1 to 25 of 36 SLA Jobs in the North of England

Responsibilities Complete assigned technical tasks within agreed timeframes Support project delivery alongside internal and external project teams Carry out operational and support activities to SLA targets Deliver exceptional customer support and user experience Diagnose and resolve hardware, software, and operating system issues Support desktop deployments, upgrades, and configurations Skills & Experience ...

troubleshooting skills and hands-on hardware experience who enjoys working in customer-facing environments. Key Responsibilities: Provide onsite/deskside and remote support within SLA targets Perform hardware break-fix, device replacements and IMAC activities Diagnose and resolve desktop, hardware, software and connectivity issues Manage ticket updates, escalations and user ...

environment. Key Responsibilities Complete assigned technical tasks within agreed timeframes Support internal and external project delivery activities Carry out operational and support tasks to SLA targets Provide high-quality onsite support to end users Troubleshoot hardware, software, and operating system issues Assist with desktop builds, deployments, and system configurations Skills ...

CMDB accuracy and manage IT asset lifecycle. Approve technical changes and minimise service disruption. Support audits, governance and compliance activities. Manage suppliers and ensure SLA performance. Support IT projects and stakeholder communication. Provide VIP/executive IT support. Mentor and support junior team members. Experience Required: IT service operations experience. ...

traditional support work Technical Skills You should have experience with: Windows 10/Windows 11 Microsoft 365 (O365) Active Directory IT ticketing systems and SLA-driven environments Working with third-party providers and escalation processes ...

support function. Strong leadership, communication, and interpersonal skills. Demonstrated knowledge of ITIL and service management frameworks. Experience with performance monitoring, KPI tracking, and SLA management. Ability to manage high-pressure incidents and escalate appropriately. Familiarity with vendor management and third-party service delivery. Desirable ITIL Foundation (or higher) certification. Experience ...

money. Uphold professional standards and corporate values, continuously improving technical solutions. Drive governance and secure business commitment through formal requirements sign-off. Define service level agreement specifications where appropriate. Provide post-implementation support to ensure benefits are realised and sustained. Maintain high standards of knowledge and capability within the Business ...

professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office ...

join a fast-paced service desk environment. You’ll play a key role in diagnosing and resolving incidents remotely, ensuring tickets are handled within SLA and customers are kept informed every step of the way. Acting as an escalation point, you’ll support 1st line teams, mentor apprentices, and help ...

site IT support across multiple sites. Resolve issues relating to hardware, software, Microsoft 365, Active Directory and networking. Manage service desk tickets and maintain SLA targets. Install, configure and support IT systems, devices and user accounts. Assist with infrastructure upgrades, deployments and IT projects. Maintain accurate documentation and follow security ...

providing problem management and all IT Infrastructure, desktop, laptop, mobile/fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/ ...

environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base ...

environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base ...

internal users and the branch network. Key Responsibilities: Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets. Plan and provide deskside support for Head Office and branch users. Serve as the first point of contact for technical assistance via phone or email. ...

solution specification for all aspects of the technology (business systems access, firewall, desktop, voice solution) including high availability, failover and failback. Document the Service Level Agreement including a comprehensive set of service KPIs (availability, response times, quality of service) and failover (failover target, failover service KPIs, failback) Configure the technology ...

agreed Service Acceptance Criteria including operational expenditure budget Create and publish agreed service artefacts such as (but not confined to) Service Definition, Service Level Agreement and Service Catalogue entry. Chair any necessary meetings between the project and support stakeholders (internal and external) and provide regular progress updates to all support ...

mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal ...

customer service skills Ability to prioritise workload and manage multiple tasks effectively Desirable: Experience with hosted systems, VoIP, or network infrastructure Familiarity with SLA-driven environments Knowledge of engineering coordination or field service operations Key Competencies Customer-focused with a proactive approach Strong attention to detail and organisational skills Effective ...

operational work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and disruption ...

Ansible Docker Kubernetes CloudWatch Prometheus Grafana Loki PRTG Experience required: 3+ years in AWS/cloud infrastructure support Production environment troubleshooting Managed services/SLA-driven support Incident response Linux administration Networking fundamentals Cloud security awareness Strong communication skills Package/benefits: Home based working Flexible working options Career development ...

large-scale, multi-site projects from design through to implementation and handover into BAU Monitoring network health and proactively troubleshooting to maximise uptime and SLA performance Supporting development of network automation and scripting solutions to improve efficiency Collaborating with internal teams and stakeholders to deliver scalable, resilient network solutions What ...

email Zendesk support environment Around 400 new customers are onboarded every month Production output growing at approximately 30% year-on-year Strong SLA performance across operational functions Full autonomy to redesign retention strategy and customer lifecycle processes Responsibility for customer communications and engagement activity across the customer base Oversight ...

finance consultant will develop. • Assessment of organisational structure and numbers. • Legal, commercial and procurement workstreams so that the scale of contract novation, service level agreement production and new procurement can be understood. • Technology projects that will enable the CA to take on passenger facing systems and hardware/software. ...

supply chain, production planning, inventory management, plant operations, and digital transformation initiatives. * Lead and enhance SAP AMS engagements, ensuring high-quality service delivery, governance, SLA management, continuous improvement, and stakeholder engagement. * Guide clients through SAP S/4HANA transformation programmes and broader SAP landscape modernisation initiatives. * Support the adoption ...

presentations and conferences. Service and Process Development • To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s. • Administration necessary to support engineering role. • Pro-actively train and support end users and prepare relevant documentation. Desirable skills • Excellent communications skills. • Knowledge ...