26 to 50 of 53 Service Delivery Jobs in the South West

legal operations industry and wider legal industry in their career to date. Design & deliver legal solutions Lead the end-to-end design and delivery of scalable legal technology solutions, translating legal and business requirements into structured, efficient business systems Re-engineer legal processes Transform how legal services are delivered … concepts and translating them into practical use cases Identify high-impact opportunities Proactively spot opportunities to improve efficiency, reduce risk, and enhance legal service delivery through innovation Bridge legal and technology teams Act as a translator between legal partners and technical teams, shaping requirements into actionable solutions Enable ...

/3rd line infrastructure support across servers, networking, cloud, and end-user environments Manage and resolve incidents through the ITSM platform, ensuring excellent service delivery Maintain and support Windows Server environments, virtual infrastructure, and Microsoft 365 technologies Configure, troubleshoot, and support networking technologies including firewalls, VPNs, VLANs ...

management of technical publications for the installation and maintenance of interior equipment. Key Responsibilities: Create and maintain Technical Publications, including Component Maintenance Manuals (CMMs), Service Information Letters (SILs), Crew Training Manuals, Maintenance Training Manuals, Installation Instructions, and Service Bulletins (SBs). Understand and comply with industry standards … company's quality standards. Liaise with Engineering, Manufacturing, Quality, Configuration, and Customer Support as necessary. Key Performance Measures: Set performance KPIs to ensure quality service delivery in a timely manner. Achieve On Time Delivery (OTD) for engineering deliverables. Key Challenges: Deliver high-quality technical publications meeting industry ...

driven, and designed around the needs of staff and leaders. Key responsibilities include: Leading a complex portfolio of transformation programmes from design through to delivery Developing and delivering a Digital & AI transformation roadmap aligned to organisational priorities Driving adoption of digital self-service, workflow automation, and AI-supported … data, and ideally AI-enabled solutions Effective stakeholder engagement skills, with the ability to influence at senior levels and navigate complexity Proven programme governance, delivery, and benefits realisation expertise High resilience and the ability to lead through ambiguity and change A strong ethical mindset, particularly in relation to data ...

seeking a motivated and enthusiastic Primary IT Support Apprentice (Level 3 Information Communication Technician) to join our Central IT Team, supporting the delivery and development of high-quality IT services across our Trust, with a particular focus on our Primary Schools and Central Team. Role Working alongside our experienced … responding to helpdesk requests, and supporting users across a range of devices and systems commonly used in Primary settings. You will also contribute to service improvements and develop your skills in line with best practice and national standards. Main Duties and Responsibilities: Provide first-line IT support to staff ...

currently looking for a Delivery Manager to work onsite in Gloucestershire for a Defence company on a contract running until end of March 2027. Role will require working onsite 5 days a week and suitable candidates must hold current UKIC DV Clearance Location: 5 days per week onsite Duration …/03/2027 Day Rate: 580 - 600 per day Clearance: Candidates must hold a current UKIC DV IR35: Inside Areas of Responsibility: The Delivery Manager will be responsible for deliverables for an infrastructure platforms team of 20 + made up of the company, Authority and Military personnel. Scope ...

networking, security and client-facing project work. You'll work alongside experienced engineers, supporting a diverse client base while helping to shape processes, improve service delivery and contribute to technical projects across multiple environments. The Role As part of a small technical team, you'll be involved … based services and client systems Acting as a senior escalation point for technical incidents Supporting firewall, connectivity and endpoint management activities Assisting with project delivery, upgrades and system improvements Producing and maintaining technical documentation Building strong relationships with clients and providing a high level of service About ...

opportunities to introduce automation, streamline processes and remove inefficiencies. This includes driving the use of technologies such as RPA and M365 tooling to enhance service delivery, optimise workflows and reduce manual effort across the organisation. You will lead and develop a multidisciplinary team, bringing together specialists across automation … effectively embedded and aligned with business needs. In addition, you will take ownership of a portfolio of improvement initiatives, developing robust business cases, overseeing delivery from design through to implementation, and ensuring clear governance and reporting is in place. You will engage with senior stakeholders, providing visibility on progress ...

report on key metrics, including retention, churn, customer satisfaction, and revenue contribution.* Work to reduce attrition across all customer segments through proactive engagement and service delivery excellence.**Collaboration & Communication*** Report to Sales Manager to align campaigns, messaging, and promotions with customer growth strategies.* Collaborate cross-functionally with Professional … Services (PS) to ensure customer bookings, campaigns, and communications run smoothly.* Share insights and customer feedback to help shape product and service improvements.**Reporting & Insights*** Provide regular reports to the Sales Manager on performance, trends, risks, and opportunities within the customer base.* Maintain accurate customer records, pipeline updates ...

across a wide range of platforms while working towards a recognised apprenticeship qualification. About the Role As an IT Consultant Apprentice, youll support the delivery of IT services to clients, helping resolve technical issues and ensuring systems run efficiently. Youll work closely with experienced consultants and account managers, gaining … client environments, and small project work. This is a varied role that combines technical support, customer interaction, and continuous learning. Key Responsibilities IT Support & Service Desk Monitor and manage incoming support requests via a ticketing system Assist with diagnosing and resolving IT issues Provide solutions or basic workarounds ...

identify gaps, inefficiencies, and opportunities Partner with Centres of Excellence to design and implement improved frameworks Simplify workflows, reduce delays, and enhance overall service delivery Leverage technology, automation, and AI tools to improve efficiency and decision-making Turning data into insight Collaborate with the HR Reporting team ...

final escalation point for complex decisions, ensuring our platforms are secure, resilient, and engineered to high standards. You will work closely with engineering teams, service delivery, and customers, providing authoritative guidance, challenging assumptions where necessary, and ensuring that technology decisions support long-term organisational goals. Key Responsibilities Technical ...

clients and improvement programs for existing clients. Adhere rigorously to team standards, applying project assurance criteria, and audit requirements to ensure outstanding service delivery. Act as the lead Transition Consultant on all new implementations, driving projects to successful completion. Collaborate closely with project managers to ensure seamless project progression ...

support the wider business with day-to-day administrative and operational tasks, helping to ensure the smooth running of internal processes and excellent customer service delivery. The role will also involve travelling to customer sites, so applicants must be able to drive. Role Key responsibilities include: Accurate data entry … line with company procedures Handling incoming calls and emails, providing professional customer support and routing enquiries appropriately Assisting with administrative tasks linked to service delivery, customer accounts, and day-to-day business operations Supporting colleagues with scheduling, communication, and general office coordination tasks Travelling to customer sites ...

that's looking for a Cloud Support Engineer to play a key role across client support, cloud infrastructure, networking and day-to-day service delivery. You'll be working closely with experienced engineers and the Managing Director, supporting a variety of client environments across Microsoft cloud technologies, infrastructure … firewall issues Supporting infrastructure, security and endpoint technologies Acting as an escalation point for more complex technical issues Helping improve processes, documentation and service delivery Building strong relationships with clients and understanding their requirements Assisting with the coordination of engineering activities and internal projects What they're looking ...

organisation based in Central Bristol. This is a hybrid role with 2 days per week onsite, offering flexibility. This role sits within an Agile delivery team focused on driving business efficiency, automation, and digital transformation, with a strong emphasis on the Microsoft Power Platform and Dynamics 365 ecosystem . … Provide support to business users and IT teams on Dynamics 365, Power Platform, and related development tools Manage and prioritise requests effectively, ensuring excellent service delivery to internal stakeholders Ideal background: Proven experience with Microsoft Dynamics 365 and Power Platform (Power Apps, Power Automate, Power BI) Experience ...

router, and security updates Administer Microsoft 365, SharePoint, Conditional Access, and MDM solutions Coordinate with senior engineers and third-party suppliers to ensure effective service delivery Skills & Experience Experience supporting Microsoft-based environments Strong understanding of cloud infrastructure and security technologies Hands-on experience with firewall technologies Microsoft ...

date with industry trends, technologies and market movements to provide expert advice Collaborate with the team to drive business growth and enhance service delivery What You’ll Need Proven experience as a Recruitment Consultant, ideally in cyber security or a related tech field Strong understanding of cyber security ...

that support operations and customer needs. This role involves risk management, operational oversight, and executive engagement, making it critical for continuous improvement in technology service delivery. Join a company committed to flexible working and employee well-being. #J-18808-Ljbffr ...

connectivity and collaboration is the key to enabling secure data driven success. About the role: We are seeking a proactive and customer-focused IT Service Desk Apprentice to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible … resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate ...

recommendations to improve security posture. Ensure adherence to operational processes, SLAs, KPIs and security policies. Drive continuous improvement across SOC processes, tooling and service delivery. Essential Skills & Experience Current Developed Vetting (DV) Clearance . Strong experience administering and tuning SIEM and SOAR platforms. Hands-on experience with technologies such … Perl or similar. Understanding of network forensics, threat intelligence and cyber threat detection methodologies. Knowledge of ISO 27001:2022 , MITRE ATT&CK , and IT Service Management principles. If you'd like to discuss this Senior SOC Analyst in more detail, please send your updated CV to (url removed ...

This Service Desk Administrator is a fantastic opportunity to join a highly respected technical services business where your coordination skills will have a direct impact on customer satisfaction and service delivery. If you enjoy being at the centre of operations, solving problems and keeping everything running smoothly, this … closely with major clients in a varied and fast-moving environment Opportunity to develop specialist technical knowledge within a growing sector Your responsibilities as Service Desk Administrator Manage and coordinate requests through the management platform Liaise with onsite engineers and technical support teams to ensure prompt issue resolution Schedule ...

mental health first aiders Your Role: You will be acting as the first point of contact for customers, logging and managing calls, incidents, and service requests accurately within company systems. You will be applying contract knowledge and performance standards to ensure all jobs are recorded correctly and meet … with escalation processes and company requirements. You will be liaising with engineers and other teams to allocate work, improve job descriptions, and support efficient service delivery. You will be providing administrative support and conducting customer call backs while maintaining excellent customer service standards. What We re Looking ...

local government organisations for more than 20 years.The company places strong emphasis on working closely with its clients. From the initial stages through to delivery, Stopford collaborates with authorities to understand their specific needs and create scalable, cost-effective solutions. These systems are designed to improve and modernise service ...

Business Support Leader To provide a comprehensive, professional, proactive, customer focused business support service to the organisation, enabling services to meet their statutory and legal obligations. Principle accountabilities Provide comprehensive business support service as required, duties may include; mailbox management, finance processing, inputting, storing and archiving of data … with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable. To work flexibly across the service, working on a range of activity to provide proactive support to service users. To manage a demanding and reactive workload in a responsive ...