1 to 25 of 54 Service Delivery Jobs in the West Midlands

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point … contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is up to £35,500 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service ...

Technical Service Delivery Manager – Microsoft Cloud Shrewsbury (Hybrid) £45,000 – £60,000 + Benefits Recruiting exclusively via Chapman Tate Associates for a trusted & well established client Chapman Tate Associates are proud to be working with a well-established and rapidly expanding organisation that has built a strong reputation … delivering modern cloud-first solutions. As they continue to scale, we are recruiting a Technical Service Delivery Manager with deep experience across the Microsoft Cloud ecosystem to support and elevate their service operations. About the Role In this pivotal role, you will be responsible for overseeing ...

Service Delivery Manager – Business Intelligence Birmingham – Hybrid (2–3 days a week) £70,000 – £75,000 + Bonus Our client, a global leader in consumer services, is looking for a Service Delivery Manager to oversee the delivery and performance of all Business Intelligence and Integration … applications. You’ll take ownership of service delivery, ensuring stability, performance, and continuous improvement of BI and Integration platforms. You’ll work closely with offshore teams and internal stakeholders, helping to mature service processes and establish best practices across a growing environment. We’re looking to speak ...

secure, data and analytical tools, services, platforms and applications, ensuring access to high quality data and analytics services, internally and externally. As a Senior Service Delivery Manager, you will lead a defined set of interdependent service delivery activities, including the associated business change tasks and establish … duties of the job The role requires professional expertise in the effective use of programme/project methodologies and techniques in the context of service delivery, as well as the ability to work with technical and non-technical stakeholders. You will be responsible for the overall integrity ...

Service Delivery Manger £55,000 - £65,000 + £7,500 car allowance, up to 20% bons and extensive benefits Full Time/Permanent Hybrid/Birmingham (2 days a week in the office + occasional UK travel) The Company: My client is a well-known retail, hospitality … They are headquartered in Birmingham, and have offices and sites throughout the UK. The Role: I am looking for a driven and experienced IT Service Delivery Manager to join a close knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service ...

Service Delivery Manager - Warwick (Hybrid – 2 days on-site pw) Salary: c. £60,000 + benefits Experienced IT Service Manager to lead service delivery and vendor management, working in an end user environment where the majority of IT services are outsourced. You will be managing … managed service providers (MSPs) during a major technology transformation. This is a high-impact role where you’ll shape supplier relationships and ensure optimal service performance working closely with IT and business leadership. Key Responsibilities Manage end-to-end service delivery and performance Monitor SLAs/ ...

Title: Technical Services Manager Location: Birmingham Salary: 70,000k Full time Job Objectives The CNI Technical Services Manager is responsible for overseeing the delivery of technical services for Critical National Infrastructure (CNI) environments at NGH, Warwick. This role focuses on managing on-site technical operations, ensuring the reliable execution … Coordination : Work closely with the scheduling and planning teams to manage workforce allocation, address resource constraints (e.g., high volumes of annual leave), and ensure service delivery aligns with planned obligations. Service Delivery : Monitor and maintain service reliability, addressing any failures promptly and collaborating with ...

Service Delivery Manager Looking for a commercially aware Service Delivery Manager. The SDM must have Agile experience and have managed complex technical IT environments with multiple 3rd Party Suppliers/MSPs . You will be responsible for managing a heavily outsourced environment . You will … strong Stakeholder Management experience would excel in this role. You will NOT have a team under you but will be accountable for service delivered via outsourced teams. This is a hybrid role where you will expect to work 2 days a week in the office. ...

Client Account Manager Salary: Up to £40,000 per annum, dependent on experience. Location: West Midlands, Hybrid Are you passionate about delivering exceptional service and building strong client partnerships? Ready to take your next step within a global organisation offering clear career progression and growth? This is an exciting … opportunity for a Client Account Manager who thrives on accountability, stakeholder engagement, and driving high‐quality service outcomes. Working within a first‐generation MSP environment, you'll play a key role in shaping service delivery, influencing performance, and making a real impact from day one. Role Summary ...

complexity, diagnosing issues firsthandstepping into imperfect situations, bringing structure to ambiguity, and building high-performing teams and systems from the ground up, turning inconsistent delivery into clear, repeatable ways of working. We are a scaling payroll technology business operating at the intersection of technology, service, and compliance. … sustainable operational and commercial success. If you re currently operating in a senior operations, commercial, or general management role within a SaaS or service-led business, and you own delivery, people and performance, and real business outcomes - we d love to hear from you. The Role ...

