226 to 250 of 721 Service Management Jobs in the UK

Service Manager Covering 2 site - Goring & Littlehampton, West Sussex Salary: £38,000-£45,000 + Benefits We're looking for a proactive IT Service Manager to join a growing Group IT Business Systems team. This is a hands-on role where you'll lead … delivery and continuous improvement of IT services across the business. You'll manage incidents, coordinate with external IT providers, drive service improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with: Experience in IT Service Management ...

efficiency. Investigate and resolve infrastructure incidents, perform root cause analysis, and support infrastructure projects, upgrades, and migrations. Produce and maintain technical documentation, follow ITIL service management processes, and participate in an on-call rota and planned out-of-hours maintenance when required. Required Experience & Skills Active SC Clearance … Policy. Experience with PowerShell scripting and automation. Hands-on experience supporting VMware vSphere and/or Microsoft Hyper-V. Knowledge of Windows Server patch management, operating system lifecycle management, and security best practices. Experience monitoring, troubleshooting, and maintaining enterprise infrastructure, with strong analytical and problem-solving skills. Familiarity ...

efficiency. Investigate and resolve infrastructure incidents, perform root cause analysis, and support infrastructure projects, upgrades, and migrations. Produce and maintain technical documentation, follow ITIL service management processes, and participate in an on-call rota and planned out-of-hours maintenance when required. Required Experience & Skills Active SC Clearance … Policy. Experience with PowerShell scripting and automation. Hands-on experience supporting VMware vSphere and/or Microsoft Hyper-V. Knowledge of Windows Server patch management, operating system lifecycle management, and security best practices. Experience monitoring, troubleshooting, and maintaining enterprise infrastructure, with strong analytical and problem-solving skills. Familiarity ...

Provide 1st and 2nd line support across business applications and end-user technologies. Support and maintain key platforms including CRM, finance, HR, membership, event management and SaaS applications. Troubleshoot system, access, and Microsoft 365 issues, ensuring incidents are managed through to resolution. Work with users to understand operational challenges … identify opportunities to improve processes and system usage. Coordinate with external software vendors and managed service providers to resolve issues and implement changes. Assist with application upgrades, testing activities, release validation and user communications. Create and maintain knowledge articles, support documentation, user guides and operational procedures. Support Microsoft ...

Technology Company who have an office in Nottingham, Nottinghamshire. We are partnering with a well-established, international software provider that delivers mission-critical business management solutions to equipment rental, plant hire, construction, and asset-intensive organisations worldwide. With a strong reputation in the market, an established customer base … function while working closely with senior leadership across the organisation. The successful candidate will most likely come from rental software, construction software, ERP, field service management, or an industrial SaaS background. Key Responsibilities: Own and deliver the new business and account management revenue targets across ...

driving the modernization of IT Operations and Site Reliability Engineering (SRE) through intelligent observability, event intelligence, automation, and AI-driven insights. DTS Platform & Tools – Service Enablement: We serve as thought leaders in AIOps, partnering across IT Operations, SRE, engineering, infrastructure, service management, and application teams to solve … cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle. Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self-healing remediation. Partner across Operations, infrastructure, SRE, platform engineering, service management, application ...

secure, high-impact environments? We're looking for a DevOps Engineer to join a collaborative team supporting business-critical platforms where reliability, security and service quality are at the heart of everything we do. In this role, you'll work across both business-as-usual support and project delivery … have the opportunity to share knowledge, develop your technical expertise and contribute to the continuous improvement of services while operating within established ITIL-based service management processes. Key Responsibilities Investigate, triage and resolve incidents, service requests and technical issues in a timely manner. Proactively monitor and maintain ...

complex, cloud‐hosted government platform supporting a critical public service. This leadership role requires strong technical delivery expertise and exceptional client relationship and commercial management skills. Key Responsibilities Engineering & Technical Delivery Leadership Lead and develop a high‐performing team of engineers, DevOps professionals, scrum masters and service delivery … innovation initiatives. Provide technical leadership and challenge to architects and engineering teams. Drive continuous improvement in platform performance, stability, reliability and maintainability. Oversee release management, service transition activities and operational readiness. Champion Agile delivery practices and foster a high‐performance engineering culture. Client & Contract Management ...

