26 to 50 of 265 Service Design Jobs in the UK

About the Company The Business Analyst supports the design and delivery of value-driven transformation by combining structured business analysis with practical business change and service management awareness. About the Role The role helps define business and user needs, supports service design and transition activity … ensures change is translated into clear requirements, workable processes and measurable service outcomes. Responsibilities Experience in business analysis, business change or service improvement activity Good understanding of requirements gathering, process analysis and stakeholder engagement Awareness of service management concepts, including service design, service transition ...

months. This role offers the flexibility of hybrid working, allowing you to balance your time between home and the office. Role: Business Analyst (Service Design) Duration: 6 Months (ext. options) Location: Warwick, Bristol, Birmingham or London (Hybrid 1 Day a Month) Rate: £550 pd (umbrella) Key Accountabilities … Facilitate Workshops: Bring together diverse stakeholders through cross-functional workshops to foster a shared understanding and align priorities. Collaborate: Work hand-in-hand with Service Design and Product teams to analyse customer feedback and craft solutions that truly address pain points. Document Requirements: Define and maintain business requirements ...

Service Designer (senior) you will be part of the Service Design Team working across YBS customer facing channels including digital, telephony and retail. You will contribute to strategic thinking across all customer channels (Digital, Retail, Customer Services) and drive Service innovation, across channels … brilliant opportunity to set direction, drive forward improvements and make a real impact, all whilst being part of a friendly, enthusiastic and supportive Experience Design team. This is a hybrid role with remote working and some onsite presence in our central Leeds offices. This is a Fixed Term Contract ...

Lead Service Designer - Police Staff - Technology - Counter Terrorism Policing HQ Salary: The starting salary is £71,121, which includes allowances totalling £3,009. The salary is broken down as £68,112 basic salary, which will increase annually until you reach the top of the scale £72,953. Plus … with partners in the MPS, leading on shaping and implementing the new DDAT strategy and developing future data capabilities. Job Summary The Lead Service Designer role provides strategic leadership to ensure services are user-centred, driving improvements in satisfaction, accessibility, and effectiveness. It champions the reduction of duplication, streamlines ...

Service Architect Must have an Active DV Clearance You will work closely with solution architects, project teams, operational stakeholders, and customers to develop service designs that meet both business and contractual objectives. The position is ideal for an experienced Service Architect with a strong background in service design, operating model development, governance, and live service transition. Service Architect Responsibilities Design end-to-end service solutions for low, medium, and high-complexity projects transitioning into live service. Develop service operating models, governance frameworks, and support strategies. Produce service acceptance criteria ...

Service Architect Must have an Active DV Clearance You will work closely with solution architects, project teams, operational stakeholders, and customers to develop service designs that meet both business and contractual objectives. The position is ideal for an experienced Service Architect with a strong background in service design, operating model development, governance, and live service transition. Service Architect Responsibilities Design end-to-end service solutions for low, medium, and high-complexity projects transitioning into live service. Develop service operating models, governance frameworks, and support strategies. Produce service acceptance criteria ...

Title: Service Architect Location: London (Hybrid - 2 days/week) Contract Rate: £650/day (Umbrella) Clearance: Active SC Clearance Required Overview An experienced Service Architect is required to lead the design, implementation, and BAU transition of an end-to-end service wrap for Low Earth … Orbit (LEO) satellite connectivity. This role will focus on transitioning fragmented deployments into a scalable, centrally governed operating model. Key Responsibilities Service Architecture: Design end-to-end service models, Service Design Packages (SDPs), service blueprints, and L1-L4 support paths aligned with ITIL ...

Title: Service Designer Rate: £62.50 per hour inside ir35 Location: Bristol/Hybrid (1 day per week onsite) Contract: 6-month rolling contract Active SC clearance required We're looking for an experienced Service Designer to join a high-profile Cyber & Security environment, leading end-to-end service design across Discovery, Alpha, Beta and Live. This is a fantastic opportunity for someone who enjoys tackling complex problems, bringing people together and turning user insight into services that genuinely work. Responsibilities: Lead end-to-end Service Design across the DDaT life cycle Create service ...

