76 to 100 of 114 Service Management Jobs in the North West

Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall … teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold ...

doing: Perform initial triage and investigation of security incidents. Monitor security alerts and events from SIEM and other security tools. Participate in vulnerability management and patching. Maintain and update security documentation and procedures. Monitor Sec ops mailbox for alerts and triage them. Work with the ServiceDesk team to assist … Knowledge & Expertise What We’re Looking For: Basic understanding of IT infrastructure components including networks, servers, operating systems, and cloud services. Familiarity with IT service management principles (ITIL) and incident/problem/change management processes. Ability to troubleshoot common IT issues and elevate complex problems appropriately. ...

automation capabilities across a global estate. You will work collaboratively with the business and the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - to provide security and governance for existing and new services. The purpose of this role is to deliver the day-to-day security operations … security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply ...

high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have … automate manual processes and reduce operational effort. Work collaboratively with engineers and stakeholders to deliver technical solutions. Contribute to incident, problem and change management activities. Research and evaluate new technologies, tools and approaches that could improve platform capabilities. Utilise AI-assisted engineering tools to improve productivity, automation and operational ...

possible and ensuring solutions are properly implemented. Escalating complex incidents to the 2nd Line team where appropriate. Maintaining accurate documentation and following structured IT service management processes. Working within agreed change, security and compliance procedures. Contributing to the ongoing IT transformation programme. The expectation is simple … Understand the problem, find the cause and fix it properly. About You We're looking for someone who combines technical ability with excellent customer service . You'll ideally have experience in an IT support environment where you have been responsible for diagnosing and resolving issues rather than simply ...

modern enterprise environment, gaining exposure to cloud, virtualisation, monitoring, and critical infrastructure operations. You'll play a key role in monitoring, incident management, backup validation, patching support, and infrastructure administration across both Azure and on-premise platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise … troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles ...

Procurement Category Manager – IT & Data is responsible for the end‐to‐end category management, sourcing, and supplier oversight of all IT and Data-related spend across the organisation. This includes software, cloud, infrastructure, managed services, telecoms, cyber security, professional services, and data platforms/services. The role partners closely … with Technology and Data leadership to deliver commercial value, risk management, and supplier performance, while ensuring procurement activity aligns with governance, regulatory, and policy requirements. This is a hybrid role, working 2-3 days a week from our Manchester city centre office. Responsibilities will include: Category Strategy & Leadership ...

operational excellence of the organisation. Key Responsibilities: As the Quality and Compliance Administrator, the successful candidate will be responsible for: Documentation and Policy Management: - Administering and maintaining company documentation, policies and operational records. - Ensuring all documents are accurate, current and securely stored. - Coordinating updates with senior leaders and maintaining … records of policy reviews. Digital Apprenticeship Service Management: - Overseeing the day-to-day management of the Digital Apprenticeship Service. - Ensuring accurate records for apprentices, employers and programmes are maintained. - Monitoring apprenticeship agreements and resolving discrepancies. Management Information System Oversight: - Maintaining accurate and up-to-date records ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

internally and externally provisioned applications estate, with SAP at its core. The role is responsible for technical and commercial oversight, governance, assurance and outsourced service management and is expected to be hands-on with the day-to-day direction of outsourced resources and decision making relating … Lead to evolve cyber control framework of Manage, Protect, Detect and Respond capability/controls, with ongoing maturity assessments Oversee service provisioning and hosting of external/SaaS LoB apps and associated integrations Manage apps lifecycle (scope, source, design, build, test, commission, host, run, maintain, upgrade, retire, archive ...

risks. Supporting network improvement projects and wider business initiatives. Working closely with security teams on network reporting, risk analysis and compliance activities. Collaborating with service management teams to ensure agreed service levels are met. Supporting secure network environments, including crypto solutions and associated technologies. Maintaining network documentation … operational processes. Liaising with third-party vendors and technology partners to optimise service delivery. Required Experience We're keen to speak with candidates who can demonstrate: Strong Network Engineering/IT Infrastructure background. Experience within secure or highly regulated network environments, including crypto technologies. Good knowledge of Cisco technologies ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

About the job you’re consideringCapgemini provides a service to a Private Sector organisation. You will be working as part of a Service Management delivery team.Reporting into the Head of GSMC, the Major Incident Manager is responsible for end-to-end management of all IT major … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Your roleLeading, driving, and chairing all investigation activities, meetings, and conference calls and being accountable for resolving the outage via workaround or permanent fixForming ...

