101 to 116 of 116 Service Management Jobs in the North West

fulfilling roles for our Partners, we are building a more sustainable and agile future. Join us as we continue to deliver exceptional quality and service for our customers while empowering our partners to thrive. As IT Manager, you will lead the IT team in executing day-to-day operations … Permanent role. Location - This role is based at our Herbert Parkinson Office in Darwen near Manchester. Key responsibilities Provide a customer centric service to all areas of Herbert Parkinson and the wider Partnership Business partner with all teams within HP to ensure all projects, developments and other IT requirements ...

integration designs with relevant business, technical and application stakeholders. Identify and manage integration dependencies, design gaps and architectural risks. Integration Delivery Planning and Management: Own and coordinate the technical delivery plans for an assigned portfolio of Workday integrations. Work with the SI and downstream application owners to agree integration … readiness assessments. Identify deployment risks and contribute to contingency and rollback planning. Provide technical support during cutover and initial production stabilisation. Transition Into Service: Support the transition of integrations from programme delivery into business-as-usual support. Ensure appropriate technical documentation, support procedures and operational handover materials are produced. ...

customer focused IT support service. Junior IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements. Main duties of the job As a Digital Support Technician – Asset Management, you will take … lead role in ensuring the Trust’s digital infrastructure is supported through the strategic and operational management of IT assets. Operating within the Digital Services Directorate under the Technology – Digital Operations department, you will be responsible for overseeing the full lifecycle of digital assets—from procurement and deployment ...

deployments, covering licensing, security, identity, data readiness, integrations and the evolution from assistants to agents. Establishing responsible AI governance frameworks, including policies, controls, risk management and value tracking. Designing operating models, Centres of Excellence, ownership structures and service management approaches that sustain long-term adoption. Growing Capgemini … experience. You will also have: Strong consulting experience in digital workplace, AI or business transformation. A successful track record in business development and account management, with responsibility for generating c.£2m annual consulting revenue. Experience working effectively in matrix organisations, securing support across teams to sell and deliver solutions. ...

commercial expertise to organisations across multiple sectors. With experienced consultants and deep market insight, the organisation supports customers through strategy, procurement, contract negotiation, service management, and telecoms expense management. This company is seeking a Commercial Analyst to evaluate customers' live network services, including WAN, telephony, and mobile billing. … variances with supporting commentary Manage supplier and customer queries to resolution Keep accurate data for inventories and queries Track against team KPIs to ensure service targets are being met Support the wider team with training and best practice Bring your expertise and ideas on how TNC can work more ...

business applications, integrations and data solutions. Lead technical workstreams, releases and significant system enhancements. Diagnose and resolve complex incidents, identify root causes and manage service risks. Develop and maintain APIs, database processes, automation and reporting solutions. Ensure secure development, application lifecycle management, monitoring, backup and recovery practices. Work … integration. Experience with Microsoft technologies including SharePoint, Power Platform and Power BI; Business Objects and MDX would also be beneficial. Strong understanding of IT service management, ideally with ITIL Foundation certification or a willingness to obtain it within 12 months. Experience managing technical releases, resolving complex incidents ...

under the skin of our systems, applications and integrations, turning technical findings into clear requirements and practical recommendations that improve performance, resilience and service quality. Working closely with architects, engineers, Product Owners and support teams, you’ll connect the dots between business needs and technology, helping teams make informed … security and maintainability. Use logs, metrics, monitoring dashboards and system behaviour to investigate issues, spot recurring problems and identify opportunities for improvement. Work alongside Service Management, support teams, Product Owners and other stakeholders to investigate incidents and problems, turning findings into clear technical requirements and actions. Work with ...

