151 to 175 of 376 Service Management Jobs in the UK

enterprise environment. Key Responsibilities: Design and maintain resilience KPIs and KRIs aligned to key outcomes Integrate and analyse data from incident, change, observability, and service management platforms Identify trends, risks, and improvement opportunities across the estate Produce executive dashboards and regulatory-ready reporting Support prioritisation of remediation … resilience improvements Requirements: Strong data analysis experience in a large banking environment (essential) Experience working with operational, incident, or service management data Strong SQL and dashboarding/reporting skills Understanding of operational resilience or risk frameworks Ability to translate data into clear, actionable insight ECS Recruitment Group ...

Role: Service Desk Team Leader Location: Horsham (hybrid) Salary: £35,000 - £40,000 (DOE) Industry: IT solutions We're partnered with a growing managed service provider looking to appoint a Service Desk Team Leader to play a key role in the day-to-day running and continuous … support function. This position offers a balance of leadership and hands-on technical involvement, acting as a senior escalation point while driving team performance, service quality, and operational efficiency. The Role: * Oversee daily service desk operations, ensuring tickets are effectively assigned, progressed, and resolved * Act as the first ...

About the Team In service of its world-leading life sciences services, training, and research, the Applications team within ITS operates a substantial platform based on circa 120 Kubernetes clusters, combining a large VMware on-premises estate with a growing presence in public cloud. The Platform Coordinator will oversee … developers, bioinformaticians, and learners across EMBL-EBI, contributing directly to the success of EMBL-EBIs training mission. The role requires strong technical leadership, stakeholder management, and a holistic view of platform operations to ensure efficiency, cost control, and high service quality across all environments. In addition, the Platform ...

three days thereafter. Supporting around 50 users, the position is ideal for an IT professional with at least 2 years’ experience in a service desk or IT support environment, looking to develop their skills in a structured and supportive team. Candidates should be within a reasonable commuting distance … support while helping to maintain a stable and secure IT environment. The role combines user support, basic systems administration, and user lifecycle management, with a strong emphasis on service quality and ITIL-aligned processes. Key responsibilities will include: Providing 1st and 2nd line support for Windows 10/ ...

high-quality services and driving continuous improvement? We’re looking for a Digital Services Manager to take ownership of critical digital operations and lead service excellence across a dynamic and evolving environment. This is an exciting interim opportunity to make a real impact—leading teams, enhancing digital experiences … will oversee the delivery and performance of live digital services, ensuring they meet organisational needs and user expectations. You’ll lead multidisciplinary teams, manage service operations, and drive improvements through collaboration, innovation, and data-led decision-making. Key Responsibilities Own and manage the live operation of digital services ...

annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while leading … collaborative team and influencing service delivery across a multi-vendor landscape. This is an opportunity to create tangible improvements in IT service stability, shaping strategies alongside internal and external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management ...

Service Assurance Lead (2 year FTC) Portsmouth | Personal Contract (dependent on skills and qualifications) Full-time | Hybrid (2 days per week on site in Portsmouth) Joint-contribution pension from 6% (12% total) – Enhanced maternity & family leave – Life assurance – HolidayPlus – Virtual GP & Employee Assistance Programme plus retail and leisure discounts … escalations are handled effectively, to meet the changing requirements of the business and the external environment. They act as a point of escalation for service outages and disruption, in the role of IT service representative within SGN locations or specific business areas. We deliver safety, warmth, and comfort ...

team of IT specialists responsible for delivering and supporting services across Microsoft Dynamics 365 and Power Platform . You'll ensure high-quality service delivery, manage resources effectively, and collaborate with stakeholders across the organisation to meet evolving business needs. Key Responsibilities Lead, manage and develop a team … technical specialists Oversee delivery and support of D365 and Power Apps services Ensure services meet ITIL best practices and agreed service levels Manage workloads, priorities, and cross-team dependencies Maintain compliance with architectural and security standards Build strong relationships with stakeholders, suppliers, and service owners Drive continuous service ...

team of IT specialists responsible for delivering and supporting services across Microsoft Dynamics 365 and Power Platform . You'll ensure high-quality service delivery, manage resources effectively, and collaborate with stakeholders across the organisation to meet evolving business needs. Key Responsibilities Lead, manage and develop a team … technical specialists Oversee delivery and support of D365 and Power Apps services Ensure services meet ITIL best practices and agreed service levels Manage workloads, priorities, and cross-team dependencies Maintain compliance with architectural and security standards Build strong relationships with stakeholders, suppliers, and service owners Drive continuous service ...

team of IT specialists responsible for delivering and supporting services across Microsoft Dynamics 365 and Power Platform . You'll ensure high-quality service delivery, manage resources effectively, and collaborate with stakeholders across the organisation to meet evolving business needs. Key Responsibilities Lead, manage and develop a team … technical specialists Oversee delivery and support of D365 and Power Apps services Ensure services meet ITIL best practices and agreed service levels Manage workloads, priorities, and cross-team dependencies Maintain compliance with architectural and security standards Build strong relationships with stakeholders, suppliers, and service owners Drive continuous service ...

