351 to 375 of 488 SLA Jobs in the UK

resolving issues, and contributing to bug reporting and testing. This hybrid role focuses on building product knowledge, developing self-service resources, and maintaining SLA/KPI performance across contracts while assisting users with varying levels of technical #J-18808-Ljbffr ...

plumbing enterprise partners audit, including guardrails, content filtering, and PII redaction integration points-Keep revenue-critical deployments healthy through observability, alerting, incident response, and SLA performance-Build the platform capabilities forward-deployed engineers configure for partner telephony integrations and go-lives-Raise the engineering bar through code review, architecture reviews ...

practices. Own the program‐governance framework — risks, dependencies, change control, escalation, and steering‐committee reporting — and track schedule, budget, adoption, data quality, and SLA impact. Champion the Services Lean First KPI framework and ensure BI reporting reflects real operational progress across the whole Services organisation. Manage vendor relationships, program budgets ...

manage cases to utilise information for customer reports, to provide insightful and intelligent recommendations Facilitate recovery, following the resolution of incidents Work to SLA’s and KPI’s Document and close resolved security incidents according to agreed procedures #J-18808-Ljbffr ...

Transformation contracts in FS/Insurance Established C-suite network within UK Banking, Insurance or Capital Markets Expert in complex commercial models — pricing, TUPE, SLA structures, risk/reward mechanisms Board-level presence and credibility — you walk into the room and own it About Selective Search Selective Search ...

across the retail media data platform, including attribution pipelines supporting campaign performance and incrementality measurement. Contribute to Retail Media event tracking infrastructure, schema governance, SLA/SLO monitoring, and data quality validation across the unified events pipeline. Support the development of a semantic layer (Cube.dev/Helix) bridging BigQuery Gold ...

national scale. In your first 90 days you'd ship multi-tenant authentication, a hardened ingestion layer with the observability we can put an SLA behind, and the benchmarking harness for those accuracy claims. Real production milestones, not onboarding theatre. On AI tooling and ownership Daily, fluent ...

responsibilities will include: Occasional travel to customer sites across the UK Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL Replicate and document bugs clearly for development teams Act as a trusted contact ...

Solid experience developing client relationships and briefs within a web development or software agency Experience managing a portfolio of client accounts, including retainer or SLA-based clients Excellent written and verbal communication skills, and the ability to diligently manage customers' needs Confidence writing clear briefs and proposals, with good attention ...

time and historical metrics, visualization, and self-service administrative capabilitiesStrengthen operational processes and workflows across release management, incident response, remediation, exchange notification handling, and SLA enforcementContribute to the stability and evolution of the global market data plant across both low-latency and non-latency-sensitive environmentsWhat You BringExperience supporting market ...

historical metrics, visualization, and self-service administrative capabilities Strengthen operational processes and workflows across release management, incident response, remediation, exchange notification handling, and SLA enforcement Contribute to the stability and evolution of the global market data plant across both low-latency and non-latency-sensitive environments What You Bring Experience ...

time, teams on the standard platform), reliability (SLO attainment, time to restore, recurrence, DR validated), security (audit findings and time to close, remediation within SLA, controls automatically enforced), cost (unit cost per service, forecast accuracy, savings without regression) and people (engagement, voluntary attrition, internal promotion, succession coverage). Information ...

Practice and the standards that bind every Data Product: metadata and data contract specifications, output port and schema design, data product versioning, DQ requirements, SLA and SLO declarations, and semantic layer conventions Champion data quality, lineage, observability and governance, ensuring checks, SLAs and alerting are expressed as code and monitored ...

Practice and the standards that bind every Data Product: metadata and data contract specifications, output port and schema design, data product versioning, DQ requirements, SLA and SLO declarations, and semantic layer conventions Champion data quality, lineage, observability and governance, ensuring checks, SLAs and alerting are expressed as code and monitored ...

Corporate Development and Capacity Planning to ensure deals move swiftly and accurately. The role centers on designing commitment structures, payment terms, capacity guarantees and SLA arrangements, chasing approvals, translating terms into billing, and coaching Account Executives to #J-18808-Ljbffr ...

routing, and security-focused environments with hands-on experience on firewalls and VPN/virtual networks. This role includes operational shifts and KPI/SLA adherence. #J-18808-Ljbffr ...

Computacenter AG & Co. oHG in Hatfield is seeking a Technical Services Supervisor to lead a busy team and ensure customer commitments, SLA targets and quality standards are consistently achieved. You will coordinate resources, support engineers, monitor workflow and act as a key escalation point for operational issues, while remaining hands ...

directly with Anna, the CTO, to architect end-to-end solutions, deploy production ML, and ship multi-tenant authentication, observability, and benchmarking to meet SLA requirements. #J-18808-Ljbffr ...

functional teams and drive rapid resolutions. You will mentor MIMs, optimize incident practices, and deliver clear communication to stakeholders while maintaining rigorous documentation and SLA adherence in a #J-18808-Ljbffr ...

tooling the New Business and Success teams rely on daily. Automate the manual steps in the sales and onboarding pipeline — lead routing, pipeline reporting, SLA alerts, member/introducer onboarding. Turn ARR, pipeline and deposit-conversion data into dashboards leadership can act on without asking ...

appropriateEstablish and track success metrics (e.g., precision/false positive rate, coverage, latency, time-to-detect/time-to-respond, alert volume, reliability/SLA) and drive continuous improvementDrive launch readiness: documentation, training, operational handoffs, and feedback loops with the SOCRequired Qualifications, Capabilities, and Skills: Product management experience delivering security ...

tooling, and internal workflows to increase engineering velocity Monitor system health and capacity, proactively identifying limitations and alerting on potential production issues to uphold SLA commitments Embed security-first principles into infrastructure architecture, automation design, and day-to-day operations Design and maintain systems for operational administration, backup, disaster recovery ...

engineering excellence. What you would do: Lead daily support engineering operations Own the end-to-end support engineering function, including queue management, triage, SLA adherence, and escalation paths across time zones. Partner closely with Engineering, Solution Architecture, and Customer Success to drive resolution on complex technical escalations — especially for enterprise ...

Maintain a supplier tiering model based on criticality and run the periodic re-assessment cycle for tiered suppliers: certification expiry, subprocessor changes, breach notifications, SLA performance. Maintain the supplier and outsourcing registers, including preparation for the FCA's material third party register under PS26/2 (rules in force ...

oversee complex client customisation requests within algorithmic trading systems and MTF platformManage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherencePerform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issuesLead the 'follow the sun' support model coordination, working closely with global … executive team) and influence decision-makingPassionate about customer satisfaction and service excellenceExcellent organisational skills with the ability to prioritise under pressureDisciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)Willing to embrace core business values demonstrated by day-to-day work ethicAnalytical and disciplined approach ...