176 to 200 of 264 SLA Jobs in the UK

meetings Maintain clear communication with clients and internal teams Accurately document work within the PSA system Manage tickets, calls, emails, and project workloads to SLA deadlines Act as a Product Champion for specific technologies and services Support ISO compliance and KPI targets including customer satisfaction and project profitability About ...

Freshdesk relating to customer operations processes Triage, categorise, and prioritise incoming tickets, ensuring accurate categorising of queries Respond to and resolve tickets within agreed SLA timeframes, maintaining a high standard of communication Troubleshoot and resolve queries independently using available documentation, internal knowledge, and system understanding Escalate complex, technical, or high ...

operational tasks, and enhancing our observability stack.Youllwork closely with SREs, support engineers, release managers, and incident managers to ensureour systems meet SLIs, SLOs, and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and maintain Infrastructure as Code using Terraform ...

operational tasks, and enhancing our observability stack.Youllwork closely with SREs, support engineers, release managers, and incident managers to ensureour systems meet SLIs, SLOs, and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and maintain Infrastructure as Code using Terraform ...

project teams to provide technical estimates and architectural guidance. Ownership: Leading troubleshooting for complex incidents across a hybrid-cloud setup, ensuring high performance and SLA compliance. What We're Looking For The Hybrid Bridge: A solid background in Cisco networking combined with proven experience in an Enterprise Azure environment. Automation ...

customer accounts. Build strong customer relationships through proactive support and engagement. Troubleshoot technical issues, manage incidents end-to-end, and ensure resolutions meet SLA targets. Handle support escalations and keep customers informed throughout the resolution process. Support customers with the deployment, configuration, and management of our testing and measurement solutions. ...

defect resolution, unit testing and production bug fixes. Collaborate with Product Owners, cross platform teams and third party vendors on requirements, story creation and SLA compliance. Provide technical guidance, code reviews and mentoring to junior developers where required. Extensive hands on Oracle Xstore POS experience across multiple versions ...

break-fix activities across voice and data infrastructure Undertake structured cabling, socket installation, and patching (voice and data) Support fault diagnosis and resolution within SLA requirements Work collaboratively with network and support teams as required Operate safely and in compliance with all relevant regulations, including fire stopping and health ...

tools that improve performance, reporting and efficiency. Measurement, Reporting & Insights Monitor funnel performance, identify drop-offs, and surface insights that drive decision‐making. Track SLA adherence across Sales and Marketing; proactively flag risks to conversion or velocity. Partner with the rest of the marketing team to measure campaign performance ...

Translate business priorities into operational action Provide clear feedback on risks, capacity, and performance 5. KPI & Performance Management Own and drive service KPIs, including: SLA performance Ticket ageing and backlog Escalation rates and repeat issues KPIs are used to improve outcomes, not just produce reports. 6. Process & Structure Improvement Continuously ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk ...

Level Agreements (SLAs) are achieved. Collaborate closely with internal teams Track and follow up on requests or escalations, coordinating with internal teams to maintain SLA compliance. Experience Required: 2 Years + Account Management, implementation, onboarding. Project Support or customer success experience Experience using salesforce or similar CRM software. Google suite ...

appropriate to ensure knowledge base is maintained. To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s. To arrange all preventative maintenance activities and produce via proAV helpdesk the appropriate reports detailing works carried out and any key activities/concerns ...

respective P&L owners Service Level Agreements (SLAs): Architect the performance metrics (e.g., call answering times, quote accuracy, renewal rates) that define and meet SLA requirements. 3. Risk & Governance Product Governance: Coordinate the "fair value" assessments for each new partnership, ensuring the product meets the needs of the target audience ...

logistics, healthcare, education, industrial and multi-site environments Conduct discovery calls, needs analysis and commercial qualification Understand client pain points around compliance, supplier consolidation, SLA performance, response times, risk management and service delivery Create tailored proposals and commercially sound solutions Manage the full sales cycle from initial contact through ...

feature delivery teams, you’ll help drive reliable production releases, maintain CI/CD pipelines, improve observability and ensure systems continue to meet demanding SLA/SLO targets. This is an excellent opportunity for a seasoned engineer who enjoys solving complex operational challenges, automating infrastructure and working with modern DevOps ...

support engineering and operational teams. Commission monitoring across network devices, access infrastructure and Layer 1-3 equipment. Define baseline performance metrics, thresholds and SLA-led alerting. Work closely with network and operational teams to align monitoring with changing infrastructure requirements. Support analytics-led monitoring for anomaly detection and predictive fault ...

support engineering and operational teams. Commission monitoring across network devices, access infrastructure and Layer 1-3 equipment. Define baseline performance metrics, thresholds and SLA-led alerting. Work closely with network and operational teams to align monitoring with changing infrastructure requirements. Support analytics-led monitoring for anomaly detection and predictive fault ...

support engineering and operational teams. Commission monitoring across network devices, access infrastructure and Layer 1-3 equipment. Define baseline performance metrics, thresholds and SLA-led alerting. Work closely with network and operational teams to align monitoring with changing infrastructure requirements. Support analytics-led monitoring for anomaly detection and predictive fault ...

support engineering and operational teams. Commission monitoring across network devices, access infrastructure and Layer 1-3 equipment. Define baseline performance metrics, thresholds and SLA-led alerting. Work closely with network and operational teams to align monitoring with changing infrastructure requirements. Support the use of analytics-led monitoring for anomaly detection ...

support engineering and operational teams. Commission monitoring across network devices, access infrastructure and Layer 1-3 equipment. Define baseline performance metrics, thresholds and SLA-led alerting. Work closely with network and operational teams to align monitoring with changing infrastructure requirements. Support the use of analytics-led monitoring for anomaly detection ...

support engineering and operational teams. Commission monitoring across network devices, access infrastructure and Layer 1-3 equipment. Define baseline performance metrics, thresholds and SLA-led alerting. Work closely with network and operational teams to align monitoring with changing infrastructure requirements. Support the use of analytics-led monitoring for anomaly detection ...

within agreed SLAs, coordinating the engineering team, and ensuring smooth operational execution. Key Responsibilities: Monitor the ServiceNow platform and ensure tasks are completed within SLA timeframes. Schedule work for engineers and allocate resources efficiently. Arrange travel and accommodation for engineers as required. Prepare monthly costing sheets ready for billing. Manage ...

these warm outreach calls. This hybrid role will involve; Managing all incoming leads and booking demonstrations Respond to all queries in line with agreed SLA's Acting as the 1st point of contact for all enquiries Keep all CRM records updated and accurate Provide a positive customer experience This ...