101 to 125 of 265 Service Design Jobs in the UK

role retains autonomy to shape and govern OpCo architectural solutions that best meet local business, delivery and regulatory needs. Responsibilities End‐to‐End Solution Design – Design end‐to‐end solutions spanning applications, integrations, data, infrastructure, cloud, security and operational considerations; structure complex business problems into clear solution options … portfolio of projects and programmes at different stages of delivery; integrate solutions across new and existing platforms, avoiding siloed or point‐solution thinking. Requirements, Design & Assurance – Work with business and delivery teams to ensure requirements are complete, consistent and technically viable; ensure solution designs meet agreed functional, non‐functional ...

Morson Human Resources Limited seeks an IT Service Design and Transition Manager for a 6-month contract in Central London. Hybrid work 1-2 days on site, ASAP start, day rate £650-£750 Inside IR35. You will ensure new and changed IT services are designed, introduced and assured … controlled, sustainable way, coordinating with technology, operations and business stakeholders to protect live service quality. #J-18808-Ljbffr ...

looking for a Customer Journey Manager (Business Analyst) who has expertise in the financial sector, ideally banking, strong Customer Journey experience (mapping/service design/client journeys) along with experience within Trade Finance. Key Skills & Experience: Strong domain experience in Trade Finance Solid understanding … trade workflows and client journeys Proven experience in customer journey mapping/service design Ability to translate client needs into product and technical solutions Strong stakeholder engagement and communication skills Familiarity with cloud, data, and modern architecture patterns Experience working in Agile/hybrid delivery models Understanding ...

user needs, statutory obligations and delivery objectives. Analyse services, processes and ways of working to identify risks, inefficiencies and opportunities for improvement, supporting effective service design, organisational resilience and benefits realisation. Facilitate workshops, discovery sessions and design activities, bringing together colleagues, partners and stakeholders to build shared … adoption of consistent business analysis practices. What you’ll bring We’re looking for someone with: Essential Significant experience in business analysis, service design, process improvement or organisational transformation within complex environments. Strong experience leading discovery, requirements gathering, analysis and option appraisal, with the ability to produce clear ...

Portfolio Manager 3 months initial - with extensions Remote Inside IR35 - Umbrella only Accessibility, user centred design and agile assurance Responsibilities Lead the development and continuous improvement of assurance processes that support transition to a service- and product-led digital operating model. Communicate the Digital, Data and Cyber vision … assurance approach to senior stakeholders across the department and wider government. Foster a culture of collaboration, innovation and continuous improvement across multidisciplinary teams. Design, implement and manage an end-to-end assurance service for new digital services and the procurement or adoption of digital products and tools. Monitor ...

internal product capability. Working across cross-functional teams, you will deliver quality interactions between consumers, customers, and colleagues through best-in-class technology, process design, and evidence-led product thinking. This role sits at the intersection of CX strategy, internal product development, and platform optimization , balancing off-the-shelf … input. Champion product management discipline across internal tooling, ensuring teams focus on proactive, outcome-oriented roadmaps over reactive backlog management. Cross-Functional Process & Experience Design Review and help redesign cross-functional processes supporting customer experiences and interactions, ensuring they are efficient, effective, well-supported by technology, and easy ...

Service Designer (Contract) £500-£550/day (Inside IR35) 6-Month Contract - possibility of extension Remote - occasional travel to a London office Our client is a large, global professional services firm, employing tens of thousands of people across multiple regions. They are running a major HR transformation programme, harmonising … processes such as onboarding, probation and offboarding across regions worldwide, in support of a global shared services model. We're looking for an experienced Service Designer to join this programme. You'll work closely with HR, Legal and technology stakeholders to simplify and standardise processes so they ...

opportunity for a designer who enjoys solving challenging problems and influencing across multiple teams. The Role You'll be joining an established, high-performing design team consisting of: 2 UX Designers 1 User Researcher 1 Service Designer This role requires someone who can confidently balance user needs, business … objectives, regulatory requirements, and stakeholder expectations while producing clear, effective content experiences within digital channels. Key Responsibilities Design clear, user-focused content and experiences for employer-facing digital journeys. Work within agile, multidisciplinary product teams to define priorities, shape solutions, and deliver customer value. Create and maintain content designs ...

times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial HR implementation ...

