1 to 25 of 131 Service Delivery Jobs in the West Midlands

Core Service Delivery Manager Coventry (with hybrid working) An Introduction to Us Coventry Citizens Advice has been supporting the local community for over 80 years, providing free, confidential and independent advice on a wide range of issues, from benefits and housing to employment and debt. … committed to helping people overcome challenges whilst championing the issues that matter most to our clients. We are now looking to recruit a Core Service Delivery Manager to join us on a full-time, permanent basis, working 37 hours per week. The Benefits - Salary ...

Permanent Digital Transformation, Enterprise Applications, IT - Operations, IT - Software, Leadership, SAP, Technical Management Competitive + Full Benefits Package About the job Job Title: SAP Service Delivery Manager Location: Birmingham (Hybrid – Multi-Office Environment) Salary: Competitive + Full Benefits Package About the Role We're recruiting for an experienced … Service Delivery Manager to join a leading professional services organisation in Birmingham, currently undergoing a major digital transformation programme. This is an exciting opportunity for an established SAP leader to take ownership of the operational stability, service delivery, optimisation and ongoing development of a complex ...

Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more … work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based ...

Service Manager Location: Coventry (Hybrid Working Available) Salary: £55,000 - £65,000 Job Type: Full-time, Permanent About the Role We are looking for an experienced and customer-focused IT Service Manager to take ownership of the performance, governance, and continual improvement of our IT services. This … pivotal leadership role responsible for ensuring the delivery of high-quality, business-critical IT services while managing and developing the Service Desk function as the single point of contact for incidents and service requests. Working closely with senior business and technology stakeholders, you will translate business priorities ...

Technology Service Delivery Manager Hybrid | Birmingham | Permanent We're supporting a large international organisation in the search for a Technology Service Delivery Manager to oversee the performance, delivery and continual improvement of critical technology services across a complex, multi-vendor environment. This role will … bridge between the business, technology teams and third-party suppliers, ensuring services meet agreed SLAs, supporting service transition activities, managing escalations, and driving operational excellence. Key Responsibilities Own the delivery and performance of technology services. Manage service levels, incidents, escalations and service improvements. Lead relationships with ...

Permanent, Full-time Stafford | Hybrid To lead the mobilisation, transition and ongoing service management of a complex managed IT service. During implementation, the role acts as the client-facing Project and Mobilisation Manager, coordinating technical workstreams, suppliers, risks, dependencies and operational readiness. Following transition into BAU, the role becomes … accountable Service Delivery Manager, owning service performance, governance, continual improvement and the customer relationship. This is not a traditional reporting-focused SDM role. The postholder must be comfortable taking ownership, driving delivery, challenging technical teams and suppliers, and ensuring that technology is genuinely ready to operate ...

manage more than €1 trillion in assets. To strengthen our team in the UK (London or Birmingham) we are currently looking for a Client Service Manager We are seeking an experienced leader to head our UK Back Office Support Department. This senior leadership role is responsible … full suite of Back Office applications. The successful candidate will work closely with internal teams, third-party providers, and clients to ensure the delivery of high-quality support services. About the Candidate This opportunity is ideally suited to an accomplished people manager with significant leadership experience in a technical ...

Managed Services Engineer to join a growing managed services team in a newly created role. This position sits at the heart of service delivery and will focus on improving automation, security, monitoring, patch management, and endpoint management across a diverse customer base. This is an excellent opportunity … senior engineer with a background in MSPs who enjoys solving complex technical challenges, driving service improvements, and building scalable solutions that make a measurable difference. You'll work closely with technical, projects, support, and service delivery teams to improve operational standards and enhance customer outcomes. What ...

Managed Services Engineer to join a growing managed services team in a newly created role. This position sits at the heart of service delivery and will focus on improving automation, security, monitoring, patch management, and endpoint management across a diverse customer base. This is an excellent opportunity … senior engineer with a background in MSPs who enjoys solving complex technical challenges, driving service improvements, and building scalable solutions that make a measurable difference. You’ll work closely with technical, projects, support, and service delivery teams to improve operational standards and enhance customer outcomes. What ...

portfolio across workplace, infrastructure, applications and data. Reporting to the Head of CX, Data, Technology & Transformation, you will shape the technology strategy, roadmap and service delivery agenda, ensuring our technology landscape is secure, resilient, cost-effective and aligned to business priorities. You will lead a team … Salesforce. Build strong relationships with senior stakeholders, translating business priorities into technology requirements and improvements. Lead and develop the UK&I service delivery team, including 4 direct reports and 3 wider team members. Drive data strategy, architecture, governance and data quality to enable trusted, accessible information. Own service ...

portfolio across workplace, infrastructure, applications and data. Reporting to the Head of CX, Data, Technology & Transformation, you will shape the technology strategy, roadmap and service delivery agenda, ensuring our technology landscape is secure, resilient, cost-effective and aligned to business priorities. You will lead a team … Salesforce. Build strong relationships with senior stakeholders, translating business priorities into technology requirements and improvements. Lead and develop the UK&I service delivery team, including 4 direct reports and 3 wider team members. Drive data strategy, architecture, governance and data quality to enable trusted, accessible information. Own service ...

energy management solutions. Supporting customers across the commercial, healthcare, manufacturing, education and office sectors, the organisation is recognised for delivering innovative technologies and exceptional service standards. As part of its continued growth, the company is looking to appoint a Controls Technician to join its field-based engineering team across … diagnostic tools and engineering drawings to commission and repair systems Maintaining and developing technical knowledge across control systems and related technologies Collaborating closely with Service Desk, Sales and Operations teams to ensure effective project delivery and customer support Producing service reports and documentation relating to completed ...

