351 to 375 of 379 SLA Jobs in the UK

Support Centre Analyst Milton Keynes Up to £29,000 (DOE) Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We ...

Engineering when in-site activities must be performed, to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The primary work area is nationwide., so you can be based anywhere. Perform reactive and proactive maintenance on multi-customer, multi-technology networks ...

wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined. Ark is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will … stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware Training Firebrand ...

wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined. Ark is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will … stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware ...

cURL), and distributed log tracing. Lead high-severity and strategic customer escalations, providing authoritative technical direction and timely communication. Drive vendor ticket escalations, ensuring SLA adherence and proactive follow‐ups with Microsoft, Adobe, AWS, Cisco, and others. Collaborate with Engineering to deliver root-cause fixes, submit detailed technical findings … validate permanent resolutions. Partner with Product to identify platform gaps, recurring customer pain points, and areas for workflow or UX improvement. Analyze MTTR performance, SLA trends, and operational bottlenecks; publish weekly metrics and insights. Develop SOPs, escalation workflows, and troubleshooting guides that improve global support operations. Identify automation opportunities ...

embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud s database products deliver exceptional reliability for our highest-SLA customers. In this role, you will: Partner closely with product engineering squads (embedded model) Own production reliability for high-SLA and complex customer environments Design ...

embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud s database products deliver exceptional reliability for our highest-SLA customers. In this role, you will: Partner closely with product engineering squads (embedded model) Own production reliability for high-SLA and complex customer environments Design ...

embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud s database products deliver exceptional reliability for our highest-SLA customers. In this role, you will: Partner closely with product engineering squads (embedded model) Own production reliability for high-SLA and complex customer environments Design ...

Financial Reporting Studio and Smart View to deliver powerful financial insights. Manage quarterly updates & project delivery: Keep clients aligned with Oracle releases, change requests, SLA management and risk mitigation—ensuring customer satisfaction every step. You will have: Deep functional expertise in Oracle Cloud Financials, especially Accounting Hub Cloud integrations with …/SLA/Tax. Strong technical capabilities in reporting tools—OTBI, FRS, Smart View. Familiar with Oracle methodology (OUM/AIM), skilled at handling change requests, SR interactions, and project dynamics. Exceptional communicator with the ability to juggle multiple priorities and engage both finance and technical stakeholders. Bonus: Experience with ...

Financial Reporting Studio and Smart View to deliver powerful financial insights. Manage quarterly updates & project delivery: Keep clients aligned with Oracle releases, change requests, SLA management and risk mitigation—ensuring customer satisfaction every step. You will have: Deep functional expertise in Oracle Cloud Financials, especially Accounting Hub Cloud integrations with …/SLA/Tax. Strong technical capabilities in reporting tools—OTBI, FRS, Smart View. Familiar with Oracle methodology (OUM/AIM), skilled at handling change requests, SR interactions, and project dynamics. Exceptional communicator with the ability to juggle multiple priorities and engage both finance and technical stakeholders. Bonus: Experience with ...

Financial Reporting Studio and Smart View to deliver powerful financial insights. Manage quarterly updates & project delivery: Keep clients aligned with Oracle releases, change requests, SLA management and risk mitigation—ensuring customer satisfaction every step. You will have: Deep functional expertise in Oracle Cloud Financials, especially Accounting Hub Cloud integrations with …/SLA/Tax. Strong technical capabilities in reporting tools—OTBI, FRS, Smart View. Familiar with Oracle methodology (OUM/AIM), skilled at handling change requests, SR interactions, and project dynamics. Exceptional communicator with the ability to juggle multiple priorities and engage both finance and technical stakeholders. Bonus: Experience with ...

Financial Reporting Studio and Smart View to deliver powerful financial insights. Manage quarterly updates & project delivery: Keep clients aligned with Oracle releases, change requests, SLA management and risk mitigation—ensuring customer satisfaction every step. You will have: Deep functional expertise in Oracle Cloud Financials, especially Accounting Hub Cloud integrations with …/SLA/Tax. Strong technical capabilities in reporting tools—OTBI, FRS, Smart View. Familiar with Oracle methodology (OUM/AIM), skilled at handling change requests, SR interactions, and project dynamics. Exceptional communicator with the ability to juggle multiple priorities and engage both finance and technical stakeholders. Bonus: Experience with ...

