51 to 75 of 94 Service Delivery Jobs in the City of London

deliver. A strong focus is placed on encouraging meaningful lawyer adoption of GenAI, supporting complex use cases and helping Corporate teams develop future ready delivery models. About You You have experience in Corporate transactional work and an appreciation for the role that technology can play in enhancing the client … propose innovative or technology enabled solutions. Represent the IDT team in client conversations and proposals. Opportunity Identification and Qualification Identify opportunities to improve service delivery through process change, technology adoption, automation and new delivery models. Assess commercial impact and prepare cases for investment. Translate needs into defined ...

support, operational oversight, and market data and regulatory compliance responsibilities. The successful candidate will work closely with clients and internal teams to ensure smooth service delivery, business and client compliance with regulations, and client compliance with market data policies. Responsibilities Client Support Work with a wide range …/products. Maintain strong relationships with clients through regular communication and feedback loops. Operations Support Monitor and manage daily operational workflows to ensure smooth service delivery. Assist in resolving operational issues, escalating where necessary. Collaborate with internal teams (e.g., product, dev, compliance) to improve processes and client experience. Market ...

prepared for internal and external meetings. Serve as the first point of contact for day-to-day IT issues, liaising with external IT service providers where required. Maintain an accurate asset register covering IT equipment, office technology and other business assets, ensuring effective lifecycle management and cost optimisation. Procurement … Suppliers & Budget Management Manage relationships with all office suppliers and service providers, including cleaning contractors, maintenance providers, utilities, stationery suppliers, couriers and catering vendors. Source, negotiate and manage supplier contracts, ensuring service quality, value for money and effective management of warranties and guarantees. Obtain and evaluate multiple quotations ...

working sessions Produce high-quality recommendations, presentations and project deliverables Support change management and senior stakeholder engagement Improve business processes, organisational structures and service delivery Contribute to ERP and Finance-system transformation programmes Build trusted relationships with senior client stakeholders Identify additional opportunities within existing client accounts Support ...

Usual or new development solution Work well under pressure. Be self-confident and decisive. Display leadership characteristics. Be passionate about the quality of service delivery and improvement. Build excellent relationships with customers and gain their trust Have good communication skills both oral and written Work well with ...

Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, forms and catalog items. Improve business processes through workflow automation, self-service and enhanced user experience. Implement ServiceNow AI capabilities, including Now Assist and AI Agents. Design and support enterprise integrations and custom scoped applications. Ensure … Support ServiceNow releases, upgrades, testing, deployments, incidents and operational handover. Work with CMDB and platform data to maintain data quality and governance within Agile delivery practices. Key Experience Typically 5+ years' hands-on ServiceNow experience across design, development, configuration, testing, deployment and operational handover. Strong ServiceNow platform knowledge, architecture ...

house Strong technology risk, cyber security and governance experience A practical, hands-on problem-solving mindset This is not an infrastructure-only or service-management role. We are looking for someone who has genuinely operated across the full breadth of technology and can provide leadership across both strategy … delivery. The role You will take overall ownership of technology strategy, service delivery, applications, infrastructure, data, cyber security, supplier management and technology risk. You will also play a central role in shaping the future operating model, improving vendor performance, strengthening internal ownership and building a technology capability that ...

hiring, performance management, development, and schedule coordination.Manages the day-to-day operations of the support unit.First point of escalation for operations staff regarding service issues.Identify servicing issues and works with the Operations Manager to document the issue and follow up through resolution.Operations SupportDevelops key relationships with underwriters … partners to execute the end-to-end Operations processes.Tracks and translates quality, timeliness, productivity, and service delivery requirements into individual, team, and unit metrics.Review and manage production and quality control reports and take appropriate action for improved results.Ensures compliance with workflows and procedures.Review workflows/processes in order ...

technology role within a leading UK law firm. The position combines traditional knowledge leadership with responsibility for a major document automation and technology-enabled service delivery project. Client Details Our client is a well-established UK law firm with a strong reputation for advising major corporates, investors, developers … strategy of the Real Estate group, helping lawyers stay at the forefront of legal, market and technological developments while driving innovation, training and client service improvements. Innovation & Legal Technology Support development of a technology-enabled portfolio management solution. Lead document automation initiatives across key real estate workflows. Identify opportunities ...

risks where needed. You'll also translate complex end-to-end processes into clear documentation, guidance and knowledge articles, and contribute to testing and service improvement. You will need proven experience working with the following: Oracle Procurement (PPM) and associated procurement processes Supporting operational workflows, query resolution and ticket … beneficial. You'll need to hold or be eligible to obtain SC clearance. Interested? Please apply below. Oracle Procurement Support, Oracle PPM, Procurement Operations, Service Delivery, Business Operations, Process Mapping, Ticket Management, London, Hybrid, Contract, Inside IR35 ...

better, be more and ultimately, be more fulfilled. To learn more about how we can supercharge progress for you, visit www.hcltech.com Job Title Service Delivery Manager Location: London, Uk ( Hybrid mode at client location ) Role Summary: Minimum overall experience of 15 years - Minimum of 10 years’ experience … CISA, CISM, Required (atleast two) OEM certifications. Manage the day-to-day working of the CSFC Operations for the different customers. Organizational Functions: 1. Delivery of the operations of CSFC are as per the agreed SLAs and expectations from the customer. 2. Identify the in-efficiencies in the operations ...

