226 to 250 of 580 Service Management Jobs in the UK

three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. … coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow ...

improve detection, diagnosis and resolution of incidents, reduce manual toil and strengthen platform resilience. Working closely with Burberry's Operations teams, strategic managed service providers and their automation and AI centres of excellence, the role will bring proven industry capabilities into Burberry and ensure they deliver measurable operational outcomes … operational data to identify high-value automation opportunities, maintaining a prioritised backlog and demonstrating measurable benefits through reduced incidents, MTTR, manual effort and service disruption. Automation Engineering & Integration: Drive the effective use of orchestration, scripting, APIs, workflow automation, RPA and AI-enabled capabilities, ensuring solutions are scalable, supportable ...

doing Developing current, transition and target solution architectures for infrastructure and technology change, aligned to enterprise direction and governance Translating business, service, security and operational needs into clear architecture requirements and solution options Producing proportionate architecture artefacts, including High-Level Designs, Solution Designs, context diagrams, roadmaps, non-functional requirements … decision records Leading technical design workshops across cloud, networks, compute, storage, identity, cyber security, automation and service management Setting architectural direction and assuring detailed designs from engineering teams and suppliers, without taking over their accountability for implementation Evaluating options and recommending the best fit, weighing value, whole-life ...

investigate and resolve technical issues. Develop and maintain standard operating procedures (SOPs), installation guides, knowledge-base articles and CMDB records. Contribute to incident management, service improvement and operational support processes. Essential Skills & Experience Experience providing 3rd/4th line infrastructure and application support in secure MOD, Defence … Experience supporting Windows Server, Active Directory, Exchange and enterprise applications. Experience installing, configuring and maintaining infrastructure and applications across complex environments. Strong troubleshooting, incident management and system recovery skills. Ability to produce technical documentation and work effectively with military users and technical stakeholders. Desirable Experience Experience supporting NATO Functional ...

career in IT operations TXM Recruit is supporting a leading UK technology and defence organisation in recruiting an Operations Centre Analyst to join its Service Management team. This opportunity suits an IT graduate, junior service desk professional, or technically minded customer-service specialist looking to develop … doing Monitoring servers, systems and operational alerts, identifying issues and responding in line with agreed procedures. Logging, prioritising and updating incidents through service management tools. Supporting technical investigations and escalating complex issues to specialist teams. Providing clear progress updates and maintaining accurate incident records. Assisting with software rebuilds ...

have specific experience of managing the operation and improvement of business applications? Do you have further experience of data governance and management, including exposure to data and document management systems? If so then let Informed Recruitment help you to achieve your potential with an exciting opportunity … Data and Systems Manager to support the operational management and ongoing improvement of business systems for an award-winning regeneration and property development organisation, a respected & established social enterprise in the midst of a digital transformation programme. The main purpose of the role will be to take responsibility ...

want to build a career where your work has real impact,? we'd love to hear from you. More about the team The Service Management team are the foundation of the IT function, responsible for delivering a high-quality front of house IT service that continuously improves … join an area which is responsible for the continually improving the delivery of IT services and performance.? More about your role? Reporting to the Service Desk Manager, you will play a key role in providing technical support to end users and resolving any IT issues which may arise. ...

want to build a career where your work has real impact,? we'd love to hear from you. More about the team The Service Management team are the foundation of the IT function, responsible for delivering a high-quality front of house IT service that continuously improves … join an area which is responsible for the continually improving the delivery of IT services and performance.? More about your role? Reporting to the Service Desk Manager, you will play a key role in providing technical support to end users and resolving any IT issues which may arise. ...

DESCRIPTION Project Manager (Digital Information - IT Supplier & Category Management) Seeking an IT Supplier & Category Management specialist with demonstrable experience managing Technology and Professional Services suppliers, developing category strategies, leading sourcing and procurement activities, negotiating contracts, and governing supplier performance through SLAs, KPIs and supplier reviews. Active SC Clearance … hybrid working basis Job Purpose The IT Supplier Manager leads and supports the definition and execution of the IT supplier strategy and management framework, in partnership with the Digital Information leadership team. This role is accountable for supporting the IT Supplier Senior manager in overseeing ...

want to build a career where your work has real impact,? we'd love to hear from you. More about the team The Service Management team are the foundation of the IT function, responsible for delivering a high-quality front of house IT service that continuously improves … join an area which is responsible for the continually improving the delivery of IT services and performance.? More about your role? Reporting to the Service Desk Manager, you will play a key role in providing technical support to end users and resolving any IT issues which may arise. ...

Consultancy who provide IT infrastructure and Cloud solutions to businesses across the UK. They are committed to using industry best practice for IT service management, security, and support in line with ITIL and ISO standards. They have a loyal and growing customer base that rate their exceptional service … response for supporting and developing the monitoring platforms and bespoke PowerShell scripts. You will deliver high-quality technical expertise and ensure incidents/service requests are managed efficiently to resolution. You will provide excellent customer service whilst supporting customers' IT infrastructure. You'll be part of a collaborative ...

