276 to 300 of 490 SLA Jobs in the UK

Managing the end-to-end tender process (RFI/RFP) incorporating the stakeholders business requirements/specification and relevant measurement criteria (KPI’s and SLA’s). Supporting the regular contract review and renewal process. Leading small to medium-size projects and contract negotiations. Supporting tenders and the negotiation process ...

Nice-to-Have Lean Six Sigma Yellow Belt BCS/IIBA analysis certification Automation exposure - Power Automate, UiPath, Blue Prism, ServiceNow, Alteryx KPI/SLA/performance indicator understanding Experience supporting digital or automation initiatives Benefits £37,000 - £54,600 Hybrid - 1 day/week on-site 28 days annual ...

deliverables, proactively resolving scope creep and contractual risk. Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions. Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric. Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...

provides Second and Third Line review, Analysis and Incident Response for Security events and incidents reported to the SOC, responding in line with agreed SLA's. The role directly supports our external Security partners in ensuring the correct monitoring is being performed as well as ensuring rulesets being monitored ...

provides Second and Third Line review, Analysis and Incident Response for Security events and incidents reported to the SOC, responding in line with agreed SLA's. The role directly supports our external Security partners in ensuring the correct monitoring is being performed as well as ensuring rulesets being monitored ...

system streamlining and ROI justification Design and enforce IT governance, policies, risk frameworks (ISO 27001, GDPR, cyber resilience) Lead vendor selection, contract negotiation and SLA enforcement Assess current systems and implement the optimum tech stack (cloud, ERP, security, automation) Deliver disaster recovery, business continuity and zero-downtime operations ...

outcomes with clear progress reporting and benefits realization. Required qualifications, capabilities, and skillsDemonstrated success delivering products in high volume, operationally intensive environments (workflow-driven, SLA-based, customer-facing operations).Strong ability to convert ambiguous needs into clear requirements, with a track record of roadmap prioritization and stakeholder alignment. Excellent communication ...

support or technical issues and work closely with Sales, Account Management, Support, Billing, and other Technical teams to ensure resolution Monitor usage, SLA adherence, failure rates and consult with client and account manager on best practices to improve metrics and success overall Develop expertise in the product capabilities and leverage ...

full lifecycle of software assets, drive optimisations, and champion governance across procurement, security and business partners. You will lead a dedicated team, ensure SLA adherence, and deliver data-driven insights on licence positions and cost savings. The role requires ITIL-aligned experience, proficiency in IT Asset Management and enterprise procurement ...

South Africa. You will manage tickets end-to-end, provide initial assessment and first-time resolution, assist with onboarding and migrations, and ensure SLA adherence while helping to improve #J-18808-Ljbffr ...

with possible remote work depending on operations. You will analyze and resolve incidents, deploy fixes, and ensure backups, upgrades, and security compliance while maintaining SLA commitments. Defence security clearance is required. #J-18808-Ljbffr ...

CVSS scores, risk ratings and remediation SLAs. Escalating high-risk, overdue or repeatedly unresolved vulnerabilities. Producing dashboards and reports covering vulnerability ageing, trends and SLA performance. Maintaining accurate records and audit-ready evidence. Supporting security governance, assurance and risk-exception processes. Helping improve the effectiveness of the wider vulnerability management ...

tasks) Ability to oversee a 3rd party vendor which provides a managed services, engage accordingly with them, resolve and escal ate issues as per SLA’s Responsible to implement temporary fixes and longer-term fixes to any upcoming issues Ability to document test scripts and execute them accordingly Leadership Demonstrate ...

support issues and ensure each one is managed through to the point that it is resolved to the customer’s satisfaction and within established SLA’s. Minimize development and test times by gathering accurate descriptions of environments and symptoms seen by customers and providing expert insights. Reproduce customer issues ...

End User Support SpecialistWe're seeking a proactive and technically skilled End User Support Specialist to join our IT team in London. Location LondonPermanentAbout the RoleWe are looking for a proactive and skilled End User ...

Capgemini, a global leader in technology and consulting, seeks an SIAM Service Reporting and Service Level Analyst to govern performance reporting across a multi-supplier environment. The role focuses on accurate measurement, analysis, and reporting ...

ParentPay Group in Coventry is seeking a Service Desk Team Leader to lead, coach and develop a team of Service Desk Analysts, ensuring delivery of exceptional support across ParentPay Group products. You will drive efficient ...

perform any other duties within your skill set as delegated by your Line Manager Ensure awareness and compliance to the contractual KPI’s/SLA’s is undertaken. Accountabilities Directly accountable to the DCS Service Delivery Manager, however a dotted line reporting to the other site management team exists, whilst ...

service delivery and drive customer outcomes across a portfolio of clients. The role blends ITIL service delivery management with account management to ensure SLA adherence, performance targets and ongoing customer satisfaction. You will be the primary contact for operational enquiries, coordinate with suppliers and internal teams, and lead continual service ...

Service Team, supporting the delivery of services around its range of products. This is a customer-facing role focused on service delivery, supplier management, SLA performance and continual improvement, working with stakeholders across the UK and click apply for full job details ...

lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance click apply for full job details ...

seeking a Support Services Supervisor in the Technology & Change department. This full-time role involves supervising the Support Services teams, hands-on technical support, SLA management, and serving as a technical escalation point. The role includes participating in the on-call rota to ensure continuous support. You will drive service ...

troubleshooting, and escalations to ensure ICT services meet the needs of the Organising Committee for UEFA EURO 2028. The role involves SLA/KPI management, incident and problem resolution, change management and cross‐functional team leadership, with travel across the #J-18808-Ljbffr ...

documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing ...

+ x2 SB Standby Days *Standard Working Day/Hours* Standby Days - Will be requested to work if business requirement i.e. to deliver an SLA work on escalated ticket reduce ticket volumes cover engineer absence Key Responsibilities Act as the Company’s ‘ambassador’ when attending customer site/ ...