51 to 75 of 229 Problem Management Jobs in the UK

complex technical issues while helping shape the future direction of operational communications at Heathrow.This role combines advanced engineering expertise with operational leadership, supplier management, service transition and stakeholder engagement. You'll work closely with customers, project teams, equipment manufacturers and engineering partners to ensure services remain resilient, supportable … analysis, antenna testing, VSWR and Distance-to-Fault (DTF) measurements, system optimization and coverage validation.Support infrastructure upgrades, equipment commissioning, lifecycle replacement programs and configuration management activities.Maintain accurate technical documentation, engineering standards, configuration records and operational procedures.Operational Governance & Service ImprovementLead Problem Management investigations, Root Cause Analysis ...

/ML & Data Platforms area, you will serve as a technical leader at the intersection of software engineering and reliability engineering — owning the incident management lifecycle, defining reliability standards, and partnering across Engineering, Product, Infrastructure, and Security to deliver durable operational improvements. You will bring structure to complexity, clarity … work will directly strengthen the firm's ability to detect, respond to, and prevent production issues at scale.Job ResponsibilitiesOwn and continuously improve the incident management lifecycle, including triage, escalation, stakeholder communications, and recovery, ensuring consistent execution and measurable improvement over time.Serve as Incident Commander for major incidents, coaching responders ...

specialising in Microsoft Cloud & Digital TransformationYour Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team LeadershipWho We AreNexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation.We help … service recovery activities.• Become a trusted operational contact for key Managed Service customers.• Deliver service reviews, performance reporting and continual service improvement initiatives.• Drive problem management and root cause analysis to reduce recurring issues.Service Improvement• Assess the current operation and build a practical roadmap for continual improvement.• Improve ...

Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. … service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. ...

including: ITSM, CSM, ITAM, ITOM, IRM, CMDB. Implementing ServiceNow modules, configuration, administration + support of core ServiceNow platform. ServiceNow platform design, development, implementation, Incident Management, Service Requests, Problem Management, Change Management, Configuration Management + new releases. ServiceNow Glide Objects including: GlideRecords, GlideSystem, GlideAggregate + GlideAjax. … System integration experience using Web Services + web-based technologies including: XML, HTML, AJAX, CSS, HTTP, REST, SOAP, Agile/Scrum approaches. ITIL Service Management certification advantageous (ITIL v3 certification). ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … triage and coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering ...

service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. … Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews ...

Name: LCSTLocation: Bristol, UKAre you ready for your next career challenge?.. Role Overview:The Service Desk Manager will be an experienced IT service management professional responsible for the leadership, performance, and continual improvement of the Service Desk function across the LCST programme. The role will provide strategic … quality, customer-focused IT support service within a complex, fast-paced and business-critical environment.The Service Desk Manager will have responsibility for the effective management of incidents, service requests, escalations, service performance and operational processes, ensuring services are delivered in accordance with agreed service levels, ITIL principles, programme requirements ...

resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement. Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve efficiency. Create and maintain … automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement. Collaboration Work closely with ...

transition of the NORAM countries into business-as-usual operations following go-live. This role supports the Technical Support & Technical Development Leads with team management, the operation and maintenance of our Oracle HCM SaaS platforms and Oracle Integration Cloud (OIC). You will be involved in incident, request, change … problem management, while supporting the delivery of technical projects and programmes in line with business objectives, Group guidelines, and policies. If this sounds like a team, you'd like to join ... keep reading. YOUR KEY ACCOUNTABILITIES INCLUDE: Oracle HCM Cloud (Inc Oracle Recruitment)/OIC Technical Support ...

around 25 through a period of genuine transformation.What you'll be doing:Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scaleBuild and govern an internationalised Centre … scenarios) and Business Continuity PlansLead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem managementOwn the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk-assessed and compliant across complex deployment pipelinesManage budget, licensing ...

/Jenkins/GitHub)Configuring and running Code/Binary scans using solutions like SonarQube, Semgrep, Blackbuck, Trivy, GitLeaks Veracode, etc.Configuring and using Secrets management tools like Vault and Cloud native solutionsBroad knowledge of SDLC Tools, specifically Build, Test and Deploy Automation tools, e.g., Maven, Gradle, Selenium, Ansible, etc.Good … Linux Servers. Cloud services (AWS/Azure/GCP). Managing incidents, change requests, service requests and driving TRT (Technical Recovery Team) calls. Strong problem solving skills on these platforms Minimum knowledge and understanding of financial markets are desirable. Ability to work independently and in a team environment. Ability ...

answering general queries relating to the AIR ERP Operation. You will be accountable to the AIR ERP Service and Operations Manager, supporting the Service Management function of the Competency Centre regarding Incidents and Problems raised against the Production system. Core duties: Providing support to triage and fix Incidents … supporting the resolution of any issues that may arise Supporting Continuous Service Improvement and cost reduction activities Providing reporting and status updates to the management team as required Supporting service reviews and ensure that agreed service changes are managed to programme Essential Skills: ITIL V3/V4 Incident Management ...

support and engineering teams. The role will report into the Service Delivery Manager for the respective account along with being part of the Applications Management practice. Skills & Experience: Demonstrated strong analytical skills, problem solving/debugging skills A good attitude, strong business ethics, an analytical mind, the ability … SOAP APIs, scheduled processes, error handling and monitoring Strong OAC Technical skills covering data models/semantic models, dashboards, data visualisation, security and connection management Fusion Technical skills in BIP reports/templates, OTBI analyses/dashboards, HDL and other Fusion data load tools Participated in at least ...