Description \n Service Delivery Coordinator \n Milton Keynes - Hybrid \n £35,000 - £40,000 + Bonus \n MSP - Career progression into Service Delivery Management \n Are you working in an MSP and looking for your next step? \n We're looking for a Service Delivery Coordinator … join a growing managed services provider. You'll work alongside experienced Service Delivery Managers, supporting a portfolio of customers while developing the skills needed to progress into an SDM role \n What you'll be doing: \n You'll be responsible for supporting the day-to-day delivery ...

ServiceNow Enterprise Asset Management Transformation Specialist | Up to £105k+ bonus We've partnered with a leading ServiceNow Partner that's making serious investment into its EAM capability and pipeline. If you're passionate about Enterprise Asset Management and want to work on large-scale transformation programmes rather than … purely technical implementations, this is a fantastic opportunity. You'll be helping major organisations rethink how they manage assets, maintenance, and service operations, using ServiceNow to drive efficiency, automation, and operational excellence. The role offers a blend of strategic advisory work, transformation delivery, and stakeholder engagement, giving ...

Wharf & 1 day WFH Need to have construction experience Main Responsibilities Act as the primary contact for the IT Department regarding EUC asset lifecycle management - covering provisioning, deployment, maintenance, recycling, redeployment and retirement of laptops, tablets and mobile phones. Complete the physical device lifecycle: provision new hardware, securely wipe … redeploy refurbished assets to maximise value and minimise waste. Receive, log and manage to resolution EUC-related incidents and requests within the IT Service Management platform. Maintain and update the asset management database, ensuring accurate tracking of all changes and lifecycle stages. JML Process Management: Oversee ...

manage and support critical enterprise AI based applications in a fast‐paced production environment. The role requires hands‐on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business‐critical platforms. In this role, you’ll make an impact in the following ways … Perform root cause analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases ...

Position ICT Service Delivery Manager (IT) Location Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom Working Pattern: Hybrid 3 days in the office and 2 days working remotely. Start Date ASAP Contract Duration 78 weeks (Temporary Contract) Working Hours 37 hours per week Pay Rate PAYE: £22.41 … phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams and work closely with managers across infrastructure, development ...

Position ICT Service Delivery Manager (IT) Location Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom Working Pattern: Hybrid – 3 days in the office and 2 days working remotely. Start Date ASAP Contract Duration 78 weeks (Temporary Contract) Working Hours 37 hours per week Pay Rate PAYE: £22.41 … phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams and work closely with managers across infrastructure, development ...

Engagement Lead - Service Delivery Location: London/Hybrid My client is looking for a highly experienced Engagement Lead to join a growing consultancy and play a pivotal role in delivering transformational outcomes for some of the UK's most recognised organisations. As Engagement Lead, you will … consultative engagements and client-focused outcomes. Expertise in one or more of the following areas: IT & Digital Operating Model Development Process Design Organisation Design Service Integration SIAM Service Management Experience leading digital change and IT transformation programmes. Strong senior stakeholder management skills, including business case development ...

ServiceNow Enterprise Asset Management Transformation Specialist | Up to £105k+ bonus We've partnered with a leading ServiceNow Partner that's making serious investment into its EAM capability and pipeline. If you're passionate about Enterprise Asset Management and want to work on large-scale transformation programmes rather than … purely technical implementations, this is a fantastic opportunity. You'll be helping major organisations rethink how they manage assets, maintenance, and service operations, using ServiceNow to drive efficiency, automation, and operational excellence. The role offers a blend of strategic advisory work, transformation delivery, and stakeholder engagement, giving ...

aligned with business priorities while delivering measurable value at scale. Reporting to the Head of Process & Intelligent Automation, you will lead an external managed service team responsible for supporting automation platforms and solutions in production. Working closely with Architecture, Engineering, Integration and Platform teams, you will ensure operational considerations … capability that enables automation and AI technologies to operate safely, reliably and at enterprise scale. What you’ll be responsible for: Leading the operational management of Southern Water's automation and AI estate, ensuring services remain reliable, resilient and secure. Managing and overseeing an external managed service team ...

