126 to 150 of 580 Service Management Jobs in the UK

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site ...

Network Operations function. This is a key operational leadership position, responsible for coordinating a technical support team during shift, ensuring incidents are managed effectively, service levels are consistently achieved and customers receive a high standard of service. The role would suit an experienced technical operations professional who is comfortable … working in a fast-paced environment, leading from the front and balancing day-to-day operational demands with the management of incidents, escalations and service improvement. The Role As NOC Shift Lead, you will take responsibility for the effective running of the operation throughout your shift. You will ...

with appropriate standards for interoperability, semantics, observability, security, validation, and support. The role works with Product Owners, business and data owners, sites, architects, engineers, service teams, Quality, Cyber Security and external partners. It remains accountable for roadmap coherence, investment choices, benefits of realization and service health, while promoting … alignment with enterprise ontology, knowledge-graph and unified namespace approaches where these support approved business outcomes. Establish measures for adoption, reuse, reliability, data quality, service performance, user experience and benefits realization. Embed observability, monitoring, support ownership, continuity, recovery and service-level expectations in the roadmap and definition ...

Service Excellence Specialist at Foster + Partners, you will play a pivotal role in enhancing the employee experience across our global practice. Working at the heart of IT Service Management, you will drive meaningful improvements to services, processes and user journeys, transforming data, feedback and operational insight … digital workplace. This role is ideal if you want to: Drive tangible improvements that enhance the day-to-day technology experience for employees. Lead service improvement initiatives from concept through to implementation and benefits realisation. Use data, insights and user feedback to identify and solve service challenges. Collaborate ...

Title: Service Delivery Manager Salary: up to £45,000 p/a DOE (plus £5,000 car allowance) Location: Leeds We are seeking a proactive and people-focused Service Delivery Manager to take ownership of the successful delivery of IT services across a portfolio of clients. In this … role, you will act as the key point of contact for service performance, ensuring contracts are delivered effectively, relationships remain strong, and service standards consistently meet expectations. Join a leading UK technology solutions provider that supports organisations across the public and private sectors. Known for delivering managed services ...

within the NGCN portfolio, ensuring clear delivery accountability. Manage transition between programme phases and support the movement of mature capabilities into BAU governance and service management arrangements. Ensure robust programme reporting is established, providing timely and accurate information to senior leadership forums. Lead the development and maintenance … associated procurement activities. Work closely with commercial and finance teams to ensure procurement activity supports programme outcomes and represents value for money. Oversee requirements management and supplier engagement activities. Manage commercial dependencies and support resolution of delivery, performance and contractual issues. Provide strategic oversight of programme technical delivery. Ensure ...

within the NGCN portfolio, ensuring clear delivery accountability. Manage transition between programme phases and support the movement of mature capabilities into BAU governance and service management arrangements. Ensure robust programme reporting is established, providing timely and accurate information to senior leadership forums. Lead the development and maintenance … associated procurement activities. Work closely with commercial and finance teams to ensure procurement activity supports programme outcomes and represents value for money. Oversee requirements management and supplier engagement activities. Manage commercial dependencies and support resolution of delivery, performance and contractual issues. Provide strategic oversight of programme technical delivery. Ensure ...

internal teams, external suppliers and technology partners, you will provide technical expertise, drive innovation and identify opportunities for continuous improvement across network infrastructure and service delivery. This is an excellent opportunity for a technically strong professional who enjoys solving complex problems, influencing technical decisions and helping shape the future … technical information and recommending appropriate solutions. Driving continuous improvement and innovation across network infrastructure and architecture, evaluating emerging technologies and identifying opportunities to enhance service delivery. Ensuring network solutions align with business objectives and digital strategy, identifying potential risks and recommending appropriate mitigation measures. Conducting impact assessments and quality ...

Kibana GitLab Source Control DevOps & Automation Jenkins Groovy CI/CD pipeline design and implementation Infrastructure as Code Platform observability and monitoring Performance management and troubleshooting Service Management & Operational Support Live service management Incident, change and problem management ServiceNow (SNOW) Production support within 24x7 … secure environments. Knowledge of intelligence or law-enforcement platforms. Support and troubleshooting of analytical platforms such as SOLAR, MAT or equivalent capabilities. Stakeholder Management Excellent communication skills. Ability to engage effectively with senior business and technical stakeholders. Experience working within government, policing, national security or highly regulated environments. ...

Kibana GitLab Source Control DevOps & Automation Jenkins Groovy CI/CD pipeline design and implementation Infrastructure as Code Platform observability and monitoring Performance management and troubleshooting Service Management & Operational Support Live service management Incident, change and problem management ServiceNow (SNOW) Production support within 24x7 … secure environments. Knowledge of intelligence or law-enforcement platforms. Support and troubleshooting of analytical platforms such as SOLAR, MAT or equivalent capabilities. Stakeholder Management Excellent communication skills. Ability to engage effectively with senior business and technical stakeholders. Experience working within government, policing, national security or highly regulated environments. ...

well invest in you!. Job Description Here at our client, we are currently recruiting for a ServiceNow Developer to join our thriving managed service practice. If you want to be involved in delivering value, innovation, and excellence with our customers, we would love to hear from you. ASPIRE … client managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities. We are seeking a creative and experienced individual ...

requirements gathering and solution design through to training and successful deployment. Responsibilities Deliver end-to-end HaloITSM implementation projects. Lead HaloITSM onboarding, migration and service transition projects. Gather requirements and define project scope. Design, configure and build HaloITSM workspaces, workflows and service management processes. Deliver customer demos … workshops and training sessions. Provide coaching and support to both client and internal teams. Drive platform adoption and continuous service improvement initiatives. Act as a trusted advisor on HaloITSM best practices. Essential Experience 4 years' hands-on HaloITSM experience. 2 years' experience delivering HaloITSM implementations. Experience delivering HaloITSM onboarding ...