with Trading and Sales Desks to support Foreign Exchange ecommerce platform• Drive high severity incidents and conclude to resolution• Perform root cause analysis and problem management effectively through engagement of multiple teams• Liaising with multiple teams within and outside the bank to resolve key production impacting issues• Coordination … support rotaSkills and ExperienceQualifications & Skills • At least 8 years of production support experience within a financial services organisation and prior experience in supporting risk management applications. • Good understanding of ITIL processes (Incident, Change and Problem Management).• Very good knowledge of ITRS Geneos/Oracle SQL/ ...

with Trading and Sales Desks to support Foreign Exchange ecommerce platform • Drive high severity incidents and conclude to resolution • Perform root cause analysis and problem management effectively through engagement of multiple teams • Liaising with multiple teams within and outside the bank to resolve key production impacting issues • Coordination … Skills and Experience Qualifications & Skills • At least 8 years of production support experience within a financial services organisation and prior experience in supporting risk management applications. • Good understanding of ITIL processes (Incident, Change and Problem Management). • Very good knowledge of ITRS Geneos/Oracle SQL/ ...

service-related enquiries. The Service Delivery Manager will help deliver customer value by maximising the IT service quality. You will build knowledge management of our customer's environment by understanding and aligning with three main service streams: people, processes, and technology. The successful candidate will be result-orientated, focused … possess exceptional attention to detail. You should enjoy problem-solving and getting things done in a fast-paced environment, and should be motivated to succeed, with a desire to continuously learn and improve. Responsibilities Whilst no two days will be the same, the types of activities that the Service ...

request.Aid the service team for technical design, implementation and support of customer incidents and projects.Create and maintain suitable customer infrastructure/service documentation.Work with problem management team to determine incident root cause analysis and provide appropriate countermeasures from similar issues from re-occurring.Provide occasional on-site support … cover or deputise for other analysts in their absence either within the same team or across teams.Undertake ad-hoc projects as agreed with the Management team on behalf of Support Services that may involve site visits, customer meetings, or vendor management.Show an outward commitment to actively develop personal knowledge. ...

across our UK Data Centre.This role is responsible for ensuring the reliability, performance, and scalability of mission-critical HPC platforms, while leading hardware lifecycle management and infrastructure projects. You will work across compute, GPU, storage, networking, and data centre infrastructure, providing technical leadership and supporting the delivery of world … Operations, Platform Engineering, Facilities, and technology vendors to deliver reliable, secure, and high-performing infrastructure.Key ResponsibilitiesHPC Infrastructure & HardwareLead the installation, maintenance, and lifecycle management of HPC server infrastructure, including CPU and GPU platforms.Install, upgrade, and replace server components including processors, GPUs, storage, networking, and system hardware.Perform firmware, BIOS ...

more complex, multi-territory device and identity estate. The EUC Manager is the sole people manager within the function. You carry direct line management responsibility for all EUC team members and full accountability for their performance, development, and wellbeing. This is truly an exciting time to join this business … positive attitude are essential to fit into the company culture. You will have previous experience in a similar EUC Manager or IT Management role and can demonstrate a passion for supporting customers through technology. The successful candidate will have already achieved some of the below and be willing ...

student users.Reporting to the Director of Service Delivery, the Service Delivery Manager leads and coordinates three key functions: the IT Service Desk, ITIL Process Management, and Knowledge Management. These functions form the operational backbone of DTS service delivery, providing first-line support, managing incidents and requests, overseeing change … problem management processes, and maintaining the knowledge base that enables self-service and continuous improvement. The role requires a proactive and collaborative leader who can balance strategic planning with operational oversight. The Service Delivery Manager will lead and develop cross-functional teams, setting clear objectives, conducting performance reviews ...

servers' local storage to create a resilient shared storage pool) Experience managing production-critical infrastructure environments with high availability requirements. Experience with incident management, problem management, RCA, and continuous operational improvement. Knowledge of monitoring, observability, alerting, and performance management. Microsoft Hyper-V (Core Expertise) Deep hands … with monitoring and observability platforms such as Azure Monitor, Prometheus, Grafana, Splunk, or similar tools. Experience supporting enterprise VDI environments. Understanding of ITIL Incident, Problem, Change, and Release Management. Experience working in regulated industries such as Banking or Financial Services. Experience & Qualifications 6+ years of infrastructure engineering experience with ...

assist with 3rd level support and technical investigation across supported platforms. Support and participate in system changes, upgrades and installations. Drive root cause analysis, problem management, and long-term corrective actions. Play a key role in system design reviews, upgrades, migrations, and new technology introductions. Ensure operational requirements … Participate in a 24/7/365 support rota, including nights, weekends, and public holidays as required. Operate within agreed incident, change, and problem management frameworks. Work closely with internal stakeholders, service owners, project teams, and third-party vendors. Contribute to a culture of operational excellence, continuous ...

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing … proactive role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. Your skills and experience Extensive experience across End User, Workplace and Collabration environments. Extensive experience of Windows Enterprise environments and associated tooling. Extensive experience in Windows Operating ...

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing … proactive role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. Your skills and experience Extensive experience across End User, Workplace and Collabration environments. Extensive experience of Windows Enterprise environments and associated tooling. Extensive experience in Windows Operating ...