Magentus has been at the forefront of transforming healthcare through technology across Australia and the UK. From pathology and radiology to oncology, and practice management, our solutions connect the healthcare ecosystem and unlock better patient outcomes at scale. At Magentus, people are at the heart of everything we do. … technologies to safeguard hybrid environments, enabling proactive threat detection and resilient incident response through close collaboration with infrastructure, operations, and cloud teams. Coordinate vulnerability management activities across endpoints, servers, cloud services, and network infrastructure, including validating findings, assessing risk, assigning remediation actions, tracking progress, and escalating overdue or high ...

warehouse systems, technology and day-to-day operations. The role will support Mintsoft WMS, AutoStore automation, site infrastructure and end-user devices, while managing service desk requests, IT assets and user access. Working closely with warehouse operations and the wider IT team, you will help maintain secure, reliable systems … fast-paced operational environment. Confident troubleshooting hardware, software, network connectivity and end-user issues. Familiar with Microsoft Entra ID, Intune, Jamf and IT service management systems. Organised and proactive, with the ability to prioritise incidents and work to agreed SLAs. A strong communicator who takes ownership of issues ...

Observability Engineer Are you an experienced Observability Engineer with a passion for improving service performance, resilience and operational excellence? We are seeking a skilled professional to lead our observability capability, delivering effective monitoring, telemetry, dashboards and insights that enable proactive service management and continuous improvement across ...

observability across infrastructure, cloud, network and application environments Defining, building and deploying the strategy for Observability Creating dashboards that provide meaningful insight into service health, performance and capacity Improving alerting to ensure alerts are actionable and reducing unnecessary noise and alert fatigue Working with metrics, logs and telemetry … existing monitoring and helping engineering teams improve coverage Helping embed monitoring and observability into new and changed services Working with technical teams to improve service reliability and operational performance What we're looking for You could currently be working as an Observability Engineer, Monitoring Engineer, Site Reliability Engineer, Infrastructure ...

transformation for clients across industries. You will design target operating models, assess existing capabilities, and drive automation-first, AI-ready delivery across IT and service management. The role emphasizes GenAI, agentic workflows and AI governance, with opportunities to shape propositions, collaborate across levels and contribute to business development while ...

days) to receive an alert: Customer Delivery Manager Location: UK - Manchester, UK - Mobile England | Job-ID: 220830 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners … deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders within the customer organisation. You’ll make sure that Computacenter is responsive to their needs and that ...

forward-thinking professionals who enable the success of our firm. Bringing together teams across People & Culture, Marketing & Communications, IT, Operations, Finance, and Quality & Risk Management, we ensure Forvis Mazars has the right technology, tools, processes and support services to deliver exceptional client experiences and drive future growth. As part … establishing governance that enables secure, scalable and resilient technology solutions. Working closely with UK and Group IT teams, business leaders, Security, Data, Operations, Change Management and third-party suppliers, you'll help shape technology roadmaps, support major programmes of work and build a mature architecture capability that delivers real ...

networks, platforms and applications. You will ensure services are measurable, visible and proactively managed through effective telemetry, monitoring, alerting and reporting. Working closely with Service Delivery and technical teams, you will embed observability best practices into both existing and new services, providing actionable insights that improve performance, resilience … resolution, and drive continuous improvement through data-led analysis and governance. Acting as the organisation's observability subject matter expert, you will help reduce service disruption, improve operational efficiency and support a proactive approach to service management. What you'll bring You will have strong technical knowledge across ...

hiring Database Administrator (PostgreSQL & MongoDB) Location: Manchester/Telford - Hybrid/2 days Per week in Office Strong knowledge of database management systems such as Oracle, Microsoft SQL Server, MySQL, and PostgreSQL. Hands-on experience with MongoDB. Experience with database administration, maintenance, performance tuning, backup, and recovery. Knowledge … DevOps practices, and GitHub Actions. Strong Scripting and automation skills using Python, Shell Scripting, and PowerShell. Experience with ServiceNow for incident, change, and service management. Key Skills: PostgreSQL/MongoDB/Banking/Devops/Cloud/ServiceNow/SQL/Oracle ...