176 to 200 of 300 SLA Jobs in the UK

platinum accounts has openings for a Run Lead. This role will include driving cost optimisation, enabling the account to achieve SLA/KPI compliance and coordinating recommendations for improvements to services. \n Role responsibilities: \n \n Ensuring the Run teams have visibility of contractual deliverables with full understanding ...

environment. Lifecycle Management: Overseeing the lifecycle of strategic and legacy platforms Governance & Compliance: Ensuring all changes align with ITIL standards, security policies, and SLA requirements. Capacity & Performance: Monitoring the performance of OSS, BSS systems, Data platform and network capacity, licence thresholds, and certificates. Incident Management: Participating in on call rotas ...

Azure experience. What Matters Most You take full ownership of what you're responsible for, whether that's hitting a >95% Linux patching compliance SLA, maintaining >98% backup success rates, or driving an escalated incident to resolution without needing to push it further up the chain. You're automation-first ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...

they impact customers, and provide clear technical insight into system performance. Responsibilities will include: Monitoring live customer deployments, including uptime, system behaviour, performance and SLA compliance Investigating anomalies using logs, metrics, telemetry and operational data Diagnosing issues across data ingestion, integrations, connectivity, software deployments and system outputs Acting ...

troubleshooting within complex production environments. Group Policy design, implementation and troubleshooting. Identity and access management within secure enterprise environments. Supporting critical infrastructure under SLA-driven operational models. Desirable Experience Experience in any of the following would be advantageous: PowerShell scripting and automation. Privileged Access Workstations (PAWs). Public Key Infrastructure ...

experience is essential Flexibility to react to demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of I.T componentry. Accuracy and attention to detail. Additional Information Interview Process: MS Teams/In-Person How to Apply ...

cover. What you’ll do on a typical day: Providing 2nd–3rd line support for system-related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates ...

level audiences. Familiarity with monitoring and analysis across open, deep, and dark web environments. Experience managing vendors and external partners, including tracking, escalation, and SLA governance. Proficiency with operational tracking and reporting tools (Jira, Excel, PowerPoint or equivalent). Skills that will help: Stakeholder Management Cyber Security Data Privacy ...

Intapp, etc.). * Aderant Expert and related systems, with the Aderant table structure, etc * Experience with ITSM platforms such as ServiceNow, including queue and SLA management. * Knowledge of SQL Role: * Act as 1st line support for Aderant finance systems issues and requests via ServiceNow. Resolving or escalating incidents in line ...

Intapp, etc.). * Aderant Expert and related systems, with the Aderant table structure, etc * Experience with ITSM platforms such as ServiceNow, including queue and SLA management. * Knowledge of SQL Role: * Act as 1st line support for Aderant finance systems issues and requests via ServiceNow. Resolving or escalating incidents in line ...

Intapp, etc.). Aderant Expert and related systems, with the Aderant table structure, etc Experience with ITSM platforms such as ServiceNow, including queue and SLA management. Knowledge of SQL Role: Act as 1st line support for Aderant finance systems issues and requests via ServiceNow. Resolving or escalating incidents in line ...

critical electrical and mechanical infrastructure, ensuring maximum uptime and reliability within a high-availability environment. Key Responsibilities: Respond to reactive breakdown calls within agreed SLA timescales, minimising any risk to uptime. Maintain, fault-find, and repair modular UPS systems, diagnosing power quality issues across critical power infrastructure - escalate any concerns ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

performance directly to senior leadership and the Executive team Drive service transformation projects that improve efficiency and client outcomes Monitor client sentiment and SLA performance to identify and resolve emerging risks Reduce cancellations and attrition through root-cause analysis and cross-team collaboration Improve onboarding, payments and scheduling processes ...

performance directly to senior leadership and the Executive team Drive service transformation projects that improve efficiency and client outcomes Monitor client sentiment and SLA performance to identify and resolve emerging risks Reduce cancellations and attrition through root-cause analysis and cross-team collaboration Improve onboarding, payments and scheduling processes ...

performance directly to senior leadership and the Executive team Drive service transformation projects that improve efficiency and client outcomes Monitor client sentiment and SLA performance to identify and resolve emerging risks Reduce cancellations and attrition through root-cause analysis and cross-team collaboration Improve onboarding, payments and scheduling processes ...

/day A high-impact contract opportunity for an experienced Identity & Access Management (IAM) Service Lead to take ownership of IAM service delivery-driving SLA performance, robust governance, and continuous improvement across a complex environment. What you'll be doing Lead end-to-end IAM service delivery (SLAs, BAU performance ...

high-impact contract opportunity for an experienced Identity & Access Management (IAM) Service Lead to take ownership of IAM service delivery-driving SLA performance, robust governance, and continuous improvement across a complex environment. What you'll be doing\n \n \n \n Lead end-to-end IAM service delivery (SLAs ...

throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner ...

site engineering support and remote technical assistance. Due to the nature of the support services environment, the successful candidate will work within strict SLA and KPI requirements, ensuring timely fault resolution and maintaining excellent client relationships. This is an exciting opportunity for an experienced AV Field Service Engineer to join ...

site engineering support and remote technical assistance. Due to the nature of the support services environment, the successful candidate will work within strict SLA and KPI requirements, ensuring timely fault resolution and maintaining excellent client relationships. This is an exciting opportunity for an experienced AV Field Service Engineer to join ...