ngAct as the first point of contact for technical incidents and service request s.Log, prioritise and manage tickets through an ITSM platform, ensuring SLA targets are me t.Troubleshoot network, connectivity, hardware and software issues, resolving incidents where possible or escalating to 2nd Line Suppor t.Monitor customer environments using network monitoring … Support ro le.Good understanding of networking fundamentals including routing, switching, TCP/IP and connectivity troubleshooti ng.Experience using ITSM/ticketing systems in an SLA-driven environme nt.Strong customer service and communication skil ls.A networking certification such as Cisco CCNA, CompTIA Network+ or Juniper JNCIA, or currently working towards ...

experts focused on relationship health, retention, and revenue expansion for our most valuable individual and business users. Enterprise Support: Dedicated operational experts ensuring consistent SLA adherence, regulatory compliance, and seamless onboarding for our large-scale Enterprise partners. Integration Success (IS): The technical support engine of the department, focused on integration … customer’s daily operations. 2. Enterprise Support Operations Industry-leading Operational Excellence: Drive KPIs including First Contact Resolution (FCR), Quality, Speed of Reaction, and SLA adherence across globally distributed teams. Regulatory Governance: Ensure appropriate structures are in place for any regulatory requirements dictated by the partner's market, ensuring adherence ...

Senior Field Engineer - Server, Networking and Storage Data Centre experience Leeds and the surrounding areas Full-time Permanent Up to 38,000pa (depending on experience) + 5000 Car Allowance Our client, who are a channel ...

Senior Field Engineer - Server, Networking and Storage experience South East London and surrounding areas Full-time Permanent Up to 40,000pa (depending on experience) + 5000 Car Allowance Our client, who are a channel-only ...

comprehensive administrative support for lease contracts, pricing, and customer interactions within the Technology & Lifecycle Solutions division. Reporting to the line manager, the role ensures SLA compliance, manages KYX requirements, and works closely with internal teams including Customer Services, Finance, Credit, and Sales, as well as external partners such as brokers … update reporting records and pricing administration. Provide general administration and support to the sales team. Ensure consistent, high-quality service to meet all SLA commitments. Promote a positive perception of Technology & Lifecycle Solutions operations to internal and external stakeholders. Manage KYX requirements with partners and customers as required. Adhere ...

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. JLL empowers you to shape a ...

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. JLL empowers you to shape a ...

overseeing access authorizations, and ensuring network access integrity. Integration & Evaluation: Evaluating, testing, and integrating new hardware and software products into the existing program infrastructure. SLA-Driven Support: Providing high-quality second-line support to resolve incidents and service requests efficiently within a strict SLA framework. Team Leadership: Guiding and mentoring ...

related issues over the phone, via the IT hub system and during face-to-face bookings Update and manage incidents through the system within SLA, performing initial triage to resolve requests without escalation where possible Deliver technical support across platforms, diagnosing basic computer hardware and software faults using effective questioning … communication Identify and escalate service issues or improvement opportunities, ensuring communication with customers and escalation within agreed SLA Assist with software and hardware builds/rebuilds, installation, configuration, troubleshooting, project support and undertake other duties as required by management Desirable skills: Excellent interpersonal and communication skills both written and verbal ...

dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA s are met alongside excellent customer service. Shifts 40 hours per week, working 5 days per week, including weekends (1 in 3 weekends on average … Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible. Ensure customer SLA s are met by making the best use of our resources, and helping to plan out the work efficiently. Keeping customers informed of what ...

installation services across Scotland. This is a fully field-based role requiring flexibility to participate in a 24x7x365 support environment while ensuring contractual SLA targets are consistently achieved. The successful candidate will be responsible for delivering installations, fault resolution and maintenance activities across customer sites, whilst ensuring all relevant updates … effectively to the client's Service Support Desk. Field Telecoms Engineer Key Responsibilities Provide first-line assurance support on a 24x7x365 basis, ensuring agreed SLA targets are achieved. Install, commission and support telecoms networks and associated equipment across Scotland. Carry out planned and reactive maintenance activities on customer sites. Monitor ...

resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps mindset ...

infrastructure and cluster design, and network architecture and performance. Evaluate power, cooling, redundancy, resiliency, scalability, and operational readiness across complex infrastructure programs. Validate SLA feasibility and performance guarantees against real deployment and operating conditions. Determine whether infrastructure and engineering designs can realistically achieve contracted SLAs, utilization targets, revenue assumptions … clusters, and AI compute environments. Strong understanding of networking and interconnect architecture, cloud and hybrid infrastructure, and resiliency and redundancy models. Experience assessing SLA design, operational performance metrics, and deployment feasibility. Proven ability to evaluate technical feasibility alongside commercial and financial implications. Ability to challenge engineering assumptions and independently validate ...