151 to 175 of 412 Service Management Jobs in the UK

ROLE OVERVIEW We are seeking a Sales Executive with proven experience selling within the MSP or IT Service Management (ITSM) sector. This hybrid position will involve a balance of new business generation and managing existing customer relationships. You will be responsible for identifying and securing new opportunities, building … customer needs and delivering solutions that support their IT objectives. The ideal candidate will have a proactive approach to business development, alongside strong relationship management skills, working collaboratively with internal teams to ensure successful service delivery, maximise customer satisfaction, and uncover additional opportunities for growth. DUTIES AND RESPONSIBILITIES ...

support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

problems, and passionate about getting users back to work fast? We're seeking a proactive, customer-focused IT Support Engineer to join our busy, service-driven team as the first (and often only) point of contact for all IT issues. You'll handle a wide variety of real-world … resets and Teams glitches to printer setups, new starter laptop builds, and connectivity hiccups all while logging, communicating, and resolving tickets efficiently in Jira Service Management. This is a high-impact, people-first role where your friendly approach, clear explanations, and quick thinking directly improve colleagues' days. Benefits : Working ...

looking for a Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will … experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated, preferably in business or management, or equivalent relevant experience ...

effective operation, continuous improvement and resilience of the Bank's security operations capability, covering Security Operations Centre monitoring and response, Identity and Access Management services, security analysis, operational security controls and supplier-delivered security services. The Head of Security Operations is a senior leadership role within the Group Information … leads a team of approximately 15-20 security professionals located in the UK and India offices, supported where appropriate by third-party managed security service providers. The team provides 24x7 or extended-hours security monitoring and response, identity and access management operations, vulnerability and threat analysis, security tooling ...

Berenberg is seeking a Team Lead for IT Service Management, focusing on the ServiceNow platform in London. The role involves leading a team, ensuring continuous improvement of ITSM processes, and aligning with Berenberg's agile goals. You will have ownership of the ServiceNow environment, mentoring a team ...

portfolio of applications Lead application change, maintenance, upgrades, and release planning Drive application rationalisation, optimisation, and licence reclamation Develop and improve application lifecycle management processes Support the delivery of large-scale technology projects Engage with stakeholders to understand user needs and deliver effective solutions About You: Extensive experience managing … application lifecycles in a complex environment Strong knowledge of Software Asset Management, licensing, service management, and change management Experience developing and implementing lifecycle management strategies Understanding of Agile, Waterfall, and Lean delivery methodologies Excellent stakeholder management and communication skills Experience working on large-scale ...

modern, AI-enabled and automation-first capabilities to enhance operational effectiveness, simplify complexity, and scale sustainably.A key accountability includes ensuring global compliance with IT Service Management standards, tools, and processes, while continuously improving the quality, integrity, and strategic value of operational data.**Key Responsibilities*** Define, articulate, and evolve … portfolio.* Establish and reinforce resilience, recoverability, and sustainability as non-negotiable standards and influence peers to adopt similar practices.* Ensure adherence to IT Service Management (ITSM) standards and processes (Event, Incident, Problem, Change, etc.).* Lead, mentor, and develop a geographically distributed leadership team, strengthening operational maturity ...

combine deep hands-on expertise with clear, practical guidance for our teams and customers. Working closely with colleagues across Managed IT, Cloud, Security and Service Management, youll play a critical role in shaping our technical direction while supporting the delivery of resilient, secure managed services. About the role … patterns and recommend meaningful engineering improvements. Produce clear documentation, runbooks and handovers to ensure smooth BAU transitions. Collaborate with Cloud, Security, Professional Services and Service Management to deliver consistent, high-quality services. Working style Some travel to customer sites and Intercity offices as required. Hybrid working supported. Periods ...

Passionate about providing excellent customer service, our focus is on hiring the best talent & nurturing them within an environment where they can develop their skills and grow. If you’re looking to join a team where professional development is second only to customer satisfaction, we’d love to hear … desktops, laptops, network equipment, printers, and specialist technology solutions. Diagnose and resolve hardware, software, network, and connectivity issues, ensuring incidents are completed within agreed service levels and customer expectations. Perform preventative maintenance, system upgrades, hardware replacements, and equipment migrations to minimise downtime and improve system performance. Configure, test ...

build a career in sales? Do you enjoy connecting with people, making calls, and uncovering new business opportunities? If you have an interest in Service Management or IT Services (even if it's from customer service, support, or related experience), this could be the perfect launchpad … outbound prospecting and cold calling in a global market Strong telephone manner, negotiation ability, and natural business sense Ideally some background or exposure to Service Management , IT Services , IT support, or a similar field (but enthusiasm and quick learning are key!) Fluent English with excellent communication skills ...

issues Monitor project progress, risks, and deliverables, ensuring appropriate governance and documentation is maintained Drive continuous improvements across application delivery, support processes, and IT service management practices Skills & Experience Required Previous experience delivering SAP projects within a Project Lead, Technical Project Manager, or similar role Strong understanding … ABAP or experience with other programming languages would be highly advantageous Experience managing and coordinating third-party suppliers and external support partners Strong stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences Experience working with structured project delivery methodologies such as PRINCE2 ...

