126 to 150 of 162 Service Delivery Jobs in the North West

lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers ...

enhancement Collaborating with teams to develop and implement action plans Preparing comprehensive reports for management and stakeholders Supporting our commitment to excellence in service delivery We're on the hunt for someone who is: Analytical: You can dive deep into data and extract meaningful insights. Detail-Oriented ...

Role Summary This role supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester. It involves developing subject matter expertise in ITSM processes, analysing the impact of change, identifying opportunities for improvement, and ensuring processes align with business needs and industry … stakeholders across IT, business services and legal teams, the role focuses on refining and implementing processes, maintaining strong ServiceNow knowledge, and driving continual service improvement to enhance overall service delivery.Key responsibilities and deliverablesDevelop and maintain a thorough understanding of the business processes.Develop a deep understanding of the processes ...

Meet the TeamJoin Cisco Customer Experience (CX) UKI as an executive delivery leader partnering with our most prestigious enterprise customers. Our organisation is entrusted with architecting, delivering, and managing business-critical digital transformations that underpin national and global infrastructure. We combine industry-leading governance frameworks, deep technological mastery … year engagement and setting the benchmark for enterprise services delivery.Your ImpactAs a Programme Director, you will hold ultimate executive accountability for the overarching strategy, delivery governance, and operational excellence of a ~$100M+ CX Services portfolio (encompassing Professional Services and Support Services) for one of Cisco UKI’s largest strategic ...

summary An exciting opportunity has arisen for a motivated, enthusiastic Digital Support Engineer with a passion for excellent customer service to join our Digital Support team at Alder Hey. The ideal candidate will be courteous, professional and flexible to changes in working practices. A can-do, friendly, customer-centric … incident worklogs, be communicative and work collaboratively with colleagues within Digital, and ensure users are provided with frequent updates on the status of their service request. The post-holder may be required to work outside core operating hours on occasion to meet tight deadlines and attend community sites ...

. Key Responsibilities Deliver professional 2nd and 3rd line support for Dynamics 365 F&O customers. Take end-to-end ownership of incidents and service requests assigned to you. Investigate complex application issues, identify root causes and implement appropriate resolutions. Ensure tickets are managed and resolved within agreed SLAs … sales opportunities. Build strong relationships with customers and become a trusted point of contact for their Dynamics environment. Help improve internal support processes and service delivery. Experience & Skills - We’re looking for someone with: Strong experience supporting Microsoft Dynamics 365 Finance & Operations in a live environment. Experience across ...

Description We're looking for a Technical Client Delivery Manager to take ownership of a portfolio of enterprise customers, leading projects from implementation through to ongoing service delivery. You'll work at the intersection of delivery, customer success and commercial growth, partnering with senior stakeholders to ensure … successful outcomes. What you'll be doing: Managing end-to-end delivery for multiple customer engagements Acting as the primary point of contact for key client accounts Leading cross-functional teams to deliver high-quality software implementations Driving governance, risk management, reporting and delivery excellence Building long-term ...

About the Company Employee Experience Technology (EET) Mobile team is hiring a process analyst/implementation analyst to work within our Service Assurance team. Supporting the Service manager to document existing business processes, improvement opportunities and work with regional stakeholders to deploy enhancements to procedural documentation, controls … management and be able to demonstrate effective communication skills as they will be expected to work with various teams with EET Mobile (Product Managers, Service Managers, Engineering and Business control/Risk Managers) and partner with our Procurement, Vendor Management Finance Organisations to support the enhancement of global processes ...

supporting your wellbeing, professional development, and work-life balance. 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme … customer-focused professional who enjoys building strong client relationships while supporting and motivating others. You'll be confident managing multiple priorities, providing excellent service, and helping colleagues deliver their best work. You'll ideally have: Experience in account management, customer service, or a client-facing role. Previous experience ...

building a community of designers and researchers to support the public sector's growing demand for a design-led approach to digital transformation service delivery. A Senior Content Designer is an experienced practitioner who works on a complex or large-scale service, with minimal support. They work autonomously … influencing and mentoring others to design user-centred content to a high standard. They work on a multidisciplinary delivery team to design content that's informed by their experience, best practice and evidence, and meets the client's objectives as well as user needs.They are visible contributors ...

critical to maintaining operational continuity and meeting grid operator requirements. Your responsibilities: Act as a single point of contact for operational alerts and service contacts received via phone, chat, portal, email and dedicated communication channels. Log all customer contacts, incidents and service requests accurately in the designated tool … channels fail or complex/critical tickets are received. Follow documented operating procedures, work instructions and control room protocols to ensure consistent and compliant service delivery. Support incident coordination by providing accurate updates, timelines and operational evidence during investigations or service reviews. Contribute to operational reviews, audit readiness ...

lifecycle. You'll develop and improve asset management processes, policies, and controls, using data and insight to support decision-making, drive compliance, and enhance service delivery. Working with a broad range of stakeholders across Digital, operational teams, and suppliers, you will help ensure DWP's technology estate remains well … some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at 26 days rising to 31 days over time. ...

