Director, Service Delivery & Excellence, B2B
- Location
- Greater London, England, United Kingdom
front-line operational delivery across Viator Supply (onboarding, product creation/setup, compliance, verification, ongoing support) and Bókun (sign-up support, early customer success, SaaS technical support). BPO Strategy & Vendor Governance: Lead end-to-end BPO commercial relationships across partner sites in North Africa and Asia—managing RFPs, contract … core. Commercial Contribution & Budgeting: Manage operational headcount, vendor spend, and tooling budgets. Expand proactive quality initiatives and revenue-generating support activities (supplier upsells and SaaS tier upgrades). Collaborate effectively with Key Stakeholders: within the Supply/Bokun organizations and across the organization 3. Requirements & Minimum Qualifications 8+ years ...