Finance Service Lead Location: Remote role The Opportunity We are recruiting for an experienced Finance Service Lead to take ownership of the design, mobilisation, implementation, and stabilisation of Finance and Procurement services within a large-scale transformation programme. This is a critical leadership role for someone … understands the realities of high-volume finance operations and has successfully delivered service transitions, operating model changes, or large-scale mobilisation programmes. You'll act as the bridge between operational teams, technology functions, stakeholders, and delivery partners, ensuring Finance and Procurement services are designed effectively, implemented successfully, and fully ...

looking for someone with experience in: Communications management and change communications Business change and organisational change initiatives Stakeholder engagement and workshop facilitation Service design, service transition and operational readiness Change impact assessments and business readiness Supporting adoption and embedding new ways of working Essential Active SC & NPPV ...

Designer £500-£540 per day | Outside IR35 User-Centred Design | Defence Intelligence Workflows Location London (MOD site) Working Pattern 4 days per week onsite Clearance Current DV Security Clearance required Background MOD/Defence experience required The Opportunity We're looking for an experienced UX Designer to help shape … Conduct user research with operational users, analysts, task managers and key stakeholders. Facilitate workshops to understand current and future operational workflows. Create user journeys, service blueprints, wireframes and interactive prototypes. Design intuitive workflows supporting task management, collaboration, information sharing and feedback. Collaborate closely with frontend and backend engineers ...

highest standards of quality, security, and performance. This hands-on role requires a strong grasp of JavaScript/TypeScript, CI/CD pipelines, Service Design, Design Patterns, and a solid understanding of the wider technical stack. A strong... #J-18808-Ljbffr ...

medium size businesses to work for, join us on our journey! Role Overview As Senior UX Designer, you'll join our growing Product and Design team, reporting directly to our UX Lead. You'll focus upon researching user needs and designing intuitive, engaging and compelling user experiences across … critical role in translating user research, customer insights and product requirements into practical, user-centered designs. By combining creativity with a strong understanding of design principles, usability and accessibility, you excel at delivering products that delight customers whilst supporting strategic goals. This is an exciting opportunity to contribute ...

streamline core business services through the implementation of new technology, standardised processes and a data-driven operating model. We are seeking an experienced Service Transition Support, to play a key role in ensuring new services, processes and capabilities are successfully transitioned from programme delivery into sustainable business-as-usual … working from home), the role has a daily rate up to £600 per day via an Umbrella company (inside IR35). The Role As Service Transition Lead, you will provide leadership and expertise across service transition activities. You will work closely with programme leads, service owners, SMEs ...

Kerv is a purpose‐led UK cloud and digital services organisation supporting mid‐market and enterprise customers to design, deliver, and operate technology platforms that enable meaningful business change. Through a set of specialist practices, Kerv brings deep expertise across cloud, digital transformation, networking, security, and compliance. Kerv Connected … Cloud (KCC) brings together end‐user services, networking, security, and cloud managed services to deliver secure, resilient, and scalable digital foundations. We design, implement, and operate connected cloud environments that underpin modern workplaces and business‐critical services, combining strong technical foundations with operational discipline to help customers transform with ...

Service Designer 3 Month contract - Inside IR35 - up to £580 per day London based - hybrid working - 2-3 days onsite Government sector - must have current and active SC Clearance to be considered Key Responsibilities: Plan, lead, and deliver service design for public service in Discovery, Apply … interviews, contextual inquiry Synthesise findings into clear, actionable outputs such as problem statements, user journeys, blueprints and flows Translate insights into strategic priorities and design recommendations that inform product strategy and roadmap decisions Collaborate with cross functional teams - User Researchers, Interaction Designers (UX/UI), Business Analysts and Technical ...

