26 to 50 of 73 Service Management Jobs in the North West

Service Manager - Altrincham - Hybrid £50k + Excellent Benefits An exciting opportunity has arisen for an experienced Service Manager to join a growing software solutions provider. This role offers the opportunity to lead the delivery of services across software implementations, customer support, professional services, and screening solutions. You will … play a key role in shaping and scaling the organisation's service function. Key Responsibilities Oversee the delivery of software implementations, support services, and professional services, ensuring projects are delivered efficiently, on time, and within budget. Manage customer escalations, ensuring timely resolution and maintaining high levels of client satisfaction. ...

Skills & Experience Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public … sector or regulated environments Solid understanding of Agile methodologies and delivery frameworks Strong communication and stakeholder management skills Desirable Skills Experience with ServiceNow integrations and advanced platform features Broader module exposure beyond ITSM/CSM Agile certifications or formal training (e.g. Scrum) Qualifications & Certifications Relevant ServiceNow certifications such ...

onsite/week Duration: 6 months contract initially Rate: £510 per day (PAYE through Umbrella) Role Description: We are seeking an experienced Identity & Access Management (IDAM) Engineer to provide L2/L3 support for a large-scale, highly customised Identity and Access Management environment. The successful candidate will … possess extensive hands-on experience with Microsoft Identity Manager (MIM) and will be responsible for supporting, maintaining, troubleshooting, and enhancing critical identity management services across the organisation. The environment contains significant customisation, bespoke workflows, rule extensions, and integrations with multiple identity platforms, requiring an engineer capable of performing deep ...

Market rate (Umbrella only) Clearance Required: BPPS Duration: 6 months Location: Manchester or Inverness, 5 days onsite We are seeking an experienced Identity & Access Management (IDAM) Engineer to provide L2/L3 support for a large-scale, highly customised Identity and Access Management environment. The successful candidate will … possess extensive hands-on experience with Microsoft Identity Manager (MIM) and will be responsible for supporting, maintaining, troubleshooting, and enhancing critical identity management services across the organisation. The environment contains significant customisation, bespoke workflows, rule extensions, and integrations with multiple identity platforms, requiring an engineer capable of performing deep ...

delivery for the TechOps portfolio, sitting as a peer to the senior technical Heads of – Platform Operations, Infrastructure & Network, Retail Operations, Disaster Recovery, DBA, Service Management and SRE – with real authority to challenge, block or reprioritise their plans, not simply coordinate them. You will personally build … standard. Job Duties Sitting as a peer to the senior technical Heads of (Platform Operations, Infrastructure & Network, Retail Operations, DR, DBA, Service Management and SRE), with real authority to challenge, block or reprioritise their plans rather than simply coordinate them. Personally building and owning the master critical path ...

within a professional services environment. Operating across the firm’s enterprise data platforms, the role sits at the intersection of data architecture, platform engineering, service management, and delivery governance. The Technical Lead will act as the bridge between published data architecture and day-to-day engineering delivery, translating … implementable technical standards, reusable engineering patterns, and clearly defined work packages for the data engineering team.The role requires close collaboration with data architects, security, service management, internal stakeholders and delivery teams to ensure our enterprise data team provides stable, supportable, scalable solutions that align to business priorities.The successful ...

newly created position and will play a key part in the implementation of a new CMDB platform. You'll take ownership of Configuration Management across the technology estate, ensuring the CMDB becomes a trusted source of truth that supports operational excellence, governance, and service delivery. The Opportunity This … more than a BAU CMDB role. You'll have the chance to build the Configuration Management capability from the ground up, defining processes, establishing governance, driving adoption, and ensuring the organisation gets real value from its CMDB investment. Working closely with Service Management, Change, Asset Management ...

Senior AV/IT Engineer (Teaching and Events) ISS - Service Management & Delivery Location: Bailrigg, Lancaster, UK Salary: £33,002 to £37,694 (Full-Time/Indefinite) Closing Date: Sunday 09 August 2026 Interview Date: Wednesday 19 August 2026 Reference: 0628-26 Information Systems Services (ISS) is seeking … talented and enthusiastic Senior AV/IT Engineer (Teaching and Events) to join our Campus IT team within Service Management and Delivery Section. The role is primarily based on the Lancaster University Bailrigg campus. As a Senior AV/IT Engineer (Teaching and Events), you will be part ...

maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. AccountabilitiesProvision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering … improve the service to customers and stakeholders.Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service ...

Required: SC cleared/eligible for SC sole UK national Duration: 6 months Location: Inverness or Preston | 5 days onsite The Senior Security Incident Management Consultant operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of security incident management across a complex … lead for incident governance, the consultant provides a consolidated view of incident risk, drives supplier accountability, and supports continual improvement across the incident management lifecycle. Key Responsibilities Security Incident Governance Supplier Governance & Performance Management Incident Risk & Executive Oversight Reporting & Executive Visibility Assurance & Evidence Management Post-Incident Review ...

