226 to 250 of 489 SLA Jobs in the UK

stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management and reporting Stakeholder, risk and issue management Driving continuous service improvement What we're looking for Strong IAM Service Leadership experience in a hybrid ...

stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management and reporting Stakeholder, risk and issue management Driving continuous service improvement What we're looking for Strong IAM Service Leadership experience in a hybrid ...

could already be a Customer Service Team Leader, Service Operations Team Leader or Service Delivery Team Leader, ideally within telecoms, IT, engineering or another SLA-driven environment. Equally, you might be an experienced Service Coordinator or Operations Coordinator who already manages workloads, escalations and service levels and is ready ...

mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal ...

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

service delivery for a strategic global customer. Maintain accountability for service performance, stability and customer satisfaction. Lead monthly, quarterly and executive governance reviews. Manage SLA and KPI performance and proactively identify service risks and improvement opportunities. Lead critical incident and escalation management activities. Drive continual service improvement initiatives. Strategic Client ...

Salesforce Administrator you will be responsible for providing operational and technical support to AspireCRM’s customer base and their respective Salesforce implementations, within defined SLA periods. You will take complete ownership of all investigating, analysing, planning and implementation of support requests including bug fixes, queries and small scale development requests. ...

toward world-class customer service. Key Responsibilities Ticket Investigation: Ensure sufficient information has been provided to support the effective resolution of tickets Achievement of SLA's: Respond within agreed service levels Customer Communication: Provide appropriate customer updates, in line with customer expectations and ticket QA procedure Ticket Processing: Where level ...

Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating ...

management reviews, stakeholder updates • Leading on best practice and processes for owned platforms • Reviewing new bids or projects that impact DNS or RADIUS • Drive SLA/KPIs and performance reliability objectives across DNS & AAA estates## **Who you are**Core competencies, knowledge and experience :• 5+ Years of hands on experience ...

holder could be required to carry out reasonable management requests as and when required. The role requires the post holder to operate in a SLA environment which at times can lead to pressure and considerable expectations; this will therefore require the ability to undertake analysis, assessment and effective judgement ...

internal telephone systems. My client operates a JIRA system to manage the service desk tickets and to ensure requests are responded to within agreed SLA's. It would also be great to hear from anyone that has core networking exposure including CISCO and DNS/DHCP knowledge. xehkeey ...

parts of the business. Assist in creating business plans Visiting customer sites for meetings/presentations to promote Microsoft offerings Monitor progress against customer SLA’s to ensure customer service levels are achieved Record activities on CRM Maintain & develop technical skills/Certifications as required Is this the role ...

escalation protocols, and acting as the first point of escalation for the operational team Reporting operational performance to the IT Director: queue metrics, SLA adherence, volume trends and team capacity Owning helpdesk queue management, making sure tickets are triaged, routed and resolved within agreed timeframes Owning asset management, user lifecycle ...

technical stakeholders A collaborative, team-first mindset aligned with our values of being Humble, Hungry, and Smart Experience working to formal incident management and SLA frameworks, and improving them Experience with observability and monitoring tooling (CloudWatch, Grafana, Datadog, or similar) Experience picking up an unfamiliar codebase and making it dependable ...

ownership, or reporting Vulnerability Reporting & Visibility Produce routine vulnerability management reports Support development of dashboards and metrics Assist in identifying: Aging vulnerabilities Recurring issues SLA breaches Emerging vulnerability trends Governance & Process Compliance Support adherence to agreed vulnerability management processes Ensure supplier activities align with client policies and standards Assist with ...

controls, documentation and audit. Manage relationships with suppliers and key Finance stakeholders. Essential Experience Strong hands-on experience with Oracle Fusion Financials , including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management, AHCS and EPM . Strong understanding of Finance processes including month/period-end close, reporting, reconciliations, controls ...

data and infrastructure from threats Assist in improving operational efficiency Assist in increasing competitive advantage Move towards a proactive/automated service Working to SLA or agreed project timelines Assist with BAU when required Requirements We welcome applications from engineers who have the following essential requirements: Proven experience designing, deploying ...

What will you bring? Understanding of network management and use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex delivery of multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well ...

Professional) + **GIAC Certifications:** **GCIH** (Incident Handler), **GCIA** (Intrusion Analyst), **GCDA** (Detection Analyst), or **GASAE** (AI Security Automation Engineer)**Success Metrics (KPIs)****Queue & Dispatch SLA -** 95%+ of HITL exceptions and high-priority AI-flagged alerts assigned within defined SLAs.**Knowledge Base Freshness -** 100% of operational runbooks reviewed and indexed ...

accurate vulnerability data, ensuring consistent reporting standards and clear ownership Produce vulnerability reports, dashboards and metrics that give visibility of ageing vulnerabilities, recurring issues, SLA breaches and emerging trends Support governance and compliance by maintaining audit-ready evidence and documentation, and ensuring adherence to vulnerability management processes, policies and risk ...

shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond ...

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA’s for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience ...

CCTV feeds to broadcasters, or managing bandwidth allocation (ACLs) for race teams, you will deliver seamless service to a diverse global stakeholder base. SLA Audits & Continuous Improvement : Your job doesn't end at the checkered flag. Within 72 hours of every race, you will author comprehensive technical debriefs, analysing vendor ...

team's production schedule and development roadmap Embracing a culture of continuous improvement to maximise the quality, efficiency and automation of our SLA-driven production analytics portfolio Acting as a key subject matter expert for data and analytics, partnering with other teams specialising in Comms Automation, Data Strategy, Digital ...