Zaizi is seeking a Senior/Lead Service Delivery Manager to ensure the successful delivery, operational stability, and continual improvement of digital services for our Public Safety clients. Working closely with Product Managers, technical teams, and customer stakeholders, the Service Delivery Manager is responsible for ensuring that delivered … products continue to meet user and operational needs. The role focuses on providing excellent post-delivery support, maintaining strong customer relationships, and driving service improvements that maximise value throughout the product lifecycle. Role Objectives The following objectives represent the key responsibilities of this role. These will be discussed further ...

team that’s building smart solutions, solving real problems, and shaping the future—together. The Role We are seeking a Director of Product Design to lead and evolve Fenergo’s design function across our product portfolio. This is a senior role responsible for defining and driving a bold … design vision, building a high‐performing team, and embedding user‐centric and workflow‐centric thinking across the organisation. You will play a critical role in reimagining both user experience and underlying workflows, simplifying complex financial processes into intuitive, scalable, and impactful B2B SaaS solutions. This includes working closely with ...

SENIOR SERVICE DESIGNER – LEADING HEALTH TECH & DIGITAL TRANSFORMATION BUSINESS An exciting opportunity to join a fast-growing organisation at the forefront of healthcare technology and service transformation. Working across complex patient pathways and large-scale operational challenges, you’ll lead end-to-end service design initiatives … that improve experiences for patients, clinicians and healthcare teams alike. This role combines strategic consultancy, hands-on design practice and close collaboration with healthcare providers, making it ideal for someone who thrives in complex environments and is passionate about shaping the future of healthcare services through technology and human ...

Business Analyst. Permanent | Remote-first | c. £55,000 per annum | UK-based We are looking for an experienced Business Analyst to support business and service design across a major change portfolio. This is a role within Social Housing so the initial focus will be primarily within the property … suit someone with experience in social housing, local authority housing, property services, care, CareTech, CRM-enabled change or another highly regulated public sector or service environment. The role. You will provide the analysis, structure and evidence needed to shape better services, clearer requirements and successful transformation delivery. Working with ...

Senior Service Designer - Senior Service Designer (Human-Centred Design) We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred around BMC Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities … understand user needs and redesign key IT service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service blueprints and future operating models. You'll also identify opportunities to improve ...

transformation programme and is seeking an experienced User Researcher to join a multidisciplinary team delivering a critical Discovery phase. Working within a Government Digital Service (GDS) environment, you'll play a key role in ensuring that future services are designed around genuine user needs and supported by robust evidence. … plan and deliver user research across a range of operational user groups, uncovering valuable insights that help shape service design, validate hypotheses and inform future Alpha delivery. Working closely with Product Managers, Service Designers, Business Analysts, Architects and other User-Centred Design (UCD) professionals ...

services solutions. Working closely with the Global Solutions Leadership and Architecture functions, this role is accountable for driving the approved architectures through the detailed Service Design and Development lifecycle, ensuring solutions are configured to agreed standards, scalable, operationally ready, and safe to deploy to multiple end clients globally. … within budget, and to required quality, risk, and governance standards. Key Responsibilities Portfolio Ownership & Planning: own the portfolio plan that takes solution architectures through Service Design and Service Development stages to rollout readiness. Work with Solution and Architecture leadership to confirm scope, priorities, stage‐gate readiness ...

Tommy Hilfiger/Calvin Klein) is seeking a Service Design Lead to guide service design strategy and oversee a team of designers on mid-size and complex programs, ensuring user-centred outcomes across channels and business goals. You will drive AI-enabled service design workflows, collaborate with Design Leadership and Operations, mentor staff, and promote scalable guidelines to improve experience and accessibility. #J-18808-Ljbffr ...