infrastructure, engineering, and construction projects. Operating from 26 strategic locations in 4 continents, we provide responsive, high quality, multi-disciplinary services to support the delivery of complex and challenging projects, globally. We continuously strive to improve how we deliver services to our clients and feel incredibly proud … world. The Opportunity We are seeking an experienced Project Controls Lead to join our growing Data Centre division, playing a pivotal role in both delivery excellence and client partnership. This is a senior, client-facing position for an individual who combines strong technical project controls expertise with the ability ...

contract . You'll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational ...

engage both legal and business stakeholders (including impromptu whiteboard-style and formal presentations/demos). Demonstrate a deep understanding of legal workflows, legal service delivery models, and emerging legal technology trends - able to translate this into tailored, workflow-specific value narratives. Demonstrate curiosity, intellectual enthusiasm, and conviction ...

strategies to ensure seamless business continuity. Key Responsibilities: Own end-to-end supply chain management, from placing orders and assessing supplier capacities to resolving delivery challenges and communicating risks. Act as a critical escalation point for materials and service delivery risks, partnering effectively with both internal stakeholders … improve supplier performance. Proactively identify supply chain risks, implement effective mitigation strategies, and communicate potential disruptions to maintain business continuity. Drive overall supply chain delivery performance by owning key metrics, addressing capacity constraints, and influencing stakeholders to resolve bottlenecks. Ensure all purchase orders are placed accurately and on time ...

technical requirements, and convert those requirements into qualified sales opportunities. Drive upsell and cross-sell initiatives with existing customers, enhance their experience across service and business collaboration, accelerate cloud resource consumption. Maintain regular contact with both existing and prospective customers to stay informed of their business strategies, budget cycles … Drive rapid customer decision-making and sustained adoption of Cloud products and technical solutions through effective resource integration and strategic engagement ensuring continuous value delivery to the customer. Employ a full range of sales strategies including persuasive communication, commercial negotiation, and tailored pricing proposals to convert opportunities into closed ...

with senior-level leaders, customers, and internal stakeholders. Strong empathy for customers and their business challenges. Proven track record in the management of global service delivery operations. Experience with Salesforce.com, JIRA, and other engagement tools is a strong plus. Excellent communication skills with customers and key executives. Ability ...

with confidence engaging senior legal professionals. A genuine interest in legal technology, AI and workflow transformation, with curiosity about how technology can improve legal service delivery. Excellent relationship-building skills and the ability to influence, collaborate and drive change across multiple stakeholders. Success in this Role Successful Legal Engineers ...

Assist in gathering customer requirements to prepare project plans and timescales of delivery. Work through customer specifications and develop solutions in line with project delivery requirements. Take ownership for technical delivery. Produce High Level and Low Level Network Design documentation. Carry out Network Project implementation tasks. Work closely with … departments to ensure project and service delivery meet customer expectations. Work closely with the Network Engineering Manager to assist in the continual development of the team. Job benefits Pension Scheme Life Assurance Health & Dental Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 Days Holiday & Holiday ...

their senior leadership team within the Digital practice. These pivotal roles are designed for strategic leaders who excel at the intersection of complex programme delivery, digital product management, and multi-stakeholder coalition building. Operating across major public sector initiatives, successful candidates will lead large-scale transformation portfolios, scale digital … through lenses of technology. On-site: Remote First (1 day a month in London) Whether your expertise lies in scaling digital platform delivery models or navigating complex political, technical, and commercial ecosystems, these roles offer a platform to lead high-profile initiatives that improve outcomes for communities. About ...

accountable for developing and implementing cyber claims strategy, best practice and capability across those offices, ensuring a consistent and effective approach to service delivery, incident response and client support. What you’ll do Lead the development and implementation of international cyber claims strategy across jurisdictions outside … handling, both initial response and coverage, across global offices. Build and oversee local cyber claims capability in key international markets to ensure consistency of service provision and standards, including supporting recruitment and development. Provide technical guidance and act as a referral point to support and enhance local expertise, including ...

month contract. The role focuses on measuring and delivering customer success, and aligning data with strategy across customer experience, digital experience, service delivery, and supportability. The candidate will build data foundations, develop dashboards, perform deep-dive analytics, and leverage Gen AI to automate insights and improve processes. #J ...

Ryder Reid in London invites application for Assistant Director, Technology Services (EMEA & Asia). This senior leadership role shapes regional and global technology service delivery, working with senior stakeholders to drive operational excellence and innovative IT solutions in a fast-paced, international environment. You will lead regional support ...

supporting cross-functional decision making. Hybrid working in a global environment with a focus on improving customer journeys and operational excellence across CX, DX, Service Delivery, and Supportability. #J-18808-Ljbffr ...

stakeholder and supplier relationships. Leveraging data analytics, you will monitor performance, identify trends, and assess risks to drive continuous improvement across vendor portfolios and service delivery. #J-18808-Ljbffr ...