Service Manager - Altrincham - Hybrid £50k + Excellent Benefits An exciting opportunity has arisen for an experienced Service Manager to join a growing software solutions provider. This role offers the opportunity to lead the delivery of services across software implementations, customer support, professional services, and screening solutions. You will … play a key role in shaping and scaling the organisation's service function. Key Responsibilities Oversee the delivery of software implementations, support services, and professional services, ensuring projects are delivered efficiently, on time, and within budget. Manage customer escalations, ensuring timely resolution and maintaining high levels of client satisfaction. ...

role will assess the current non-production environment estate, establish a clear view of environment status and dependencies, improve environment, release and configuration-management processes, and develop practical recommendations and a phased improvement roadmap. Key responsibilities Review existing engagement documentation, findings and work completed to date. Rapidly establish … environments. Validate the environment inventory across the in-scope platforms and applications. Identify environment ownership, purpose, availability, current usage and dependencies. Review existing release-management and deployment processes. Assess routes to live across development, system testing, UAT, pre-production and production. Facilitate workshops with platform leads, architects, DevOps teams ...

Skills & Experience Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public … sector or regulated environments Solid understanding of Agile methodologies and delivery frameworks Strong communication and stakeholder management skills Desirable Skills Experience with ServiceNow integrations and advanced platform features Broader module exposure beyond ITSM/CSM Agile certifications or formal training (e.g. Scrum) Qualifications & Certifications Relevant ServiceNow certifications such ...

Skills & Experience Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public … sector or regulated environments Solid understanding of Agile methodologies and delivery frameworks Strong communication and stakeholder management skills Desirable Skills Experience with ServiceNow integrations and advanced platform features Broader module exposure beyond ITSM/CSM Agile certifications or formal training (e.g. Scrum) Qualifications & Certifications Relevant ServiceNow certifications such ...

design, development, testing and implementation of integration solutions and related digital workflows across Trust systems. They will work with colleagues, suppliers, system users and service support teams to understand requirements, deliver robust solutions, document processes and enable effective knowledge transfer into operational arrangements. The role will involve analysing requirements … understood and transitioned effectively. This will include sharing technical knowledge, supporting clear operating procedures and helping create an efficient flow from development into live service support. The post holder will work with colleagues and suppliers to support safe implementation, testing and transition of integration changes, ensuring appropriate documentation, test ...

user technology function.DES is responsible for delivering secure, resilient and scalable technology capabilities across the enterprise, including Infrastructure, Cloud, Network, Security Operations, Service Management and Digital Workplace services. Within DES, the Client Services function is responsible for delivering modern workplace technologies that enable secure communication, collaboration and productivity … collaboration services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Teams Phone and associated collaboration technologies. You will drive platform modernisation, cloud transformation and service optimisation while ensuring high levels of availability, security and user experience.Working closely with senior stakeholders across Technology, Cyber Security, Enterprise Architecture, Risk, Compliance ...

diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Software Service Manager, you will be responsible for managing the day-to-day delivery of software support services , as well as engaging in relevant client-relationships … people , resources, finances, and reporting while ensuring adherence to robust quality standards including but not limited to ISO20000. You will also assist the senior management team with business growth within existing accounts as well as supporting business development activity for potential new clients. Minimum requirements: Experience working ...

Business Account Executive – MSPS, Outsourced Service, Integration Services, Service Based SaaS. Location: Watford (Hybrid) Salary: £60,000–£80,000 base + Double OTE in Year 1 Role Overview We are looking for an ambitious and consultative Account Executive’s to drive new business growth by acquiring Managed Service Providers (MSPs) and enterprise customers. This is an opportunity to sell a high-value managed integration service that helps organisations simplify complex integrations and accelerate digital transformation. This role goes beyond traditional software sales. You'll build trusted relationships, identify business challenges, and position managed integration services ...