Service Designer - Circa £450 per day outside ir35 - Remote - 5 week discovery with likely extension My client is a global leading IT consultancy. They are on the hunt for a Service Designer with GDS experience to join a central government client of theirs. Must have GDS/gov.uk … able to turn their hand to prototyping. Key responsibilities Document as-is and to-be user journeys, including referral routes, user roles and key service touchpoints Create a draft service design blueprint describing the proposed end-to-end referral service, including referral process, organisation interactions ...

Service Designer - Circa £450 per day outside ir35 - Remote - 5 week discovery with likely extension My client is a global leading IT consultancy. They are on the hunt for a Service Designer with GDS experience to join a central government client of theirs. Must have GDS/gov.uk … able to turn their hand to prototyping. Key responsibilities Document as-is and to-be user journeys, including referral routes, user roles and key service touchpoints Create a draft service design blueprint describing the proposed end-to-end referral service, including referral process, organisation interactions ...

shape products and services. Synthesising research findings into clear insights and recommendations. Helping teams understand the needs, behaviours and priorities of users. Supporting service design, product and delivery decisions through evidence. Helping develop reusable approaches, patterns and delivery assets that strengthen future projects. Requirements: Solid experience delivering user … research within complex digital or service transformation programmes. Experience working as part of multidisciplinary teams. Strong understanding of Government Digital Service principles, service standards and user-centred design practices. Experience planning and delivering a range of qualitative research activities. Strong analysis and synthesis skills, with ...

Product Owner - Customer Experience, Service Ownership £Market Rate London/Hybrid - 2 days a week on site 3 months My client is a nationally recognised savings provider looking for a Service Development/Product Owner to help shape and improve customer journeys, services and experiences. Working … intersection of Product Ownership, Customer Experience and Service Design, the successful candidate will use customer insight, data and stakeholder engagement to drive continuous service improvements and deliver better outcomes for customers. Key Requirements: Own and prioritise the backlog for customer and service improvements, ensuring delivery ...

Managed Services Pre-Sales Service Architect Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet … diverse customer needs and drive significant value. Design Tailored Solutions : Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services. Engage with Clients : Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. ...

work on the Government’s most complex changes across Central Government departments, helping departments deliver complex policy, operational and transformation priorities and better service citizens throughout the UK. Our Central Government team works at the heart of UK Government, partnering with HMRC, DWP, Cabinet Office, HM Treasury and many … Depending on the engagement, you may help clients to: Develop business cases, funding submissions and options appraisals Analyse the impact of policy, operational or service changes Design operating models, services and delivery approaches Improve operational performance and resilience Lead commercial and procurement activities Deliver digital, data, technology ...

performance, and overall platform health, ensuring sustainability, security, accessibility, and timely enhancements. Drive continuous improvement, proactively identifying opportunities to increase value, features, innovation, and service quality informed by customer feedback and user engagement. Deliver a responsive, transparent support service and design the platform to be suitable … shared service use, supported by effective monitoring, feedback loops, and user centred processes. Requirements Demonstrates strategic leadership across enterprise IT ecosystems and digital transformation programmes, with a proven ability to deliver complex technology change in large organisations. Skilled at integrating diverse systems and aligning digital services with organisational ...

Centerprise services and customer operations. You will lead improvements in reliability, observability and automation while remaining closely involved in complex engineering, major incidents and service recovery. Role Summary As Principal Platform Engineer, you will own the day-to-day reliability, operability and continual improvement of the Centerprise platform estate. … escalation point for platform issues and incidents. Lead the investigation and resolution of complex infrastructure and platform problems. Support major incidents, continuity events and service recovery, including out-of-hours escalation when required. Identify and address technical debt, operational risk and platform weaknesses. Ensure services remain supportable, recoverable ...