451 to 475 of 491 SLA Jobs in the UK

support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will be an integral part of our customers daily operations where … running of IT and manufacturing systems for your site What success in this role looks like: Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback Identifying and implementing ...

driving force behind consistent delivery, keeping builds on track, the team supported, and standards high across every site. Duties & Responsibilities Global build delivery & SLA ownership Coordinate day-to-day Lifecycle build activity across Orpington, New Jersey, Amsterdam, and Singapore, keeping work on track against SLA. Support the streamlining of build … flagging capacity or skills gaps to line manager. Ensure Lifecycle dashboards and reports are kept live, accurate, and visible for all customers. Provide regular SLA and performance updates to your line manager Reverse logistics & warehouse operations Ensure the team completes reverse logistics triage requests within 10 working days of arrival ...

region. Hold the team accountable for ARR targets by region and segment, including distinct rules for Global/Regional VARs versus MSPs. Monitor SLA performance across the team, including first response within four business hours and resolution within 48 hours, and case hygiene above 95%. Drive partner CSAT scores … specific emphasis on MSPs and channel resellers. Experience working with channel ecosystems including VARs, MSPs, and the Microsoft Marketplace. Strong operational discipline and SLA management capability. Excellent presentation, communication, and relationship-building skills. Effective time management and organizational abilities, comfortable operating in a fast-paced environment. Proven ability to drive ...

Systems Administrator Full-time/Permanent Staffordshire £26,230 + eligibility for annual company performance bonus Systems, Data & Innovation. Helping Business Work Smarter. Are you an organised and analytical administrator with an interest in systems ...

project lead between our internal technical teams (HK/DevOps, TW/Engineering) and the UK-based AWS account management vendor/contractors. SLA & Performance Tracking Supervise and hold the vendor accountable for day-to-day AWS account management, technical deliverables, SLA adherence, and incident resolution. Bridge Time-Zone & Cultural ...

provide the Renewals team with timely, complete information to quote and process renewals on time. Partner with Service Delivery to keep customers sighted on SLA performance, escalations, and service improvement actions. 4. Adoption & Value Realisation Accelerate adoption and time-to-value following service transition, turning service usage into measurable outcomes. … Strong commercial awareness, confident in value conversations and clear on renewal readiness. Desirable Awareness of managed services delivery models, ITIL-aligned service management, and SLA and service-credit frameworks. CDW is committed to being an AI-fluent organization We're looking for people who bring curiosity, a learner's mindset ...

will be leading an international support team delivering Insurance Software solutions across London Market, General Insurance, and Health Insurance clients. The role involves managing SLA delivery, issue resolution, client enhancements, release planning, reporting, invoicing, staffing, utilisation, and billability, while ensuring high levels of customer satisfaction and service quality. Working with … application and SQL support, ensuring service levels and client expectations are consistently met. Overseeing invoicing, warranty reviews, utilisation, revenue forecasting, time reporting, and contractual SLA achievement. Acting as an escalation point for clients and internal teams, ensuring issues are managed in accordance with agreed processes and procedures. Coordinating release planning ...

Why Technology at loveholidays? At loveholidays - we trailblaze together . We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. ...

All Jobs > Senior Field & Demand Generation Manager, EMEA Senior Field & Demand Generation Manager, EMEA London, UK - Hybrid, GBR Marketing Description About CloudBees CloudBees helps organizations build, run, and govern software factories, giving enterprises the confidence ...

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure. SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management. Performance tuning and optimization-Analyse system performance data, coordinate findings on system ...

delivery objective of this role is to ensure all project requests, process events and project deliverables result in zero missed Service Level Agreement (SLA) conditions, This role delivers build services to clients by managing customer requirements through to a pre-determined effective resolution. The lead element of this role ...

writing skills. Experience of enterprise monitoring systems Strong experience in working with ticket systems such as Service Now and an understanding of priorities and SLA’s. Operational Provide project support for the Production Linux environments with Symantec Clustering Technology. Responsibilities include Linux backup/restores, daily checks, maintenance tasks … Ensure that the BAU service is prioritised and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes ...

