26 to 50 of 114 Service Management Jobs in the North West

Title : Support Team Lead - IAM Location: Leeds/Halifax/Manchester ( Hybrid mode at client location ) Job Summary- Support Team Lead - Identity & Access Management (IAM) The Support Team Lead is responsible for the day-to-day management of operational support activities, ensuring incidents, service requests, and user … queries are handled efficiently and within agreed service levels. The role focuses on queue management, workload prioritisation, work allocation, escalation management, and driving timely resolution of support issues across the team. Key Responsibilities Monitor and manage support queues, ensuring incidents and requests are prioritised and progressed ...

Must be willing and eligible to go through the SC Clearance process We are seeking an experienced Data Storage Solution Architect to join the Service Operations team supporting the clients account. This is a key position within the Hybrid Delivery organisation, helping to deliver critical project and operational outcomes … high-quality storage architecture services across business-critical customer workloads. About the Team The Data Storage Solution Architect will be a member of Service Operations within the clients account. Service Operations forms part of the wider Hybrid Delivery organisation, which is responsible for: Managed Services and Applications Multi ...

About the job you’re consideringThe SIAM Capacity Analyst will be accountable for the monitoring, governance, analysis, and optimisation of service capacity and performance across a multi-supplier environment. The role is outcome-focused, ensuring services have sufficient capacity to meet current and future business demand while driving proactive … planning, reducing performance-related risks, and enhancing the end-user experience through effective supplier management and data-driven insights.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company ...

Availability Analyst - Manchester £40-42,000 + Benefits SIAM Availability Analyst you will be accountable for the monitoring, governance, analysis, and continual improvement of service availability across a multi-supplier environment. Your role Own the Availability Management process across a multi-supplier environment, ensuring services meet agreed availability … resilience requirements. Monitor, analyse, and report on service availability, identifying trends, risks, and opportunities for improvement. Drive proactive initiatives to reduce service downtime and improve service resilience. Work with suppliers to investigate availability issues and implement corrective and preventative actions. Manage availability governance, reviews, risk management ...

build and operate are API-led, efficient, robust and secure. You will work closely with business stakeholders, solution architects, data architects, cyber security, service management, suppliers and the ICoE to translate business requirements into clear integration specifications, technically assure delivered integrations, prioritise new integration requests and ensure integrations … architect for adherence to the approved SZC integration strategy and for any deviations, agreed and captured with supporting rationale within the integration strategy Integration Service & Delivery Oversee the Integration Centre of Excellence (ICoE) delivery lifecycle from early engagement through to requirements capture, estimation, design, build, test, production implementation ...

SIAM Capacity Analyst - Manchester £40-42,000 + Benefits SIAM Capacity Analyst - you will be accountable for the monitoring, governance, analysis, and optimisation of service capacity and performance across a multi-supplier environment. Experience Experience in Capacity Management, Service Management, or Service Performance within complex … across multiple suppliers. Ability to analyse capacity, utilisation, performance, and demand data to identify trends, risks, constraints, and optimisation opportunities. Experience producing capacity forecasts, service performance reporting, and presenting insights to technical and business stakeholders. Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity ...

Service Transition Manager Location: Manchester (1 day per week onsite, remainder remote/hybrid) Contract Type: Permanent Salary: Competitive + Benefits Overview We are seeking an experienced Service Transition Manager to play a key role in delivering successful technology and digital transformation initiatives. This position will be responsible … ensuring that new or changed technology services transition smoothly from project delivery into operational support, with clear service ownership, support processes and governance in place. Working across business, technology and third-party suppliers, you will establish service acceptance criteria, define support models, coordinate operational readiness activities and ensure ...

Service Desk Customer Liaison Macclesfield |Full-Time |On-Site (5 Days per Week) Join a Team Where Customer Service Makes a Difference Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison … become the vital link between our customers, engineers, and service teams, ensuring every request is handled efficiently and professionally. This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact on the customer experience. The Opportunity ...

Field Service Engineer - North West/Remote with travel - Competitive Salary + car or allowance + benefits Dahlia Recruitment - Life Sciences are working in partnership with a Global Healthcare company to recruit for an experienced Field Service Engineer as the enter an exciting and challenging growth period. Having … driving license and be willing to travel. Due to continuing growth and increasing demands within the UK market we looking to recruit a field service engineer with experience in Medical Devices to join the highly successful service team. SPECIFIC RESPONSIBILITIES & ACCOUNTABILITIES: Delivery of all technical service support ...

high-quality, customer-focused service. Your new role As Asset Supervisor - Helpdesk & Stores, you will be responsible for the day-to-day management of the Facilities Helpdesk and Stores functions, supporting service delivery across a large and varied estate. You will lead and support operational teams, monitor service performance, manage stakeholder relationships and drive continuous improvement through effective use of CAFM systems, reporting and service management processes. This is an excellent opportunity for an experienced FM Helpdesk, CAFM or Facilities Coordinator professional looking to progress into a supervisory role within a large and professional facilities ...

Security Incident Management Analyst Location: Inverness or Preston | 5 days onsite Duration: 5 months possible extension Pay rate: up to £575 per day umbrella Clearance: Active SC clearance/UK sole national Role Description: The Security Incident Management Analyst operates within the Operational Integrator (OI) function … multi-supplier (SIAM) environment, supporting the governance and coordination of security incident management activities across suppliers. The role assists in ensuring security incidents are identified, tracked, escalated, and reported in accordance with client policies and agreed service levels. Working closely with suppliers, service management teams ...