optimised, and aligned with the customer's business outcomes. Key Responsibilities Lead the architecture of complex, multi-tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high-level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across … solution workshops, customer discovery sessions, and deep-dive technical/operational interviews. Shape pricing models including T&M, Fixed Price, Outcome-based, or Managed Service constructs. Ensure commercial solutions reflect risk-adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...

security policies to protect sensitive data, secure third-party access and support workforce mobility initiatives. Collaborate with Security Architecture, End User Computing, Identity & Access Management and Security Operations teams to deliver secure browser-based access solutions. Support browser modernisation initiatives that replace traditional VPN and endpoint-centric security controls … Governance Lead operational readiness and transition requirements from design/build phase to BAU Lead policy governance, including rule review, optimisation, recertification, and compliance management processes. Drive continuous improvement of network security operations through automation, policy simplification, and control standardisation. Identify opportunities to reduce operational risk through proactive firewall ...

support, providing face-to-face, telephone, email, and remote assistance to users across the firm. Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate. Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology. Support Microsoft Windows, Microsoft … Active Directory, Microsoft Entra ID, legal applications, and document management systems. Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise ...

Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Reporting To: Daniel Huijbens Description The TAM is the customer's technical owner for the service and the expert voice in the relationship. They quantify the customer's security maturity through the TAM Score framework, build and steer a defensible … incident response Ability to understand end-to-end customer environments (cloud, infrastructure, security stack) Experience with security tools (e.g. SIEM, EDR, SOAR, DLP, vulnerability management) Able to interpret and translate security metrics into clear risk-based narratives Proven ability to build and maintain 12-month technical roadmaps with quarterly ...

Marks & Spencer plc is seeking a Service Design & Transition Manager to lead the design and transition of new and changed services into live support within the D&T Service Management team. You will ensure services are fit for purpose, deliver business value, and are backed by robust … service designs and clear BAU readiness. You will work with practice owners, partners and suppliers to embed SD&T practices, govern end-to-end delivery from design to BAU, and maintain up-to-date service #J-18808-Ljbffr ...

Adult Services is making Wirral great for Adults, vulnerable people and their families and to promote an ethos of a high level of customer service to all key stakeholders, partners and clients. Provide efficient administrative support and be responsible for, in accordance with corporate policies, administrations of financial reporting … statutory requirements across the service. KEY TASKS Business Support Officer Responsible for the development, operation and delivery of comprehensive administration support across the service, ensuring deadlines are met and tasks are completed to a high standard, inclusive of minute taking. Minute take events and meetings, incorporating previous minutes. ...

Experience working with engineering and delivery leadership to ensure solutions are technically sound and practically deliverable. Strong understanding of security, governance, resilience, operational and service management considerations within solution design. Commercial awareness, including the ability to balance technical outcomes with cost, timescales, risk and delivery constraints. Experience working … your work anniversary in addition to UK bank holidays Electric Vehicle leasing with salary sacrifice Contributed Pension Scheme Death in service cover About UBDS Group At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data ...

Entry‐level Azure certification such as AZ‐900 or AZ‐104 Exposure to automation tools such as Terraform or Ansible Awareness of ITIL or service management frameworks Our culture At System C, we value collaboration, ownership and integrity. You will be supported to learn, grow and develop your ...

Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations. Role Whilst the exact responsibilities … will vary, the main duties of the role can be summarised as follows: To maintain a high degree of customer service for all support queries and adhere to good service management principles To take ownership of user problems and be proactive when dealing with user issues ...

running and results alongside internal teams and external auditors. Provide operational support across both live and test environments. Work across data centre, network and service management operations to maintain high levels of availability and resilience. Help train and develop junior team members, sharing your knowledge and supporting their … varied range of operational responsibilities to support wider business needs. Main Skills Needed Experience working with server, application or network monitoring and management tools. Familiarity with automated scheduling or batch-processing platforms. Strong troubleshooting and problem-solving skills. Good written and verbal communication. Ideally, experience with Microsoft applications ...

Lead to drive the delivery and performance of a broad applications estate with SAP at its core. The role oversees governance, outsourcing relationships and service management, while actively directing outsourced resources. The position requires hands-on leadership in risk and change management, SAP hosting, and the security ...