51 to 75 of 107 Service Management Jobs in the North West

NetBrain to accelerate the automation of network incident diagnostics, evidence collection and operational workflows. The role will work alongside Network Operations, engineering, tooling and service‐management teams to convert repeatable troubleshooting knowledge into secure, reusable and auditable automation. Key Responsibilities Analyse incident, alert and service‐management … topology, paths, configurations, logs and relevant telemetry, and make outputs available within the incident workflow. Work with CMDB and inventory teams to validate device, service, dependency and configuration‐item data required for reliable correlation and routing. Develop pre‐change and post‐change validation, configuration‐drift and compliance checks where ...

Global Banking School in Manchester/Leeds seeks a Jira Developer to configure and maintain Jira Service Management, aligning with ITIL processes and enabling efficient service delivery. You will design workflows, empower automation via APIs, integrate with enterprise tools, manage users and permissions, and drive continual improvement ...

assessment artefacts including dependency maps, supportability assessments, risk registers, and transition readiness reports. Identifying architectural risks, technical debt and operational dependencies that may impact service transition or ongoing support. Defining remediation actions and transition exit criteria required for service acceptance. Collaborating with client stakeholders, incumbent suppliers, and internal … delivery teams to facilitate knowledge transfer and document critical application dependencies. Supporting operational service design by documenting ownership models, escalation paths, recovery responsibilities, and support boundaries. Ensuring architecture documentation, support documentation and operational procedures are aligned and fit for managed service operations. Providing architectural governance throughout transition, onboarding ...

Capgemini Invent is seeking a Consultant to lead service management transformation, supporting clients with operating model improvements, ITIL-aligned processes and tooling assessments. You will combine strategy, technology and data insights to提升 resilience and performance. You will work across cloud environments, AI-enabled operations and AIOps, collaborating with ...

delivery for the TechOps portfolio, sitting as a peer to the senior technical Heads of – Platform Operations, Infrastructure & Network, Retail Operations, Disaster Recovery, DBA, Service Management and SRE – with real authority to challenge, block or reprioritise their plans, not simply coordinate them. You will personally build … standard. Job Duties Sitting as a peer to the senior technical Heads of (Platform Operations, Infrastructure & Network, Retail Operations, DR, DBA, Service Management and SRE), with real authority to challenge, block or reprioritise their plans rather than simply coordinate them. Personally building and owning the master critical path ...

Senior AV/IT Engineer (Teaching and Events) ISS - Service Management & Delivery Location: Bailrigg, Lancaster, UK Salary: £33,002 to £37,694 (Full-Time/Indefinite) Closing Date: Monday 26 October 2026 Interview Date: Friday 06 November 2026 Reference: 0628-26-R Information Systems Services (ISS) is seeking … talented and enthusiastic Senior AV/IT Engineer (Teaching and Events) to join our Campus IT team within Service Management and Delivery Section. The role is primarily based on the Lancaster University Bailrigg campus. As a Senior AV/IT Engineer (Teaching and Events), you will be part ...

world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision … within a professional services environment. Operating across the firm’s enterprise data platforms, the role sits at the intersection of data architecture, platform engineering, service management, and delivery governance. The Technical Lead will act as the bridge between published data architecture and day-to-day engineering delivery, translating ...

internally and externally provisioned applications estate, with SAP at its core. The role is responsible for technical and commercial oversight, governance, assurance and outsourced service management and is expected to be hands‐on with the day‐to‐day direction of outsourced resources and decision making relating … application‐related control assurance attestations Undertake contract renewals/tenders in collaboration with Head of IS and the Supply Chain function Maintain secure password management (rotation, vault storage etc.) Manage Source‐to‐Pay processes for IS applications (in collaboration with team, business owners, Supply Chain and Finance) Project Manage ...

systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned to businessobjectives, technology roadmaps, and enterprise … hybrid, andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity ...

solutions. The team is all like-minded individuals, with a drive to succeed in their own fields. ABOUS US Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach. We’re looking for an experienced Senior Service Desk Analyst to join our growing technical team. This is a hands‐on role supporting both internal systems and our managed customers, while helping to drive technical excellence across the Service ...

