126 to 150 of 392 Problem Management Jobs in the UK

shape. Want to come and be a part of it? Key Responsibilities/what theyll be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team supporting services that underpin Critical National Infrastructure Youll be proactive … Reactive within Incident and Problem Management Youll carry out Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What theyll bring Key skills, qualifications and experience Youll bring experience with supporting ...

seeking experienced IT Service Managers to work within its Digital Solutions Tech Ops Function to support all aspects of Service Operations Management, focussing on service stability (Incident and Problem Management) and Service Performance (demand, capacity, risk and CSI) in support of delivering Digital Solution services across Leonardo … Lead and internal and external Service Providers to deliver service performance for Digital Solution services across the UK covering the following key areas; Performance Management Report on the consolidated budget allocated to Tech Ops Maintain a consolidated Risk Register for Tech Ops Manage and report on capacity, consolidated ...

those faced by underrepresented groups. The Role People & Procurement sits within Corporate Technology, part of Internal Products, and owns the engineering capabilities supporting workforce management, employee experience, supplier management and procurement across the FT. The technology landscape includes major enterprise platforms such as Workday, alongside other SaaS products … People and Procurement, you will translate business priorities into sustainable engineering plans, balancing new capabilities and organisational change with platform health, technical debt, lifecycle management and operational investment. You will also partner with the Principal Engineer and Architecture to shape the longer-term evolution of the technology landscape. ...

shape. Want to come and be a part of it? Key Responsibilities/what they'll be doing? You'll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team supporting services that underpin Critical National Infrastructure … proactive and Reactive within Incident and Problem Management You'll carry out Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What they'll bring Key skills, qualifications and experience ...

commercial growth, customer experience and the wider Technology strategy. Create and maintain a multi-year roadmap across CRM, MarTech, event websites, customer engagement, lead management and supporting integrations. Translate business strategy into a focused portfolio of technology investments, platform improvements and change initiatives with clear outcomes and measures … coexistence, migration and decommissioning across Salesforce, Dynamics 365 and HubSpot, avoiding uncontrolled platform proliferation. Drive adoption through clear process ownership, data readiness, training, change management and strong partnership with Commercial and Finance leaders. Event Websites & Digital Experience Own the technology strategy and platform roadmap for the event websites serving ...

Affairs (Defra) and is responsible for ensuring the safety, quality, and efficacy of veterinary medicines in the UK. We have an IT Operations & Service Management Lead vacancy The Veterinary Medicines Directorate is looking for an IT Operations and Service Management Lead to join its IT Operations team. This … hands-on operational role with service management responsibility. The post holder will support the reliable day-to-day running of IT services that underpin VMDs regulatory, scientific and business activities, with a particular focus on modern computing, end user services, service desk operations and live service support. The role ...

Vodafone UK business priorities.Lead capacity planning, service continuity and proactive operational risk management. Ensure compliance with service-level agreements, key performance indicators and Service Management controls. Coordinate technical support and service-restoration activities during major incidents. Govern Problem Management, root cause analysis and the delivery of preventative … actions. Own production-readiness reviews and govern deployment and rollback strategies. Coordinate release planning across multiple environments and ensure compliance with Change Management controls. Drive automation across deployment, monitoring and operational processes. Support CI/CD adoption using Jenkins, GitHub and Azure DevOps. Establish observability standards using Dynatrace, Splunk ...

framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT’s ITIL‐aligned framework and audit controls. Maintain oversight of the Production Change process … impactful changes. Administer and continuously improve ServiceNow workflows to support international operations, including automation, routing rules, and reporting configuration. Maintain oversight of asset management across international offices, ensuring configuration items and inventory records are accurate, complete, and reflect current state. Monitor and report on Problem Management activity ...

