76 to 100 of 558 SLA Jobs in the UK

maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement ...

maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement ...

maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement ...

maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement ...

maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement ...

RESPONSIBILITIES Regional Leadership & Operations Lead and develop a regional team of SD Managers responsible for engineering support across EMEA sites. Own regional SLO/SLA performance; ensure targets are met, tracked, and reported consistently. Drive operational consistency across EMEA sites aligned to global GES standards and Global Operations Excellence ...

RESPONSIBILITIES Regional Leadership & Operations Lead and develop a regional team of SD Managers responsible for engineering support across EMEA sites. Own regional SLO/SLA performance; ensure targets are met, tracked, and reported consistently. Drive operational consistency across EMEA sites aligned to global GES standards and Global Operations Excellence ...

deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. SLA Guardian: Ensure incidents and requests are resolved quickly within agreed timeframes. Escalations: Handle complex technical issues and route them to higher-tier teams when needed. Quality ...

resolving IT hardware and software incidents remotely and in person. Managing service requests, including employee onboarding and offboarding. Monitoring and managing support tickets, ensuring SLA targets are achieved. Maintaining accurate ticket updates and documentation. Supporting endpoint security by updating operating systems and third-party software. Assisting with the imaging, deployment ...

documentation. Excellent organisational skills with the ability to manage multiple tasks and priorities. A customer-focused approach with excellent communication skills. Experience working within SLA-driven environments and following standardised processes. Benefits 31 days annual leave. Gym membership. Regular social events. Cinema tickets. Ongoing training and professional development. Cycle ...

date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes.Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support UnitRegulatory Duties:Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk ...

experience). 2+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high-availability SLA environment. Demonstrated experience working as a contributor on a software engineering or platform team. Technical Skills – Required Strong proficiency with Linux and Unix environments; working ...

Wise's highest-value customers. In this role, you'll establish and lead a global support structure that delivers extreme operational excellence, ensuring consistent SLA adherence across all regions while meeting regulatory requirements. Success means balancing customer resolution, speed, retention, revenue growth, and product adoption—all while keeping the customer ...

Receivable Manage the team responsible for the end-to-end AP process and AR processes. Maintain robust controls and monitor the performance of key SLA's and KPI's. Payroll Manage the Global Payroll team and oversee the accurate and timely processing of all payroll activities. Build and maintain ...

reconciliation between Mintsoft and customer/financial records. Build and maintain reporting dashboards (KPIs such as pick accuracy, order turnaround time, stock discrepancies, SLA adherence). Investigate and resolve stock discrepancies, working with warehouse teams to identify root causes. Provide data extracts and analysis to support customer reporting and internal ...

cloud hosted and privately hosted environments. You will be self-motivated and be able to multitask in line with project plans and customer SLA’s. You must be comfortable speaking to customers and have very good written and oral communication skills. A high level of organisational ability is a must ...

technologies and telecoms cabling infrastructure. Key Responsibilities Leading, managing, and developing a team within a Data Centre environment Ensuring service delivery meets contractual and SLA requirements Managing projects through the full life cycle Applying ITIL processes for service measurement and change management Producing financial and operational reports, including trend analysis ...

Support and lead members of the on-site team, including 1:1s, probation reviews and development conversations. Contribute to service reviews using KPI and SLA performance data. Support continuous improvement projects across the service desk and ITSM environment. You'll work closely with service management, technical teams, suppliers and customer ...

process and Verdant toolingUnderstands reporting data sourcesProactively manage exceptions and challenges relating to Feature Release deploymentsProduction of Management Information where required (KPI’s/SLA’s)Collaboration with all Evergreen team membersNew Customer/Rotation – 10%Manages on-boarding process and identifies any gaps New customer adoption/acceptance into ...

selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support customer experience and service transformation initiatives.Dynamics 365 Customer Insights:Design customer segmentation and audience strategies.Develop customer journey ...

oversight of supplier corrective and preventative actions Reporting & Executive Visibility Produce consolidated security incident reporting across suppliers Provide insight into: Incident trends Response performance SLA adherence Recurring root causes Risk exposure Support governance boards, service review meetings, and client security leadership Assurance & Evidence Management Define incident management evidence requirements Ensure ...

providing thought leadership and strategic guidance. Contributing to service design improvements, change proposals and roadmap development. Resolving complex and sensitive technical tickets while ensuring SLA and KPI compliance. This role is ideal for someone who understands the broader Modern Workplace ecosystem, including areas such as Endpoint Analytics, Defender vulnerabilities, Intune ...

event management solutions to support orchestration and automation platforms. Operate within an ITIL environment, supporting Incident, Change, Problem and Release Management while maintaining SLA compliance and governance standards. This is an excellent opportunity for a specialist with strong automation and orchestration experience to join a critical infrastructure programme and take ...

infrastructure across EMEA offices and showrooms, covering corporate hardware lifecycles (Windows/MacOS), M365 systems, conferencing technology, and automated onboarding/offboarding workflows. Vendor SLA Management: Manage local and regional hardware vendors, telecom partners, field support agencies, and POS providers, holding them accountable to strict ticket resolution timelines via ServiceNow. ...

accurate distribution of factor model data to internal and external clients across multiple delivery channels Coordinate client delivery milestones, manage exceptions, and ensure SLA adherence for custom and standard model packages Serve as an operational point of contact for client delivery queries, working cross-functionally with global counterparts Continuous Improvement ...