/d Umbrella inside IR35 Role purpose/summary The Scrum Master plays a key role in enabling effective agile delivery across 2 dev/ops teams within the client's Market Unit. The role combines agile facilitation with delivery coordination, ensuring predictable outcomes across both project … live service workstreams. Working closely with Delivery Leads, Service Delivery Managers, Engineers, and Business Analysts, the Scrum Master supports planning, manages risks and dependencies, and drives continuous improvement in team performance and ways of working. Key Responsibilities Facilitate agile delivery using Scrum and/ ...

support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Technology Service Desk Administrator Worcester based with a balance of home and office working £25,844 - £27,209 per year 35 hours per week We have … opportunity for a Technology Service Desk Administrator to join our team based in Worcester. In this role, you will provide an efficient and comprehensive administrative support service, in response to customer and organisational needs. The role of Technology Service Desk Administrator will include: Providing administration support, including ...

providers. PSL has a long reputation for being client-centric and delivering quality solutions. We need a team player to help ensure our SaaS service proposition operates in line with expectations and provide support to our clients when they have issues or need guidance. Mission The Operations Support Engineers … ensure our service delivery aligns to client expectation and contractual obligations. Ensuring the service is always available & proactively monitored so that issues are addressed to limit customer is impact, with full support when they are, not just to address the issue but ensure it doesn’t reoccur. ...

Sweet, Accenture CEO As a Solution Architect, New Business Manager you will: Own the end-to-end solution for our large transformational and managed service contracts for cloud. Architect AI-optimized solutions that enhance IT operations through predictive analytics, intelligent monitoring, and automation tools such as AIOps platforms (e.g. … Moogsoft, BigPanda, Splunk ITSI). Manage multiple towers from applications, data & analytics, automation, industry solution, infrastructure, and cloud. Leverage AI-driven automation to enhance service management processes, reduce operational noise, and enable proactive issue resolution. Own the full scope from migration to run scope, including all key service ...

product and operational leadership, defines the product roadmap, and translates business priorities into clear, value led outcomes. Working closely with Finance, enterprise architecture, internal delivery teams, strategic partners and the wider business, the role ensures solutions are secure, resilient, compliant and aligned with enterprise strategy and standards. The role … aligned with enterprise standards and business strategy. Own and prioritise the product backlog, balancing business value, regulatory obligations, technical sustainability, cyber security and delivery capacity. Establish effective demand intake, assessment and change governance, providing clear recommendations and trade offs to support timely investment decisions. Partner with senior leaders across ...

team of security analysts and engineers to deliver high-quality services, respond to incidents, and improve operational performance. This role focuses on managing service delivery, supporting incident response, and ensuring operational efficiency within established frameworks and guidelines. Key Responsibilities Service Delivery Manage and oversee SOC operations … delivery of managed security services to clients. Monitor service performance against SLAs and KPIs, ensuring consistent and high-quality execution. Implement standard procedures and best practices for incident management, threat monitoring, and vulnerability assessments. Serve as the escalation point for client concerns and day-to-day operational issues. ...

Accenture is seeking a Sr Manager for Client Service Delivery in the West Midlands (Birmingham) to lead end-to-end infrastructure and cloud services delivery. The role emphasizes SLAs, KPIs, and cost control within a dynamic, global network. You will drive AI-enabled service management using Dynatrace … ServiceNow, Datadog, and Splunk IT Service Intelligence, while coordinating with IT, DevOps and business units in a security-conscious UK environment. #J-18808-Ljbffr ...

Service Desk Team Leader -2nd line Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead …/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service ...

Field Service Engineer – Photocopiers & Printers Location: Birmingham Office, Covering the West Midlands. Salary: Up to £35,000 per annum + Company Vehicle (for work use only). Working Hours: Monday – Friday, 8.30am – 5.30pm. Working Pattern: Field-based. Contract: Permanent. The Opportunity Hawk3 Talent Solutions is recruiting on behalf … client for an experienced and customer-focused Field Service Engineer to join their team, covering the West Midlands. Working in a field-based role, you will be responsible for attending customer sites to install, service, maintain and repair a range of printing and photocopier equipment. You will ...

Description \n Middleware Platforms Support Lead - Vice President \n Sector: Financial Services/Banking Department: Production Management & Service Delivery \n About the opportunity \n Our client, a leading international financial services organisation, is seeking an experienced Middleware Platforms Support Lead at Vice President level to join its Production … Management & Service Delivery function. \n This is a senior, hands-on technical leadership role supporting the Middleware platforms underpinning business-critical services within a complex, global banking environment. \n The successful candidate will act as a senior escalation point for complex production issues while driving improvements in platform ...

Group is seeking a Permanent, Full-time mobilisation and Service Delivery Manager to lead the mobilisation, transition and ongoing service management of a complex managed IT service in Stafford. You will coordinate workstreams across Microsoft 365, Azure, security and ITSM while owning governance, risk, and acceptance ...

Join METCLOUD – Securing the Future of Sovereign Cloud and AI. METCLOUD is an award-winning Cloud Security Service Provider at the forefront of the UK’s rapidly evolving digital landscape, recognised as a key driver of UK data sovereignty. As organisations increasingly adopt cloud, AI, and Generative AI technologies … hybrid infrastructure solutions across both customer and internal environments. You will play a key role in cloud transformation projects, infrastructure modernisation, and the delivery of secure, resilient, and highly available platforms. Working closely with service delivery, project teams, and customers, you will provide technical leadership, mentor junior ...