101 to 125 of 222 SLA Jobs in the UK

appropriate information for the type of request Responsible for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Management of escalation through ...

tickets are effectively assigned, progressed, and resolved * Act as the first point of technical escalation for complex issues * Monitor team workloads, ticket quality, and SLA performance, intervening where needed * Support, coach, and develop engineers through regular feedback, reviews, and training plans * Identify service trends, recurring issues, and areas for improvement ...

team to account while developing it. Essential * Proven leadership of service desk and/or field engineering teams, with a track record of SLA performance and customer satisfaction * Strong stock, asset and inventory control experience, ideally where stock is managed as a financial asset * Procurement and cost-control experience with ...

hour shifts (77). Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging ...

Produce regular and ad hoc reports using Excel to support service performance tracking Analyse monthly performance data and challenge trends to drive improvement Support SLA and KPI delivery across priority accounts A typical working pattern is Monday to Friday, either or with a one-hour lunch break. This role also ...

level technical application support to end users Manage relationships with key stakeholders as well as with the external MSP Monitor service levels and ensure SLA’s are met Support with MI reporting & service catalogue management What they are looking for: Proven application support experience with SaaS based applications A general ...

administrative skills, and experience handling IT equipment, service tickets, and customer requests. Key Responsibilities Manage IT service tickets within customer ITSM systems and ensure SLA targets are met Process joiners, leavers, and break-fix requests Prepare and provision laptops and devices using Microsoft Intune/Autopilot Update asset records ...

contribute to continual service improvement Manage ticket queues and coordinate with third-party suppliers where required Support monthly service reviews with KPI and SLA reporting Build strong stakeholder relationships across technical and operational teams You’ll work closely with service delivery, account management, and engineering teams to ensure a consistently ...

repair processing, part ordering and job completion Manage Microsoft repair systems including ROBO Oversee stock control, parts ordering and supplier invoices Ensure SLA targets, quality standards and productivity metrics are met Produce repair performance reports and operational insights Maintain ISO processes, compliance and documentation Support onboarding of new repair contracts ...

trained to use IT systems effectively.? Supporting the development of end-user documentation to help users utilise systems and services.? Staying informed about SLA targets and working to achieve them.? Being kept informed during major service outages to understand the impact on users and support communications Accurately logging all support ...

Architecture. Identify opportunities leveraging AI, Automation & Analytics. Ensure scalability for future growth. Service & Operational Excellence: Oversea Incident Management & root cause resolution. Ensure vendor performance & SLA delivery. Maintain IT System stability & performance. Experience Required: IT Business Partner - IT/Business Systems partnering/leadership within Retail or Consumer sectors. Expertise ...

Architecture. Identify opportunities leveraging AI, Automation & Analytics. Ensure scalability for future growth. Service & Operational Excellence: Oversea Incident Management & root cause resolution. Ensure vendor performance & SLA delivery. Maintain IT System stability & performance. Experience Required: IT Business Partner - IT/Business Systems partnering/leadership within Retail or Consumer sectors. Expertise ...

enterprise environment. Excellent verbal and written communication skills. Proven ability to deliver high-quality customer service. Experience working with ticketing systems and meeting SLA requirements. Familiarity with Purview, Defender and the Office 365 Suite (desired). What makes Ashurst a great place to work? We offer you all the things ...

identify and resolve blockers that could delay revenue recognition Ticket & Workflow Management Manage inbound support requests via Zendesk, prioritising based on revenue impact and SLA Balance urgent requests with ongoing operational workflows Communicate clearly with stakeholders on progress and expectations Cross-Functional Support Support multiple sales functions including: Business Development ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build common data models for unified customer and property data. Collaborate with Enterprise Data Architect to define ...

delivery of all IT services across the organization. Partner Management: Lead, manage, and collaborate with external support partners to ensure strict SLA compliance. Security & Responsiveness: Maintain a highly secure, stable, and agile IT infrastructure. Stakeholder Engagement: Build strong, trust-based relationships with internal teams and key business stakeholders. Continuous Improvement ...

Office, CRM or job management systems) Ability to work under pressure and manage multiple priorities Experience in engineering, Fire & Security, facilities management Knowledge of SLA -driven service environments Personal qualities (the way you think and act) The ability to work successfully in a target-based environment Highly organised with strong ...

Collating and communicating fault information to ensure quick resolution Enabling continuation of service via utilisation of value-add products Understanding and resolving faults within SLA? Accurately triaging all tickets and passing to relevant support team for those not resolved by Service Assurance Co-ordination of internal and external resource Liaising ...

mitigation. 3rd party/vendor liaison with respect to technical build, support and maintenance. Meet levels of service in line with published/agreed SLA's. Adherence to all Pilgrim's processes including: - Raising, reviewing and approval of Change Controls. Identify, investigate, update and resolve problem records. Ensuring the configuration ...

customer service skills Ability to prioritise workload and manage multiple tasks effectively Desirable: Experience with hosted systems, VoIP, or network infrastructure Familiarity with SLA-driven environments Knowledge of engineering coordination or field service operations Key Competencies Customer-focused with a proactive approach Strong attention to detail and organisational skills Effective ...

operational work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and disruption ...

information on our systems including Nucleus and Cortex. Ensure that new network repairers are set up and maintained correctly. Update systems on postcode changes, SLA additions/removals, repairers on and off hold. Administer full removal procedure of repairers leaving the network. Distribution of repairer communication and documents via mailshots ...

ensuring alignment without dependency on external timelines Drive documentation and knowledge sharing to remove single points of failure Own the service desk function, including SLA definition, demand reduction, and onboarding/offboarding processes First 90 Days Complete a full audit of infrastructure, systems, and contracts Establish structured team management (objectives ...

Ansible Docker Kubernetes CloudWatch Prometheus Grafana Loki PRTG Experience required: 3+ years in AWS/cloud infrastructure support Production environment troubleshooting Managed services/SLA-driven support Incident response Linux administration Networking fundamentals Cloud security awareness Strong communication skills Package/benefits: Home based working Flexible working options Career development ...

investigation and resolution of Desktop issues in a 1st/2nd line capacity, acting as a central escalation point in resolving and ensuring that SLA's are adherred to. Previous experience of supporting Exec/C-Suite users, providing a white glove service is a must! This prestige customer site ...