1 to 25 of 48 Service Delivery Jobs in the West Midlands

Customer Service Specialist Solihull – Office Based Up to £38,000 Company Description We are a managed services provider delivering cybersecurity, communications and connectivity solutions that help businesses grow with confidence. Our customers are at the heart of everything we do. We pride ourselves on providing exceptional service, building … shares our passion for delivering an outstanding customer experience. About the Role This is an excellent opportunity for someone with a strong B2B customer service, customer success or account support background who enjoys building relationships, solving problems and making a real difference for customers. You'll begin by supporting ...

Title: MSP Implementation & Service Delivery Manager Based: Hybrid, (with travel to Busy Bees Support Centre and nursery locations as required) Contract: Full time, Permanent Salary: Competitive DOE About Busy Bees Busy Bees Nurseries is the UK’s largest and leading early years education provider and the third largest … award-winning culture and excellence in early years care and education. As part of an exciting business transformation, we're introducing a new Managed Service Provider (MSP) model across our UK estate. We're looking for an experienced Implementation & Service Delivery Manager to lead the successful rollout ...

Agile Scrum Master/Delivery Lead (Minerva) Orange 1 Rate: £450- £500 Clearance Required: BPSS Duration: 6 months Location: Telford - 2 days onsite per week Job Description: Responsible for the end-to-end delivery of projects and product enhancements, ensuring milestones, dependencies, risks, and deliverables are effectively managed … throughout the delivery lifecycle. The role involves maintaining delivery plans, managing RAID logs, providing regular status reporting, and driving successful outcomes across multiple stakeholder groups. The successful candidate will facilitate Agile delivery practices, including daily stand-ups, sprint planning, sprint reviews, demonstrations, and retrospectives, ensuring teams remain ...

Full-time | Permanent Salary: £45,000 – £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support solutions across the UK. They are looking for an experienced Technical Services Manager … lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help shape the future of their technical services. The Role You'll provide leadership across ...

Company description IT Service Desk Team Leader Salary: £41,772 - £44,300 per annum plus excellent benefits Location: Walsall, West Midlands Contract: Full Time, Permanent, 37 hours per week Closing Date: 16th August 2026 Interview Date: 25th August 2026 (Teams) and from 2nd September 2026 (In-Person … were transforming the way we deliver digital services to support our colleagues and customers. Were looking for an experienced and people-focused IT Service Desk professional who can lead our frontline IT support team and help shape an exceptional service experience across the organisation. As our IT Service ...

title Customer Helpdesk Co-ordinator Function Fire Customer Service Location Hixon Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets … make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role overview Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call outs from customer portals ...

Technical Services Manager (MSP) – Worcester - £45k - £60k + excellent benefits Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK. Due to continued growth and expansion, we are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop our people, drive service excellence, and ensure the successful delivery of support and project services across the business. This is a senior leadership role responsible for managing technical teams, overseeing service delivery, supporting pre-sales ...

Role: Service Delivery Coordinator Contract: 6 months Salary: £45,000 to £60,000 (DOE) Location: Birmingham (Hybrid: 3 days in the office, 2 days remote) We are currently partnering with a major network infrastructure client to find an experienced Supply Chain Enablement Specialist to join their team. … asset management providers (such as Tracktrans) to identify, design, and implement sustainable performance improvements. Acting as a key escalation point to resolve critical customer delivery issues. Delivering critical weekly and monthly reporting on "Right First Time" metrics to the senior leadership team. Supporting the Outbound and Reverse Supply Chain ...

that genuinely improve citizen outcomes. Lead solution design for strategic public sector bids, embedding AI, cloud, and data capabilities to drive measurable improvements in service delivery Engage and influence at CXO and Director level, shaping opportunities and driving user-centric problem-solving from concept through to bid submission … Collaborate with leading technology partners (AWS, Microsoft, Google, ServiceNow) and delivery teams to ensure architectural integrity, ethical AI practices, and commercial viability Preferred Requirements Proven experience leading digital, data, or AI solution architectures for major public sector or complex transformation programmes Strong understanding of government digital, data ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Construction industry … extensions etc Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions ...

Head of PMO & Portfolio Delivery Salary: 80,000 - 90,000 per annum Location: Solihull, West Midlands (Hybrid Working) Lead the Delivery of Business & Technology Transformation Our client is undertaking a major business and technology transformation and is seeking an experienced Head of PMO & Portfolio Delivery to establish … timescales. Reporting into the senior technology leadership team, you will lead a team of Project Managers and Business Analysts, embedding a culture of delivery excellence, accountability and continuous improvement. You'll ensure projects are not only well governed but also effectively executed, driving tangible business outcomes and enabling ...

Full-time | Permanent Salary: £45,000 £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support solutions across the UK. They are looking for an experienced Technical Services Manager … lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help shape the future of their technical services. The Role You'll provide leadership across ...

plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This … customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design ...