Work with financial models and data to support growth plans. Deliver practical recommendations that help clients improve performance. Collaborate with finance, technology and client service teams to enhance service delivery. Contribute to the development of processes and best practice within a growing advisory function. About ...

their IT and managed services. The Role As Technical Account Manager, youll act as the strategic point of contact for a portfolio of managed service customers, working closely with technical, infrastructure, service desk and cyber security teams to ensure excellent service delivery. Youll take a proactive, consultative … develop practical IT roadmaps aligned to their wider business objectives. The role will include: Managing and developing relationships across a portfolio of managed service clients Acting as a trusted technology adviser to key customer stakeholders Leading regular customer meetings Developing customer technology roadmaps and identifying opportunities for modernisation Advising ...

team, you will design, build and run platform services that underpin critical digital products, helping development teams improve observability, monitoring, CI/CD and service resilience. As a Senior Backend Engineer (Site Reliability), you will: * Design, build and operate reliable, secure and scalable cloud platform services supporting critical digital …/CD capabilities. * Build software solutions using Python and modern engineering practices. * Write clean, maintainable code and infrastructure-as-code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting ...

team, you will design, build and run platform services that underpin critical digital products, helping development teams improve observability, monitoring, CI/CD and service resilience. As a Senior Backend Engineer (Site Reliability), you will: * Design, build and operate reliable, secure and scalable cloud platform services supporting critical digital …/CD capabilities. * Build software solutions using Python and modern engineering practices. * Write clean, maintainable code and infrastructure-as-code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting ...

Duration: 6 months Location: Fully remote/WFH Start date: ASAP Role We are seeking an experienced SailPoint Technical Consultant to lead the technical delivery of a SailPoint implementation (IGA) within a complex enterprise security environment. This is a hands-on delivery role requiring deep expertise in SailPoint … access requests, provisioning, roles, entitlements, access certifications, and Segregation of Duties (SoD) controls Troubleshoot and resolve identity, provisioning, connector, configuration, and data issues throughout delivery Support testing, production readiness, go-live, and post-deployment stabilisation Produce technical documentation, operational runbooks, and knowledge transfer to ensure a successful handover Required ...

Duration: 6 months Location: Fully remote/WFH Start date: ASAP Role We are seeking an experienced SailPoint Technical Consultant to lead the technical delivery of a SailPoint implementation (IGA) within a complex enterprise security environment. This is a hands-on delivery role requiring deep expertise in SailPoint … access requests, provisioning, roles, entitlements, access certifications, and Segregation of Duties (SoD) controls Troubleshoot and resolve identity, provisioning, connector, configuration, and data issues throughout delivery Support testing, production readiness, go-live, and post-deployment stabilisation Produce technical documentation, operational runbooks, and knowledge transfer to ensure a successful handover Required ...

combining deep Insurance industry knowledge with both business advisory experience and technical expertise.Our proposition differs from our competitors as we are not purely delivery-focused. We pride ourselves on providing a more consultative and strategic approach to quality engineering which results in our Insurance clients experiencing a premium service … will shape test strategy across traditional and agile programmes. You will also build senior client relationships and strengthen leadership capability. Responsibilities include:Lead delivery programmes by defining modern Quality Engineering strategies, test architectures, and assurance frameworks. Work closely with multi-capability teams and senior business and IT stakeholders ...

someone with a legal background and a genuine interest in generative AI who is keen to develop specialist expertise while contributing to the future delivery of legal services.Why Join Us This is a unique opportunity to become part of a growing area of strategic importance within the firm. … with a wide range of stakeholders, influence how AI is adopted across teams, and help create practical solutions that improve efficiency, knowledge sharing and service delivery.You will have the opportunity to:Develop expertise in the evolving field of AI within legal servicesCollaborate with colleagues across legal and business services ...

sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company's complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits and payroll services now serves customers … smart, fun, and talented team? Position OverviewSenior operational leadership role with full accountability for the quality, compliance, and performance of Fourth's UK payroll service delivery. This is a strategic position — the Director sets the direction for how the function operates, continuously raising the bar on service quality ...

schedules, deployments, and change activities in line with ITIL and change management processes. Identify, assess, and mitigate risks that could impact testing, release timelines, service availability, or system quality. Lead and coordinate cross-functional testing teams and stakeholders to ensure effective delivery of testing and release objectives. Monitor … ensuring compliance with organisational standards and audit requirements. Liaise with software suppliers and third-party partners to manage defects, support issue resolution, and improve service delivery. Ensure all releases meet agreed quality standards, service levels, and business requirements before deployment into production. Support the strategic development of test ...

enterprise applications at Altus Group. Responsibilities Oversee critical platforms such as Salesforce, Workday and other enterprise applications supporting commercial operations, finance, HR and service delivery. Partner with senior stakeholders in Sales, Marketing, Finance, HR and Technology to align applications with business priorities and measurable outcomes. Drive roadmap planning, prioritisation … multidisciplinary team of analysts, developers and specialists, shaping operating model and future structure. Introduce scalable processes, governance standards and operational discipline to optimise delivery and risk management. Identify and champion opportunities for technology modernisation and AI adoption across the ecosystem. Collaborate with enterprise architecture, infrastructure, security and delivery ...

advisory services. Key Responsibilities Provide functional and technical consulting expertise across Oracle Financials and Procurement modules. Deliver support and enhancement services within managed service environments. Investigate, troubleshoot and resolve application issues. Work closely with clients to understand business requirements and recommend effective solutions. Support project delivery activities including … system improvements, upgrades and implementations. Produce and maintain high-quality documentation and knowledge-sharing materials. Collaborate with internal teams and stakeholders to ensure successful service delivery. Required Experience & Skills Functional Expertise Strong knowledge of Oracle Financials and Procurement modules, including iProcurement. Excellent understanding of end-to-end finance ...

BSOP) and Long-Term Conditions Prevention Pilot (LTCP). As a Self-Employed Health & Wellbeing Coach, you will be responsible for the engagement and delivery of sessions in both group and/or one-to-one settings with participants. Sessions are delivered face-to-face across Cheshire & Merseyside, therefore … travel are essential. Applicants must also have access to their own vehicle and hold a full UK driving licence. Expected availability for programme delivery is between 12 and 20 hours per week. In return, you will receive £50 per 90 Minute session. Just some of your ...