Service Product Manager manages products throughout their operational lifecycle, ensuring services remain reliable, effective and aligned with business and user requirements. The role requires knowledge of ITIL practices, Incident, Problem and Change Management, Risk Management, supplier engagement and KPI/service performance monitoring. The ISPM works … closely with technical teams, suppliers, Commercial, Finance and key stakeholders to manage service quality, operational risks, supplier performance, contractual requirements and continuous improvement. The role also supports service governance, financial planning, forecasting, budget management and change activity, ensuring agreed service levels are maintained and the product ...

Service Product Manager manages products throughout their operational lifecycle, ensuring services remain reliable, effective and aligned with business and user requirements. Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. … role requires knowledge of ITIL practices, Incident, Problem and Change Management, Risk Management, supplier engagement and KPI/service performance monitoring. The ISPM works closely with technical teams, suppliers, Commercial, Finance and key stakeholders to manage service quality, operational risks, supplier performance, contractual requirements and continuous ...

supplier and partner performance across an account or portfolio of accounts. Monitoring delivery against contractual obligations, SLAs, KPIs and customer commitments. Chairing regular operational service reviews with suppliers and agreeing clear improvement actions. Acting as the primary operational escalation point for supplier performance issues, service failures and customer … risks. Coordinating operational escalations and driving issues through to an effective resolution. Leading operational governance with customers, suppliers and internal stakeholders. Contributing to Monthly Service Reviews, Quarterly Business Reviews, risk assessments and Continual Service Improvement sessions. Identifying opportunities to improve processes, control costs and strengthen the overall customer ...

technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms … resilience of business-critical production applications and technology services. This role requires strong Technology Operations experience, combined with a proven knowledge of Incident Management and Application Support.You will be expected to take ownership of high-severity production incidents, leading Major Incident bridges and providing clear direction throughout the incident ...

proportionate, risk-based compliance rather than process for its own sake. * Support the continued development and adoption of change within Halo and other relevant service management tooling, including workflow, reporting and automation opportunities. * Monitor change outcomes and complete post-implementation reviews where required, ensuring failed or problematic changes … result in clear learning, ownership and follow-up actions. IT Change Analyst Knowledge, Sills and Experience: * Relevant experience in change, release, service delivery, project coordination or IT service management within a medium to large organisation. * Good working knowledge of ITIL 4 change enablement and related incident, problem ...

leading global bank, is seeking an experienced Monitoring & Observability Lead (Director) to drive the strategic development of its enterprise-wide monitoring, observability and service health capabilities across EMEA. This is a senior opportunity to define the monitoring strategy, establish enterprise standards, enhance operational resilience and drive service reliability … Define and deliver the enterprise Monitoring & Observability Strategy, target operating model and multi-year roadmap. Establish enterprise-wide monitoring standards, governance frameworks and service health models across applications, infrastructure, cloud, networks and databases. Drive the adoption of Service Level Indicators (SLIs), Service Level Objectives (SLOs), KPIs ...

London office. Were looking for an experienced Application Support Engineer to join our growing team at Euro Car Parks, a market-leading car park management technology and property company operating across the UK and Ireland. This is an office-based role at our Marylebone Head Office, working within … will play a central role in the health, performance and integrity of our application estate. Youll work at the heart of our IT Service Management function, operating fluently within our service desk tooling and processes while delivering hands-on application support across a modern Microsoft Azure environment ...

help keep the technology behind Global's digital advertising estate reliable, resilient and ready to evolve. Reporting to the Head of Outdoor Digital Service Management, you will support infrastructure across the UK and Ireland, including London's TfL travel network. As a Digital Infrastructure Engineer at Global … Support operational teams: Provide technical expertise to first-line teams, particularly during live incidents and deployments, and maintain clear, useful documentation that supports effective service delivery. Deliver out-of-hours works: Take technical responsibility for planned installations and operational activities, including regular overnight work, ensuring delivery is safe, correct ...

help keep the technology behind Global's digital advertising estate reliable, resilient and ready to evolve. Reporting to the Head of Outdoor Digital Service Management, you will support infrastructure across the UK and Ireland, including London's TfL travel network. As a Digital Infrastructure Engineer at Global … Support operational teams: Provide technical expertise to first-line teams, particularly during live incidents and deployments, and maintain clear, useful documentation that supports effective service delivery. Deliver out-of-hours works: Take technical responsibility for planned installations and operational activities, including regular overnight work, ensuring delivery is safe, correct ...

demonstrate some of the following: Previously worked as a Business Analyst, Business Systems Analyst, or in a similar role Must have experience delivering Jira Service Management implementations. Business analysis experience within system implementation, transformation or delivery-focused programmes. Experience within governance, service management or operational transformation … integrations with other business systems. Experience progressing projects from discovery through implementation and delivery, including system integration support and API analysis. Understanding of IT service management (ITSM), workflow automation and service delivery models. Skilled in workflow design, process mapping and documentation. Ability to develop training resources, operational ...

demonstrate some of the following: Previously worked as a Business Analyst, Business Systems Analyst, or in a similar role Must have experience delivering Jira Service Management implementations. Business analysis experience within system implementation, transformation or delivery-focused programmes. Experience within governance, service management or operational transformation … integrations with other business systems. Experience progressing projects from discovery through implementation and delivery, including system integration support and API analysis. Understanding of IT service management (ITSM), workflow automation and service delivery models. Skilled in workflow design, process mapping and documentation. Ability to develop training resources, operational ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic … Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with ...