Senior Manager, Customer Success Management
- Location
- City Of London, England, United Kingdom
processes, and approaches that enable the Customer Success organisation to scale effectively. What we’re looking for 5+ years of experience in Customer Success, SaaS, cybersecurity, or a related technology environment. Experience supporting SaaS solutions in a pre-sales, post-sales, or customer success capacity. 5+ years of experience leading … supporting customers through challenging situations. Experience with process improvement, planning, decision-making, analysis, service excellence, and developing scalable ways of working. Familiarity with SaaS and customer success technologies such as Salesforce, Gainsight, or similar platforms. A Bachelor’s degree, preferably in a technical or related discipline, or equivalent relevant experience. ...