Service Manager Location: (Hybrid/Remote) UNLEASH YOUR POTENTIAL Position Overview: We are in search of an experienced IT Service Manager for our Service Management and Delivery capability. The successful candidate will bring together their full understanding and experience of the ITIL (version 4 or version … framework to align service delivery with customer goals, improving efficiency and customer click apply for full job details ...

months, with potential to extend, operating inside IR35. Security Clearance: Security Check (SC Clearance) This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Essential skills/experience required: Demonstrated ability to lead and manage a team, this … includes decision-making, effective communication and service management skills. In-depth knowledge of incident management processes, including the ability to assess the impact of critical security incidents and lead the response efforts, ensuring procedures are available and maintained. Proven experience delivering an effective security monitoring capability, with ...

Jira Asset Management Consultant - Contract – Retail/E-Commerce Oliver Bernard are currently working with a global Retail/E-Commerce company who are looking to take on a strong Jira Asset Management constant as part of plans to enhance their Asset Management maturity in line with … administration. To be considered for this opening, the following experience is required: Proven expertise in Jira and Confluence administration. Hands-on experience with Jira Service Management and Jira Asset Management Be comfortable leading Jira Asset Management configuration for all company IT assets, including hardware, software, services ...

months, with potential to extend, operating inside IR35. Security Clearance: Security Check (SC Clearance) This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Essential skills/experience required: Demonstrated ability to lead and manage a team , this … includes decision-making, effective communication and service management skills. In-depth knowledge of incident management processes, including the ability to assess the impact of critical security incidents and lead the response efforts, ensuring procedures are available and maintained. Proven experience delivering an effective security monitoring capability, with ...

Title Microsoft Build Specialist Location: Hatfield full time Hours: 37.5 per week Role Type: Permanent The Evergreen service is Computacenters solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build … provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines. Evergreen is a global service delivered from ...

SUPPORT ANALYST PRESTON Job Summary The IT Support Analyst provides 1st and 2nd line remote and onsite support in line with agreed service targets, ensuring all incidents and requests are accurately logged and managed in accordance with Service Desk standards. The role supports office and manufacturing environments across … sites, providing onsite cover as required. The position has a direct operational impact on IT Service Delivery performance, contributing to service targets, roadmap delivery, and continuous improvement initiatives that enhance efficiency and productivity. The Person: We are seeking a motivated and customer-focused individual with a strong interest ...

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

days annual leave plus flexible bank holidays (option to buy/sell 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service Paid volunteering day A personal GP service enabling you to get a video consultation with an NHS-registered, private GP Employee Assistance Programme … range of shopping discounts from major high-street retailers Job Introduction We have an exciting opportunity for a Service Desk Analyst to join our Technology, Digital and Data team based in Leeds! The main purpose of the role is to provide effective and timely delivery of technical IT support ...

transformation. This is a fantastic opportunity for an ambitious and technically-minded individual ready to step into a broader leadership role. Combining people management, client engagement and operational oversight, this position will play a key role in driving service performance and supporting the continued growth of the business. … troubleshoot and resolve issues. Building relationships with client stakeholders and maintaining high levels of service. Supporting onboarding and transition activities following project implementations. Monitoring service performance, reporting and operational processes. Driving improvements across support delivery, documentation and ways of working. Collaborating with engineering and leadership teams to support wider ...

dependencies Act as the primary interface between the business and implementation partner(s) Coordinate internal business stakeholders across Finance, Supply Chain, Manufacturing, Engineering, Service, and IT Ensure alignment between project deliverables and organisational transformation goals Establish project governance structures and reporting frameworks Manage RAID logs and escalation processes Support … change management and business readiness activities Oversee testing phases including SIT, UAT, and deployment readiness Ensure successful cutover planning and go-live execution Track project performance against KPIs and milestones Support post-go-live stabilisation activities Required Experience Proven experience delivering IFS ERP implementations (IFS Cloud preferred) Strong background ...

with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description … owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer ...

Service Delivery Manager Up to £55k Permanent, Hybrid 1–2 days a week Sponsorship will not be considered for this role You must have active security clearance or be eligible for security clearance for this role T2M are currently working with an award-winning managed service provider … another major contract win, are building out a new security-cleared services team. This includes technical engineers across multiple levels alongside leadership and service management functions to support EUC, deskside, infrastructure and networking services. A long-established provider of managed IT across both public and private sectors ...

will oversee the day-to-day operations of the reprographics department within a legal environment. This role ensures high-quality document production and timely service delivery while managing a team across two shifts. The supervisor will act as the primary point of contact for service issues, maintain compliance … standards, and support team development. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications and previous experience managing a team. Operational Management Manage the daily running of the reprographics department to ensure smooth operations. Oversee and coordinate a team ...

resolution of technical issues, including hardware, software, and application support. This role involves leading and mentoring a team of support technicians, overseeing incident and service request management and maintaining a high standard of end-user satisfaction. The IT Support Team Lead collaborates with other teams and stakeholders … drive service improvements, enhance support processes, and ensure the reliability and performance of IT services across all business areas. IT Support Team Lead background and experience: Experience in a Supervisory role in IT customer support, service desk, or technical support roles Proven experience managing IT support teams, including ...