1 to 25 of 60 Service Delivery Jobs in the West Midlands

Service delivery you can stand behind At Intercity, service delivery is about trust, accountability and doing right by customers, every day. Were looking for a Service Delivery Manager who can own customer relationships end to end, bring structure where its needed and calmly drive … matters. This role is based in our Birmingham office , we offer hybrid working with 3 days on site per week. Key Responsibilities as a Service Delivery Manager: Youll be the main point of contact for your customers and the person accountable for how service lands ...

Service Delivery Manager Location: Burton/London Role Purpose Our client is seeking an experienced HR Service Delivery Manager to support the day-to-day delivery of HR operations in line with the organisations people strategy. This is a pivotal role with responsibility for operational … people-focused service delivery, ensuring that HR priorities are translated into effective, practical outcomes across the business. The successful candidate will work closely with senior stakeholders to drive consistency, improve processes, and support a high-performing people function. Accountabilities and Deliverables Recruitment Maintain a robust approval to hire ...

Service delivery you can stand behind At Intercity, service delivery is about trust, accountability and doing right by customers, every day. Were looking for a Service Delivery Manager who can own customer relationships end to end, bring structure where its needed and calmly drive ...

need applicants to be immediately available for work. If you have any further queries regarding these posts, please email Alex Robinson - Associate Director Transformation Delivery alex.robinson@mpft.nhs.uk Main duties of the job Support Care Groups & corporate directorates in delivering strategic objectives through a portfolio of projects & transformation initiatives. Build … effective working relationships with stakeholders to understand priorities, plan resources & support delivery of agreed projects and programmes. Lead & manage complex projects from initiation to completion, ensuring delivery of objectives, benefits, quality standards & milestones. Provide expert advice & guidance on project management methodologies, processes and governance. Deliver project management training ...

Managed Service Delivery Lead - Microsoft Digital Transformation Partner Remote + Birmingham 1-2 days per month Competitive Salary (Sponsorship is not provided for this opportunity) We are seeking an experienced Managed Service Delivery Lead to join a leading Microsoft Digital Transformation Partner, responsible for overseeing … successful delivery of Managed Services across a diverse portfolio of clients. This is a strategic leadership role focused on ensuring service excellence, maintaining SLA performance, managing major incidents and escalations, and driving continuous improvement across the service function. You will act as a key client stakeholder, leading ...

Service Operations Engineer Location: Stoke-on-Trent, United Kingdom Employment Type: Permanent, Full-Time Department: Operations - Service Operations Salary: Up to £35,000 per annum Working Hours: 36 hours per week (rotating early and late shifts) About the Company Our client is a leading provider of secure, fully … organisation is committed to delivering high-quality technology services while investing in the personal and professional development of its employees. Role Overview The Service Operations Engineer is responsible for providing technical support, troubleshooting, and incident resolution across hardware, software, networking, and cloud environments. The role serves as an escalation ...

locations. Supporting both operational and office-based environments, you will lead a small IT team while remaining actively involved in technical support, infrastructure management, service delivery, and business continuity activities. Working closely with wider technology teams, you will help ensure reliable, secure, and efficient IT operations across … business. Key Responsibilities Lead, mentor, and develop a team of IT support professionals while remaining hands-on technically. Manage IT service delivery across multiple sites, ensuring high levels of user support and operational performance. Act as the primary IT contact for local stakeholders and business leadership teams. Support ...

notifications to teams regarding system updates, systems development, configuration changes, security management, and liaison with other business areas and external suppliers to manage service delivery and retirement of systems no longer needed, so that the cost and quality benefits are realised. The development and support team works within … service delivery framework, the development and consistent adoption of best practice policies and procedures based on an ITIL v4, release management, maintaining system configuration and documentation, managing faults and failures to resolution as well as resolving data quality issues within any systems or application. Main duties ...

satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM … Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions ...

maintaining the stability and reliability of critical services within the DVSA. You will be responsible for managing and coordinating the response to incidents, ensuring service disruptions are resolved as quickly and effectively as possible, while minimising impact on users and business operations. Working within a fast-paced operational environment … calm under pressure. You will contribute to continuous improvement by identifying trends, supporting root cause analysis, and helping to implement preventative measures to enhance service resilience. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions ...

documentation and maintain the Application Support Portfolio to ensure the Enterprise Architecture is fully documented in line with TOGAF best practice. Support Application Customer Service management and Application Supplier Service Delivery to ensure business requirements are met in a timely manner, in line with ICT Service … Management best practice. Apply Application Life-cycle management, proper HOTS and decommissioning Apply agile methodology process in resolving calls and projects. Apply ITIL ICT service delivery methodology and work closely with IT and Digital Services to ensure incidents, problems and changes are managed efficiently. Collaborate and partner with ...

documentation and maintain the Application Support Portfolio to ensure the Enterprise Architecture is fully documented in line with TOGAF best practice. · Support Application Customer Service management and Application Supplier Service Delivery to ensure business requirements are met in a timely manner, in line with ICT Service … Management best practice. · Apply Application Life-cycle management, proper HOTS and decommissioning · Apply agile methodology process in resolving calls and projects. · Apply ITIL ICT service delivery methodology and work closely with IT and Digital Services to ensure incidents, problems and changes are managed efficiently. · Collaborate and partner with ...

