76 to 100 of 255 Service Design Jobs in the UK

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool introduction ...

Service Designer Location: Remote Rate: £575/day Inside IR35 Duration: Initial contract until October (extension likely) Clearance: Active SC Overview We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team … complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio. This is an opportunity to contribute to high-profile government programmes that support critical public services. Key Responsibilities * Design and improve end-to-end user journeys across complex digital services * Work ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Interaction Designer Position Description At CGI, we design digital services that make a meaningful difference to citizens across the UK. As an Interaction Designer, you'll help shape intuitive, accessible, and user … user needs and research insights into seamless digital experiences aligned to government standards and accessibility best practice. You'll have the opportunity to influence service design, contribute innovative ideas, and work on high-profile programmes where your expertise will directly impact service quality, accessibility, and user satisfaction. ...

London Hybrid (2,5 days in the office in London Bridge) We’re looking for a Senior UX Designer to join a multidisciplinary design consultancy working on complex digital products, services and experiences. This is a UX role with some service design and strategy around it. … involved early, helping clients understand user needs, map journeys, shape flows and turn insight into clear, usable experience concepts. It’s not a pure service design or strategy role. The core of the role is UX: making sense of complex journeys, designing clear structures and interactions, and creating ...

looking for an experienced Freelance Business Analyst with a strong background working within digital and design agencies , and a proven track record supporting UX-led website, product, and service transformation programmes . This is an opportunity to join a high-profile, design-driven transformation initiative … Inside IR35) 📍 London-based (2–3 days per week in the office) The Role You'll sit at the intersection of strategy, UX, design, and delivery , helping translate customer, business, and technical requirements into actionable outputs that guide design and development teams. Working as part of a multidisciplinary ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Title: IT Service and Operations Lead Location: Warton, on site, with some flexibility dependent on business needs We offer a range of hybrid and flexible working arrangements – please speak … reaches of space, there’s no limit to where a career at BAE Systems could take you. Job Description: As an IT Service Operations Lead you will oversee day-to-day IT service operations, manage service delivery, and ensure our systems, infrastructure and support teams meet ...

Service Transition Coordinator, hybrid (2 days per week on site). Our client, a leading finance company, are looking to hire a contractor from a service design/service transition background. We're looking for a Project Coordinator/Service Transition Analyst … become issues) Work closely with architects, engineers and delivery teams to ensure non-functional requirements are baked in (resilience, monitoring, supportability) Support and coordinate design and estimation sessions across Technology Operations Drive clean onboarding into BAU with the right documentation, ownership and support structures in place What ...

Service Designer Newcastle Up to £64,000 Hybrid A leading digital services consultancy delivering impactful solutions across public and private sector projects is hiring for a Service Designer . If you’re passionate about shaping end-to-end services and creating seamless user experiences, this could … role for you! What You’ll have the Opportunity to do as a Service Designer: Inspire teams by shaping end-to-end service experiences that meet both user and business needs Work directly with stakeholders to define service journeys, identify pain points, and design improvements Communicate ...

business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE Showing at least … product strategy, product transformation, or digital consulting An expert in product operational models and product strategy consulting Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc. Curious about technology and its potential to strengthen businesses ...

delivery lifecycle and will be responsible for the introduction, delivery, maintenance and continuous improvement of the systems and services in their area; this includes service design, model office, service transition, product support and maintenance, service level design, reporting and product level stakeholder management The capability … that are robust, secure, stable, usable, elegant and resilient. The Associate Director (AD), Capability Lead will be responsible for multiple teams within their own service area and must have considerable experience of delivering and maintaining service by following solid and robust Agile principles. This will also require ...

seeking an experienced User Researcher to help design and deliver user‐centred digital products and services that meet real user needs. You will play a key role in ensuring research and insight are at the heart of decision‐making, working closely with multidisciplinary teams to inform service design … delivery. This role is particularly suited to someone with experience working for public sector organisations, who understands governance, accessibility, and the need to design inclusive services at scale. Key Responsibilities Plan, design, and conduct user research to support the end‐to‐end delivery of digital services Apply ...

Business Design Partner £65,000 + Excellent Benefits | Remote First | Occasional UK Travel Shape the future before delivery begins. We're recruiting for an experienced Business Design Partner to join a forward-thinking organisation undergoing significant business transformation. This is a strategic role where you'll partner with … doing Partner with Directors and Executive Sponsors to shape strategic change initiatives. Lead discovery activities to understand business challenges, define outcomes and identify opportunities. Design future operating models, business processes, customer journeys and services. Develop options and recommendations that support informed investment and delivery decisions. Provide constructive challenge ...

focused on AI-enabled products (LLMs and agentic workflows), prototypes and services developed by DISS; and a transformation portfolio, focused on digital products and service platforms such as CRM and case management, mobile experiences, portals, live chat, data-driven workflows and other integrated service technologies. The postholder will … coherent, usable and aligned to institutional priorities. The role works closely with DISS colleagues across AI research and development, Responsible AI Innovation, UX design and data insights, while also coordinating with other development teams, platform owners, and delivery partners across the wider university. Using Azure DevOps and SAFe-aligned ...

Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: £550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service … outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace ...

LGBTQ+ business community. Please do not contact the recruiter directly. Description We are seeking a Director‐level leader with end‐to‐end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery … high‐impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable ...

Microsoft Azure. This isn't a role for someone who simply manages transition. We're looking for someone who can define it. As our Service Transition Manager, you'll play a pivotal role in ensuring new technologies, services and platforms move seamlessly from project delivery into live operation. … heart of our transformation programme, building operational readiness, driving service management maturity, and creating the foundations that will support the business for years to come. You'll be equally comfortable shaping strategy at senior leadership level, rolling up your sleeves to solve complex delivery challenges and ensure no detail ...

Head of IT Service Management £600 day rate (Inside IR35), Hybrid Working Parity is delighted to partner with our client; a public sector organisation, who are looking to recruit an experienced to lead and shape the strategic direction of IT Service Management across a complex and high-profile … environment. You will be responsible for defining the vision, governance, and continuous improvement of service management practices, ensuring services are delivered effectively, consistently, and in alignment with organisational and customer requirements. This is a senior leadership role requiring strong stakeholder engagement, operational oversight, and a proven track record ...

plus bonus based on deliverables - 3 months but working on multiple programmes with a very busy road map for the next few years! Significant Service Transition/Service Introduction/Service Design/Service Improvement ideally on large programmes across mulitple sites/business units ...

ideas, working with specialists to make them real. • Facilitate workshops that align stakeholders around a shared vision. • Support delivery teams to adopt a holistic service design approach and contribute to shaping the Experience Design team’s direction and practice. Your role • Evaluate existing services for usability, accessibility … will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience • Solid experience in service design, with a portfolio demonstrating research, service mapping, prototyping, delivery, and impact (consulting or agency experience a plus). • Experience with government ...

decumulation—are intuitive, accessible, and compliant, while advising stakeholders and guiding less experienced designers. They operate with a high level of autonomy, influencing design direction and ensuring that user needs and regulatory considerations are embedded into all interaction design outcomes. Key Responsibilities User-Centred Design Lead … design of end-to-end user journeys across pensions products (e.g., auto-enrolment, member dashboards, retirement pathways). Apply user-centred design principles to simplify complex financial and regulatory processes. Incorporate insights from user research within pensions contexts, including diverse user groups (e.g., members, employers, administrators). Interaction ...

normal management responsibilities including leading a Team of architects reporting to the Sustainment Logistics Manager. You will be responsible for overseeing the design, development and delivery of new Sustainment-focused Support Solution services, and the transition of new services into the service delivery phase of programme lifecycle. This … where you will begin finalising operational aspects, fine-tuning the support solution, addressing risks, optimising for delivery and preparing for the transition to service delivery. To support this, the Deputy Chief Sustainment Architect will integrate with a Service Delivery Manager (SDM), handing over the development of the proposal ...

validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role We are looking for a Design Strategist to join our Digital Excellence team. You will lead teams of designers, nurture their growth and development while fostering best practice and innovation … within our Design community. You will help shape the strategic vision of products and services for our clients and oversee the delivery of design work to ensure technical excellence and high quality, customer focused outcomes. You’ll be joining a thriving community of around 140+ researchers and designers ...

Service Designer - UK/Remote - £500/Day Essential Skills: Proven experience as a Service Designer in digital delivery. Strong understanding of user‐centred design, systems thinking, and service design methods. Experience creating service blueprints, journey maps, and prototypes. Ability to work with policy … operational, and technical stakeholders. Strong facilitation and communication skills. Experience working in Agile, multidisciplinary teams. Understanding of accessibility, inclusive design, and the GDS Service Standard. ...

have excellent contract job opportunity for Observability/Monitoring Service Owner - Cloud for our leading client. Role overview Own the technical execution of the Observability solutions, integration of monitoring tools, leveraging the ai capabilities in the NOW platform to manage events of client's Transform products and technical platforms. … provide observability solutions to product and platform teams. Innovation and Strategy: Develop strategies to leverage new observability tools and technologies to enhance IT service operations and overall business operations. Lead proof-of-concept initiatives to automation resolution of events and incidents. Introduce and implement new machine learning models ...

employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Human Centred Design - User Researcher Position Description At CGI, we're transforming how people interact with digital services that truly make a difference. You'll be joining … Centre of Excellence for Human-Centred Design; a team we call Sparck. As a User Researcher, you'll play a pivotal role in shaping meaningful, evidence-led experiences that improve lives and drive measurable business and policy outcomes. You'll lead research across complex service areas, translating deep ...