Summary The Client Services Director is responsible for proactively managing all aspects of service delivery, providing leadership and support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery … customer experience management, and professional services under one cohesive strategy to drive customer retention, growth and value realization. Main Responsibilities and Accountabilities Individual role holders may be advised of additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication ...

quickly become productive within an existing BeyondTrust environment, absorb knowledge from incumbent teams, support transition activities, and provide ongoing operational expertise as the service moves into BAU. We are seeking two experienced BeyondTrust SMEs to support the transition and ongoing operation of a Privileged Access Management (PAM) service. … knowledge transfer activities across the BeyondTrust platform, working closely with customer SMEs and operational teams. They will play a key role in ensuring secure management of privileged access, supporting integrations with Active Directory and Microsoft Entra ID, and assisting with the transfer of service knowledge into ...

Vulnerability Management Consultant - Location: Inverness or Preston, 5 days onsite - £500-568 per day depending upon experience Duration: 31/03/2027 This temporary contract is inside IR35 and will require working under the direction of the client delivery manager as part of a multi-disciplinary team. … obtain Security Clearance More details relating to UK Security Clearance can be found here: United Kingdom Security Vetting: clearance levels - GOV.UK The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, supporting the governance and coordination of vulnerability management activities across ...

nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Technical point of contact for complex applications, interfacing to both Client and customer stakeholders. Gain an understanding of the complete architecture … storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing a proactive ...

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing a proactive … role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. Your skills and experience Extensive experience across End User, Workplace and Collabration environments. Extensive experience of Windows Enterprise environments and associated tooling. Extensive experience in Windows Operating Systems ...

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing a proactive … role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. Your skills and experience Extensive experience across End User, Workplace and Collabration environments. Extensive experience of Windows Enterprise environments and associated tooling. Extensive experience in Windows Operating Systems ...

Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with a passion for service excellence … when it best meets business and personal needs. What you'll be doing as our IT Support Manager Leading and developing the IT Service Desk team to deliver a professional and responsive support service. Managing the delivery of first and second-line IT support for a diverse user base. ...

will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact. What you will be doing Lead multi-disciplinary support teams, building … culture of accountability, collaboration, and continuous improvement Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering ...

organisation’s IT governance framework. This role ensures effective oversight of IT spend, robust governance and control environments, high-quality delivery through QA management, strong data governance practices, and successful coordination of internal and external audit activities. The role acts as a key bridge between Technology, Finance, Risk, Compliance … requirements. Oversee adherence to relevant frameworks and standards (e.g. ITIL, COBIT, ISO 27001, data protection requirements). Provide governance oversight for IT change, risk management, and service management activities. Identify, assess and mitigate IT related risks Co‐ordinate management system “brainwork” Manage data repository, Oversight ...

systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands … with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly ...

creation of technical documentation and specifications related to cryptographic designs and implementations. Provision of subject matter expertise in cryptography methodologies.To manage and support the service management of cryptography solutions consumed by the Bank globally, in line with Technology Controls and Standards, including but not limited to Incident/… content or its audience.Influence or convince stakeholders to achieve outcomes.All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower ...

summary INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY The Digital Access Management Team is a new team to ensure an integrated process is in place in ensuring access to digital systems. The purpose of the post is: - to handle data to day tickets … employed role. Mailbox and calendar monitoring as directed on a rota. Completing of administrative tasks on rota. Use developed communication skills to interact with service users/stakeholders on detailed systems information across a range of complex issues to assist in the development of department, systems and processes. Handle ...

Vulnerability Management Consultant - MUST HAVE SC CLEARANCE - Inverness or Preston - 6 months+/RATE: £565 per day inside IR35 One of our Blue Chip Clients is urgently looking for a Vulnerability Management Consultant. Please note this role is to start end of September/early October. Please find … NATIONAL The candidate hasn't been outside the UK for more than 28 consecutive days during the last 5 years Role Title: Vulnerability Management Consultant (x3 seats) Location: Inverness or Preston, 5 days onsite MUST BE PAYE THROUGH UMBRELLA Role Description: About the role you're considering The Vulnerability ...

Road Network, and enable emerging technologies such as connected and autonomous vehicles. As Principal Machine Learning Engineer, you will lead the strategic direction, risk management, and continuous improvement of production AI/ML products and services that support critical business decision‐making. Working closely with Digital Services teams … operation of AI/ML products and services in production, maximising the value and adoption of data‐driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards, and ongoing enhancements ...

that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Description: Role Title: Vulnerability Management Consultant Location: Inverness or Preston, 5 days onsite Duration: 31/03/2027 Pay rate: £581 per day all inc. (PAYE through umbrella … Must hold an active SC clearance. Role Description: About the role you're considering The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, supporting the governance and coordination of vulnerability management activities across suppliers. The role assists in ensuring vulnerabilities ...