Consultancy who provide IT infrastructure and Cloud solutions to businesses across the UK. They are committed to using industry best practice for IT service management, security, and support in line with ITIL and ISO standards. They have a loyal and growing customer base that rate their exceptional service … response for supporting and developing the monitoring platforms and bespoke PowerShell scripts. You will deliver high-quality technical expertise and ensure incidents/service requests are managed efficiently to resolution. You will provide excellent customer service whilst supporting customers' IT infrastructure. You'll be part of a collaborative ...

Consultancy who provide IT infrastructure and Cloud solutions to businesses across the UK. They are committed to using industry best practice for IT service management, security, and support in line with ITIL and ISO standards. They have a loyal and growing customer base that rate their exceptional service … response for supporting and developing the monitoring platforms and bespoke PowerShell scripts. You will deliver high-quality technical expertise and ensure incidents/service requests are managed efficiently to resolution. You will provide excellent customer service whilst supporting customers' IT infrastructure. You'll be part of a collaborative ...

SIAM Service Integration Manager We are searching for a SIAM Service Integration Manager to join this thriving investment bank as they are growing their Service Integration team This focus requires a SIAM Service Integration focus as this role is focused on building out a brand … function within SIAM Service Integration Role details Title: SIAM Service Integration Manager Employer: investment bank Permanent role, salary £80,000- £120,000 plus bonus Location : London City and home working hybrid 50/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service ...

SIAM Service Integration Manager We are searching for a SIAM Service Integration Manager to join this thriving investment bank as they are growing their Service Integration team This focus requires a SIAM Service Integration focus as this role is focused on building out a brand … function within SIAM Service Integration Role details Title: SIAM Service Integration Manager Employer: investment bank Permanent role, salary £80,000- £120,000 plus bonus Location : London City and home working hybrid 50/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service ...

75000.00 - 90000.00 per annum56 Leadenhall Street,, London, EC3A 2DX, EC3A 2DX, England, United KingdomPermanentITSM Service Manager, ITIL, Incident, Change, Enterprise ApplicationsWe're supporting a leading financial markets organisation in the search for an experienced ITSM Service Manager to join their Production Services & Governance team. This is a highly … visible role responsible for driving Incident, Problem, Change and Release Management across a complex, business-critical technology environment. You'll act as the key escalation point for major incidents, oversee service performance, manage third-party providers, and work closely with technology and business stakeholders to improve service ...

Start: Urgent requirement Role Overview We are urgently seeking an experienced Senior Technical Consultant with strong ServiceNow expertise to support a project across IT Service Management (ITSM) and Customer Service Management (CSM). The ideal candidate will have extensive hands-on experience with ServiceNow, particularly ...

Major Incident Manager to join the team, to lead the response of high-impact IT incidents from initial assessment through to service restoration. Working across technical teams, third-party suppliers and stakeholders, you will keep incidents controlled, consistent and auditable while helping to minimise disruption to the services that … with other MIMs in the team. What's the job? Take end-to-end ownership of major incidents, driving rapid assessment, prioritisation, escalation and service restoration. Lead cross-functional technical teams and third-party suppliers through high-impact incidents. Establish and manage incident bridges or war rooms, maintaining control ...

needs, identifying opportunities for improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream … transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability ...

needs, identifying opportunities for improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream … transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability ...

leading defence company is recruiting for a Network Service Coordinator to support a centralised Network Service Function. Reporting directly to the Network Service Specialist, you will play an important role in supporting the delivery and continuous improvement of network services, working closely with colleagues across Network Security … Network Operations, Network Projects and the wider Information Management function. If you have a background in IT service management and are looking for a role where you can contribute to service improvement and make a genuine difference, we would be keen to hear from you. ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities … supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear ...

Iconology Ltd, we are a forward-thinking Managed Service Provider (MSP) based in Kent, delivering expert IT support, cloud solutions, cyber security, connectivity, and managed technology services to businesses across a wide range of industries. The company has built a strong reputation for providing reliable, proactive IT services … skills, knowledge, and experience while completing a Level 3 Cloud Support Specialist Apprenticeship. The programme will provide exposure to cloud technologies, networking, operating systems, service management, and troubleshooting whilst working within a busy Managed Service Provider environment. Responsibilities: Provide first-line IT support to clients via phone ...

Manager with ServiceNow, Chatbot and ops excellence experience to join the team for an initital 6-month contract. Experience Experience across project and programme management and service delivery, including delivering AI-enabled, digital or technology transformation services Operational Excellence experience Ability to articulate and document technology operations … detail Experience and knowledge of end-to-end technology programme delivery, including recognised project methodologies (e.g. Agile/Scrum, PRINCE2 or PMP), service management, budgeting and people management, ideally spanning AI, data and cloud platforms Experience with ServiceNow and Moveworks is highly desirable. Ability to enable changes ...

Lead Service Desk Analyst Bath, UK Employees work in a hybrid mode 4 Days on site with option of 1 day remote Full-time Department: Information Technology Job Description Join us as a Lead Service Desk Analyst, where youll play a key role in supporting and guiding … high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, youll combine hands-on technical expertise with strong leadership ...