26 to 35 of 35 SLA Jobs in Scotland

Install, commission, test, and troubleshoot telecoms and networking equipment. Support 1st line assurance activities on a 24/7/365 basis, meeting agreed SLA targets. Complete site surveys, risk assessments, project documentation, handover packs, and service records. Monitor progress against delivery plans and escalate risks or issues where required. ...

production. Design, build and launch new data extraction, transformation and loading processes in production. Support existing processes running in production. Define and manage SLA for all data sets in allocated areas of ownership. Work with data infrastructure to triage infra issues and drive to resolution. Skills/Experience: 5+ years ...

production. Design, build and launch new data extraction, transformation and loading processes in production. Support existing processes running in production. Define and manage SLA for all data sets in allocated areas of ownership. Work with data infrastructure to triage infra issues and drive to resolution. Skills/Experience: 5+ years ...

DETAILS We are looking for a MOD Strategic Service Coordinator to support high-priority client accounts, ensuring service performance stays on track and SLA and KPI targets are consistently met. This is a hands-on, onsite role where no two days look quite the same. You will be working closely … Logging and managing service calls accurately within internal systems Supporting MOD IT incident management alongside the Service Management team Keeping a close eye on SLA and KPI performance for priority accounts Configuring, preparing, and dispatching printers and related equipment to multiple sites Using procurement routes via IT to support service ...

involvement in the continued development of new and established procedures. Service delivery - working with other service delivery teams to ensure that Service Level Agreement (SLA) targets are met. Maintain a professional and effective working relationship with customers and work colleagues Stay up to date with the latest technology trends ...

Financial Reporting Studio and Smart View to deliver powerful financial insights. Manage quarterly updates & project delivery: Keep clients aligned with Oracle releases, change requests, SLA management and risk mitigation—ensuring customer satisfaction every step. You will have: Deep functional expertise in Oracle Cloud Financials, especially Accounting Hub Cloud integrations with …/SLA/Tax. Strong technical capabilities in reporting tools—OTBI, FRS, Smart View. Familiar with Oracle methodology (OUM/AIM), skilled at handling change requests, SR interactions, and project dynamics. Exceptional communicator with the ability to juggle multiple priorities and engage both finance and technical stakeholders. Bonus: Experience with ...

Overview: The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail. Location: Glasgow G74 5LP Rate … Coordinate and manage the work distribution of onsite engineers. Adapt quickly to changing workloads, often at short notice. Ensure all tasks are completed within SLA targets. Maintain accurate records and documentation throughout all activities. Technical & Administrative Duties Perform basic technical tasks (training and documentation provided), including: Configuration of mobile phones. ...

installation services across Scotland. This is a fully field-based role requiring flexibility to participate in a 24x7x365 support environment while ensuring contractual SLA targets are consistently achieved. The successful candidate will be responsible for delivering installations, fault resolution and maintenance activities across customer sites, whilst ensuring all relevant updates … effectively to the client's Service Support Desk. Field Telecoms Engineer Key Responsibilities Provide first-line assurance support on a 24x7x365 basis, ensuring agreed SLA targets are achieved. Install, commission and support telecoms networks and associated equipment across Scotland. Carry out planned and reactive maintenance activities on customer sites. Monitor ...

term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation. Responsible for achieving and meeting SLA's and KPI's as agreed with client through effective management of team and issue resolution Experience, Behaviors and Competencies Proven experience of managing … situations through to resolution Must be able to liaise at a high level and be positive, decisive, driven and forward thinking Understand the recruiting SLA's and KPIs and experience in driving a team to achieve. Highly self-motivated and able to self-manage If you receive suspicious outreach claiming ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...