1 to 25 of 100 SLA Jobs in the North of England

agreed OLAs and SLAs. Requirements and Responsibilities of the Role: Efficient & effective BAU Operations with Line of Business Applications within agreed OLA's and SLA's. Professional & Eloquent Service Ethic for taking Calls, Tickets & Escalations via email/portal related to Line of Business Applications Cement relationships with strategic suppliers More ❯

Responsibilities Provide 3rd line application support, including incident triage, root cause analysis, and resolution Collaborate with internal teams and third-party vendors to meet SLA targets Proactively monitor and maintain application systems, updates, and patching Support technical design reviews and environment deployments for internal projects Maintain clear and up-to More ❯

monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯

monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯

monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯

monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯

monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯

monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets between 07:00am – 09:00am. Ensure prompt resolution or escalation as needed. On-Call More ❯

escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the More ❯

line support across IT systems, hardware, and applications. Manage incidents via phone, email, Teams, and our helpdesk system Prioritise and resolve incidents to meet SLA targets, aiming for first-time fixes. Perform controlled live changes in line with change management protocols. Provide technical guidance to users and mentorship to support More ❯

line support across IT systems, hardware, and applications. Manage incidents via phone, email, Teams, and our helpdesk system Prioritise and resolve incidents to meet SLA targets, aiming for first-time fixes. Perform controlled live changes in line with change management protocols. Provide technical guidance to users and mentorship to support More ❯

the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take More ❯

the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take More ❯

known as Disclosure and Barring Service). Your role Joining our dedicated EUE team, you will: Possess 2nd line responsibility for resolving incidents to SLA and maintain a Be responsible for the completion of assigned works within allocated timeframes. Undertake Project Tasks, supporting both internal and external Project Managers. Undertake More ❯

able to challenge others in an appropriate way Focus on our customers: Agrees realistic outcomes with customers and manages their expectations, in line with SLA's Know the business: Has a strong operational focus, focusing on the task at hand; Encourages co-operation across team and other business areas; Understands More ❯

Aspire's Core Voice Network. 3CX (On-premise and Cloud Identify trends in technical requirements and implement changes to satisfy customer requirements. Working to SLA's for incidents and requests, prioritising and managing workload effectively, managing several open Incidents and requests whilst following existing procedures and best practices. Liaising with More ❯

Active Directory and Group Policies and ideally Windows Server and will be responsible for resolving incidents, user queries and faults via ticketing systems to SLA's escalating cases to the relevant support tam where necessary. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing More ❯

and other internal support teams to troubleshoot problems with hardware and software Daily analysis of reports from the Team Lead reviewing tickets outside of SLA Provide reports and updates on current issues to the Desk Side and Technology Support Team Lead Works as directed by Desk Side and Technology Support More ❯

the Sun (F-T-S) first point resolution/escalation of IT incidents and service requests through the IT service desk platform, within set SLA Responding to and resolving IT incidents and service requests via our internal service desk platform Setting up and supporting user devices (laptops, monitors, peripherals, phones More ❯

create/maintain SOPs and knowledge-base articles for the top20 recurring issues. Metrics & reporting establish dashboards for backlog age, first-touch fix%, reopen%, SLA compliance; present weekly to the HeadofIT. Continuous improvement run root-cause analysis, trend spotting and propose corrective actions. Knowledge transfer deliver train-the-trainer sessions More ❯

Cyglass, triaging incidents/requests/changes through to implementation or remediation. Lead vendor communication and ensure regular updates are sent to customers, maintaining SLA compliance. Education and Qualifications: IT Degree is desirable. Check Point, Juniper, Cisco, Extreme, Aruba, Exinda accreditation is desirable. Experience and Knowledge: A minimum of one More ❯

Microsoft Hyper-V Hypervisors. * Knowledge of ITIL processes * Working in 24X7 global environment. * Take responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems. This is a great opportunity on a long running programme of work. Apply now for your CV to reach More ❯

+ a calm, methodical approach to incidents Comfortable managing SLAs, KPIs, and working across departments 🛎 You'll be the go-to for incident management, SLA delivery, and service excellence across a complex, fast-moving environment, think high volume, high energy, and big tech impact 🔥 Got a background leading Service Desk More ❯

and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle to travel More ❯

looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring exceptional customer support and SLA obligations are met. Responsibilities: Provide technical support and maintain clients' IT assets and systems. Deliver excellent customer service from issue reporting to resolution. Act independently More ❯