76 to 100 of 116 Service Management Jobs in the North West

effective operation of Gamma's Voice Network Platform. This role coordinates day-to-day network operations, maintenance and change delivery, ensuring objectives and service commitments are met through effective workload management, guidance and stakeholder engagement. The role combines strong technical expertise with hands-on people leadership, providing guidance … align activities across the Voice Network platforms. This includes supporting cross-functional planning, managing dependencies, and ensuring the successful delivery of maintenance, change and service-related work, all with a strong focus on operational excellence. What will you be doing day-to-day? Here are a few examples ...

Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall … teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold ...

Operations Manager in our Connectivity (Network) team is responsible for continually improving the service delivered by the M&S and its Connectivity Partners, while ensuring commercial value and effective operational oversight. This role bridges technical engineering with strategy and vendor management to ensure high availability, security, and performance … connectivity services across all M&S sites. You’ll lead from the front, supporting engineers and partners with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function. What’s In It For You Being a part of M&S is exactly that - playing ...

digital solutions, you will manage support requests from initial contact through to resolution or effective escalation. You will combine practical troubleshooting with excellent customer service, supporting access, permissions, data, workflows, configuration and application usage. Embedded within the Digital Development Team, you will work with product owners, developers, data specialists … operating systems, networks, infrastructure, identity services, software engineering, database development or infrastructure design. Your Impact in this position You will provide a friendly, responsive service that improves user adoption, reduces repeat incidents and helps colleagues work safely and effectively. By giving clear guidance, delivering training, maintaining accurate records ...

processes, and ongoing innovation, with our teams around the world playing a key role in making that happen. The Role As IT Procurement & Asset Management Coordinator , you’ll support the day-to-day operations of our global IT Procurement and Asset Management function. You’ll take ownership … processes run efficiently, records remain accurate and compliant, and our teams receive the support they need. Who We’re Looking For Experience using ticketing, service management or workflow systems to manage and prioritise requests Strong organisational skills and excellent attention to detail Proficiency in Microsoft 365, particularly Excel ...

high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have … automate manual processes and reduce operational effort. Work collaboratively with engineers and stakeholders to deliver technical solutions. Contribute to incident, problem and change management activities. Research and evaluate new technologies, tools and approaches that could improve platform capabilities. Utilise AI-assisted engineering tools to improve productivity, automation and operational ...

strategy, aligns cloud architectures to strategic goals, and works across Technology, Innovation and Enterprise Architecture to ensure cloud-based architectures support agreed objectives and service expectations. This is an architecture enablement role rather than an architecture gatekeeping role. The successful candidate will define reusable patterns and guardrails, provide early … Demonstrable experience designing and governing enterprise cloud solutions. Strong knowledge of Microsoft Azure architecture and cloud-native services. Experience of identity and access management, including Microsoft Entra ID. Experience of cloud security, governance, resilience, cost management and operational design considerations. Experience with Infrastructure as Code, automation and contemporary ...

workflows, integrations and AI agents that reduce manual effort, improve consistency and create repeatable value. This is an engineering and ownership role, not a service desk position with occasional automation duties. You will work from business problem through design, build, testing and safe deployment, and remain accountable for performance … part of how we work, and we believe our people are what make NetTeam a great business to join. You will work across Service, Professional Services, Cyber, Commercial and Operations, with the opportunity to shape standards, reusable solutions and customer-facing services rather than simply maintain a fixed backlog. ...

workflows, integrations and AI agents that reduce manual effort, improve consistency and create repeatable value. This is an engineering and ownership role, not a service desk position with occasional automation duties. You will work from business problem through design, build, testing and safe deployment, and remain accountable for performance … part of how we work, and we believe our people are what make NetTeam a great business to join. You will work across Service, Professional Services, Cyber, Commercial and Operations, with the opportunity to shape standards, reusable solutions and customer-facing services rather than simply maintain a fixed backlog. ...

supportive and collaborative environment. You'll act as the first point of contact for IT support across the business, providing a high-quality service to users while gaining exposure to a broad range of technologies, systems and infrastructure. The role is based in Carlisle with occasional travel to supported … Acting as the first point of contact for IT support requests via telephone, email and face-to-face. Logging, managing and resolving incidents and service requests through their ticketing system. Providing first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals. Supporting the full user lifecycle ...

Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You'll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience. Location: Manchester (onsite full time) What you'll do Undertake incident and request … Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS ...

Certificate in Requirements Engineering BCS Practitioner Certificate in Modelling Business Processes BCS Practitioner Certificate in Business Analysis Practice BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Role of the BA Investigation and Elicitation Techniques Process and Data Modelling Stakeholder Analysis & Management …/9-4 or equivalent (Essential) About the Employer PAYSTREAM ACCOUNTING SERVICES LIMITED Paystream are one of the UK's largest Umbrella and Accountancy service provider. This opportunity is in their software development arm Tifo. Tifo builds and sells software into recruitment agencies throughout the UK, our biggest product ...

into operational support. Essential Skills & Experience Proven experience delivering IT infrastructure, application migration, or End User Computing projects. Strong project planning, governance, and RAID management experience. Excellent stakeholder and supplier management skills. Experience coordinating testing, deployment, and operational transition activities. Knowledge of project delivery methodologies such as PRINCE2 … Waterfall. Desirable Experience Microsoft Azure Virtual Desktop (AVD). Application Packaging (MSIX, App Attach). Microsoft Endpoint and Modern Workplace technologies. ITIL or Service Management environments. This is an excellent opportunity to play a key role in delivering a business-critical transformation programme, working across technology and business ...

