1 to 25 of 44 Service Delivery Jobs in the West Midlands

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point … contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £35,000 and £50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package ...

recruiting a Service Delivery Manager to act as the primary point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working … closely with internal teams to manage the full service lifecycle. You’ll be accountable for communication, performance, and outcomes—owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan, lead ...

Title: Technical Services Manager Location: Birmingham Salary: 70,000k Full time Job Objectives The CNI Technical Services Manager is responsible for overseeing the delivery of technical services for Critical National Infrastructure (CNI) environments at NGH, Warwick. This role focuses on managing on-site technical operations, ensuring the reliable execution … Coordination : Work closely with the scheduling and planning teams to manage workforce allocation, address resource constraints (e.g., high volumes of annual leave), and ensure service delivery aligns with planned obligations. Service Delivery : Monitor and maintain service reliability, addressing any failures promptly and collaborating with ...

Service Delivery Manager 12-month initial contract Based in Gaydon (hybrid working) £33.88ph (Inside IR35) *Applicants MUST have proof of immediate, on-going and valid eligibility, to work full time, and travel within, the UK* About the company I am currently recruiting on behalf of an automotive … based in Gaydon, who are looking for an IT Service Delivery Manager to join their team. Job Description As IT Service Delivery Manager, your main responsibilities will include: Deliver an enterprise IT system that delivers all artefacts required Development of a complete set of the Clients ...

Service Delivery Manager - Retail or Hospitality Industry experience required. Birmingham (Hybrid) | £65 000 - £70 000 An established, highly regulated, customer-facing organisation operating across 30+ UK sites , online platforms, and hospitality services is looking for an IT Service & Digital Transformation Manager to take ownership of service … next phase of digital and AI enablement. This is a hands-on leadership role with real influence, sitting at the intersection of IT service management, people leadership, suppliers, and transformation delivery . If you enjoy stabilising complex services while modernising how technology creates value, this role is designed ...

with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Role Overview … transparently, and in line with contractual and regulatory requirements. This role will manage a team of executive resolution specialists to champion customer advocacy, drive service improvements, and work cross-functionally to reduce the volume and severity of complaints within the MSP environment. Key Responsibilities Complaint Handling & Resolution ...

Service Desk Manager - £45,000 - Stoke-on-Trent We are recruiting for a Service Desk Manager on behalf of a leading technology company in the Stoke-on-Trent area. This is a fantastic opportunity to step into a key leadership role where you will oversee a team … service desk engineers, ensuring exceptional support and service delivery across a growing client base. Key Responsibilities: Lead and mentor a team of service desk engineers, providing day-to-day guidance, coaching, and performance management. Oversee IT service desk operations, ensuring efficient ticket management and adherence ...

seeking a dynamic Technical Support Director to take full ownership of customer-facing technical functions, with a strong emphasis on strengthening After-sales and Service Support . This critical, high-impact role offers the opportunity to enhance customer experience, elevate operational performance, and lead teams at the heart … product commissioning, service and lifecycle support. Youll work closely with the board, helping to shape the long-term strategy of a business known for innovation, reliability and worldwide customer trust. As the Technical Support Director, you will be getting involved in: Leading and developing Technical Support, Commissioning and Aftersales ...

This apprenticeship is focused on developing excellent customer service skills within a professional IT environment. The post holder will learn how to analyse and resolve a wide range of IT issues and service requests, supporting users via phone, live chat, our online portal and in person … front desk. Role Providing first line IT support to staff, students, and visitors, via all the Service Desk’s contact methods, developing the skills and confidence required to operate as a fully effective first line analyst. Gaining exposure to selected second line support activities as part of the apprenticeship ...

summary Working within a dynamic team of highly skilled individuals in a Service Desk environment to provide First Line technical support and exceptional levels of Customer Service. Processing all enquiries to the Service Desk in an efficient and professional manner and ensuring that all users receive a seamless … high-quality service. The First Line Support Analyst will be expected to participate in a rota to ensure the Service Desk's core operating hours, including extending operating hours and out of hours are covered, and also train and support users in the use of Trust systems ...

This is a senior leadership role responsible for ensuring core systems, infrastructure, and user services operate reliably, securely, and at scale. You'll oversee service delivery across the service desk, infrastructure, cloud platforms, and operational security. Working closely with senior technology leadership, you will ensure services remain … resilient while continuously improving operational performance and user experience. This role combines strategic leadership with operational accountability, balancing service reliability, risk management, and continuous improvement. What you'll be doing Leading the operational running of technology services including service desk, infrastructure, cloud, and networks Acting as the senior ...

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

effective technology solutions across a diverse and evolving organisation. You will work closely with stakeholders across multiple business areas, supporting both project and product delivery teams. The Business Analysis function is central to identifying organisational needs and ensuring they are delivered through practical, high-quality technology outcomes. Key Responsibilities … Engage across a broad service catalogue including requirements elicitation, user experience design, and change adoption Collaborate with business stakeholders to understand needs and translate them into clear, actionable requirements Build and maintain strong stakeholder relationships to ensure alignment, engagement, and successful delivery Identify gaps in service delivery ...