site IT support in a high-profile environment. You will act as escalation point, drive service performance, and coach engineers to maintain SLA compliance and strong end-user experience. Lead a small team, manage workload, and collaborate with customer IT and resolver groups to ensure timely resolution and continuous improvement. ...

liaise with customers and other internal or external agencies and third parties. Ensure overall adherence to quality procedures and working processes. Ensure awareness of SLA agreements, and perform all ticket actions in time-scales to support SLA success. Provide input to customer and management reports. Identify and agree cover wherever ...

identify opportunities for standardisation and efficiency, and support the design of future-state operating models. Drive implementation planning across service transitions, governance, KPI/SLA design, stabilisation and continuous improvement. Translate complex analysis into clear recommendations and executive-ready outputs that support decision-making and change execution. Leadership Play … domains such as planning support, order management, logistics support, inventory, master data or performance reporting. Strong understanding of service governance, process standardisation, KPI/SLA design, transition delivery and continuous improvement. Experience coaching junior colleagues and supporting capability development in client and consulting teams. What You'll Love About Working ...

collaborative team culture. Process & Continuous Improvement Work with the Director of Operations to develop and improve support processes and procedures. Ensure operational practices support SLA compliance and service consistency. Identify inefficiencies and implement practical improvements to workflows and tooling. Maintain and improve configuration guides and operational documentation. Technical & Cross-Department … operational records remain accurate and up to date. Success in the Role (First 6–12 Months) The NOC Manager will be successful when: SLA performance is consistently achieved or improving. Ticket backlogs are controlled and visible. Engineers clearly understand priorities and expectations. Support processes are documented and followed. Escalations reduce ...

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the ...

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the ...

cost-effectiveness of our Azure-based data platform. This role is at the heart of our data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications with … platform roadmap. Skills Required: Operational Leadership: Proven track record in leading operations for large-scale data platforms, ensuring stability, performance, and stakeholder trust. Incident & SLA Management: Skilled in incident triage, root cause analysis, escalation handling, and defining/enforcing SLAs with cross-functional teams. Azure Data Stack: Hands-on experience ...

Overview The Security Engineer is a core member of the Security team, responsible for protecting the organisation's technology environment through proactive security monitoring, incident response, vulnerability management, and identity & access governance. They share responsibility ...

## Security AnalystApply: Hybrid: BELFAST ARNOTT HOUSE: Full time: Posted Today: R0342132Location: BELFAST ARNOTT HOUSE, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 ...

Location: BELFAST ARNOTT HOUSE, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and ...

sees every item of new work (Demand) and every Discovery and Walkthrough notification. It is a fast-paced and high-volume Service Level-driven (SLA) function acting as a critical link between internal Data Portfolio delivery teams, a central Demand team and the client. The role entails working to support … response submission and client commissioning Co-ordinate across multiple teams to ensure timely and accurate responses Monitor progress and proactively identify risks to SLA timelines Ensure all activity is tracked accurately within workflow tools Discovery (DDS) and Walkthrough Governance & Oversight Maintain timely compliance to client Demand Ensure adherence to agreed ...

Customer Service and integration architecture; setthe patterns, standards and integration blueprint across the estate. Techno-Functional Consultant — bridgefunctional and technical: case, queue and SLA design and configuration plus plugins, flows and light integration. Functional Consultant — configure CustomerService, shape case, queue and SLA design, own requirements-to-solution. Integration Engineer — Azure ...

manner. Responsibilities (continued) The SDM ensures that services are monitored against the agreed service level performance. Manages the introduction of local Service Level Agreements (SLA’s) including ongoing changes and delivery of services to the sites within the assigned region. Is responsible for managing customer satisfaction, reporting on a regular … manner. Responsibilities (continued) The SDM ensures that services are monitored against the agreed service level performance. Manages the introduction of local Service Level Agreements (SLA’s) including ongoing changes and delivery of services to the sites within the assigned region. Is responsible for managing customer satisfaction, reporting on a regular ...