Digital Services - Fixed Term An exceptional opportunity has arisen for an experienced and strategically minded Head of ICT & Digital to lead the delivery of an enterprise-wide digital, data and technology transformation programme within a large, complex organisation. This is a fixed-term appointment to April 2028, with … clearly defined outcome: to design, mobilise and deliver a step-change in digital capability, operating model, and ICT service performance. Key Responsibilities Provide strategic leadership for all ICT, digital and data services Lead the development and execution of a defined transformation programme, delivering against agreed outcomes, timelines and benefits ...

project through to successful BAU handover. Apply appropriate project management methodologies (Agile, Waterfall or hybrid), monitoring progress and adjusting plans as required to keep delivery on track and within budget. Identify, assess and mitigate project risks and issues, escalating to senior management where appropriate. Act as the primary point … enterprise architecture frameworks. Knowledge of infrastructure and application security. OTHER INFORMATION: CONTACT WITH OTHERS: Primarily: Other IT Technology teams Project Management Design Development Customer Service Service Delivery Sales functions Production Operations COMPLIANCE RESPONSIBILITIES Completion of all mandatory ISO management system and BS 10008 awareness training is required ...

role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. … Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Construction industry … extensions etc Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions ...

strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts … pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends ...

Architect is a role within Digital Customer Experience’s (DCX) Business Technologypractice in the UK. You will be responsible for programme management and technical delivery, with a focus ondriving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives withinthe business. Hybrid working: The places that you work … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Your Role Drive sales activities and business development around ServiceNow solutions, identifying opportunities fornew business, and building relationships with key clients. Lead ...

Field Service and Support Technician Bromsgrove £29,000 - £33,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you a hands-on IT professional looking for a varied field-based role where you can combine technical problem-solving with customer-facing support across multiple … environments? This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day-to-day technical queries. You will work across customer sites and from the service desk, diagnosing faults, advising users and delivering ...

support continued business growth. Benefits: Company pension contribution of 5% 25 days holiday + bank hols with additional day hol for every 2 years service (up to max. 5 extra days) Access to Smart Health App Free eye test every 2 years Enhance Maternity and Paternity pay Death … service cover 2x salary rising to 4x after 5 years service Income protection cover after 1 year service Access to free and confidential independent financial advisor Will Writing Benefit Mon-Fri working week, 14:30 finish on a Friday Remit: This position could suit a skilled Mould ...

PlatformNow team to support a mission-critical ServiceNow platform used across the organisation. In this role, you will help maintain platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues and improve service outcomes. You will connect closely with engineering, operations, and business teams … enhance automation, strengthen platform performance, and support reliable service delivery in a regulated environment. This is a role where you can contribute meaningfully, share ideas, and help shape how production support evolves, while being part of a supportive and inclusive team. Together, you will help build a dependable ...

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

Operations Manager to support and develop their IT function. This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You'll play a key role in ensuring the performance, security, and reliability of IT systems while … Microsoft-focused environment Manage Change and Incident Management processes to minimise disruption Own the patching process across servers, endpoints, cloud, and network environments Oversee Service Desk operations and ensure strong end-user support Work closely with third-party vendors and technology partners Drive continuous improvement across IT processes ...

recruiter directly. About the job you're considering You will be part of a growing, client-centric practice shaping the future of public service delivery, in a role offering a clear path to leadership. To support the growth of this modern, high-impact practice you will be highly … customer focused, bringing extensive BA experience in IT delivery, as well as bringing a consulting approach to problem-solving, with the ability to influence, challenge, and co-create with clients. You will build stakeholder relationships at all levels, deliver strategic IT solutions, provide expert guidance in complex, client-facing ...

implement, and support infrastructure solutions aligned to business objectives and global IT roadmaps Provide technical leadership and guidance to wider IT teams, stakeholders, and service users Lead and contribute to infrastructure projects , ensuring delivery to agreed timelines and standards Maintain high levels of system availability, minimising disruption … management via Halo Operate within Change Control and CAB frameworks , ensuring governance and risk mitigation Manage and collaborate with third-party vendors to ensure service delivery against SLAs Drive continuous improvement and remain up to date with emerging technologies, particularly across cloud, networking, and security What We Offer ...