326 to 350 of 488 SLA Jobs in the UK

Build and maintain strong relationships with clients to ensure repeat business, referrals and identification of new opportunities Lead quarterly business review meetings covering performance (SLA’s/KPI’s), customer satisfaction, innovation, quality and improvements Lead sales opportunities developed both directly through our Commercial team or through our strategic technology ...

travelled throughout the programme. The programme is delivered to meet the requirements of their accredited Higher Education status. To ensure marking expectations and university SLA’s are met. Your Experience: Excellent communication skills. A logical thinker and a passion to achieve. Ability to deliver practical and engaging teaching and learning ...

Reactive when it counts and proactive by default: when something breaks you are on it and you meet the SLA, and when you see a risk you raise it before it spreads Data-driven and analytical: you read data, understand the problem, and propose the fix The confidence to challenge ...

follow-through with the ability to influence technical and non-technical teams without direct authority. Success in this role will be reflected through improved SLA performance, reduced recurring incidents and backlog, stronger client satisfaction, high-quality incident and RCA documentation, timely reporting, effective compliance follow-through, and proactive identification … service risks before they become client-impacting issues. Position Responsibilities: Drive incident follow-up and accountability for assigned clients, including escalations, aging tickets, SLA risks, outstanding actions, and backlog-reduction initiatives Identify recurring incidents, trends, and systemic issues that require Problem Management and coordinate the appropriate follow-through Facilitate Root ...

Proactively manage queues and workloads to maintain timely case resolution and balanced team capacity. Monitor demand and adjust resources to minimise backlogs and prevent SLA breaches. Ensure effective triaging and prioritisation of cases based on urgency and impact. Act as a key escalation point between the Service Desk, Product … ITIL practices, including Incident, Problem and Service Management. Strong communication and stakeholder management skills, with ParentPay product and finance system experience highly desirable. Strong SLA performance, improved resolution times and effective backlog management. Consistent, high-quality omni‐channel service delivery and improved customer satisfaction. Effective use of service management tools ...

complex client customisation requests within algorithmic trading systems and MTF platform* Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence* Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues* Lead the 'follow the sun' support model coordination, working closely … influence decision-making* Passionate about customer satisfaction and service excellence* Excellent organisational skills with the ability to prioritise under pressure* Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)* Willing to embrace core business values demonstrated by day-to-day work ethic* Analytical and disciplined ...

complex client customisation requests within algorithmic trading systems and MTF platform. Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence. Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues. Lead the ‘follow the sun’ support model coordination, working closely … influence decision-making Passionate about customer satisfaction and service excellence Excellent organisational skills with the ability to prioritise under pressure Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR) Willing to embrace core business values demonstrated by day-to-day work ethic Analytical and disciplined ...

desk projects. You will mentor junior analysts, deputise for the Service Desk Manager during peak periods, and ensure timely responses to incidents while maintaining SLA awareness and high customer satisfaction. #J-18808-Ljbffr ...

with mandatory Airline/Aviation industry experience to lead end-to-end IT service delivery from Saudi Arabia. You will manage client relationships, ensure SLA/KPI compliance, and coordinate cross-functional teams to deliver high-quality IT services. Key responsibilities include incident and escalation management, service reviews, and performance ...

/Insurance Systems) to lead an international team delivering insurance software solutions across London Market, General Insurance and Health Insurance clients. You will oversee SLA delivery, issue resolution, release planning and client reporting while mentoring staff and ensuring high service quality. #J-18808-Ljbffr ...

large-scale SAP S/4HANA environment in a highly regulated setting. You will own the AMS operating model, drive service delivery, and oversee SLA/KPI performance with government/defence compliance. You will guide the transition from project hypercare to steady-state AMS, manage cross-functional teams ...

large-scale SAP S/4HANA environment in a highly regulated setting. You will own the AMS operating model, drive service delivery, and oversee SLA/KPI performance with government/defence compliance. You will guide the transition from project hypercare to steady-state AMS, manage cross-functional teams ...

Convergence Group is seeking an Incident Manager to own incidents from start to finish, drive resolution and keep customers informed. This hands-on role sits at the heart of our Service Desk and NOC, requiring ...

Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will ...

senior stakeholders within vendors to triage, elevate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA's Lead technical quarterly business reviews for strategic ITAM vendors providing constructive feedback Be at the forefront of new product technology/service offerings through ...

senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA'sLead technical quarterly business reviews for strategic ITAM vendors providing constructive feedbackBe at the forefront of new product technology/service offerings through vendor training ...

senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA'sLead technical quarterly business reviews for strategic ITAM vendors providing constructive feedbackBe at the forefront of new product technology/service offerings through vendor training ...

tickets end-to-end, carrying out structured investigation and resolution activity, and coordinating technical or hierarchical escalations where required. The role supports service stability, SLA performance, clear customer communication, knowledge management and continual service improvement across the CX support function. What will you be doing day-to-day? Here ...

ensure operational excellence. Triage and resolve technical issues raised by customers and internal teams. Lead or contribute to post-mortems when contractual service level agreement breaches occur, identifying root causes and driving preventive improvements. Operate the AI decision engine to make targeted improvements to automation accuracy. Update customer workflows when ...

experiences that both customers and internal product teams can consume. Own platform success metrics: adoption, engagement, time-to-value for builders, platform reliability/SLA impact, and contribution to vertical revenue/AI data consumption. Lead high-stakes product decisions that cut across multiple teams (e.g. data model changes, identity ...

Lambda-backed business logic, Customer Profiles, and dynamic data-driven routing Implement Amazon Connect Cases and Tasks solutions: case templates, queue-based work allocation, SLA/TAT monitoring, approval workflows, and migrations from legacy case systems (e.g., consolidating hundreds of service categories and thousands of business rules into a unified ...

risk and critical path management Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunities employer. We believe passionately that employing ...

oversee day-to-day delivery of support for the Kainos EDM product, manage people, customer interactions, processes, releases, and reporting, all while ensuring SLA adherence. You’ll balance new and existing customer needs with awareness of the product roadmap and internal capacity. You’ll collaborate with Product, Engineering and Sales ...

Group, Inc. seeks an ICT DCS Day/Night Shift Technician to support the Croydon Data Centre, delivering day-to-day operations and ensuring SLA/KPI compliance within a 24/7 shift model. You will liaise with Shift Leader and CBRE DCS Manager, monitor alarms, maintain safe work ...

plumbing enterprise partners audit, including guardrails, content filtering, and PII redaction integration points Keep revenue-critical deployments healthy through observability, alerting, incident response, and SLA performance Build the platform capabilities forward-deployed engineers configure for partner telephony integrations and go-lives Raise the engineering bar through code review, architecture reviews ...