26 to 47 of 47 Service Analyst Jobs in England

Line Service Desk Analyst Role Full-time, permanent role Location: 5 days in Canary Wharf Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal … walk-ins Receive, log, and manage incidents and requests within the IT Service Management platform Assist maintenance of our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk requests ...

Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal … walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority ...

Service Desk Engineer – 3-month contract – Liverpool My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience. As a Service Desk Engineer, you'll be the first point … timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time. Key experience required: Experience as a Service ...

client, a leading IT solutions provider, are looking to recruit a proactive and customer-focused Service Desk Analyst to join their technical support team and deliver cutting-edge collaboration technology to clients across corporate, public sector, and enterprise environments. This is an excellent opportunity for someone with … passion for AV technology, IT and first-class customer service. As a Service Desk Analyst, you will be the first point of contact for all Audio-Visual support queries. Youll diagnose issues, provide remote technical assistance, and ensure incidents are resolved efficiently or escalated appropriately. Youll work closely ...

Role Name : Service Desk -- Level 1 Analyst Type : Contract – Inside IR35 Location : Chester, UK Hybrid/Remote :Hybrid Language : Spanish (native) + Italian (Native) + English : Spanish + English : German + English We have 3 roles, you can apply if you have any one of them. Role Type … office and keep that pattern JD for the role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Work as part of the 11x7 Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. ...

Service Desk Analyst , you will be part of a high performing team providing an efficient, friendly and responsive service to internal and external customers. What youll do Receive and respond to requests for support by following documented procedures Provide information to enable resolution or promptly allocating unresolved … whole organisation including supporting staff, board committee members and external suppliers What youll need Experience of working with Office365 software Experience in Customer Service or similar role Ability to work well independently, under pressure and in line with our SLAs Experience in complex problem solving, and identifying when ...

Service Desk Analyst , you will be part of a high performing team providing an efficient, friendly and responsive service to internal and external customers. What youll do Receive and respond to requests for support by following documented procedures Provide information to enable resolution or promptly allocating unresolved ...

summary We are looking for a passionate and dedicated ICT Service Desk Analyst to provide a friendly, customer focused ICT Service Desk facility and technical support service. This important role is responsible for ensuring all issues raised are logged, prioritised and, wherever possible, resolved first time. … Provide clear advice and remote assistance to help users resolve issues themselves and reduce repeat problems. Accurately log, prioritise, and assign service desk incidents, following ICT policies and procedures. Explain technical information in plain language, and manage user account changes correctly. About us As a growing company, Innovate ...

Immediate start available for the right candidate. Service Desk Analyst/Engineer - solid 1st line experience with exceptional customer service and communication skills along with strong problem-solving and prioritisation abilities. Based on-site in Maidenhead 5 days per week (0900-1730) £29000 starting salary Technically ...

Role: Digital Service Desk Analyst Location: Norwich or Chelmsford, UK Duration: 3-Month Contract (Inside IR35) Hours: 37.5 hours per week, Monday to Friday rota (08:00-16:00 or 10:00-18:00) Job Summary Provides first-line technical support and customer service to Trust staff … across all sites. Logs, manages, resolves, or escalates IT incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) services, remotely managing asset tracking (CMDB), and escalating Major Incidents. This is a fully on-site, phone-focused role requiring participation ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation pathways and handover standards Evolve the service management tooling - workflows, automations, reporting and engineering integrations Build a knowledge base that reduces repeat contacts and produce service reporting that turns trends ...

Launch Your IT Career as a 1st Line Support Analyst! Were looking for a proactive and customer-focused1st Line Support Analystto join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first … organisation, this is your chance to make a real impact. As a 1st Line Support Analyst, youll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. Youll work with a wide range of technologies and gain hands ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering ...

passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You’ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you’ll need … need the basics nailed: 12+ months’ experience in a busy IT Helpdesk/1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join ...

role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant … records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk ...

Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records … Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/ ...

nights off Key Responsibilities: Fulfilling end-to-end delivery of incidents Ensuring all incidents are captured, detailed and triaged accurately Working with the Service Levels (SLAs) assigned to each categorisation of incident, ensuring resolution within SLA Identifying and routing incidents to the appropriate 2nd line support teams and external … suppliers to ensure a timely resolution Delivery of onsite support service 24/7 Defining, implementing and continually reviewing the IT Incident processes to ensure that these are fit for purpose and meeting the needs of the businesses we support Liaising with suppliers/support teams, where IT Incidents ...

efficiency and reduce manual effort, and supporting the implementation of new systems and services. Youll also collaborate with colleagues across departments to maintain high service standards and continuously enhance service delivery. Main duties of the job For more detail about the main duties of this role, please … solving, and the ability to communicate clearly with both technical and non-technical stakeholders, along with a practical approach to using automation to improve service delivery. Please see the Job description for more information. Working Pattern: 37.5hrs per weeks Monday to Friday between 8am and 5:30pm, there ...

World Class Defence Organisation is currently looking to recruit a Manufacturing Logistics Services Analyst subcontractor on an initial 12 month contract. The role will be 4 days per week onsite. Your office base can be either Stevenage or Bolton (depending on your preference). Contract Duration: 12 months initially … Umbrella). Overtime Rate: Hours worked over the standard 37 hours per week, will be paid at time and a quarter Manufacturing Logistics Services Analyst Job Description: Join us at the forefront of Digital Transformation, where your expertise and support will define the foundation for UK Manufacturing Logistics Services. ...

Lead PMO/Senior PMO Analyst 6 Month Contract Initially. London - 3 days a week onsite. Rate DOE - Umbrella. A leading Financial Services business is searching for a Lead PMO/Senior PMO Analyst to join on a new initiative across the data function for Client Onboarding ...

offering a Data Analyst Internship for students passionate about data, analytics, and business intelligence. Key Responsibilities ✔️ Assist in data collection and cleaning ✔️ Build dashboards using Power BI/Tableau ✔️ Analyze datasets for trends and insights ✔️ Work with SQL queries and databases ✔️ Support predictive modeling tasks ✔️ Visualize findings in reports ...