26 to 50 of 93 Service Delivery Jobs in the City of London

world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth … implemented, and operating effectively across all regions, legal entities, and technology platforms. Working closely with the Group CISO, Technology, Risk, Compliance, cyber and IT service areas and Audit functions, this role provides assurance that Apex’s technology control environment meets regulatory expectations, supports operational resilience, and enables secure business ...

Belfast, Edinburgh, Manchester We help organisations solve complex challenges by designing and delivering better services, experiences and outcomes. We're looking for a Consultant - Service Transformation to join our growing team and help clients rethink how they serve customers, colleagues and citizens. This is an exciting opportunity to work … alongside Service Designers, Product Managers, User Researchers, Engineers and Strategists to create customer-centric services that deliver measurable business value. What you'll be doing As a Consultant, you'll support the delivery of service transformation engagements from discovery through to implementation. Your responsibilities will include: Conducting ...

ongoing processes. Ultimately, its about partnering with a solutions provider whos prepared to support you at every level. CIS Innovative Solutions is the managed service division of CIS Security. As Security Systems Manager, you will be responsible for managing the end-to-end lifecycle of electronic security systems across … your portfolio, including planned preventative maintenance, installation projects, system upgrades and continuous improvement, with a strong emphasis on customer experience, operational delivery, commercial performance and enterprise-level security solutions. This role is hybrid, with visits to client sites across England and meetings at CIS Head Office or London offices ...

owns the translation of business needs into practical, secure, scalable and supportable solution designs, ensuring each recommendation balances customer and colleague experience, cost, risk, delivery complexity, data quality, cyber security and long-term operational impact. The role will also guide vendor and product selection, challenge assumptions, and help Fortnum … integration technologies. Able to work with business stakeholders and communicate complex ideas and solution options in a simple and resonant way Experienced with different delivery lifecycles and service delivery methods Able to rapidly analyse and understand functions and operation of existing solutions and capabilities of new technologies ...

appoint a Digital Employee Experience Operations Manager. This is a strategic leadership role focused on enhancing the digital workplace experience across EMEA, driving service excellence, continuous improvement and operational performance across end-user technology services. This is an exciting opportunity for a senior technology operations leader who is passionate … about service excellence, employee experience and digital workplace transformation. You'll be responsible for delivering a seamless technology experience to approximately 5,000 users across EMEA while leading a high-performing team and driving the next stage of operational maturity. Key Responsibilities Lead and develop a team ...

Relationship Development Build long-term, high‐trust relationships with key stakeholders Identify upsell and cross-sell opportunities within existing accounts Position Kocho’s broader service portfolio strategically Maintain executive‐level engagement beyond initial deal closure Nurture and develop opportunities within the sales pipeline Work closely with marketing, pre‐sales … with farmer discipline. Experience & Capability Proven success selling complex IT services and digital transformation projects Strong understanding of business transformation, operating model design, IT service delivery and IT service management Track record of winning new logos and expanding existing accounts Comfortable selling to both technical and business ...

Director will lead a dedicated technology leadership team (Head of Systems & Architecture, Head of Projects, Head of Data), manage relationships with third-party IT service providers and major software vendors, and oversee the deployment of various digital solutions. The role demands a leader who is not only technically exceptional … ensure continuous improvement projects are delivered on time, within budget, and meet the high-quality standards expected by Zodiac Maritime. Vendor and IT Service Management Establish and maintain productive relationships with strategic vendors. Oversee contract negotiations, manage ongoing performance, and ensure the delivery of services aligns with Zodiac ...

technology, enterprise SaaS, digital transformation or automation projects in complex, matrixed organisations Experience managing projects involving Oracle HCM, Oracle Recruiting, recruitment technology, HR service delivery platforms or similar enterprise HR systems Familiarity with change management, communications, training, business readiness and adoption approaches for technology-enabled transformation Experience managing … projects using Waterfall, Agile and hybrid delivery methodologies, with confidence adapting delivery approach to project maturity and organisational context Experience using project management and collaboration tools such as Microsoft Project, Azure DevOps, Planner, Jira, Kanban boards, Teams, SharePoint or equivalent platforms Strong vendor management experience, including working with ...

runbooks and integrations with ServiceNow, SCOM, Active Directory, Azure AD/Entra ID and related enterprise platforms. Operating within a highly governed, ITIL-aligned service model, the post-holder ensures automation services are available, secure, compliant and delivered in line with agreed SLAs, change controls and operational standards. … maintain operational documentation, runbook guidance, knowledge articles and support procedures Investigate incidents and problems relating to automation services, supporting root cause analysis and service improvement activity Ensure all changes are delivered in accordance with agreed standards, security controls, customer processes and defined change windows Support service restoration ...

Vendor Services team manages strategic vendor relationships that support critical Engineering business operations. They ensure vendors consistently meet contractual obligations, service level agreements (SLAs), and key performance indicators (KPIs). The team leverages data analytics to monitor vendor performance, identify trends, and assess operational risks. These insights support informed … decision-making and drive continuous improvement across TI We’ll trust you to: Lead regular performance reviews, governance forums, and escalations to resolve service issues while maintaining effective stakeholder and supplier relationships. Develop and improve vendor management processes, scorecards, and reporting frameworks to improve transparency, accountability, and operational resilience. ...

routines, and stakeholder engagement processes. Manage the third-party vendor business ownership governance model and framework to ensure business owners monitor vendor performance against service delivery expectations, with oversight demonstrated through appropriate records, reporting, and escalation procedures. Support the governance framework for risk, controls, and procedures across Enterprise … provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com ...

Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory. The Supervisor to provide best in class engineering service achieving 100% uptime along with meeting the PPM delivering in-line with the contractual obligations. Responsible for direction and effective corrective maintenance and planning of Critical … Environment and Risk Management and contribute towards delivering industry standards with the primary objectives driving service delivery, quality and performance that will underpin Cushman and Wakefield vision for engineering excellence status. This is a key role requiring excellent teamwork, relationship management and technical skills. Job Description Key Responsibilities ...

supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. About this opportunity This is a senior engineering and delivery leadership role focused on the Unisys mainframe environments supporting some of Lloyds Banking Group’s most important banking services. You’ll join the Enterprise … associated runtime services. Own the technical integrity, availability, resilience, recoverability and security of the Unisys platforms within your scope. Maintain effective oversight of production service performance, operational risks, vulnerabilities, capacity, software currency, hardware lifecycle and technical debt. Lead complex infrastructure change, including hardware refreshes, software upgrades, resilience improvements, security ...

Lead infrastructure and collaboration technology workstreams across complex defence projects. Provide expert-level troubleshooting, fault diagnosis and resolution for telephony and infrastructure services. Ensure service delivery meets demanding SLAs and operational requirements. Work within strict governance, security and change management processes. Contribute to service improvement initiatives, increasing … workstreams using recognised methodologies such as PRINCE2 or PMI . Experience operating within highly regulated, secure environments with robust governance controls. Strong understanding of service management and working to challenging SLA targets Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse ...

aspects of account life cycle including, but not limited to, new business solutions/sales, organic growth/expansion (geography/scope), service levels, contract renewals, team development, governance, innovation, and best practices. Key Responsibilities Platform strategy and operating model Demonstrates a Client-Driven approach by marshalling the firm … resources across all core capabilities and corporate functions to ensure superior service to both internal and external clients Collaborate with Enterprise Client Sales and Solutions to build and win new client relationships. Support the development of new facility management business opportunities with an emphasis on operational feasibility and overall ...

your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member … management, underwriting cycles and reserving insights Support senior leadership forums with Global Markets-specific insights and performance narratives London Market & Regulatory Reporting Excellence Own delivery of Global Markets claims reporting aligned to Lloyd’s Claims Management Principles and market data requirements Ensure accurate, timely and controlled reporting across Lloyd ...

until the end of the financial year) Clearance: Active SC required The Principal Enterprise Architect will lead the architecture for the client, ensuring the service is secure, scalable, user-centred and aligned to client's regulatory, data and digital transformation needs. Senior enterprise architecture experience across digital, data … technology services. Strong understanding of digital government service delivery, user-centred design, accessibility and assurance. Experience designing or assuring complex, regulated, data-rich services. Practical knowledge of cloud architecture, preferably Microsoft Azure, integration, identity, security and operational resilience. Ability to create clear architecture roadmaps, models, standards and decision ...

days in office, 2 remote) Department: Information Technology Reporting to: Head of Legal Technology About the Firm Our client is a leading full-service UK law firm, recognised among the country's top law firms, the firm is investing heavily in its legal technology capability as part … Senior Legal Technologist to join the Legal Technology team. This role is central to the firm's ambition to embed innovation, streamline legal service delivery, and enhance client value through the smart use of technology. The Senior Legal Technologist will work closely with lawyers and clients to design ...

senior technical lead to our talented technical teams, and a trusted advisor to our clients. You will own the technical design and delivery for our cloud managed services, transforming critical IT infrastructures and solving complex challenges. This role spans detailed technical solution definition and high-quality service delivery ...

defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight … cloud environment and understanding the impacts of implementing and operating on the cloud versus on pre mise.• Understanding of an Workday Finance delivery lifecycle using Workday’s methodology or equivalent delivery me thod.• Experience in planning and estimating Workday Finance progra mmes.• An appreciation of the influence ...

HCLTech in London is seeking a seasoned Service Delivery Manager to lead CSFC operations for multiple clients. You will oversee day-to-day delivery, ensure SLAs are met, and manage a large, cross-functional team in a security services environment. The role demands extensive experience in information ...

overcome challenges, innovate, and drive new business models. At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus ...

local company. Manage and strengthen relationships with government authorities and institutional stakeholders. Drive business growth, contract extensions, and new opportunities. Oversee the successful delivery of a large-scale national program. Lead a workforce of 150+ employees composed of multidisciplinary teams and foster a high-performance culture. Ensure financial, contractual … operational objectives are achieved. Profile Senior leadership experience in general management, finance, customer service, or country leadership roles. Strong experience working with government entities, public sector organizations, or regulated environments. Commercially minded with exposure to P&L management and business development. Excellent stakeholder management and leadership skills. Fluent English ...

Client] is seeking a Service Desk Manager to lead a busy two-location operation in a major international professional services organisation. This hybrid role combines people leadership with service-delivery governance, focused on maintaining strong performance across a growing support function. You will coach analysts, manage rotas … oversee ticket queues and escalations, monitor SLAs and KPIs, and drive process improvements while maintaining high service standards in a changing environment. #J-18808-Ljbffr ...

deliver. A strong focus is placed on encouraging meaningful lawyer adoption of GenAI, supporting complex use cases and helping Corporate teams develop future ready delivery models. About You You have experience in Corporate transactional work and an appreciation for the role that technology can play in enhancing the client … propose innovative or technology enabled solutions. Represent the IDT team in client conversations and proposals. Opportunity Identification and Qualification Identify opportunities to improve service delivery through process change, technology adoption, automation and new delivery models. Assess commercial impact and prepare cases for investment. Translate needs into defined ...