26 to 50 of 88 Service Delivery Jobs in the South West

resolve issues across operating systems, applications, hardware, and networks. Document all support tickets with high accuracy, contributing to knowledge base articles and self-service guides. Prioritise, escalate, and collaborate on complex issues with higher-tier IT teams to maintain SLA targets. Monitor system alerts and perform routine operational checks … ensure peak service availability. Maintain strict adherence to organizational security policies, ITIL guidelines, and secure service delivery protocols. Identify process improvements and participate in ongoing technical training and development. Deliver outstanding customer service on a 24/7/365 rotational shift pattern (including nights, weekends ...

Services function on a 9-month fixed-term contract . This is an exciting opportunity to lead a specialist deployment team, ensuring the successful delivery, management, and lifecycle support of IT equipment across a large and diverse organisation. As IT Deployment Team Lead, you will play a key role … management, hardware deployment, quality assurance, and disposal processes. You will also provide day-to-day leadership, coaching, and support to the deployment team, ensuring service standards and operational objectives are achieved. Key Responsibilities Lead and support the IT Deployment Team, ensuring delivery against agreed service levels ...

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager … commercial management experience. As a Contract Manager you will manage a portfolio of ICT suppliers and contracts, ensuring value for money, quality services and delivery against KPIs, SLAs and contractual commitments. The Contract Manager will build strategic supplier partnerships, resolve issues, manage risk and support business and transformation objectives ...

good personality. Head of IT Permanent Monday – Friday 8am – 16:30 pm Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function …/Qualifications Extensive senior IT leadership experience, with a proven track record of leading IT functions and developing high-performing teams. Strong vendor and service management expertise, including managing MSPs, third-party technology suppliers, contracts, budgets, and commercial negotiations. Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online ...

operation of AI/ML products and services in production, maximising the value and adoption of data‐driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards and ongoing enhancements to user experience …/ML Ops platform strategy and roadmap, implementing modern engineering practices and leading‐edge techniques to enable rapid, scalable and cost‐effective delivery of machine learning services. Build and lead senior stakeholder relationships across directorates, working with Directors and business leaders to manage service performance, prioritise demand, shape ...

technologies that keep essential water and wastewater services running safely, securely and efficiently for millions of customers. We're looking for an experienced OT Delivery Manager to lead a team of Operational Technology Engineers responsible for delivering and supporting critical infrastructure across our operational estate. From SCADA and telemetry … assets that underpin our services and support Critical National Infrastructure. This is a fantastic opportunity for a technical leader who enjoys combining people management, service delivery, project execution and operational excellence. What you'll be doing: As OT Delivery Manager, you'll lead the delivery ...

future platform development and helping organisations maximise the value of their digital investments. Leading a team of Microsoft 365 specialists, the postholder will oversee service delivery, governance, licensing, supplier relationships and major transformation programmes. They will be responsible for modernising ways of working through the adoption of cloud … Essential Expert knowledge and experience M365 NHS.net Connect/Coreview awareness and willingness to learn Significant experience managing an effective team Providing a customer service function Writing business cases and reports Proven experience of working with Service Level Agreements Evidence of communicating technical issues to non-technical service ...

deploying IT solutions. Work closely with 2nd and 3rd Line Engineers to resolve more complex incidents. Identify recurring issues and contribute to continual service improvement. Deliver outstanding customer service while keeping clients informed throughout the support process. Escalate incidents appropriately to ensure SLA compliance. You'll work closely … with technical specialists, service delivery teams and customers to provide a responsive, professional support experience while helping maintain high service standards. What we're looking for Essential Minimum of 2 years' experience working within an MSP environment. Strong knowledge of Microsoft 365, Azure and Intune. Experience using ...

opportunities. Manage workplace consumables, stationery, and office supplies. Coordinate workspace moves, seating changes, and local workplace reconfigurations. Maintain awareness of workplace risks, issues, and service impacts, ensuring appropriate action is taken. Workplace Experience & Hospitality Create a welcoming, professional, and inclusive environment for our people and visitors. … related enquiries. Coordinate visitor and guest experiences. Support new starter workplace inductions and onboarding activities. Coordinate hospitality and catering requirements. Support the planning and delivery of workplace events, engagement activities, and initiatives that enhance workplace experience, wellbeing, and site culture. Promote awareness and effective use of workplace spaces, services ...

would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security. The ideal candidate will have hands on experience proving 2nd – 3rd line support in a Microsoft … environment, and capable of leading service management and project delivery. Experience required for the Senior IT Support Analyst Previous experience in a senior IT support position, managing 2nd to 3rd line tickets independently. Hands on experience with Microsoft 365 administration, Intune, and Windows 11. Exposure to Azure cloud ...

within budget. Develop strong partnerships with internal departments, external suppliers and technology providers. Manage departmental budgets and ensure technology spending delivers measurable value. Review service performance and identify opportunities to improve efficiency and user experience. Ensure compliance with relevant legislation, governance standards and data protection requirements. About … technology functions within a complex business environment. You'll be equally comfortable discussing long-term strategy with senior stakeholders as you are supporting the delivery of operational improvements. You'll ideally have: Previous experience leading an IT department or technology function. A proven track record of delivering business-wide ...

Role On behalf of our client, we are seeking an Operations Service Manager . This is the operational heart of the Operate service and reports to the Managing Director. You will own day-to-day service delivery across multiple customer accounts, ensure engineering output quality … avoid over-stretch. Own the daily operational rhythm, including ticket management, SLA adherence and quality-checking of engineer outputs. Run weekly Customer and Delivery Reviews with the Technical Account Manager and Solution Architect to assess account health and align priorities. Identify and act on patterns across customer accounts, turning ...