site) Duration: 6 months initial The opportunity: We're looking for a Workday Applications Support Analyst to support UAT and the transition into live service of a new Workday Financials platform, providing technical and functional support to users after go-live. You'll support and administer Workday Financials, focusing … Security and Integrations, within the Application Management Services (AMS) team. You'll handle incidents, service requests, change delivery and releases and help build the Workday support model and knowledge base. You'll also support the wider AMS portfolio, including treasury and banking systems and share your Workday knowledge ...

site) Duration: 6 months initial The opportunity: We're looking for a Workday Applications Support Analyst to support UAT and the transition into live service of a new Workday Financials platform, providing technical and functional support to users after go-live. You'll support and administer Workday Financials, focusing … Security and Integrations, within the Application Management Services (AMS) team. You'll handle incidents, service requests, change delivery and releases and help build the Workday support model and knowledge base. You'll also support the wider AMS portfolio, including treasury and banking systems and share your Workday knowledge ...

come and join the team in Knutsford. The primary role of the Technical Support Specialist is to provide support to the UK & Ireland Field Service Engineers and the Glory internal customer helpdesk. The job holder will provide Level 2 Support on both hardware & software, with an emphasis on software … will be responsible for managing technical escalations through to resolution, as well as utilising Glory’s bespoke remote device management platform to aid a swifter resolution, were possible, on solutions that are linked to the platform. Additional responsibilities will be to perform technical analysis on service management ...

Infotel UK is looking for an experienced Quality Assurance Manager to lead QA and service management across automotive technology programmes. The role will work closely with automotive clients, engineering teams, product owners, and delivery teams to ensure high standards of quality, reliability, and compliance throughout the product lifecycle. … digital platforms, and modern Agile/DevOps delivery. Responsibilities Define and implement QA strategies, standards, processes, and governance across automotive programmes. Lead QA and service delivery teams across multiple projects and workstreams. Manage and improve Ticket Processing & Tracking across ITSM tools. Facilitate and execute regular stakeholder workshops. Produce ...

optimised, and aligned with the customer's business outcomes. Key Responsibilities Lead the architecture of complex, multi-tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high-level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across … solution workshops, customer discovery sessions, and deep-dive technical/operational interviews. Shape pricing models including T&M, Fixed Price, Outcome-based, or Managed Service constructs. Ensure commercial solutions reflect risk-adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...

strategic and operational leadership role, driving a digital-first approach across infrastructure, cyber security, Microsoft 365, Azure, Dynamics 365, AI agents and care management systems. You will balance reactive IT service excellence with proactive digital transformation, ensuring secure, cost-effective and scalable technology that delivers measurable business value. … deliver the Digital & IT strategy and operating model Modernise infrastructure, Microsoft 365, identity, Azure and device estate Establish strong, ITIL aligned service management foundations Strengthen security, compliance and data protection Lead implementation and optimisation of Dynamics 365 or similar business platforms Drive systems integration, automation and data flow ...

growing Employee Experience and HR practice. This role is focused on client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences. You will play a critical role in enabling the HR organisation by delivering ServiceNow solutions and supporting large scale HR transformations and programmes with … HRSD, CIS ITSM or other ServiceNow certifications completed, in progress or part of your development plan. Experience supporting ServiceNow, HR technology, employee experience, enterprise service management or digital transformation projects through business process improvement, requirements gathering, solution workshops, testing, change or rollout activities. A good understanding ...

Tasks will include; To provide technical support; answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing … items, their software configuration and location Support users in the use of Computer equipment by providing necessary training and advice To allocate more complex service issues to 2nd Line Support Technical Officer To arrange for external technical support where problems cannot be resolved in house Training Level 3 Information ...

drive issues through to resolution, ensuring the availability, resilience, performance and security of critical business systems. Working closely with the Senior Technical Services, Service Operations, Clinical Systems, Digital and Project teams, the IT Infrastructure Analyst will deliver secure, scalable and high-performing technology solutions across the organisation. The role … initiatives and adoption of AI technologies. The post holder will develop dashboards, reporting and operational insights to support data-driven decision making and continual service improvement. IT Infrastructure Analyst Manchester - with travel to offices and clinical sites across the UK 40 Hrs Salary up to £34,000 Per annum ...

Finance processes to the new platform. The Workday Applications Support Analyst will play a key role in supporting the UAT and transition into live service, providing technical and functional support to users following go-live. The role will also help establish, document and continually improve the Workday support model … Workday Financials, with a particular focus on Security & Integrations. Working as part of the AMS team, the successful candidate will support incident resolution, service requests, change delivery, releases and continuous improvement activities, ensuring the platform remains secure, stable and aligned with business requirements. Whilst primarily focused on Workday ...

Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Reporting To: Daniel Huijbens Description The TAM is the customer's technical owner for the service and the expert voice in the relationship. They quantify the customer's security maturity through the TAM Score framework, build and steer a defensible … incident response Ability to understand end-to-end customer environments (cloud, infrastructure, security stack) Experience with security tools (e.g. SIEM, EDR, SOAR, DLP, vulnerability management) Able to interpret and translate security metrics into clear risk-based narratives Proven ability to build and maintain 12-month technical roadmaps with quarterly ...

Observability Engineer Are you an experienced Observability Engineer with a passion for improving service performance, resilience and operational excellence? We are seeking a skilled professional to lead our observability capability, delivering effective monitoring, telemetry, dashboards and insights that enable proactive service management and continuous improvement across … networks, platforms and applications. You will ensure services are measurable, visible and proactively managed through effective telemetry, monitoring, alerting and reporting. Working closely with Service Delivery and technical teams, you will embed observability best practices into both existing and new services, providing actionable insights that improve performance, resilience ...