76 to 100 of 222 SLA Jobs in the UK

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact ...

unresolved calls to application and infrastructure support teams Monitor infrastructure alerts and respond within defined timescales Coordinate end-to-end printer incident closures within SLA What You Will Ideally Bring: Active SC clearance - mandatory, non-negotiable; applications without current SC clearance will not be considered Previous Service Desk ...

Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would ...

with both internal teams and external suppliers. Previous experience within administration, customer service, account coordination, or supplier management would be highly beneficial, particularly where SLA monitoring or issue resolution has been involved. A proactive and solutions-focused approach is essential, along with proficiency in Microsoft Office applications including Excel ...

Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating ...

Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating ...

solution specification for all aspects of the technology (business systems access, firewall, desktop, voice solution) including high availability, failover and failback. Document the Service Level Agreement including a comprehensive set of service KPIs (availability, response times, quality of service) and failover (failover target, failover service KPIs, failback) Configure the technology ...

patching, backups, and disaster recovery, ensuring robust resilience across the Trust The role also includes oversight of Microsoft server environments, 3rd line support operations, SLA performance, and escalation management, alongside responsibility for security reviews, compliance, and risk management. In addition, you will manage vendor relationships, support project delivery, and contribute ...

communicating via the phone, chat, or email. Responsibilities: Manage your own diary Manage tickets assigned to you Report to the Team Leader Monitor own SLA Liaise with customers Take inbound calls for support Assign tickets raised for support via email Log tickets onto the helpdesk system and take detailed notes ...

update incidents and service requests through ServiceNow . Liaise closely with the Support Desk and Support Desk Manager to prioritise and coordinate work. Monitor SLA performance and ensure timely resolution of incidents. Produce reports and updates on work progress, engineer performance, and outstanding issues. Identify opportunities to improve scheduling efficiency ...

Responsibilities Support, maintain, and develop Social Care and Enterprise Applications Provide database maintenance and application support Investigate and resolve technical and business issues within SLA targets Work closely with stakeholders, service managers, and third-party suppliers Support system integrations and digital solutions Produce and maintain technical documentation Ensure secure application ...

performance. You Will: Manage and respond to MyDaikin enquiries and system support requests Process and maintain user accounts, logins, permissions and access requests within SLA Provide first- and second-line support for system issues, including troubleshooting technical problems Support the end-to-end processing of system-based applications and workflows ...

phone, email, and digital channels Managing customer queries with professionalism, empathy, and urgency Scheduling and coordinating field engineers, ensuring optimal route planning and SLA adherence Allocating and prioritising work orders based on skills, availability, and location Communicating updates to customers and internal stakeholders to keep everything running smoothly Escalating complex ...

phone, email, and digital channels Managing customer queries with professionalism, empathy, and urgency Scheduling and coordinating field engineers, ensuring optimal route planning and SLA adherence Allocating and prioritising work orders based on skills, availability, and location Communicating updates to customers and internal stakeholders to keep everything running smoothly Escalating complex ...

resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes ...

resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes ...

performing team supporting a prestigious international financial environment. Key responsibilities: * Day-to-day Data Centre operations (installs, decommissions, moves, changes) * Change & incident management with SLA ownership * Racking, stacking, cabling, patching, and hardware support * Vendor escorting and supervision * Asset tracking, documentation, and inventory control * Supporting infrastructure upgrades, outages, and maintenance windows ...

hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre’s are always kept in a clean and presentable manner. Knowledge and experience required: Experience working in a Managed Hosting/ ...

portfolio governance forums and provide clear, actionable insight. Manage supplier performance and commercial contracts (up to £5m per annum), ensuring value for money and SLA compliance. Skills & Experience Extensive experience in portfolio, programme, and project management within complex environments. Proven track record of managing large-scale digital delivery portfolios. Strong ...

Security, and Ivanti Proven infrastructure engineering experience in enterprise environments Team leadership and project delivery experience (e.g. PRINCE2, PMI) Strong troubleshooting, fault diagnosis, and SLA-driven support experience Experience working within structured governance frameworks Desirable MCSE (or equivalent) and additional technical certifications ITIL Foundation Experience in customer-facing environments Strong ...

careers site About you: The successful candidate will have: Relevant experience in Cybersecurity and/or IT Experience in metric reporting and KPI/SLA management Managing escalations to a satisfactory outcome Experience delivering BAU initiatives and small internal projects using agile methodologies Experience working with Jira, Azure DevOps, ITSM ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with … incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting What youll need 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active ...

customers, remotely and on-site Diagnose and resolve hardware and software issues, including Windows and Mac operating systems Respond to IT requests within agreed SLA timeframes Install and configure IT equipment in office, remote, and on-site environments Set up user accounts, email addresses, and groups Maintain accurate documentation ...