126 to 150 of 376 Service Management Jobs in the UK

/SatCom Telco Solutions A global consultancy operating in mobile telecoms and satellite is looking for an Enterprise/Lead Solutions Architect to lead service and operational transformation across their client programmes. You will own the architectural vision for operational support and service assurance, working closely with client … product, engineering and commercial teams to drive measurable improvements in service quality, platform resilience and partner ecosystem integration. What you will be doing: Defining and owning target-state architecture for OSS and service assurance platforms across satellite and terrestrial networks Designing service assurance frameworks covering fault management ...

Inside IR35 - Hybrid Experience 10+ years’ experience delivering complex, large‐scale global technology programmes, including transitioning services into stable BAU operations; experience in device management is strongly preferred. Demonstrated experience leading programmes in lean teams, with a hands‐on approach alongside clear programme accountability. Proven leadership of global Technology … teams within complex matrix organisations, including influencing without direct authority. Significant experience in vendor and partner management, including commercial negotiation and performance management. Strong understanding of modern device management technologies and end‐to‐end device lifecycle management. Proven experience working with ServiceNow in an operational or IT service ...

Inside IR35 - Hybrid Experience 10+ years' experience delivering complex, large-scale global technology programmes, including transitioning services into stable BAU operations; experience in device management is strongly preferred. Demonstrated experience leading programmes in lean teams, with a hands-on approach alongside clear programme accountability. Proven leadership of global Technology … teams within complex matrix organisations, including influencing without direct authority. Significant experience in vendor and partner management, including commercial negotiation and performance management. Strong understanding of modern device management technologies and end-to-end device lifecycle management. Proven experience working with ServiceNow in an operational or IT service ...

complex application estate within a high-profile public sector ifrastructure project. Description Manage the full lifecycle of applications, from acquisition, to merging, to retirement. Management of the application portfolio, including ongoing fitness-for-purpose reviews. Oversee 3rd line application support. Work closely with the service management team. … maintain documentation for application processes and workflows. Monitor application performance and identify areas for improvement. Work closely with vendors to manage contracts and service agreements. Ensure compliance with data security and regulatory requirements. Support the wider technology team in delivering strategic initiatives. Report directly to the IT Operations Director ...

Role: NOC Service Design Specialist (Fixed-Term Contract) Location: Hybrid 3 days onsite Milton Keynes Clearance: Current SC Clearance required (Eligible for DV) Overview Ten10 is seeking an experienced NOC Service Design Specialist to support a critical government client. You will be responsible for designing effective IT services … transitioned into live operation with quality and consistency throughout the lifecycle. Key Responsibilities In this role, you will be the architect of the service operating model for a 24x7 Network Operations Centre (NOC) . Your focus will include: Service Design & Strategy: Develop and maintain service design policies ...

ITIL certified (or strong working knowledge of ITIL frameworks) Proven experience managing Microsoft 365 environments (Teams, SharePoint, Entra ID) Experience with Jira or similar service management tools Broad IT knowledge, particularly across SaaS-based applications Strong troubleshooting and problem-solving capabilities Proactive, self-starting approach with the ability … YouYou are a confident and capable IT professional who thrives in a hands-on environment. You bring strong technical judgement, a structured approach to service management, and a commitment to delivering a high-quality user experience. If you are available at short notice and looking for your next ...

ITIL certified (or strong working knowledge of ITIL frameworks) Proven experience managing Microsoft 365 environments (Teams, SharePoint, Entra ID) Experience with Jira or similar service management tools Broad IT knowledge, particularly across SaaS-based applications Strong troubleshooting and problem-solving capabilities Proactive, self-starting approach with the ability … confident and capable IT professional who thrives in a hands-on environment. You bring strong technical judgement, a structured approach to service management, and a commitment to delivering a high-quality user experience. If you are available at short notice and looking for your next contract opportunity ...

Deliverables Own the day to day operation of the Databricks platform and associated MLOps services, ensuring availability, performance and stability. Establish and run service management processes including incident, problem and change management, with clear documentation and escalation paths. Define and deliver standardised MLOps patterns covering model development … capability delivering MLOps practices end to end, from CI/CD and automation through to model monitoring and observability. Experience owning platform operations and service management in a complex, enterprise environment. Confidence working with security, risk and governance stakeholders to evidence controls and support audits. Ability to engage ...

knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement … including core solution of Accounts, Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer Service Management - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure ...

cultural programmes, ensuring they are reliable, user-focused, and continuously evolving. It combines people-centred leadership with strategic oversight of roadmaps, suppliers, budgets, and service excellence across multiple critical platforms. Client Details This organisation is at the heart of the UK's creative and cultural landscape, one that helps … release processes. Work closely with internal teams to understand needs and translate them into product plans and enhancements. Oversee application support, user guidance and service management, ensuring KPIs and SLAs are consistently achieved. Manage relationships with third-party suppliers, ensuring high-quality delivery and value for money. Control ...