Description Job Title: Change Delivery Lead - Conversational AI & CCaaS Req ID: 60900 Job Function: Customer Service Posting Start Date: 16/10/2026 Posting End Date: 26/10/2026 Division: UK Business Job Location: GBR Glasgow - Alexndr Bain Hse, GBR-Manchester-New Bailey Advertised Salary: Competitive … Glasgow (you will need to be in the office at least 3 days a week) About the role This role sits within Customer Service, operating across digital and advisor assisted service channels. It works at the intersection of service delivery, digital experience, AI enablement and business change ...

with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming anextension of your business, and always delivering on our promise to make their business brilliant. Job Description Location … Time Working Pattern: 7.5-hour shift between 7am – 7pm Are you ready to take your IT career to the next level? As a Senior Service Desk Analyst , you’ll be integral to our IT support team, driving performance, mentoring colleagues, and delivering exceptional service to our customers. What ...

like-minded tech people. Should you choose to accept, your responsibilities will encompass: Act as the senior technical escalation point for complex incidents and service requests by performing advanced troubleshooting across infrastructure, cloud and end-user technologies. Diagnose and resolve server, network, virtualisation, security and Microsoft 365 issues. Support … major incidents, changes and maintenance activities, whilst ensuring service delivery meets agreed SLAs. Investigate monitoring alerts and prevent service disruption. Assist with root cause analysis and manage vendor escalations. Contribute to continual service improvement initiatives and technical standards. Maintain technical documentation, knowledge articles and operating procedures. Identify ...

shape operational strategy, set standards and drive best practice across multiple platform environments. Working closely with Platform Engineering, Site Reliability Engineering (SRE), Security and Service Management teams, you'll help ensure our OpenShift platforms remain stable, secure and ready to support business-critical customer services. You'll influence … across our OpenShift platform estate, ensuring services remain secure, resilient, compliant and fully supported. Defining and embedding operational standards, runbooks and governance across incident management, change execution, access controls and platform lifecycle activities. Providing leadership during major incidents, coordinating technical teams and driving effective root cause analysis and long ...

connectivity services, ensuring every site is connected on time, within budget and to the required standards. Working closely with operational teams, suppliers and managed service providers, you will assess site requirements and select the most appropriate connectivity solutions, ranging from fibre and leased lines to 4G/… satellite technologies. You will be responsible for vendor performance, service delivery governance, process development and continuous improvement, ensuring a consistent and scalable approach across a diverse portfolio of temporary and permanent sites. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys managing multiple ...

responsible for developing and supporting the platform, including its configuration, workflows, automation, data integrity and web portals, enabling the LPPA to provide an excellent service to its members, employers and clients. Working closely with member services teams and internal and external project teams, you will ensure there … technical product owner for the UPM system and its associated portals - Ensure UPM is configured to best practice and documentation is maintained - Oversee release management, testing and safe deployment of changes - Lead the Pensions Systems team in delivering a high-quality support service - Monitor SLAs, XLAs, and drive ...

Security Incident Management Analyst (x3) Onsite in Inverness or Preston £450 per day (negotiable) inside ir35 6 months duration Active SC clearance We are looking for Security Incident Management Analysts to join a major secure programme, supporting the governance and coordination of security incidents across a complex multi … forums Maintain accurate, traceable and audit-ready incident records Support assurance, audit and continuous improvement activities We're looking for: Experience in security incident management, cyber security, IT service management or operational governance Good understanding of incident lifecycle, severity classifications and escalation processes Strong supplier/stakeholder ...

