251 to 275 of 489 SLA Jobs in the UK

/DHCP Managing Anti-Virus services and reporting Responsibilities Technical (80%) Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor the call queue … incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business ...

whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource … management or programme management role including experience at leadership level. Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts. Strong background in SLA management, operational metrics tracking and KPI-driven delivery. Demonstrated experience managing significant P&L responsibility and financial performance. Track record of delivering operational excellence ...

whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource … management or programme management role including experience at leadership level. Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts. Strong background in SLA management, operational metrics tracking and KPI-driven delivery. Demonstrated experience managing significant P&L responsibility and financial performance. Track record of delivering operational excellence ...

whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource … management or programme management role including experience at leadership level. Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts. Strong background in SLA management, operational metrics tracking and KPI-driven delivery. Demonstrated experience managing significant P&L responsibility and financial performance. Track record of delivering operational excellence ...

across multiple client contracts. You will drive performance, coach leaders and ensure high-quality customer service, incident and work-order management, and KPI/SLA delivery. You'll build a high-performing, customer-focused culture, oversee scheduling, governance, and continuous improvement initiatives, and partner with Contract Support and Account Managers ...

Service Delivery Manager to lead a 24/7 Service Desk, ensuring rapid incident response and customer satisfaction. You will mentor the team, drive SLA adherence, and implement ITIL-aligned improvements across processes and workflows. You will communicate effectively with technical and non-technical stakeholders, balance day and night shifts ...

focuses on incident and request management, stakeholder communication, and ensuring high-quality customer support across a subset of clients. You will manage tickets, maintain SLA performance, and lead a small team of technicians, with a hybrid work arrangement and opportunities for professional development. #J-18808-Ljbffr ...

will liaise with internal teams, customer representatives and third parties to ensure on-time, on-budget delivery, producing MI and dashboards, and managing SLA and contractual deliverables while following ITIL processes. This permanent, office-based role requires security clearance or eligibility. #J-18808-Ljbffr ...

Service Desk operation across Maidenhead and Hemel Hempstead, sitting above the existing Team Lead and escalation capability. Service Desk strategy, performance and continuous improvement SLA performance, ticket volumes, ageing, backlogs and service quality ConnectWise/PSA utilisation, reporting, dashboards and meaningful KPIs Customer satisfaction, service reviews and senior escalations Team ...

Service Desk operation across Maidenhead and Hemel Hempstead, sitting above the existing Team Lead and escalation capability. Service Desk strategy, performance and continuous improvement SLA performance, ticket volumes, ageing, backlogs and service quality ConnectWise/PSA utilisation, reporting, dashboards and meaningful KPIs Customer satisfaction, service reviews and senior escalations Team ...

Operations, Engineering, Architecture and Service Performance, establishing clear accountability across the function. Own network availability, resilience, capacity, security, performance and associated business risk. Drive SLA/OLA achievement, continuous improvement and major incident/service recovery. Set technical direction and ensure network architecture is scalable, resilient, supportable and commercially sustainable. ...

solutions across multiple concurrent client engagements. Proven experience operating within a managed services/recurring revenue model, with strong commercial awareness, cost-to-serve, SLA frameworks, onboarding efficiency and service transition from project delivery into BAU support. Demonstrated leadership of a PMO function (5+ years), designing and embedding scalable governance ...

Professional Services within SaaS, enterprise software or another complex technology environment. A proven track record of improving customer experience, reducing support demand and strengthening SLA performance at scale. Experience leading services organisations through significant operational or commercial change, with clear evidence of improved customer and business outcomes. Strong commercial experience ...

monitoring compliance with service agreements͏Handle technical escalations through effective diagnosis and troubleshooting of client queriesManage and resolve technical roadblocks/escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SESProvide product support and resolution to clients by performing a question ...

cycle supporting operational planning and performance decisions. This includes: Understanding changes in demand and customer contact behaviour Supporting forecasting, capacity and headcount decisions Evaluating SLA and service-level trade-offs Measuring throughput and productivity consistently Identifying emerging risks or operational pressure points Helping leaders make evidence-based prioritisation and resourcing ...

analytical cycle supporting operational planning and performance decisions. This includes: Understanding changes in demand and customer contact behaviourSupporting forecasting, capacity and headcount decisionsEvaluating SLA and service-level trade-offsMeasuring throughput and productivity consistentlyIdentifying emerging risks or operational pressure pointsHelping leaders make evidence-based prioritisation and resourcing decisionsYou will be expected ...

seeking a SOC Shift Lead to oversee daily SOC shift activities and act as the primary escalation point for complex incidents. You will ensure SLA compliance, provide technical mentorship to analysts, and support threat hunting to improve service delivery. The role requires strong communication skills, experience in alert triage ...

engineering, and sales operations Day in the Life of BDR at Cloudflare Own and meet target quota related to number of qualified opportunities, response SLA, value of sales pipeline, and revenue Develop new business opportunities from inbound and marketing-generated leads Discover pain points and use case, map them ...

service delivery across the London region. You will protect the support queue, coach analysts, and coordinate incident response while aligning with IT leadership on SLA performance. You will oversee queue management, knowledge-base development, onboarding, and high-visibility stakeholder communications, ensuring consistent white-glove IT support across time zones ...

skills.* Ability to read, interpret and apply technical network documentation, including SLDs, Fibre Allocation Sheets and PON test results.* Experience operating within KPI and SLA-driven environments.* GCSE Maths and English (or equivalent). **Desirable Skills & Abilities*** Experience within telecommunications, utilities, network operations or infrastructure services.* Experience working with inventory ...

will have the support of a local senior peer group. Your role will include: Service Support, including: Achievement of service levels in line with SLA Configuration fixes and changes Customization fixes and changes (Oracle eBusiness modules) Incident, change and problem handling & management Delivery of WMS components as part of Service ...

Line) team on behalf of our customers, ensuring an exceptional customer experience. Key Responsibilities includes: Resolve incidents and service requests for our customers, within SLA’s Utilise troubleshooting and configuration updates to provide immediate advice and resolution Ensure customers are kept informed on progress and resolution throughout ...

ensuring backup and storage platforms meet regulatory, encryption, retention, and audit requirements. It would be great if you had: Experience of working to tight SLA's. Accreditation to technical level or equivalent essential (ex: MCSE) and accreditation in another technology area preferred. If you're interested in this role ...

through to full resolution and client satisfaction. You will facilitate resolution and ensure key stakeholders including the customer are updated within the agreed escalation SLA so that impediments do not detract from on-time delivery Communication & reporting: You will ensure project deliverables, task deadlines and milestones are clearly understood ...

Managing the end-to-end tender process (RFI/RFP) incorporating the stakeholders business requirements/specification and relevant measurement criteria (KPI’s and SLA’s). Supporting the regular contract review and renewal process. Leading small to medium-size projects and contract negotiations. Supporting tenders and the negotiation process ...