176 to 200 of 721 Service Management Jobs in the UK

global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. The role offers a balanced focus between new business development and account management, giving you full ownership of the sales lifecycle while building long-term customer relationships. You will be responsible for winning new logo business, developing a strong personal pipeline and expanding existing accounts ...

Cyber Service Operations Analyst £500 - £600 per day | Outside IR35 3 month contract - Possibility of extension Predominantly Remote - with monthly travel to London or Birmingham Excellent opportunity for an experienced Cyber Service Operations Analyst or Cyber Operating Model Consultant to support a large-scale cyber transformation programme focused … cyber security services across a global organisation. Working as part of a dedicated cyber programme, you'll be responsible for defining and documenting cyber service operating models, supporting service adoption and establishing consistent processes, governance and responsibilities across multiple regions. You'll work closely with cyber leadership ...

Rate We're looking for an experienced BMC Helix Solution Architect to support a large-scale enterprise transformation programme focused on modernising IT Service Management, automation, and operational resilience. Key Responsibilities: Architect and deliver BMC Helix solutions across ITSM, CMDB, Discovery, Digital Workplace and Automation Lead platform integrations … with cloud, infrastructure, monitoring and enterprise applications Drive automation, workflow optimisation and AI-enabled service management initiatives Define architecture standards, governance and best practices Support ITIL-aligned Incident, Problem, Change, Asset and Configuration Management processes Lead upgrades, migrations and transformation projects across complex enterprise environments Produce solution ...

employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware … bring additional expertise to the team from the outset and help strengthen their existing Microsoft 365 capabilities. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization ...

About the role you are consideringAccountable for leading complex, high-value managed service transitions into Capgemini, this role is focused on taking services safely from a client organisation or incumbent supplier into steady-state operation. You will provide senior programme leadership across first-generation outsourcing and second or third … generation transitions, often in challenging, multi-supplier environments where continuity of service, confidence-building with senior stakeholders, and robust go-live readiness are critical.The Transition Director combines strong transition expertise with large-scale programme delivery capability. Alongside service transfer, the role increasingly involves managing technical implementation dependencies such ...

Service Owner - Digital Workplace & AI Summer-Browning Associates is currently supporting our central government client, who is seeking a Service Owner for an initial 12-month assignment with the option to extend. Location: London | Hybrid The ideal candidate will possess an active security clearance and a proven background … Service Owner Management, complemented by the following valuable skills and experiences: Significant experience as a Service Owner or Deputy Service Owner in cloud transformation programs. A deep understanding of the GDS Service Standard, with a proven track record of successfully guiding services through the Discovery ...

where respect is a given, and were always there for one another. Your future, your benefits Holidays rising to 30 days per year with service (plus bank holidays) Health and well-being benefits, including a virtual GP service and Employee Assistance Programme helpline, which includes free counselling sessions … coffee chains - simple and easy to access, making it possible to save hundreds of pounds a year Recognition schemes, including Support Centre Heroes and service awards Your future, your role As an Environments and Release Lead, youll be: Responsible for coordinating and controlling IT environments and release activity across ...

Line Service Desk Analyst Role Full-time, permanent role Location: 5 days in Canary Wharf Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk … Receive, log, and manage incidents and requests within the IT Service Management platform Assist maintenance of our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk ...

Police Digital Service (PDS) is recruiting on behalf of the NPCC National Data & Analytics Office - NDAO a dedicated national capability transforming data and analytics use in policing. Capacity Manager. Fixed Term Contract - 12 Months. Salary £50,000 per annum. This is an exciting opportunity to be part … analytics, helping forces to work smarter and more effectively without compromising security or integrity. The Capacity Manager will lead the end-to-end management of incoming demand for NDAO services, ensuring requests from police forces, partners, internal and external teams are effectively captured, triaged, prioritised, and progressed. This role ...

Service Controller Hours: 40 hours per week Working Hours: Rotational coverage required between 7:30am and 5:00pm Overview We are seeking an organised and customer-focused Service Controller to join a busy customer support team. The successful candidate will be responsible for coordinating service activities, scheduling … field-based engineers, managing customer enquiries, and ensuring maintenance and repair requests are handled efficiently. The ideal candidate will have excellent customer service skills, a strong technical understanding of specialist vehicles, and extensive geographical knowledge to effectively coordinate engineers and respond to customer requirements. This role requires strong planning ...

Director, Investment Risk & Operations Technology Location: London (Hybrid Working) Type: Permanent Package: Excellent Salary + Bonus + Benefits The Opportunity A leading UK investment management organisation is seeking a senior technology leader to take ownership of its Investment, Risk and Operations technology estate. Reporting directly to the Chief Technology … Officer, this role will lead multiple technology and product teams responsible for delivering the platforms and capabilities that support investment decision-making, risk management, portfolio construction, trading, investment operations and back-office processes. This is a highly visible leadership position at the intersection of business strategy and technology, with ...

will work closely with business stakeholders, third-party vendors, and internal teams to drive continuous improvement across IT operations while delivering a high-quality service to end users. Key Responsibilities Lead the day-to-day delivery of technology services across the organisation. Manage and develop IT infrastructure, networks, cloud … services, and business systems. Oversee the service desk function, ensuring incidents and service requests are resolved within agreed service levels. Develop and maintain IT policies, procedures, and operational standards. Manage relationships with external technology suppliers and service providers. Plan and deliver technology projects, including system upgrades ...