Service Delivery Manager Bournemouth Salary up to £40,000 We're hiring a skilled IT Service Delivery Manager to join this fantastic MSP team in Bournemouth. As a Service Delivery Manager, You will be responsible for the day-to-day operation of the business-as-usual support … monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. DUTIES & RESPONSIBILITIES: Oversee service operations, incidents, and ITIL processes to ensure SLA compliance. Improve service delivery through trend analysis and process improvements. Manage customer service reviews ...

+ Uncapped Commission Lucid Connect have partnered with an MSP in search of a Sales Executive to support the growth of their IT Service Management solutions offering. This opportunity is ideal for a commercially driven sales professional with a proven background in ITSM solution sales and a strong … business opportunities through outbound sales activity, targeted campaigns, networking, and partner engagement Identify and engage with key decision-makers across IT, Operations, and Service Management functions Build, manage, and maintain a strong and qualified sales pipeline Take ownership of the full sales life cycle from initial engagement through ...

Technical Support Engineer – Service Management We are looking for a skilled and customer-focused Technical Support Engineer to join our Service Management team. You’ll be at the forefront of customer interaction—delivering exceptional support experiences through a combination of technical expertise, communication, and empathy. Hybrid … problem-solving and analytical thinking Ability to explain complex technical issues clearly High level of professionalism when handling customer issues Strong commitment to customer service and quality Team-oriented mindset with a collaborative approach Due to the volume of applications received for positions, it will not be possible ...

Salary: £40,000 + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role … Development: Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement Identify and engage key decision-makers across IT, Operations, and Service Management Build, manage, and maintain a qualified sales pipeline Own the full sales cycle from initial engagement through to close and handover Account ...

Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site ...

largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including … unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services. About the Role We seek an IT Service Delivery Lead to innovate and provide exceptional client service and be accountable for the quality and delivery of Technology client engagement on behalf ...

technical delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability … Delivery: Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects ...

Description The Role: As a Service Manager you will provide support to the Directorates working to deliver a great service. You will work with the IT Business Partners to identify the needs of the business, which will encompass project ideas, change requests, new or improved services and business changes. … Service Manager will also own, maintain, and seek efficiencies for the wider service portfolio which will include support for the Strategic Service Portfolio. What you’ll do: You will develop a strong understanding of the integrated IT services that underpin the delivery of corporate technologies, ensuring these ...

workplace solutions company. The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively. The Role As a Dispatch Coordinator you will be responsible for ensuring the efficient scheduling and deployment of field … field engineers, and internal teams Working closely with helpdesk and first-line support teams Ordering parts and raising quotations where required Utilising scheduling and service management systems Reviewing travel routes and engineer availability to maximise efficiency Maintaining clear and consistent communication to ensure service continuity The candidate ...

workplace solutions company. The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively. The r ole As a Planning Coordinator you will be responsible for ensuring the efficient scheduling and deployment … field engineers, and internal teams Working closely with helpdesk and first-line support teams Ordering parts and raising quotations where required Utilising scheduling and service management systems Reviewing travel routes and engineer availability to maximise efficiency Maintaining clear and consistent communication to ensure service continuity The candidate ...

infrastructures that solve real-world operational challenges. Main Responsibilities Analyze customer requirements to design and implement end-to-end process workflows on Jira, Jira Service Management, and Confluence. Design and develop complex business rules, listeners, post-functions, and validators using ScriptRunner and Jira Automation. Execute configuration, customization … implemented solutions on Confluence. Qualifications/Technical Skills Full professional proficiency in Turkish and English . Advanced knowledge of Jira Software, Jira Service Management, and Confluence (both Cloud and Data Center architectures). Hands-on experience with ScriptRunner (Cloud/DC) and proficiency in developing custom logic ...

client is seeking a Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich, offering a salary of £30,000. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests … resolved efficiently while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support * Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. * Log, categorise, and prioritise tickets in line with agreed SLAs. * Provide first ...

recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville. This role sits at the heart of the service delivery function, providing first-line technical support and ensuring customers receive a structured, reliable and professional IT support experience. This is an excellent … opportunity for someone with 1–3 years’ experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents ...

What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What … inquiries Identify process improvement opportunities to improve efficiency and quality Manage product updates and automation projects Stay informed about broader Tech Ops responsibilities Cloud Service Transition Operate and maintain workflows on TransUnion's next gen OneTru cloud platform Support service migration to OneTru, from planning to operations Establish ...

Analyst with a working knowledge of ITSM and BMC Remedy? Sopra Sterias aerospace defence and security sector are on the hunt for an IT Service Management analyst with experience working on Remedy for an ongoing project working within a key client. It will be your role to maintain … existing Remedy Service Management platform by providing senior-level administration ... ZIPC1_UKTJ ...