Systems Operations Lead will be responsible for the overall management and performance of the Systems Operations team.Ensures that the Systems Manager is informed with regards to the operational capacity and functionality of the server estate. This includes improvements, risks, changes, and problems.Manages multiple infrastructure projects, delivery of new initiatives … range of specialist and complex D&I issues, following the relevant technical strategies, policies, standards, and practices.Responsible for ensuring a structured approach for problem, incident, and change management processes. Primarily remote working with some on site duties as and when required. The role is part ...

agreement of the successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day‐to‐day service delivery across Incident, Problem, Change, and other ITIL‐aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage … accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service‐restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer ...

application reliability, scalability, security, performance, and resilience. Establish and maintain service level objectives (SLOs), service level indicators (SLIs), and error budgets. Lead major incident management, root cause analysis, problem management, and post‐incident review processes. Drive cloud modernization initiatives and support application migrations to Azure … security and regulatory requirements. Lead architecture reviews and provide guidance on cloud‐native and highly resilient application designs. Drive capacity planning, performance optimization, cost management, and operational efficiency initiatives. Establish engineering guardrails, governance controls, and deployment standards for production environments. Support organizational transformation toward DevOps and SRE practices. Manage ...

cloud services. Contribute to the future CI/CD and pipeline strategy, including roadmap definition, reusable deployment patterns and operational handover requirements. Support change management, incident resolution, problem management, service improvement and other ad hoc cloud platform projects as required. Why Forsters? We are renowned … maintaining accurate CMDB data through automation. Experience with Ansible, Windows Server, Active Directory, Docker, Kubernetes, Azure Container Apps or AKS. Experience with Azure Cost Management, budgets, FinOps practices and resource optimisation. Familiarity with Azure Policy, automated security policy enforcement and legal or regulated security baselines. Experience in a legal ...

Operations. You will be the principal customer contact for critical BSS incidents and programmes, providing technical authority across operational excellence, release governance, stakeholder management and DevOps and Site Reliability Engineering transformation What you’ll do Own the end-to-end operation of Oracle BSS platforms, including their availability, reliability … performance and resilience. Define and deliver technical roadmaps aligned with Vodafone UK business priorities.Lead capacity planning, proactive risk management and continual service improvement. Ensure compliance with service-level agreements, operational KPIs and Service Management requirements. Lead technical recovery activities during major incidents and support timely service restoration. Govern ...

KPIs and SLAs as core performance measures, you will drive operational excellence across your region, embedding ITIL best practices to strengthen Incident, Change, and Problem Management processes. You will take full ownership of RCA administration and the ongoing reduction of major incidents—both within your region and collaboratively … across the wider Service Desk. Your responsibilities include producing high-quality customer service management reporting, coordinating and holding CAB meetings, and performing regular quality checks to maintain high operational standards. You will coach, mentor, and develop your team, driving individual and collective performance to create a high-performing culture. ...

maintenance Operational support of platform services (e.g. PAM, PKI, cross-domain solutions) in live environments Platform administration including patching, upgrades, configuration, and account management Monitoring, alerting, and incident response for platform services Incident and problem management, including troubleshooting and root cause analysis Networking concepts (TCP/… services, or cross-domain/secure transfer solutions Use of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms) ITIL-aligned service management practices (incident, problem, change) Automation of operational activities (scripts, scheduled jobs, runbooks) Experience working in high-availability or 24/7 service environments Integration with ...

maintenance* Operational support of platform services (e.g. PAM, PKI, cross-domain solutions) in live environments* Platform administration including patching, upgrades, configuration, and account management* Monitoring, alerting, and incident response for platform services* Incident and problem management, including troubleshooting and root cause analysis* Networking concepts (TCP/… services, or cross-domain/secure transfer solutions* Use of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms)* ITIL-aligned service management practices (incident, problem, change)* Automation of operational activities (scripts, scheduled jobs, runbooks)* Experience working in high-availability or 24/7 service environments* Integration with ...

processes across functions. The Role The Product Engineering Team Lead will work across 1 or more teams to provide strong engineering best practices, Stakeholder management, Coaching and mentoring, Client Value creation and revenue growth and protection. As such a successful candidate must be as equally happy with all parts … delivery governance while bringing the agility of a startup inside the confinements of a enterprise work environment. Your responsibilities Team Deployment, fulfilment and performance management Stakeholder management including and not limited to managing expectations, providing clear deliverables acting as the escalation point for your teams Own revenue protection ...

