126 to 150 of 489 SLA Jobs in the UK

operational running of the platform both in the cloud and onsite at its clients. Day to day the Technical Account Manager will:· Produce Steerco SLA/KPI decks – attend monthly, quarterly service review and steer-co calls· Be the escalation point for regional clients – deftly handling issues and managing process ...

Entra ID and Intune Networks and Infrastructure: Troubleshoot wired and wireless networks, servers where applicable, printers, backups and filtering or safeguarding technology Ticket and SLA Management: Log, own and progress tickets with accurate notes, time entries and customer updates Customer Relationships: Act as a key IT contact for allocated schools ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

relationships to ensure effective delivery of products and services Manage strategic suppliers and oversee budgeting processes Drive supplier performance across commercial, operational and SLA metrics Lead issue resolution, including escalations and formal dispute processes where required Provide actionable supplier performance insights Ensure all contractual obligations and deliverables ...

relationships to ensure effective delivery of products and services Manage strategic suppliers and oversee budgeting processes Drive supplier performance across commercial, operational and SLA metrics Lead issue resolution, including escalations and formal dispute processes where required Provide actionable supplier performance insights Ensure all contractual obligations and deliverables ...

designers and wider business teams to support complex network and security environments. • Proven incident leadership capability, managing multiple incidents, making effective decisions to meet SLA targets, and leading technical teleconferences to resolve major or complex security issues.## **Desirable Skills/Experience**• Exposure to ServiceNow reporting and dashboarding. • Exposure to AlgoSec ...

patch-related issues and routing/connectivity incidents. Produce patch compliance reports and present to network management and security teams. Drive patching SLA adherence: Critical vulnerabilities within 72 hours, High within 14 days. TECHNICAL SKILLS & KNOWLEDGE Expert-level CLI skills: Cisco IOS/IOS-XE/NX-OS, Juniper JunOS ...

execution services. Ensure partners maximise AI accelerators and automation toolkits. Challenge estimates and validate automation opportunities. Drive accountability for quality, automation throughput, and SLA adherence. Delivery Assurance & Quality Governance Maintain and evolve the HERO global testing governance framework. Ensure AI‐supported traceability and automated evidence. Monitor risks and defects with ...

DHCP, VPNs and firewalls Experience supporting multiple customer environments Strong troubleshooting and problem-solving skills Experience working with PSA/RMM tools and SLA-driven support environments Confident communicating directly with customers and supporting less experienced engineers Experience with Autotask, Datto RMM, IT Glue, Meraki or Rewst would be advantageous ...

contact for UK/Europe clients on data, reporting, and operational queries (chat, helpdesk, email, video/phone), triaging and resolving tickets within SLA and escalating when needed. Investigate client-reported data discrepancies across systems and translate findings into clear, non-technical explanations that build client confidence. Monitor data jobs ...

reviews, coaching sessions and career development planning. Service Desk Management Oversee day-to-day Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queue health, engineer workloads and escalation paths. Coordinate responses to major incidents and business‐critical issues. Maintain excellent documentation, ticket quality and support … User Computing & Peripheral Devices Backup, Disaster Recovery & Business Continuity Solutions Reporting & Service Improvement Produce service performance reports and management information. Monitor KPI and SLA performance. Review ticket trends, escalations and aged incidents. Maintain knowledgebase documentation and operational procedures. Identify opportunities for automation, standardisation and service optimisation. Contribute to strategic improvements ...

/architecture and Introduction Experience of working in a high-pressured environment ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable) Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis Supplier management experience Experience in case management toolsets – preferably ServiceNow Excellent working knowledge of Microsoft Office ...

incidents in the ticketing system, ensuring accurate documentation and timely updates. Provides data and reporting of key performance indicators to monitor operational performance, service level agreement compliance, and continuous improvement. Assists with the setup and configuration of new hardware and software for end users, ensuring systems are ready for use. ...

delivery across multiple concurrent workstreams. Experience operating with or implementing a PMO or project governance function, even informally, is important, as is familiarity with SLA management and service reporting in a commercial context. Experience in field services, configuration, or network operations is highly desirable. You’re highly organised, capable ...

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

Shift Lead.The successful candidate will oversee daily security operations center shift activities,acting as the key escalation point for complex technical incidents while ensuring SLA compliance.Key responsibilities include conducting quality assurance reviews,providing technical mentorship to analysts,and maintaining clear stakeholder communication.Additionally,the ideal candidate will support threat-hunting activities ...

partner closely with Service Owners, Service Design, and the ITSM platform team to ensure every catalogued service maps cleanly to a request, fulfillment, and SLA model that colleagues can actually use. You will be the primary driver of Tech@BCG's self‐service strategy: translating a portfolio of complex technical ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPI’s are met is also required. Essential Requirements Software Defined Networking experience with VMWare NSX. Have a thorough and demonstrable understanding ...

focused service to all users. This includes proactively managing calls, setting appropriate priorities to ensure work is completed in line with Service Level Agreements (SLA) ensuring customer expectations are managed throughout. Escalate workload issues to ICT Support Team Leader for resolution Allocate calls to internal ICT support groups ...

asset, infrastructure, application and service inventories Establish governance, audit and data-quality controls Reporting, Analytics & Dashboards Build operational and executive-level dashboards Develop KPI, SLA and CMDB health reporting Create automated reporting and scheduled management information Deliver trend analysis and performance insight Develop real-time monitoring and exception reporting Your ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlightingrisks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project managers ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlighting risks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlighting risks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project ...