176 to 200 of 1,475 Service Management Jobs in the UK

Project Manager and Service Delivery A well established, tech business based in Kingston, Surrey are looking for a proactive, organised and delivery-focusedIT Project & Service Delivery Manager to join their Technology Team. This is a broad and highly visible role, responsible for bringing structure, governance and accountability … delivery of IT and infrastructure projects, while also supporting effective technology service operations. You will work across technical teams, business stakeholders, finance and third-party suppliers to ensure projects and operational activity are delivered in line with agreed scope, priorities, budgets, service requirements and business outcomes. ...

disruption to live services. The Release Analyst will coordinate cross-supplier release planning, provide oversight of release execution, and ensure suppliers meet their release management obligations and performance commitments. Through effective governance, collaboration, continuous improvement, and data-driven reporting, the role contributes to improved service quality, enhanced … your home; noting that you will be unable to work at home 100% of the time.Your role:Coordinate the end-to-end Release Management process across a multi-supplier service environment, ensuring releases are planned, scheduled, and deployed in accordance with agreed processes and governance.Work with suppliers, delivery ...

Project Manager and Service Delivery A well established, tech business based in Kingston, Surrey are looking for a proactive, organised and delivery-focused IT Project & Service Delivery Manager to join their Technology Team. This is a broad and highly visible role, responsible for bringing structure, governance and accountability … delivery of IT and infrastructure projects, while also supporting effective technology service operations. You will work across technical teams, business stakeholders, finance and third-party suppliers to ensure projects and operational activity are delivered in line with agreed scope, priorities, budgets, service requirements and business outcomes. ...

services. This is a key role responsible for establishing and leading the continual improvement and innovation function across the programme, identifying opportunities to improve service quality, operational efficiency, system resilience, maintainability, customer outcomes and value for money . The successful candidate will work across operational, service management … manage and continuously develop the programme's Continual Improvement and Innovation framework , aligned with ITIL principles and contractual requirements. Lead continual improvement processes across service delivery, operations, engineering and technology environments. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management and incident management ...

sick leave cover Key responsibilities include: Responsible for the high-quality delivery, governance and continuous improvement of assigned Procurement Services and Software Asset Management activities. Activities and responsibilities may include: * Act as a primary consultant and trusted advisor for assigned clients, building strong working relationships and understanding their business … priorities, procurement processes and software lifecycle requirements * Provide advanced advice and guidance for client licensing, administration, purchasing and procurement questions, using service management portals, email, telephone and client meetings as appropriate * Coordinate and oversee service desk workflow, including ticket allocation, prioritisation, quality control, escalation management ...

Infrastructure Operations and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands‐on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation’s IT operations, ensuring … Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third‐party platforms that support global business operations and the associated applications estate. Security, Compliance & Risk Management Define and enforce cloud security policies ...

bonus and company benefits Please note this role is not managing technology programmes or an IT Delivery implementation role - it is managing a Client Service Delivery team - please refer to the job description before submitting an application Kinly is a unified global leader in collaboration, systems integration, and managed … transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. We now have an exciting new opportunity for a proven leader within ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary … Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support ...

looking to build your career in service management within a highly trusted, operational environment where your work genuinely matters? Do you enjoy taking ownership, keeping services running smoothly and working closely with customers and technical teams to make a difference? As a Junior Service Operations Manager … will own and deliver small-scale services or take responsibility for a defined component of a larger service, under the direction of a senior delivery manager. You will support the successful delivery of services to agreed cost, risk, quality and performance targets, while ensuring services ...

Operation s Platforms and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands‐on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation’s IT operations, ensuring … Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third‐party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational ...

Kingston, Surrey - Hybrid A well established, tech business based in Kingston, Surrey are looking for a proactive, organised and delivery-focused IT Project & Service Delivery Manager to join their Technology Team. This is a broad and highly visible role, responsible for bringing structure, governance and accountability to the delivery … infrastructure projects, while also supporting effective technology service operations. You will work across technical teams, business stakeholders, finance and third-party suppliers to ensure projects and operational activity are delivered in line with agreed scope, priorities, budgets, service requirements and business outcomes. A key part of the role ...