maintaining and improving infrastructure services in line with Group standards, policies and architectural principles.* Ensuring systems remain secure, available, resilient and performant, meeting agreed service levels and operational objectives.* Supporting infrastructure projects, platform upgrades and technology refresh activities from planning through to implementation.* Investigating and resolving complex incidents … large-scale, business-critical production environments.* Strong diagnostic and problem-solving skills with experience managing complex technical incidents.* Knowledge of mainframe operational practices, change management and service management processes.* Experience working within highly regulated or enterprise-scale environments.* Effective communication and collaborator management skills, with ...

this role, you will have the opportunity to oversee the operational aspects of local units, encompassing the full scope of Operations, including field service management, project management and control, project engineering, manufacturing, production engineering, maintenance, procurement, quality, continuous improvement, logistics, and planning and fulfilment, or a part … working capital throughout Operations. Ensuring that the organization takes into account an overall value chain perspective to meet customer expectations as per agreed quality, service levels, and lead time. Qualifications For The Role Degree in Electrical/Electronics Engineering or related field. Proven (5+ yrs.) experience in service ...

governance of AI solutions, including emerging agentic AI capabilities. Support the implementation and ongoing optimisation of Databricks Genie and wider AI tooling. Lead service and incident management activities and contribute to change impact forums. Support sprint planning and workload management in an Agile environment. Coach and mentor … PySpark. Experience across on‐premises and cloud‐based data environments. Knowledge of SQL Server technologies and CI/CD best practice. Experience of service management and incident management. Experience working in Agile delivery environments. A collaborative approach to coaching, mentoring and supporting others. An inquisitive mindset and enthusiasm ...

responsible for developing and supporting the platform including its configuration, workflows, automation, data integrity and web portals enabling the LPPA to provide an excellent service to its members, employers and clients. Working closely with member services teams and internal and external project teams, ensure there is a responsive … technical product owner for the UPM system and its associated portals. Ensure UPM is configured to best-practice and documentation is maintained. Oversee release management, testing and safe deployment of changes. Lead the Pensions Systems team in delivering a high-quality support service. Monitor SLAs, XLAs, and drive continuous ...

infrastructure on the platform.* Work with other teams to diagnose complex issues.* Action life cycle events based on the infrastructure roadmap following the change management process.* Creating and maintaining accurate records of Infrastructure services and assets, including documentation.* Implementation of technical solutions to meet specification and changes contributing … service improvement and systems management.* Participation in Service Transition process and activities.* Working within a team or independently to create and implement technical changes.* Identifying service inadequacies and contributing to the Customer Service Improvement Plan.* Maintaining understanding of current and emerging infrastructure technologies.* Working closely with ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve theresolution (both reactive and proactive) of problems throughout the information system … timely responses to incident reports, including the channelling ofrequests for help to appropriate functions for resolution, monitoring resolution activity, and keepingcustomersappraised of progress towards service restoration. ThePrincipal Service Desk Analystis anescalation pointfor the Service Desk Teamand isrequired todeliveradvanced problem resolution,working with internaland/or external resourceswhere ...

days onsite Duration 5 months Pay up to £607 per day (umbrella) Clearance Required SC cleared sole UK national Role Summary The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, supporting the governance and coordination of vulnerability management activities across … role assists in ensuring vulnerabilities are identified, tracked, prioritised, and reported in accordance with client policies and agreed remediation timelines. Working with suppliers, service teams and security stakeholders, the consultant provides visibility of vulnerability status and supports the maintenance of accurate reporting and audit evidence. This is a governance ...

Manage complex endpoint activities including builds, rebuilds, migrations, deployments and upgrades. Troubleshoot device compliance, security, software deployment, certificate and policy-related issues. Utilize endpoint management platforms including Microsoft Intune, Configuration Manager and Jamf. Assess technical risks and ensure changes are implemented in line with security and operational standards. Produce … high-quality technical documentation, troubleshooting guides and knowledge articles. Contribute technical expertise to projects, technical investigations and service improvement initiatives. Stay up to date with modern workplace technologies, endpoint management practices and security trends. We need a candidate with Significant experience providing advanced onsite or endpoint technical support ...