvement … defined SLA/KPI targets, ensuring response and resolution times are consistently achieved or exceeded. Perform root cause analysis on recurring incidents, contributing to problem management and continuous service improvement initiatives. Maintain accurate documentation, including knowledge articles, known error records, and troubleshooting guides, to support faster resolution ...

Secure Operations IT service support and delivery processes ensuring that these are aligned with both ITIL best practises and existing IT Operations procedures. Problem Management through trend analysis and prevention Design and create detailed KPI reporting to support IT SLT. Manage the IT Secure Operations run budget. Take … ownership of Incident, Request and Change management process within Secure Operations IT and act as a point of escalation. Chair the Change Advisory Board when required. Create standard operating procedures for key service delivery functions. Support the technical development and delivery of internal secure working environments. Take responsibility ...

Secure Operations IT service support and delivery processes; ensuring that these are aligned with both ITIL best practises and existing IT Operations procedures. Problem Management through trend analysis and prevention Design and create detailed KPI reporting to support IT SLT. Manage the IT Secure Operations run budget. Take … ownership of Incident, Request and Change management process within Secure Operations IT and act as a point of escalation. Chair the Change Advisory Board when required. Create standard operating procedures for key service delivery functions. Support the technical development and delivery of internal secure working environments. Take responsibility ...

/problems Be the first point of call for all our users Escalating IT issue to the Service Desk Supervisor where necessary Incident and problem management Completing Internal user moves including patching & cabling Asset/Configuration, Item Management Performing basic administrative support duties, as required, to meet … duties as assigned by the Service Desk Supervisor Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Prioritizing and managing several open cases and mini projects at one time Keep up to date with advancements in technology Review of services ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

Hays are supporting a national organisation in Swansea to recruit a new IT service management role. This is a permanent position paying up to £50,000pa and hybrid working typically 3 days per week in Swansea. In the role, you will own and drive end-to-end problem management and service stability by identifying trends, leading root cause analysis, and implementing permanent fixes with internal teams and suppliers. You will ensure effective post-incident reviews, maintain a knowledge base, and manage the full IT asset life cycle with a focus on optimisation, cost control, and compliance. ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing … ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing ...

systems, legacy dependencies, and unmonitored assets. Lead disaster recovery readiness, including runbooks, testing, failover/failback, and alignment with business continuity requirements. Incident, Escalation & Problem Management Act as the senior escalation point for infrastructure-related issues. Identify true root cause and implement robust, repeatable fixes. Produce or update … stakeholder manager; able to influence at all levels. Solid planning and delivery skills across both BAU and project work. Familiarity with ITIL processes (Incident, Problem, Change) Technical Strengths (desired) Azure IaaS/PaaS, AVD, SQL, Storage, Backup, Active Directory/Entra ID, Conditional Access, RBAC, firewalls (Fortinet), networking (Meraki ...

global voice infrastructure. Supporting Voice platforms and interconnectivity with Enterprise telephony, Contact Center, and Transport, including managing external carriers. Participating in change and problem management reviews to enhance service reliability. Collaborating with other support teams to swiftly manage, triage, and resolve issues. Must-Have Qualifications: We're looking … Teams Admin Center, Microsoft Entra, Message Center, and Service Desk. Experience in engaging Microsoft support tickets and escalation processes. Knowledge of incident and change management processes in a core voice production environment. Nice-to-Have Skills: If you have any of the following skills, we would love to hear ...

shared services. About the Role The Workday HCM Consultant plays a key role in the implementation, optimisation and ongoing support of Workday Human Capital Management within a complex government shared services environment. Working as part of a multi-disciplinary delivery team, you will provide hands-on functional expertise across … defined SLA/KPI targets, ensuring response and resolution times are consistently achieved or exceeded. Perform root cause analysis on recurring incidents, contributing to problem management and continuous service improvement initiatives. Maintain accurate documentation including knowledge articles, known error records, and troubleshooting guides to support faster resolution ...

enable agility, spark growth, and future-proof organisations through Oracle Cloud and JD Edwards solutions. We’re more than consultants—we’re problem solvers, trusted advisors, and long-term partners to our clients. If you’re passionate about ERP, innovation, and making a real impact—you may be interested … Liaise with internal applications team/external suppliers to ensure application fixes and changes meet the business requirements and are delivered on time. Provide problem management to proactively reduce the frequency or impact of incidents on the customers’ business. Support junior consultants with functional expertise while actively contributing ...

while being pragmatic, scalable, and cost-effective.Leading a small internal team of functional and technical specialists, the role emphasises strong vendor and AMS partner management, prioritisation, flexibility, and hands-on leadership.You will work collaboratively with IT colleagues to ensure the platform meets enterprise standards for security, integration, resilience … partners to minimise disruption.Use data, dashboards, and reporting to improve decision making and demonstrate system value to HR and the business.Own incident and problem management for Workday, ensuring timely resolution, clear escalation and continuous improvement.Stakeholder Partnership & GovernancePartner closely with HR leadership, Finance, IT, and business leaders to translate ...