Service Delivery & Operations Manager - Cheshire Were working with an established technology business that is looking for an experienced Service Delivery & Operations Manager to lead its technical service function. This is a broad role combining team leadership, customer management, service delivery and technical oversight. Youll take … senior point of contact for customers. Key Responsibilities Lead and develop a team of technical professionals. Take ownership of day-to-day service delivery and performance. Monitor SLAs, KPIs, workloads and operational standards. Manage technical escalations and support the team when required. Build strong relationships with customers and senior ...

incident and problem resolution. Experience producing technical documentation, implementation plans, support handover material and standards documentation. Experience working within change control, operational governance and service management processes. Strong communication skills, including the ability to explain technical risks, decisions and trade-offs clearly. Ability to coach, guide and support … patterns desirable. Infrastructure as Code, automation, scripting and CI/CD practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience ...

Service Desk Enablement & Digital Support Specialist We're looking for a Service Desk Enablement & Digital Support Specialist to enhance service desk capability, drive digital adoption, and improve the overall user support experience. This role sits at the heart of IT operations-bridging Service Desk teams … service owners and business users to reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk ...

technology addresses persistent challenges of the business-to-business and business-to-consumer world. We design and operate many leading digital software-as-a-service products that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Cloud Services Engineer, specialising … connect with our clients to design, build and operate infrastructure and cloud services. Production services have people in roles covering Operations, Architecture, Project Management and Service Management. We cooperate in DevOps teams with our customers, both internal and external. We work in an open, honest and collaborative environment. ...

live Workday environments. This is an office-based role in Manchester for someone who combines strong Workday technical knowledge, hands-on delivery experience, service discipline and consulting skills.You will support global clients across Workday technical services, helping them keep integrations, Extend applications and related platform components stable, supportable … continuously improving. You will collaborate with client stakeholders, service teams, functional consultants, integration specialists, security and reporting colleagues and delivery leads to resolve issues, deliver enhancements and identify opportunities to improve automation, integration resilience and user experience.Your RoleAs a Workday Technical Consultant focused on Workday Integrations and Workday Extend ...

looking for an experienced Service Delivery Manager to join a growing Technology and Transformation function, taking ownership of service performance, application support, stakeholder relationships, and the ongoing improvement of technology services. This is a varied role combining service delivery, supplier management, and technology improvement. … make sure services are performing effectively, issues are resolved quickly, and technology continues to support wider organisational objectives. Key Responsibilities Own and manage service delivery against agreed SLAs, KPIs, and service standards Build strong relationships with stakeholders, understanding demand and ensuring technology services align with business needs Identify ...

community that cares about you! More about your role As our Change Lead, you will take ownership of the end-to-end Change Management process across IT Operations, ensuring changes are assessed, authorised, implemented and reviewed in a controlled and consistent way. You'll strike the right balance between … pace, risk and control, helping to maintain service stability while enabling business change. You'll lead governance activities including chairing Change Advisory Board (CAB) meetings, overseeing change schedules, and managing dependencies and conflicts. Working closely with Incident, Problem and Service Lifecycle teams, you'll ensure risks are understood ...

Service Desk Administrator Oldham, Greater Manchester Up to £30,000 + Benefits Monday to Friday | 8:30am – 5:00pm Full-Time | Office Based Are you an organised Service Desk professional who thrives in a fast-paced environment and takes pride in delivering exceptional customer service? We are recruiting for an experienced Service Desk Administrator to join a well-established and growing business. This is an excellent opportunity to become part of a supportive team where you'll play a vital role in coordinating engineers, managing customer requests and ensuring service levels ...

world. Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build … other cross-functional teams to have a best support experience for Ivanti customers. To provide enterprise-level technical and functional support for Ivanti Enterprise Service Management products to global customers, partners, and internal staff through troubleshooting and diagnosis. To participate in the continuous improvement of Ivanti products, solutions ...

manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, youll make an impact in the following ways: Provide … Perform root cause analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases ...

environment. This role is ideal for someone who combines strong project coordination skills with a solid understanding of End User Computing (EUC), application lifecycle management, and endpoint technologies. You will work closely with technical teams, project managers, and stakeholders to coordinate remediation activities, track progress, manage risks, and help … opportunities, and help shape ways of working as the programme evolves. Key Responsibilities Coordinate workstation and application End-of-Life (EOL) and End-of-Service (EOS) remediation activities. Support the planning, tracking, and delivery of remediation workstreams across multiple applications and technologies. Maintain project documentation, action trackers, RAID logs ...

Global Banking School in Manchester/Leeds seeks a Jira Developer to configure and maintain Jira Service Management, aligning with ITIL processes and enabling efficient service delivery. You will design workflows, empower automation via APIs, integrate with enterprise tools, manage users and permissions, and drive continual improvement ...

needs of teaching, learning and business operations. You will play a key role in developing a modern, insight-led support function, bringing together service management, digital adoption, classroom technology, user engagement and emerging technologies to create a consistent experience across the University. What You'll Do: Lead Technology … campuses. Provide direction, coaching and support to managers and specialist teams, fostering a collaborative and accountable culture. Oversee the University's support operations, including service performance, governance, prioritisation, escalation routes and knowledge management. Develop and embed a support model that effectively balances remote assistance, regional on-site provision ...

portfolio. You will be responsible for the planning, coordinating, and delivery of defined process deliverables requiring engagement from teams across multiple organizations. You will management device and asset lifecycle management. You will be looking after desktop hardware forecasting and procurement oversight. Risk & Process Management Activities Meeting and Reporting … management Device & Asset Lifecycle Management. Desktop Hardware Forecasting & Procurement. Product Transition Management. Reporting & Reconciliation. Vendor Relationship Management. Governance Reporting & Audit What we are looking for: Audit, Risk, Compliance, Business Control or contact centre/end user support servicing environment experience Risk and control related transformation or strategic planning. Knowledge ...