376 to 400 of 488 SLA Jobs in the UK

tickets Act as an escalation point for Service Desk Engineers Coach and mentor team members to improve capability and confidence Ensure all tickets meet SLA/KPI targets and quality standards Collaborate with customers, providing clear and professional communication Maintain accurate documentation, notes, and time tracking Support the Service Desk … adherence and identify opportunities for optimisationTake part in training, knowledge sharing, and continuous improvement What success looks like Consistently high-quality support delivered within SLA Strong relationships with customers and internal teams A well-supported, continuously improving Service Desk Proactive contributions to team development and service excellence Benefits Private health ...

resourced to protect core operations. KPIs KPIs are aligned to Treasury operational resilience, service reliability, change confidence, and audit readiness Treasury system availability ≥ 99.5% SLA adherence ≥ 95% across Treasury‐critical services Zero missed Treasury critical events or processing windows Stakeholder satisfaction ≥ 90% Zero high‐severity audit findings attributable to service … equivalent ITSM tool (essential – oversight) Familiarity with Jira or delivery tools (desirable) Ability to interpret service metrics and reporting Controls & Evidence Outputs KPI/SLA reporting pack, trend dashboards, and evidence of continual service improvement actions. Major incident packs (timeline, communications, RCA, PIR actions) retained and auditable. Release governance evidence ...

resolvers to resolution and clear user communication. Problem management: Turn recurring incidents into root-cause fixes and reduce avoidable demand. 2. Service Integration & Vendor SLA (SIAM) Vendor service integration: Own the day-to-day relationship with vendor for L1/L2 service desk, lifecycle/depot, major incident management … hundred retail users, ensuring fast, empathetic resolution for POS, connectivity and peripheral issues without on-site presence in every location. 5. Service Governance & Reporting SLA & experience reporting: Track SLA/KPI performance, aged tickets, repeat incidents, CSAT and readiness actions; produce clear management dashboards. Continual improvement: Drive ITIL-aligned continual ...

other members of the DevOps infrastructure and application team to develop the CLOUD hosted solution alongside Engineering, Software and support teams to specific contract SLA and assurance requirements. This will also include secondary platform development and integration for threat protection and vulnerability scanning tools throughout the infrastructure and the management ...

PREFERRED QUALIFICATIONS: Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Competitive Salary: Receive a salary package that reflects your experience, skills ...

standards and coverage expectations; ensure QA leads translate these into domain-level test strategies Drive defect governance at programme level — internal and client-facing SLA compliance Represent quality and risk in senior leadership, architecture, and product forums AI-Driven Tooling & Automation Directly manage a team of engineers building and maintaining ...

quality standards and coverage expectations; ensure QA leads translate these into domain-level test strategiesDrive defect governance at programme level — internal and client-facing SLA complianceRepresent quality and risk in senior leadership, architecture, and product forumsAI-Driven Tooling & AutomationDirectly manage a team of engineers building and maintaining bespoke automation tooling ...

Developer & Reporting Specialist to design the CMDB and automate data collection in a hybrid Stevenage-based role. You will deliver dashboards with KPI/SLA reporting to support governance and service quality across a multi-supplier environment. The role requires 3+ years of development experience, strong SQL, data modelling, REST ...

network. You will own a meaningful slice of operations end-to-end, building tools and automations that scale without increasing headcount. You will drive SLA adherence, data reconciliation, and root-cause fixes across the platform. The role suits an autonomous, numerate builder who thrives in ambiguity, communicates clearly ...

custom ML inference/training frameworks. Experience with autoscaling or capacity planning for large-scale inference workloads. Exposure to multi-tenant serving or SLA-driven infrastructure. Background at a hyperscaler, frontier AI lab, or large-scale distributed inference system. Familiarity with Kubernetes/Slurm for cluster orchestration. Interest or experience ...

joining an established oneBonus: Triton or custom ML inference/training frameworks; autoscaling or capacity planning for large-scale inference; multi-tenant serving or SLA-driven infrastructure; background at a hyperscaler, frontier AI lab or large-scale distributed inference system; Kubernetes/Slurm; interest in energy markets, grid systems ...

established one Bonus: Triton or custom ML inference/training frameworks; autoscaling or capacity planning for large-scale inference; multi-tenant serving or SLA-driven infrastructure; background at a hyperscaler, frontier AI lab or large-scale distributed inference system; Kubernetes/Slurm; interest in energy markets, grid systems or sustainability ...