Engagement Lead - Service Delivery Location: London/Hybrid My client is looking for a highly experienced Engagement Lead to join a growing consultancy and play a pivotal role in delivering transformational outcomes for some of the UK's most recognised organisations. As Engagement Lead, you will … consultative engagements and client-focused outcomes. Expertise in one or more of the following areas: IT & Digital Operating Model Development Process Design Organisation Design Service Integration SIAM Service Management Experience leading digital change and IT transformation programmes. Strong senior stakeholder management skills, including business case development and approvals. ...

cloud platforms, while also leading key projects such as system upgrades, migrations, and infrastructure improvements. Alongside this, you will manage vendors, budgets, and service delivery, ensuring a high-performing and customer-focused IT function. The ideal candidate will possess broad technical expertise across enterprise infrastructure technologies, including Microsoft … Line Engineers Oversee networks, servers, cloud platforms, and security protocols Deliver infrastructure projects including upgrades and migrations Manage IT budget, vendors, and service level agreements The Person: Proven experience in an Infrastructure Manager or similar leadership role Strong networking and systems knowledge (Cisco, Fortinet, Microsoft stack, cloud platforms) Experience ...

Role - Technical Support Engineer (Inside IR35) Location - Stafford Reporting to the UK Service Leader, the Lead Technical Application Engineer is a key member of the Grid Automation Services operations team, providing technical leadership that supports service growth, customer confidence, and high-quality project execution. The role provides engineering … procedures, quality expectations, and response deadlines. Support the commercial and sales teams by defining technically robust solutions aligned with customer specifications, scope expectations, and service delivery capability. Provide technical support to Operations and Service teams during project execution, factory acceptance testing, site acceptance testing, and commissioning activities. ...

Rubicon Consulting is currently recruiting for Technical Support Engineer on a 6 Month Contract, based in Staffordshire. Role Summary Reporting to the UK Service Leader, the Lead Technical Application Engineer is a key member of the Grid Automation Services operations team, providing technical leadership that supports service growth … procedures, quality expectations, and response deadlines. Support the commercial and sales teams by defining technically robust solutions aligned with customer specifications, scope expectations, and service delivery capability. Provide technical support to Operations and Service teams during project execution, factory acceptance testing, site acceptance testing, and commissioning activities. ...

tool utilisation metrics, identifying specific opportunities to improve the Digital Employee Experience and streamline workflows. Act as the local liaison with the Group Service Delivery and product teams regarding the onboarding, alignment, and evaluation of new productivity or collaboration tools Lead Change Management processes relating to workspace software … proven experience in software asset lifecycle management, digital workplace engineering, or a similar enterprise-level role(s). Awareness and certification of ITIL Service Management principles Demonstrable experience navigating and administering the admin consoles of major productivity suites (Google Workspace and/or Microsoft 365) What's next? Apply ...

Responsibilities Lead end-to-end operations and support for Azure-based data platforms. Manage and mentor an offshore Data Engineering team. Own operational stability, service delivery and incident management. Design, maintain and optimise data pipelines and data workflows. Support Azure Databricks environments, notebooks and data processing frameworks. Drive … data platforms and operational services. Data modelling and data architecture knowledge. Incident management, root cause analysis and troubleshooting skills. Experience leading and managing offshore delivery teams. Strong stakeholder management and business-facing communication skills. Ability to drive end-to-end ownership of data engineering services. Desirable skills/knowledge ...

leads a team of approximately 15-20 security professionals located in the UK and India offices, supported where appropriate by third-party managed security service providers. The team provides 24x7 or extended-hours security monitoring and response, identity and access management operations, vulnerability and threat analysis, security tooling administration … Security Operations function, setting clear direction, priorities, and performance expectations for a team of 15–20 professionals Build a high-performing, collaborative and service-focused culture, supported by workforce planning and recruitment, performance management and professional development whilst ensuring the function has the appropriate capability, capacity, tooling, and governance ...

services. You will use systems and tools including Halo, Power BI, Excel, Donorfy and Microsoft Forms to build dashboards, generate reports and support service improvement. This is a varied and rewarding role for someone with strong analytical, written communication and organisational skills, and a genuine interest in how information … drive positive change. DUTIES Your duties as the Data Analyst include: Performance Reporting: Produce reports on service delivery, outcomes and performance against targets for a range of audiences Data Analysis: Collect, organise, interpret and present data clearly for funders, commissioners, managers, trustees and stakeholders Dashboard Development: Build ...

efficiency, and support the organisation's commitment to operational excellence. The successful candidate will have the chance to influence impactful projects that underpin critical service delivery, working within a forward-looking company at the forefront of technological advancement. Responsibilities: Lead the planning, execution, and delivery of repairs ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire … fault reports. Undertaking surveys and support for technical installation projects. Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions. Produce detailed technical documentation on system installation and support procedures. Providing customer training Working closely with the service ...

escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role. Strong troubleshooting skills across enterprise infrastructure technologies. Linux … sales, solution design and technical scoping. RFP/RFT responses and quotation design. Cloud migration projects, including Microsoft 365 and SharePoint. AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement Deliver high-quality technical support across ...

Managing Director - Specialist Public Sector Facing Service Provider An exciting opportunity has arisen to join an established, technology-led organisation as Divisional MD of their most successful business unit (public sector). This appointment is suited to a commercially driven leader with a proven track record of delivering growth … shape the future of a successful business operating within mission-critical environments. The successful candidate will take full ownership of commercial performance, operational delivery, and strategic expansion across a significant division. The Opportunity The Divisional MD will have full P&L responsibility for their business unit, leading a team ...