Contract Type: Freelance Duration: 220 days + extensions Location: Warsaw, Poland Clearance: UE/EU RESTRICTED Profile domains: Cybersecurity, Security architecture, data protection, risk management, risk assessment Knowledge and Skills: [01] Cybersecurity recommendations... Start date: Negotiable Clearance: NATO Secret or equivalent Location: Grazzanise, Italy Duties & Role: The Network Engineer … Clearance: NATO Secret or equivalent Location: Braine-l'Alleud, Belgium Requirements At least 5 years of relevant experience Some experience in budgetary planning and management is preferred Some experience in resource planning and personnel management is preferred Awareness of industry best practices Start date: Negotiable Clearance: (NATO Secret ...

Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal … walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). ...

will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will manage … specialist partners * Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure * Providing hands-on technical support where needed * Supporting system updates, changes and service improvements * Improving IT processes, reporting and user confidence * Ensuring new systems and changes are ready to move into BAU support What they are looking ...

Delivery Lead is a strategic leadership position within DXC's Aerospace and Defence Division. You will be responsible for end-to-end operational delivery, service excellence, and continuous improvement of critical defence and aerospace programmes. This is a pivotal role where you will work directly with MOD customers, internal … stakeholders, and programme teams to ensure contractual commitments are met whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational ...

business value through technology, data, cloud, and AI-led solutions. We are looking for an experienced Intermediate Change Manager to join our Technology Change Management team and support enterprise-wide technology transformation and business-as-usual (BAU) change activities. As an Intermediate Change Manager , you will play … role in supporting technology change governance, compliance, and operational change management activities across complex technology environments. You will work closely with technical teams, governance functions, and business stakeholders to ensure changes are reviewed, assessed, communicated, and implemented effectively while maintaining operational stability and regulatory compliance. Key Responsibilities Facilitate ...

Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … accurate documentation: network diagrams, device inventory and configuration baselines • Create and update operational procedures and knowledge articles. • Share knowledge with the wider team; mentor Service Desk where applicable. • Work with suppliers/ISPs to provision circuits and troubleshoot carrier issues. • Administering changes to configuration on Firewalls including whitelisting Implementations ...

Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … accurate documentation: network diagrams, device inventory and configuration baselines •Create and update operational procedures and knowledge articles. •Share knowledge with the wider team; mentor Service Desk where applicable.•Work with suppliers/ISPs to provision circuits and troubleshoot carrier issues.•Administering changes to configuration on Firewalls including whitelisting Implementations ...

requires a combination of technical expertise, solution design skills, and telco domain knowledge to build scalable, high-quality ServiceNow solutions that support complex telco service management and operations landscapes. Key Responsibilities Solution Design & Architecture Lead end-to-end design and configuration of ServiceNow solutions for telco processes. Align … solution architecture with CSDM 4.0+, CMDB best practices, and enterprise data models. Design telecom-specific data models, service models, CI classes, and relationships using TNI (Telco Network Inventory) and extended CMDB classes. Create high-level and low-level design documents, process flows, and integration blueprints. Hands-on ServiceNow Configuration ...

technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed … commitment to empowering our employees around the world . The Opportunity ECI has an exciting opportunity for an experienced, Service Delivery Manager to join our London team. In this high profile customer facing role within Customer Services, responsible for managing all aspects of the relationship between the company ...

contract for up to 12 months The Digital Services Team in the Trust leads on digital strategy, development, co-ordination, planning, projects, and programme management for all Digital and supporting functions. This role forms part of the IT Operations Team within the wider Digital Service as part … Clinical Systems Service Desk managing day-to-day operations providing a high-quality IT Service, which is the first point of contact for all staff within GHC. Support is provided in person, over the phone, and through various communication channels including email, the ITSM self-service portal ...

lead technology operations across a complex, multi-site environment. This is a key leadership appointment, providing strategic oversight of business systems, infrastructure, service delivery and operational technology across a highly service-focused organisation. Working alongside senior stakeholders, the successful candidate will drive technology performance, strengthen governance, develop internal … business-critical systems. Ensure the reliability, resilience and performance of technology services within a fast-paced 24/7 operating environment. Drive improvements across service management, governance, change control and incident management processes. Develop strong relationships with operational, commercial and executive stakeholders across the business. Lead ...

procurement and renewal activities. Coordinate onboarding and readiness activities for new affiliates, managing risks, milestones, reporting and stakeholder communications. Analyse network capacity, licensing and service consumption trends to identify optimisation opportunities and support future investment planning. Requirements Proven experience in Demand Management, Service Management, Business Relationship … Management or Infrastructure Portfolio Management within a large enterprise environment. Strong stakeholder management skills with the ability to engage technical teams, suppliers and business leaders across multiple geographies. Experience in budgeting, forecasting, financial planning and cost management for IT infrastructure or network services. Good understanding ...

Technology Resilience and Production Operations, Director is accountable for defining and executing the Technology Resilience and Production Operations strategy to strengthen MUFG’s technological service stability, mitigating risks to business continuity whilst handling the complexities of the business landscape* The role holder and will work collaboratively with colleagues … Operations will strengthen the resiliency and control landscape through the automation of embedded controls and with an agile approach to delivering resilience enhancements, improving service stability and security, increasing velocity and speed with the ability to commoditise on a global scale* The role holder will heighten customer satisfaction through ...