PREFERRED QUALIFICATIONS: Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Competitive Salary: Receive a salary package that reflects your experience, skills ...

field, building long-term strategic relationships with client-side technical champions. Growth Mindset: You excel at turning friction into flow, optimising internal processes (QA, SLA monitoring, escalation paths) to support a scaling global business. ...

strong signal, though not a requirement. How to succeed in this role You measure your own success in business outcomes efficiency gains, exception reduction, SLA improvements not lines of code shipped. You bring field learnings back into the platform, helping abstract what works into durable, scalable capabilities. You operate with ...

workflow, and coordinate across multiple teams to support client delivery. The role focuses on process improvement, automation, and building trusted stakeholder relationships, while ensuring SLA adherence and accurate demand tracking. #J-18808-Ljbffr ...

evolve their Migrations Platform. This remote role requires expertise in PHP applications, data migration, and cloud systems like AWS. Responsibilities include ensuring reliable migrations, SLA ownership, authoring automation scripts, and providing mentorship to junior engineers. The company offers a competitive salary and a supportive workplace focused on employee wellbeing ...

Role Title: Service Desk Analyst Duration: 12 month contract Location: Milton Keynes. Fully onsite. Either 8-4pm or 10-6pm Rate: up to £178.85 p/d Umbrella inside IR35 Role purpose/ ...

operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service … improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently ...

capability, including out of hours. Maintain a single, auditable view of incidents through the ITSM toolset, fully integrated with MAG's environment and the SLA framework. Process Governance & Service Reviews Own and govern the local incident management process, ensuring procedures are applied consistently, well governed and continually improved. Lead Major … partnership's governance cycle, including Monthly Service Reviews (MSR), Problem Management Forums and compliance reviews. Ensure incident data and reporting support MAG's SLA, compliance and CNI regulatory obligations. Team Leadership Lead, develop and coordinate the local SITA engineering and support team, fostering engagement, high performance and a genuine ...

Join our Innovation Team! Citizens Advice SORT Group is a growing and ambitious organisation determined to deliver the highest quality services to the communities we serve. We are leading providers of information, advice and casework ...

Cyber services supporting EMEA, Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology … intended outcome Contribute to the establishment and maturity of the wider SIAM integration capability Position Description cont International Cyber Service Reporting, Catalogue and SLA Management Own and operate the monthly Cyber service reporting cycle across supported regions and entities. Maintain the international Cyber service catalogue and its alignment with SLAs ...

tactical leadership role that bridges the gap between frontline support and IT management. You’ll make real-time decisions that directly impact analyst experience, SLA performance, and end-user satisfaction across the AlphaSense organization. What You’ll Do Queue & Workflow Management Monitor the unassigned queue continuously to prevent backlog from … Enforce fair ticket distribution and prevent cherry-picking across the team. Reassign and reprioritize work in real time based on urgency, analyst capacity, and SLA risk. Ensure SLAs are met at the team level and elevate proactively when breach risk is identified. Lead the regional response during outages and major ...

Onboarding Team to Support, including effective handover of configuration knowledge and documentation. Oversee ticket triage and incident management, ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation in line with ITIL best practices. Support the Senior EDM Support … Manager in all aspects of service delivery, including SLA performance, team capacity planning, financial tracking, and customer satisfaction. Coordinate blended support teams across multiple geographies and stakeholders to ensure knowledge sharing and responsive service. Lead on client reporting and regular service reviews with both customers and internal stakeholders. Manage support ...

cost-benefit and risk management criteria. • To assure the OT services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance in accordance with ITIL best practice and Group Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management … services including testing and invocation. • Budgetary delivery of agreed services against budget. Dimensions • Delivery of agreed SLAs across appropriate suppliers. • Compliance with enduring SLA management framework. • Management of support functions for the SPR Office OT Services and the support handover of new OT projects into enduring production support. • Capable ...