availability initiatives.Maintain system security controls and ensure compliance with organizational standards.Create and maintain technical documentation, procedures, and operational runbooks.Participate in root cause analysis and problem management activities.Provide technical guidance and mentoring to junior team members.Support production implementations and planned maintenance activities, including off-hours and weekend work when … supporting and maintaining multiple IBM and CA/Broadcom mainframe products.Experience working in large enterprise environments, preferably within Banking or Financial Services.Strong troubleshooting and problem-solving capabilities.Ability to independently manage complex technical assignments.Excellent verbal and written communication skills.Experience supporting mission-critical production environments with stringent SLA requirements.Desired QualificationsExperience with ...

active member of Made Tech’s communities of practice, sharing knowledge and learning from others All team members share responsibility for maintaining our Service Management System. This includes actively contributing to its upkeep, ensuring documentation remains accurate and current, and staying aware of ongoing service activities, improvements, and compliance … digital and/or data services in the production environment Strong customer service background, working in 2nd line support A logical, analytical approach to problem solving Knowledge of network and firewall infrastructure An understanding of the UK public sector Familiar with solutions that use scripting (Python, SQL etc. ...

system security controls and ensure compliance with organizational standards. Create and maintain technical documentation, procedures, and operational runbooks. Participate in root cause analysis and problem management activities. Provide technical guidance and mentoring to junior team members. Support production implementations and planned maintenance activities, including off-hours and weekend … maintaining multiple IBM and CA/Broadcom mainframe products. Experience working in large enterprise environments, preferably within Banking or Financial Services. Strong troubleshooting and problem-solving capabilities. Ability to independently manage complex technical assignments. Excellent verbal and written communication skills. Experience supporting mission-critical production environments with stringent ...

insights that enhance service delivery, efficiency, and customer experience. This role analyses ticket trends, performance metrics, and operational behaviours to drive process improvement, proactive problem management, and informed decision-making across the Service Desk and wider IT organisation. Responsibilities Data Analytics Design and deliver advanced analytics to identify … opportunities for service improvement Define and implement best practices for data collection, storage and analysis. Develop predictive models and insights to support proactive problem management. Create dashboards and visuals that translate complex data into actionable insights for technical and non-technical audiences. Stakeholder Collaboration Partner with service desk leadership ...

year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 70,000 GBP + 10% Bonus Job responsibilities: 1. Service Desk & Incident Management L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents to the correct resolver group, keeping … knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear user communication. Problem management: Turn recurring incidents into root-cause fixes and reduce avoidable ...

looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Custody Support team. Bring your expertise in application support, reliability engineering, cloud technologies, and operational excellence to Citi … Architecture teams to improve system resilience, performance, supportability, and operational readiness. Execute application-level recovery testing and support enterprise resiliency programs. Participate in Incident, Problem, Change, Availability, and Capacity Management processes. Ensure operational procedures, support documentation, and knowledge articles remain current and effective. What we’ll need from ...

amazing team. Mission — Why the Job Exists Lead and develop the UK Expertise Centre supporting BoxTop, our business‐critical supply chain and freight management software. Your mission is to build a high‐performing, technically capable and resilient support operation that delivers consistently strong service, resolves complex customer issues effectively … KPIs, with customers kept informed through to resolution. Build and develop a high-performing UK Expertise Centre team with clear expectations, effective workload management and strong accountability for individual, team and customer outcomes. Increase the technical capability and self‐sufficiency of the team by identifying knowledge gaps and implementing ...

retail discounts and cash back incentives through our Boost Benefits scheme. Established in 1963, Fred. Olsen Ltd focuses primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply … escalation point within the IT Support team, providing advanced support across end-user computing, infrastructure, applications, and cloud services. The role combines hands-on problem resolution with mentoring and knowledge sharing, ensuring high-quality service delivery, operational stability, and continuous improvement. Working closely with Service Desk, Infrastructure, Applications ...