Moustache.js (product template logic) and Typst (product output layouts) Supporting the onboarding journey of these products by collaborating with stakeholder including Product Managers and Service Delivery Managers Reconfiguring these products once they have been onboarded Manage Changes, Incidents and Problems using ServiceNow Skills & Experience Service Availability & Capacity … Management Change Management Continual Service Improvement Incident Management Ownership & Initiative Problem Management Technical Specialism & Understanding Testing User Focus Candidate Requirements Active SC Clearance #J-18808-Ljbffr ...

recruiting an experienced Director of Information Technology to lead the technology strategy and IT service delivery for a growing Multi Academy Trust comprising ten primary and secondary schools across North Bristol and South Gloucestershire. This senior leadership opportunity offers a salary of £66k, two days working from home … leaders, Trustees and key stakeholders Manage IT budgets, suppliers, contracts and external technology partners Lead major technology projects and digital transformation programmes Establish clear service standards, performance measures and risk controls Ensure technology supports high quality teaching, learning, safeguarding and inclusion Promote continuous improvement and a strong customer service ...

driven, and designed around the needs of staff and leaders. Key responsibilities include: Leading a complex portfolio of transformation programmes from design through to delivery Developing and delivering a Digital & AI transformation roadmap aligned to organisational priorities Driving adoption of digital self-service, workflow automation, and AI-supported … data, and ideally AI-enabled solutions Effective stakeholder engagement skills, with the ability to influence at senior levels and navigate complexity Proven programme governance, delivery, and benefits realisation expertise High resilience and the ability to lead through ambiguity and change A strong ethical mindset, particularly in relation to data ...

Role: 111 Contact Centre Team Manager £34,188 per annum We are seeking an experienced and proactive Operational Team Manager to oversee real-time service delivery within our busy Integrated Urgent Care (IUC) contact centre. Leading a multidisciplinary team of Health Advisors and Clinical Advisors, you will … achieved in a fast-paced, patient-focused environment. As a key operational leader, you will monitor demand, manage workforce deployment, and respond to changing service requirements throughout the day to maintain service continuity and performance. Working closely with Team Managers, Continuous Quality Improvement (CQI) teams, and national operational ...

advice on performance information. vii. To provide information requested by directors/senior managers on a regular and ad hoc basis in relation to Service delivery and target performance, ensuring the accuracy of such data by applying robust and consistent validation processes. viii. To report any identified errors … undertake some weekend work. 1. Communications and Working Relationships i. Senior Information Analyst, Divisional Information Team Manager, Divisional Information Managers, Data Team Manager, Service Level Agreement Team Manager, Clinical Coding Manager, Clinical Systems Manager, IHCS Manager and their teams. ii. Clinical Directors, consultants, and other medical grades iii. Trust ...

role: Support the administration, optimisation, and continuous improvement of payroll and workforce management systems to ensure data accuracy, system efficiency, and excellent service delivery across the business. Work closely with Payroll, HR, Finance, and operational stakeholders to maximise the effectiveness of key systems including Zellis Payroll, UKG Workforce … data extraction techniques. Experience supporting business change and continuous improvement initiatives. Benefits: Competitive salary Pension scheme Employee discount Cycle to Work scheme Long service awards Career development opportunities within a growing national business If you're looking to combine your payroll systems knowledge with data analysis and process improvement ...

efficiency, and support the organisation's commitment to operational excellence. The successful candidate will have the chance to influence impactful projects that underpin critical service delivery, working within a forward-looking company at the forefront of technological advancement. Responsibilities: Lead the planning, execution, and delivery of repairs ...

efficiency, and support the organisation's commitment to operational excellence. The successful candidate will have the chance to influence impactful projects that underpin critical service delivery, working within a forward-looking company at the forefront of technological advancement. Responsibilities: Lead the planning, execution, and delivery of repairs ...

Role On behalf of our client, we are seeking an Operations Service Manager . This is the operational heart of the Operate service and reports to the Managing Director. You will own day-to-day service delivery across multiple customer accounts, ensure engineering output quality ...

advice on performance information. vii. To provide information requested by directors/senior managers on a regular and ad hoc basis in relation to Service delivery and target performance, ensuring the accuracy of such data by applying robust and consistent validation processes. viii. To report any identified errors … initiative and work independently to achieve objectives and deadlines. Attention to detail Excellent communication skills Desirable Good understanding of patient pathways Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission ...

with leadershipresponsibilities, ensuring installations, maintenance, fault resolution andinfrastructure upgrades are delivered safely, consistently and to ourengineering standards. Working closely with the other Engineering Lead, ServiceDelivery, Projects, Network Engineering and Commercial teams, the Regional TeamLead will provide technical guidance, mentor engineers, maintain qualitystandards, and help drive continuous improvement across the regionalengineering … professionalism. Drive consistency, quality and continuousimprovement. Take ownership of regional engineering standardsand customer experience. TOGETHER Support and develop fellow engineers. Collaborate across Engineering, ServiceDelivery, Projects and Technical teams. Share knowledge and promote best practice acrossthe business. Key Responsibilities Regional Engineering Leadership: Act as the senior engineering lead within theassigned region. ...

Docucare DCA printers. Supply paper according to a schedule and as requested. Troubleshoot and promptly resolve technical issues. Collaborate with team members to enhance service delivery and client satisfaction. Maintain detailed documentation of service requests and resolutions. Who You Are: Tech-Savvy: You have a strong understanding ...

Job Description: Salary £50k - £60k Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within ...