Role:- SIAM for a Service Design work on End user Compute Hybrid with 3 days onsite, Location Solihull, Birmingham Key Responsibilities- The role requirement is someone who can review, document and define a Service Design. Develop and document end‐to‐end service designs for EUC offerings (devices … application delivery, collaboration tools, endpoint management, mobility). Define service models, SLAs, KPIs, and operational workflows for seamless service delivery. Assess current EUC services and recommend improvements, automation, and modernization initiatives. Collaborate with architecture, engineering, security, and service delivery teams to ensure designs are feasible ...

leader responsible for delivering a secure, scalable, and cloud-first technology environment that enables exceptional colleague and client experiences. This role oversees IT infrastructure, service delivery, and cybersecurity, and plays an active role in operational resilience. The successful candidate will bring energetic leadership, a passion for continuous improvement … commitment to best practice — fostering a culture of innovation, collaboration, and user-centricity across a nationally distributed organisation. Key Responsibilities Lead the delivery of IT services across Ascot Lloyd, ensuring a modern, cloud-first infrastructure that supports business agility and resilience. Champion a user-focused approach to technology, ensuring ...

journey of services within larger teams and on more complex services based on evidence of user needs and organisational outcomes. Directly lead the service design of our complex, risky and interdependent new digital products, and services, working in multidisciplinary teams to identify, understand and validate through prototyping, opportunities … amended service processes and technologies, including working across multiple product teams concurrently to deliver services end to end from discovery to live. Contributing to service design and the creation of standards, guidance, and style patterns, contributing to developing the service design community, embedding service design standards ...

work where you can thrive and be your best every day. We're looking for a CNI Technical Services Manager who will oversee the delivery of technical services for Critical National Infrastructure (CNI) environments, ensuring reliable execution of PPM, Remedial, Reactive, Quoted Works, and Projects while leading engineering teams … compliance, training development, and maintenance of training matrices Coordinate with scheduling and planning teams to manage workforce allocation, resource constraints, annual leave, and ensure service delivery aligns with operational plans Act as the primary client point of contact, providing updates, resolving issues, managing escalations, and supporting meetings, reporting ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Construction industry … extensions etc Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you have a passion for sales with experience within the Industrial Services … cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions ...

Service Desk Manager – Microsoft Cloud Environment Shrewsbury (Hybrid) £45,000 – £60,000 + Benefits Chapman Tate Associates – Recruiting on behalf of a trusted and rapidly growing client Chapman Tate Associates are excited to be supporting a long-standing, highly reputable organisation within their sector as they continue their impressive … growth journey. As part of their expansion, they are now seeking an experienced Service Desk Manager to lead their support function and drive best-in-class service across a modern Microsoft Cloud environment. About the Role This is a fantastic opportunity for someone who thrives in a people ...

K.A.G. Recruitment are delighted to be partnering exclusively with our client, a market leader in UK Food Manufacturing, to recruit a Service Desk Team Leader for their head office based in Birmingham. Role: Service Desk Team Leader Salary: £45,000-£50,000 DOE Hours: 37.5 per week Location … Birmingham (B37) Reporting to: Digital Services Manager About the Role This is a hands-on leadership opportunity where you will guide an IT Service Team, champion high-quality customer support, and help shape a modern, efficient, and collaborative IT service environment. You will play a key role ...

Field Service and Support Technician Bromsgrove £29,000 - £33,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you a hands-on IT professional looking for a varied field-based role where you can combine technical problem-solving with customer-facing support across multiple … environments? This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day-to-day technical queries. You will work across customer sites and from the service desk, diagnosing faults, advising users and delivering ...

more than just an administration role. As a Sales Administrator, you will support both customers and internal teams by ensuring orders, installations, and service changes are managed smoothly and professionally. You will take ownership of customer orders from start to finish, working closely with engineers, suppliers, and internal departments … ensure delivery within agreed Service Level Agreements. You will keep customers informed throughout the process, resolve issues efficiently, and help maintain strong customer relationships. If you enjoy organisation, problem-solving, and working in a fast-paced, customer-focused environment, this role offers an excellent opportunity to develop your ...

more than just an administration role. As a Sales Administrator, you will support both customers and internal teams by ensuring orders, installations, and service changes are managed smoothly and professionally. You will take ownership of customer orders from start to finish, working closely with engineers, suppliers, and internal departments … ensure delivery within agreed Service Level Agreements. You will keep customers informed throughout the process, resolve issues efficiently, and help maintain strong customer relationships. If you enjoy organisation, problem-solving, and working in a fast-paced, customer-focused environment, this role offers an excellent opportunity to develop your ...

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description … role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer’s real-world environment, identifies risk and improvement opportunities, and helps customers ...

delivered across managed services as an AI & Automation Architect! Were looking for an AI & Automation Architect to sit at the heart of technical delivery within Intercitys Managed Services environment. This is a senior, high-impact individual contributor role for someone who combines strong hands-on capability with clear architectural … judgement and delivery discipline. Youll lead how automation and intelligent solutions are designed, built, and operated across the organisation. Working closely with engineering teams, service leaders, and the Business Systems Transformation Director , youll ensure solutions are scalable, secure, supportable, and deliver real operational impact. This is a role ...

value from their technology and managed services. This role is ideal for someone who started their career in hands-on IT support, technical support, service desk, or infrastructure engineering and has naturally progressed into a more customer-facing position. You'll combine strong technical understanding with relationship management skills … acting as the bridge between technical delivery teams and customer stakeholders. As a Technical Customer Success Manager, you will proactively support customers through technical guidance, strategic planning, service improvement and ongoing relationship management. You'll help customers understand their environments, reduce risk, improve performance and ensure they receive ...