51 to 75 of 89 Service Management Jobs in the North West

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing a proactive … role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. Your skills and experience Extensive experience across End User, Workplace and Collabration environments. Extensive experience of Windows Enterprise environments and associated tooling. Extensive experience in Windows Operating Systems ...

organisation’s IT governance framework. This role ensures effective oversight of IT spend, robust governance and control environments, high-quality delivery through QA management, strong data governance practices, and successful coordination of internal and external audit activities. The role acts as a key bridge between Technology, Finance, Risk, Compliance … requirements. Oversee adherence to relevant frameworks and standards (e.g. ITIL, COBIT, ISO 27001, data protection requirements). Provide governance oversight for IT change, risk management, and service management activities. Identify, assess and mitigate IT related risks Co‐ordinate management system “brainwork” Manage data repository, Oversight ...

Provide leadership across the cloud and platform toolchain, including Azure, AWS, Entra ID, Boomi, ServiceNow integrations, and related controls. Manage cloud vendor and managed service partner relationships. People Management & DevelopmentManage senior engineers and architects through regular 1:1s, goals, performance reviews, and development conversations. Build and sustain … Head of IT – Platform Engineering. Translate business, security, architecture, and operational demand into priorities, reusable patterns, and standards. Represent the function in architecture governance, service design, transition, and senior leadership forums. Produce roadmaps, business cases, standards, and technical briefings to support decision-making. Delivery & Operational OversightEnsure engineering delivery oversees ...

About the Company Employee Experience Technology (EET) Mobile team is hiring a process analyst/implementation analyst to work within our Service Assurance team. Supporting the Service manager to document existing business processes, improvement opportunities and work with regional stakeholders to deploy enhancements to procedural documentation, controls … improvements within the Corporate Mobile space among mobile carriers in 39 countries. About the Role The successful candidate should have good experience with stakeholder management and be able to demonstrate effective communication skills as they will be expected to work with various teams with EET Mobile (Product Managers, Service ...

maintaining and improving infrastructure services in line with Group standards, policies and architectural principles. Ensuring systems remain secure, available, resilient and performant, meeting agreed service levels and operational objectives. Supporting infrastructure projects, platform upgrades and technology refresh activities from planning through to implementation. Investigating and resolving complex incidents … large-scale, business-critical production environments. Strong diagnostic and problem-solving skills with experience managing complex technical incidents. Knowledge of mainframe operational practices, change management and service management processes. Experience working within highly regulated or enterprise-scale environments. Effective communication and collaborator management skills, with ...

technical documentation and specifications related to cryptographic designs and implementations. Provision of subject matter expertise in cryptography methodologies. To manage and support the service management of cryptography solutions consumed by the Bank globally, in line with Technology Controls and Standards, including but not limited to Incident/Problem … content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement.· Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights.· Drive adoption and change management, including training, communications, and user readiness activities.· Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools.· Partner with vendors ...

meaningful business change, we'd love to hear from you. What You'll Be Doing As Business Systems Manager, you will: Lead the operational management of key business-critical systems, ensuring reliability, performance and effectiveness. Manage and develop a team responsible for delivering exceptional system support and service … assess the implications of changes to business processes and systems, and co-ordinate development & rollout to ensure the quality and effectiveness of the Change Management Process Drive continuous improvement by identifying opportunities to enhance functionality, efficiency and user experience. Coordinate the successful transition of projects into business-as-usual ...

automation capabilities across a global estate. You will work collaboratively with the business and the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - to provide security and governance for existing and new services. The purpose of this role is to deliver the day-to-day security operations … security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply ...

with the customer's business outcomes. Key Responsibilities1. Deal & Solution Architecture LeadershipLead the architecture of complex, multi‐tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high‐level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across … customer discovery sessions, and deep‐dive technical/operational interviews.4. Financial & Commercial ArchitectureShape pricing models including T&M, Fixed Price, Outcome‐based, or Managed Service constructs. Ensure commercial solutions reflect risk‐adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...

possible and ensuring solutions are properly implemented. Escalating complex incidents to the 2nd Line team where appropriate. Maintaining accurate documentation and following structured IT service management processes. Working within agreed change, security and compliance procedures. Contributing to the ongoing IT transformation programme. The expectation is simple … Understand the problem, find the cause and fix it properly. About You We're looking for someone who combines technical ability with excellent customer service . You'll ideally have experience in an IT support environment where you have been responsible for diagnosing and resolving issues rather than simply ...

modern enterprise environment, gaining exposure to cloud, virtualisation, monitoring, and critical infrastructure operations. You'll play a key role in monitoring, incident management, backup validation, patching support, and infrastructure administration across both Azure and on-premise platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise … troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles ...

senior stakeholders to ensure the right outcomes are achieved. You'll sit alongside leaders across Platform Operations, Infrastructure, Network, SRE, DBA, Retail Operations and Service Management, driving delivery excellence across major technology programmes and ensuring risks, dependencies and delivery challenges are identified and addressed before they impact … portfolio. Challenge assumptions, validate delivery commitments and ensure realistic planning. Manage critical dependencies across infrastructure, platform, network, database and operational teams. Lead governance, risk management and change control across major programmes. Take ownership of the highest-risk initiatives, personally driving programmes through to successful delivery. Improve transparency through evidence ...

deskside IT support. Troubleshoot issues involving Microsoft 365, Windows 11, Exchange and Active Directory. Log and manage incidents, requests and problems through the IT service management system. Take ownership of support tickets through to resolution or appropriate escalation. Monitor outstanding tickets and provide users with regular progress updates. … with users across all levels of the organisation. Participate in floor-walking, technology rollouts, testing and IT projects. Maintain support documentation and contribute to service improvements. Work collaboratively with senior analysts and specialist technical teams. Required experience: At least two years' experience in a service desk, desktop support ...

Procurement Category Manager – IT & Data is responsible for the end‐to‐end category management, sourcing, and supplier oversight of all IT and Data-related spend across the organisation. This includes software, cloud, infrastructure, managed services, telecoms, cyber security, professional services, and data platforms/services. The role partners closely … with Technology and Data leadership to deliver commercial value, risk management, and supplier performance, while ensuring procurement activity aligns with governance, regulatory, and policy requirements. This is a hybrid role, working 2-3 days a week from our Manchester city centre office. Responsibilities will include: Category Strategy & Leadership ...

operational excellence of the organisation. Key Responsibilities: As the Quality and Compliance Administrator, the successful candidate will be responsible for: Documentation and Policy Management: - Administering and maintaining company documentation, policies and operational records. - Ensuring all documents are accurate, current and securely stored. - Coordinating updates with senior leaders and maintaining … records of policy reviews. Digital Apprenticeship Service Management: - Overseeing the day-to-day management of the Digital Apprenticeship Service. - Ensuring accurate records for apprentices, employers and programmes are maintained. - Monitoring apprenticeship agreements and resolving discrepancies. Management Information System Oversight: - Maintaining accurate and up-to-date records ...

within a demanding support environment. We are looking for a flexible individual and someone who is passionate about IT, and providing excellent levels of service to Trust staff. This is a great opportunity to work within a fast paced and exciting environment that is continually changing on a monthly … solving & communication skills. A professional attitude when interacting with staff, customers, and suppliers, face-to-face and over the telephone. Exceptional organisational and time management skills, and able to prioritise your own workload. The ability and willingness to work occasional evenings and weekends as and when required. The ability ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Join our Network Service Operations team as Network Engineer in the next step to transform the DWPs datacentre and remote site network infrastructure into leading edge technologies. … network security principles and technologies including next-generation firewalls, VPNs, encryption and authentication, with experience applying security controls in live environments. Incident, problem and service management: Proven experience providing 3rd line support and managing incidents, problems and changes using ITSM practices, including proactive monitoring and service improvement. ...

support, providing face-to-face, telephone, email, and remote assistance to users across the firm. Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate. Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology. Support Microsoft Windows, Microsoft … Active Directory, Microsoft Entra ID, legal applications, and document management systems. Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise ...

functional issues in collaboration with the team. Act as a mentor for junior consultants, supporting their development and reviewing their work. Manage incidents, service requests, and changes through ServiceNow or other ITIL-aligned service management platforms. Your Profile Minimum of 3 years of experience as a Workday … while providing guidance to junior colleagues. Excellent communication skills in English. Availability to work onsite at client office in Manchester or Inverness. Hour of service are 07:00 to 19:00 and team will operate separate shifts to cover this period. On-call support for P1 incidents will ...

develop in depth knowledge of: IT fundamentals (hardware, software, operating systems) Networking principles (TCP/IP, DNS, DHCP, LAN/WAN) Cybersecurity fundamentals ITIL service management principles Cloud technologies (Microsoft 365/Azure basics) Responsibilities: First-line technical support Networking & infrastructure support Cybersecurity & compliance Hardware & software deployment Documentation ...

team across the 2 sites, you will provide first and second-line support to staff, students and apprentices, troubleshooting incidents through to resolution, fulfilling service requests, and carrying out routine system changes. You will be responsible for managing and updating tickets within the IT service management system … escalated when necessary. Alongside day-to-day support, you will help maintain and enhance the organisation's technology infrastructure through proactive maintenance, asset management, equipment deployment and IT security best practice. You will contribute to IT projects and continuous improvement initiatives, identify trends and recurring issues, maintain technical documentation ...