201 to 225 of 264 SLA Jobs in the UK

modelling (3NF, dimensional modelling, star/snowflake schemas, data vault concepts) Experience designing and operating ELT/ETL pipelines Familiarity with data quality frameworks, SLA monitoring and lineage tracking Experience with Snowflake and dbt Proficiency with AWS Experience with version control, CI/CD and testing Comfortable working in Agile ...

pricing and negotiation strategies that balance growth, margin, and long‐term value. Assess non‐standard deal constructs (ramps, free periods, opt‐outs, minimum commitments, SLA exposure) and recommend practical alternatives. Support large or material opportunities through formal deal review and executive approval processes. Commercial Advisory to Sales ...

positions, fallback clauses, escalation triggers Legal point of contact for the GTM team Triage and turn around RFP/security/legal questionnaires within SLA, working with Security, Finance, and Product as needed Pre-clear known customer paper and common redlines ahead of quarter-end to compress deal times Vendor ...

Microsoft 365, Entra ID, and Intune administration Assist with onsite support visits and project work when required Maintain and update knowledge base documentation Ensure SLA targets and service quality standards are met Identify and escalate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft … experience in IT Service Desk/IT Support role Strong Microsoft 365 support experience Experience with device troubleshooting and endpoint support Confident working within SLA-driven ticketing environments Strong communication and customer service skills Logical, structured troubleshooting approach Comfortable working independently in a remote environment Motivated to build a long ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes... LFWQ1_UKTJ ...

necessary. Carrying out the analysis of SERCs data holdings and identifying gaps at least annually in order to inform the following years activities. Undertaking SLA deliverables regarding data extracts in a timely and accurate manner as required by each Service Level Agreement. Providing technical input to the development of SERC ...

DETAILS We are looking for a MOD Strategic Service Coordinator to support high-priority client accounts, ensuring service performance stays on track and SLA and KPI targets are consistently met. This is a hands-on, onsite role where no two days look quite the same. You will be working closely … Logging and managing service calls accurately within internal systems Supporting MOD IT incident management alongside the Service Management team Keeping a close eye on SLA and KPI performance for priority accounts Configuring, preparing, and dispatching printers and related equipment to multiple sites Using procurement routes via IT to support service ...

presentations and conferences. Service and Process Development To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s. Administration necessary to support engineering role. Pro-actively train and support end users and prepare relevant documentation. Equality, Diversity & Inclusion: proAV is an equal ...

operational tasks, and enhancing our observability stack.Youllwork closely with SREs, support engineers, release managers, and incident managers to ensureour systems meet SLIs, SLOs, and SLA targets click apply for full job details ...

Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Payroll ...

strategy SOC integration and event correlation Incident and event handling workflows Compliance reporting and audit outputs SIEM interoperability and operational analytics Secure SD-WAN SLA rule creation and traffic steering Link health checks and performance optimisation ADVPN architecture and dynamic overlay networking Hub-and-spoke topology design Network segmentation ...

/technical domain. Write papers, articles and case studies and publish them on the intranet. Performance Parameters Contribution to customer projects measured by quality, SLA, ETA, number of tickets resolved, problems solved, number of change requests implemented, zero customer escalation, CSAT. Automation process optimization measured by reduction in process/ ...

solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Shift Manager and Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System ...

with our 24/7 outsourced SOC holding them to a high standard on threat hunting, threat intelligence utilisation, and automated response, not just SLA compliance. Ensure Cognism has a holistic, well‐maintained SIEM that reflects how we operate and improves continuously as the threat landscape evolves. Build the internal ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...

Job Location: Woolpit Additional Location Information: Salary: From £37,704 Contract type: Permanent Posting End Date: 10/06/2026 At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate ...

Fast Company 2021 Best API & Best Trading Technology - presented by Global Fintech Awards. About this Role We are seeking an experienced Senior Product Manager (SLA Management) to own the end‐to‐end strategy, governance, and execution of Service Level Agreement (SLA) management across our technology products and platforms. You will ...

teams Strong analytical, communication, and stakeholder-management abilities Comfortable working in a dynamic, fast-changing environment Responsibilities: Own end-to-end service delivery and SLA performance Monitor service metrics and produce clear performance reporting Act as main customer contact and escalation point Build strong relationships and run regular service reviews … Drive continuous improvement and resolve issues quickly Identify risks and implement mitigation plans Ensure SLA and contract compliance Support billing and identify efficiency opportunities Coordinate enhancements, upgrades, and minor change requests ...

Job Location: Cardiff Additional Location Information: Salary: From £31,519 Contract type: Permanent Posting End Date: 10/06/2026 At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...

control, and compliance requirements Perform daily and weekly reconciliation across systems (status, ownership, severity, SLAs, aging) Own creation, maintenance, and distribution of operational reports (SLA performance, backlog aging, ticket volume, TSAT, trend analysis) Maintain metrics dictionary and reporting logic to ensure consistency and audit readiness Track and proactively manage delinquent …/aging cases; drive accountability via follow-ups and escalation Publish recurring reports highlighting actionable backlog, SLA risks, ownership gaps, and overdue actions Build and enhance Excel-based trackers, pivot tables, charts, and reporting for operational and executive visibility Leverage Generative AI and automation tools to improve reporting efficiency ...

Join a leading independent technology and services provider as a Technician 3. Job Overview: Seeking an on-site IT support resource in Bristol to assist with laptop deployments. The role involves configuring devices, updating asset ...

installation, maintenance, and administration of computer equipment and associated software, telecoms, and audiovisual systems. Role Ensuring that the IT Services service level agreement (SLA) is adhered to at all times Assist with providing 1st- and 2nd-line helpdesk support on a daily basis Responsible for ensuring that all IT helpdesk ...

cloud services Ensure performance and availability of business-critical systems Manage incidents, service requests, and system documentation Maintain asset registers and licensing records Supplier & SLA Management Act as the primary contact for external IT providers Monitor SLA performance and manage service delivery Support supplier relationships and contract oversight Escalate ...

balance major incident leadership with BAU service oversight. Excellent written and verbal communication with a customer-first mindset. Strong understanding of ITIL environments and SLA-driven service delivery. High attention to detail and ability to stay calm under pressure. Eligible for Security Clearance (SC minimum; NPPV3 preferred). … Doing Delivery & Customer Experience Act as the primary contact for customer issues, ensuring high-quality, timely communication. Oversee incident and request handling to ensure SLA adherence and clear, accurate updates. Coordinate with field teams and third parties to maintain seamless service delivery. Ensure incident records and customer updates meet professional ...