recruiting for a Service Desk Shift Lead to join a leading organisation on a 6-month fixed-term contract based near Heathrow . This is an excellent opportunity for someone with a strong customer service background and previous supervisory or team leadership experience to lead a small team … seven people within a fast-paced Service Management environment. You'll be responsible for ensuring exceptional customer service, supporting and developing your team, and overseeing the smooth running of each shift. This is an on site role working a 4 days on, 4 days off shift pattern ...

hiring an experienced ServiceNow Delivery Director to lead large-scale telecom and enterprise service management programs. The role requires expertise in ServiceNow delivery, service assurance, stakeholder management, and enterprise transformation initiatives. The ideal candidate will drive strategic program delivery while managing cross-functional teams and ensuring … operational excellence. Responsibilities Lead end-to-end ServiceNow delivery programs within telecom environments Manage enterprise ITSM and service assurance transformation initiatives Collaborate with technical, operational, and business stakeholders Oversee project delivery timelines, risks, and governance activities Drive process improvements and operational efficiency initiatives Manage delivery teams and ensure successful ...

Networks, Managed Wi-Fi/LAN Infrastructure, Broadband/Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. … role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line ...

Overview This role is within Corporate Technology’s IT Security team at MUFG, responsible for leading Identity & Access Management (IAM) operations across the organization. It provides the technical capability to support execution of critical IAM processes, platform operations, vendor management, and strategic delivery. Key Responsibilities … operations to deliver reliable, secure, and scalable identity services across workforce and non‐human identities. Lead on IAM service delivery, automation and self‐service, and own day‐to‐day IAM operations across identity lifecycle (joiner‐mover‐leaver), access requests, and access fulfillment workflows. Run ITSM‐aligned operations: incident ...

looking for a Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will ...

looking for a Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will ...

Hays are supporting a national organisation in Swansea to recruit a new IT service management role. This is a permanent position paying up to £50,000pa and hybrid working typically 3 days per week in Swansea. In the role, you will own and drive end-to-end problem … management and service stability by identifying trends, leading root cause analysis, and implementing permanent fixes with internal teams and suppliers. You will ensure effective post-incident reviews, maintain a knowledge base, and manage the full IT asset life cycle with a focus on optimisation, cost control, and compliance. ...

infrastructure and devices to keeping our environment secure and efficient, IT enables every team across the business to thrive. This is a team where service excellence meets operational rigour, blending proactive problem‐solving, deep technical expertise, and a people‐first mindset to deliver an IT experience that feels seamless … infrastructure, assets, and support operations. Build strong relationships with IT teams across locations and support hiring where needed. Review current systems, hardware estate, and service levels to identify quick wins. Carry out a full review of IT asset inventory, lifecycle status, and management processes. Understand business needs ...

migrated workflows and ensure functional parity with or improvement over legacy systems. TSM/TSOM/CPQT/SPMT Implementation Architect and deliver Telecoms Service Management solutions including service catalogue design, SLA management, fulfilment workflows, and customer-facing portals. Lead TSOM implementations covering discovery, service … mapping, and AIOps integrations for proactive operations. Design CPQT solutions for telecommunications product configuration, dynamic pricing rules, quote-to-order workflows, and CPQ catalogue management aligned to TM Forum standards. Drive SPMT delivery including demand management, project portfolio governance, resource capacity planning, and executive reporting dashboards. Leadership & Stakeholder ...

role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation. Main Responsibilities: Provide customer service and manage support queries from users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce … Customer Relationship Management system (“CRM”) Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application Participate in rota for answering the main Into Film phone line Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs ...

Opportunity Working within a specialist infrastructure function, you will be responsible for maintaining and enhancing hybrid server and cloud platforms, ensuring high levels of service availability, security and performance. You will provide third-line technical expertise across Microsoft Azure, Microsoft 365, server and storage technologies, while supporting infrastructure design … cloud adoption initiatives and technology improvement programmes. The role requires close collaboration with security, networking and information management teams to ensure infrastructure services meet both operational and security requirements. This role is predominantly remote, with travel to Lincolnshire expected a couple of times per month for team collaboration, project ...

Technology Service Operations Team Lead Birmingham | 6-Month Contract (Potential Extension) | Full-Time | Onsite (5 Days per Week) Salary: Circa £50,000 per annum Are you a technically strong IT support professional with leadership experience and a passion for delivering exceptional customer service? We're recruiting … experienced Technology Service Operations Team Lead to join a large, enterprise-scale organisation supporting tens of thousands of users across multiple UK locations. This is an excellent opportunity for someone who enjoys a hands-on role, combining technical support expertise with team leadership responsibilities. The Role As a Team ...

Date: ASAP An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change. If you have experience in Service Management or IT Services and a passion for new business development, this could be the perfect next step in your sales career. … negotiation and business acumen Self-motivated with a track record of meeting or exceeding sales targets High energy, organised, and resilient mindset Background in Service Management or IT Services is desirable Fluent English (spoken and written) Benefits 24 days holiday per year (plus bank holidays ...