Access Management Coordinator Location: 1 London Bridge, London Contract: Fixed Term Contract - 1 year Hours: Full time, 37.5 hours per week We're looking for an Access Management Coordinator to join our ITG team. As an Access Management Coordinator, you'll play an important role in supporting … secure, compliant and efficient access to systems and data across HCA UK. Working within the Access & Service Management team, you'll be responsible for processing access requests, supporting the joiners, movers and leavers process, and helping to ensure users have the appropriate access to perform their roles safely ...

enterprise Virtualisation and Workplace Technology services Act as a senior technical escalation point for complex incidents and problems Lead root cause investigations and continual service improvement initiatives Support service transition and project delivery activities Collaborate with customers, vendors and managed service providers Produce and maintain technical documentation … Creation Services (MCS) Experience with FSLogix Experience with Microsoft Remote Desktop Services (RDS) Experience with Windows 10/11 Enterprise Experience with Microsoft Endpoint Management Experience with User Environment Management (UEM) Experience with App-V and Ivanti AppSense Experience with VMware vSphere and VMware Cloud technologies Experience with ...

satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations … Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless ...

About the job you’re consideringThe SIAM Availability Analyst will be accountable for the monitoring, governance, analysis, and continual improvement of service availability across a multi-supplier environment. The role is outcome-focused, ensuring services remain resilient, available, and aligned to business requirements while driving proactive improvement, reducing service disruption, and enhancing the end-user experience through effective supplier management and data-driven insights.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites ...

consult and define the people we want to join us on our journey. The Senior Enterprise Systems Manager is accountable for the operational support, service performance, governance and continuous improvement of Mace's enterprise finance systems and associated business-critical applications. The role provides leadership and oversight … outsourced application support team, ensuring services are delivered in line with agreed service levels, operational controls and business requirements. Working closely with Finance, Digital Services and third-party partners, the role ensures the stability, integrity and continual development of enterprise finance platforms, with particular ownership of the IBM Cognos ...

Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You’ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop … availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement ...

productivity and satisfaction for both customers and employees.Your roleTechnical Development - Design and develop solutions for ServiceNow workflow applications, including:Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service PortalTechnology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service DeliveryUser Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfacesConfigure and enhance the Next Experience UI for tailored and seamless interactionsUse UI Builder ...

Cleared Business Analyst - IT Procurement & Service Management Remote Contract: 3-6 months initially Rate: £400 per day Start: ASAP Clearance: SC Clearance must be active We are looking for a Business Analyst to support a range of IT procurement, service management and service transition initiatives … public sector environment. You'll be responsible for gathering and documenting requirements, producing procurement artefacts, supporting mobilisation activities, analysing business needs and contributing to service transition into operational teams. Key Skills & Experience: Business analysis and requirements gathering IT procurement and ITT support documentation Stakeholder engagement and process mapping Service ...

hackajob is partnering directly with Ordnance Survey to hire for this role. Senior Technology Service Manager Full Time | £46,628.00 to £54,399.00 (dependent on experience) Hybrid Southampton Who we are We are Ordnance Survey, Great Britains national mapping service and a pioneer in geospatial technology. With over … Technology ServiceManager you will play a pivotal role in ensuring the operational excellence of ourBusiness Systems, Positioning and Applyingservices. You will lead and oversee Service Management processes, drive performance ensuring KPIs and customer expectations are met, ensure compliance with relevant standards and domain best-practice (including security), whilst ...

experienced Service Manager looking to broaden your service design expertise in high-profile, secure client environments where precision matters? or do you already have service design experience and want a fresh challenge? Joining our established Service Management team as a Service Design Manage … designing end-to-end services for distinguished client accounts operating within secure environments. You’ll work closely with Solution Architects, project teams and service leaders to turn requirements into robust, scalable service models – ensuring services are designed right first time and are ready for successful delivery and operation. ...

experienced Service Manager looking to broaden your service design expertise in high-profile, secure client environments where precision matters? or do you already have service design experience and want a fresh challenge? Joining our established Service Management team as a Service Design Manage … designing end-to-end services for distinguished client accounts operating within secure environments. You'll work closely with Solution Architects, project teams and service leaders to turn requirements into robust, scalable service models - ensuring services are designed right first time and are ready for successful delivery and operation. ...

creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Service Architect at any of our main UK sites, where you will have the opportunity to work with cutting-edge technology in partnership with some … most brilliant minds. The Role As a Senior Service Architect, you will be working in a both internal and customer facing role working across QinetiQ’s service portfolio designing the service wrapper to provide service support and management for customer solutions and managed service ...

creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Service Architect at any of our main UK sites, where you will have the opportunity to work with cutting-edge technology in partnership with some … most brilliant minds. The Role As a Senior Service Architect, you will be working in a both internal and customer facing role working across QinetiQ’s service portfolio designing the service wrapper to provide service support and management for customer solutions and managed service ...

receive an alert: Location/s: Newcastle, UK Relocation supported: Not supported, but internal applications are welcome Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future. We are a team of over 20,000 experts working across the world … outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience ...