Service Desk Support Engineer
- Hiring Organisation
- Bulb Resourcing
- Location
- Swindon, Wiltshire, South West, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
resolve issues across operating systems, applications, hardware, and networks. Document all support tickets with high accuracy, contributing to knowledge base articles and self-service guides. Prioritise, escalate, and collaborate on complex issues with higher-tier IT teams to maintain SLA targets. Monitor system alerts and perform routine operational checks … ensure peak service availability. Maintain strict adherence to organizational security policies, ITIL guidelines, and secure service delivery protocols. Identify process improvements and participate in ongoing technical training and development. Deliver outstanding customer service on a 24/7/365 rotational shift pattern (including nights, weekends ...