Generous Pension Scheme, Healthcare Location: Rugby, Warwickshire A forward-thinking organisation is delivering a range of digital and automation initiatives aimed at improving efficiency, service delivery, and internal processes. As Junior Project Manager, you’ll support the delivery of these programmes, working closely with senior leadership … technical teams while gaining exposure to high-impact transformation work and clear progression into a Project Manager role. Responsibilities Support the delivery of digital and automation projects from initiation through to completion Coordinate activities across stakeholders, technical teams, and delivery partners Track project progress, risks, and dependencies ...

Configuration Analyst (CMDB) ITIL A key role within service operations, responsible for the build, accuracy, integrity, and ongoing maintenance of the Configuration Management Database (CMDB). Looking for an experienced candidate with experience of - • ITIL v4 Configuration Management and CMDB best practices. • Hands-on experience with at least … without authority. Ensuring all Configuration Items (CIs) and their relationships are properly identified, recorded, controlled, and kept up to date to support effective IT service delivery, impact assessment, change management, compliance, and operational stability. Working closely with engineering, cloud, and service management teams to ensure the CMDB ...

looking for a detail-oriented and driven Configuration Analyst to take ownership of our Configuration Management Database (CMDB) - a cornerstone of our IT service delivery capability. This is a pivotal role within our Service Operations function, sitting at the intersection of technology, process, and people. What … such as ServiceNow Discovery, SCCM, or cloud-native solutions) Manage data imports, transformations, and reconciliation from external sources Validate CI relationships to accurately reflect service dependencies and infrastructure hierarchies Diagnose and resolve data discrepancies or stale configuration objects Map Services and Dependencies Build and maintain service maps that ...

Morro Partnerships is seeking an enthusiastic and motivated individual to join their team as a Digital Service Engineer Apprentice. Role As a Digital Service Engineer based in our West Midlands office, you will be the first point of contact for customers and clients, supporting them through a wide … problems they encounter with digital tools and platforms. This is a hands-on, customer-facing role that sits at the heart of our digital service delivery. A typical day in the job: Customer Support: Act as the first point of contact for clients, providing prompt and effective support through ...

services and delivering cost savings across the organisation. This is a fantastic opportunity to play a strategic role in shaping the future of public service delivery in Birmingham, leading business analysis across complex, enterprise-scale change. About the Role:As the Lead Business Analyst, you will: Develop … into prioritised, deliverable user stories and product backlogs. Key Responsibilities: Build and lead a high-performing business analysis function, supporting both professional development and delivery of excellence. Create and execute research and analysis plans to inform nuanced decision-making. Collaborate with multidisciplinary teams to ensure services are accessible, intuitive ...

across our Technology function. This role plays a critical part in ensuring that technology change, cybersecurity, and risk management are delivered effectively, enabling robust service delivery and supporting business performance. You will be responsible for defining and operating governance processes that are practical, value adding, and aligned with … services. Track mitigation actions and provide clear reporting to senior leadership on the risk posture. Change Governance Manage and oversee technology change processes across service, infrastructure, and solutions. Ensure effective risk based assessment of changes, balancing delivery velocity and risk control. Cyber & Information Security Work closely with ...

here at Wye Valley Trust. A keen eye for detail and building resilient processes is required to support our technical teams in the sustained delivery of PAS, EPR, EPMA and Community EMIS systems for the Trust. Working as part of the senior management team for the CSG you will … further deliver the team objectives. A comprehensive knowledge of operational practices within an acute NHS Trust is key to ensuring we continue to improve service delivery, minimise data quality issues while reducing clinical risk in system design and implementation. This will be further supported through business analytics ...

including preparations for TISAX accreditation in 2026. Provide technical support and troubleshooting for business-critical systems and internal users. Manage relationships with external IT service providers and monitor service delivery performance. Identify opportunities where technology can improve productivity, reduce costs, and enhance manufacturing capability. Provide training ...

dynamic Business Analysts to support core workstreams within this transformational programme. You will play a pivotal role in the development of clinical pathways and service redesign in line with our programme plan, ensuring that our digital systems deliver tangible benefits for patients and staff alike. In this role … healthcare environment. This is a unique opportunity to work on a digital transformation that will have a lasting impact on patient care and service delivery at the Royal Orthopaedic NHS Foundation Trust. Main duties of the job As part of the EPR Team you will work in collaboration ...

leading national IT Company are seeking an experienced Senior Account Manager to strengthen relationships with strategic partners and ensure the highest standards of service delivery across client portfolio. This is a pivotal role for someone who thrives on building trust, driving performance, and shaping long-term commercial success … healthcare landscape. Working remotely, duties to include: You will be responsible for managing a portfolio of key healthcare accounts, ensuring they receive exceptional service, tailored solutions, and proactive support. Working closely with clinical, operational, and commercial teams, you’ll identify opportunities for growth, improve service outcomes ...

solving problems, supporting people, and working across varied environments? Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery? You'll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from … users. You'll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets. Stratford upon Avon based office, 1x day per week office-based. Occasional client site travel when required ...

analytical and problem-solving skills Good attention to detail Desirable Experience working with operational or performance data Experience supporting reporting for operational teams or service delivery environments What’s on Offer Hybrid working Opportunity to help develop a new reporting capability Exposure to SQL, data modelling and Power ...