Service Designer £420 per day | Inside IR35 | 12-Month Contract We are seeking an experienced Service Designer to join a major public sector digital transformation programme focused on the design and delivery of a high-profile mobile application . Working within a multidisciplinary agile team, you will … help design end-to-end services that meet user needs while aligning with GOV.UK Service Standards and Government Digital Service (GDS) best practice. Role Details Role: Service Designer Rate: £420 per day Contract Length: 12 months IR35 Status: Inside IR35 Sector: Public Sector Project: Mobile Application ...

Consultant/Senior Consultant – Service Designer £45,000 – £55,000/£60,000-£70,000 London, Newcastle, Glasgow & Manchester | Permanent Must be either eligible for or already hold an active Security Clearance We're working with a leading digital transformation consultancy that partners with organisations across both the public … private sectors to design and deliver better services. Approximately 60% of current projects are within government and the wider public sector, with the remainder spanning industries such as financial services, utilities, retail and telecommunications. As a Service Designer, you'll have the opportunity to work across a diverse ...

Service Architect +Current DV Clearance is essential +On site in Hampshire months + +Outside IR35 + 650 - 750 a day We're seeking an experienced Service Architect to join a high-profile Ministry of Defence (MOD) programme on a long-term contract. This is an excellent opportunity … play a key role in designing and delivering secure, resilient, and supportable services within a complex defence environment. Key Responsibilities Design and develop end-to-end service architecture aligned with business and technical requirements. Produce service designs that meet operational, security, and supportability standards. Work closely with ...

Senior UX Designer (Banking/FinTech) The Role We are seeking an experienced Senior UX Designer to join our growing design team, helping shape digital products and services within the banking and fintech sector. This role is ideal for a user-centred designer who combines strong research expertise with … hands-on UX design capabilities to create intuitive, accessible and commercially effective digital experiences. You will work within cross-functional Agile teams, collaborating closely with Product Managers, Business Analysts, Engineers, Researchers and stakeholders to solve complex customer problems and deliver exceptional user experiences across web and mobile platforms. ...

Digital is seeking a Head of UX, Service Design and Digital Experience Strategy in Greater London. This senior leadership role involves building a high-performing UX practice and overseeing service design initiatives. You will play a pivotal role in client engagements and drive strategic transformation across … digital ecosystems. Ideal candidates will have significant experience in UX and service design, proven leadership skills, and a strong advocacy for user-centred design. Benefits include flexible plans and health policies. #J-18808-Ljbffr ...

hire for this role. Description Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We've built a community of designers and researchers … support the public sector's growing demand for a design-led approach to service delivery. Designers are experienced practitioners who collaborate with others to tackle challenges faced by people and society. They work within a team to design and deliver public services. They do this by influencing ...

Service Architect +Current DV Clearance is essential +On site in Basingstoke +18 months + +Outside IR35 +£700 - £750 per day We're seeking an experienced Service Architect to join a high-profile Ministry of Defence (MOD) programme on a long-term contract. This is an excellent opportunity … play a key role in designing and delivering secure, resilient, and supportable services within a complex defence environment. Key Responsibilities Design and develop end-to-end service architecture aligned with business and technical requirements. Produce service designs that meet operational, security, and supportability standards. Work closely with ...

SPARCK, part of CGI, seeks a Director of Service Design & Experience Consulting to lead complex transformation programmes and shape strategic client relationships. You will grow multidisciplinary teams across service design, user research, content design and product design in a collaborative, supportive environment. You will … combine human-centred design expertise with commercial leadership to influence organisational strategy, develop new business opportunities, and deliver innovative, scalable, #J-18808-Ljbffr ...

Lead Business Architect/Business Design Partner Circa £75,000 + Excellent Benefits | Remote First | Occasional UK Travel Shape the future of business transformation. We're looking for an experienced Business Architect to join a major transformation function as a Business Architect Design Partner, playing a key role … shaping enterprise-wide change before delivery begins. This is a strategic role for someone who has extensive experience designing Target Operating Models (TOMs), Service Design and Business Architecture within large, complex organisations. You'll work alongside Directors and Executive Sponsors to define business problems, shape future ways ...