226 to 250 of 376 Service Management Jobs in the UK

support, and digital solutions. Role You'll learn how to: Process incoming calls/emails in accordance with defined processes and priorities at agreed service levels. To identify issues, provide and advise suitable solutions and actions Accurate logging and record keeping of all issues and queries in the UKPS … Service Management Software Escalation and management of issues to 3rd party vendors ensuring all parties are regularly updated on progress To provide support to the companies’ desktop solutions and management of active directory, user maintenance processes and Microsoft Office products Liaising with the Operational Support team ...

ensure operational teams can confidently support the live Finance platform. Contribute to hyper-care and early life support activities post-go-live. Monitoring, Incident Management & Continuous Improvement: Implement and maintain monitoring solutions to ensure system availability and performance. Manage incident triage, root cause analysis, and problem resolution for platform … resilience, and operational efficiency of the platform. Job Requirements: Essential: Experience in application support, ideally with finance platforms, OneStream in particular. Strong understanding of Service Management frameworks such as ITIL. Solid background in: Operating system management (Windows/Linux) Application troubleshooting and performance optimisation Log analysis, system ...

ensuring high-quality governance and successful project delivery. What You'll Be Doing Governance & Risk: Setting up and maintaining governance structures for Risk, Change Management, and RAID logs. Project Support: Working closely with Project Managers to ensure reporting deadlines are met and documentation accurately reflects project status. Financial Oversight … Clearance (Non-Negotiable). PMO Expertise: Deep knowledge of PMO roles and responsibilities with the ability to coach and support a wider team. Change Management: Proven experience in Change Management and the end-to-end project delivery lifecycle. Technical Proficiency: Advanced skills in Microsoft Excel and PowerPoint. Knowledge ...

with offices around the U.K are looking for an experienced security cleared Project Manager to take on a hybrid role that combines traditional project management with key responsibilities within our IT Project Management Office (PMO). The ideal candidate will stand out by having the below key skills. … Currently security cleared (Non-negotiable requirement)** Extensive project management and PMO experience within a early stage/start up Defence or Military client Process design/management and governance experience Familiarity with IT Service Management frameworks (e.g. ITIL) Certified Project Manager (PMP, APM PMQ, MAPM ...

documented code following established coding standards. Conduct code reviews and ensure code quality. Collaborate with development teams on feature implementation and testing. Quality & Process Management Ensure all work adheres to change management and release protocols. Maintain accurate documentation of all issues, investigations, and resolutions. Monitor system performance … detail. Experience of delivering application support in business critical services in 24*7 SLA driven environments. Commitment to continuous learning and professional development. Time management and ability to prioritize multiple issues. Desirable Skills/Qualifications Knowledge of API development and integration. Previous experience of creating and using CI/ ...

working with a high-growth, specialist transformation consultancy focused on helping organisations design and deliver next-generation Global Business Services (GBS) and enterprise service operating models. They partner with global enterprises to drive large-scale transformation across functions such as HR, Finance, IT, and Operations, leveraging process optimisation, digital … platforms (e.g. ServiceNow), and intelligent automation to enable scalable, efficient service delivery. This is an opportunity to join a growing team where you will play a key role in shaping and delivering complex transformation programmes, working directly with senior stakeholders and contributing to both delivery and growth. The Role ...

Basis and SAP HANA administration support Support SAP HANA database operations , including monitoring, basic tuning, and troubleshooting Assist with system patching, updates, and transport management across SAP environments Support system security , including user administration, roles/authorisations (with guidance), and compliance requirements Monitor system performance, capacity, and availability, escalating … issues where appropriate Support backup, recovery, and replication processes Work closely with senior SAP specialists, infrastructure teams, and service management functions Assist with audits, documentation, and adherence to ITIL processes and security standards Produce and maintain clear technical documentation and operational runbooks Experience Requirements Around 24 years experience ...

with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will … core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service ...

with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will … core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service ...

creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business … ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided ...

ACCOUNTABILITIES: Lead the day-to-day operations of the IT Infrastructure team, ensuring systems, networks, and services operate reliably, securely, and efficiently. Oversee the management, monitoring, and support of servers, storage, networks, firewalls, cloud platforms, and enterprise systems. Act as the escalation point for complex infrastructure, networking, and availability … Drive continuous improvement initiatives to enhance operational maturity, reliability, and efficiency. Plan and deliver infrastructure projects, ensuring alignment with business priorities, timelines, and risk management requirements. Implement and maintain monitoring, alerting, and performance management tools to proactively identify and resolve issues. Ensure robust backup, disaster recovery, and business ...

Service Desk Analyst Annual Salary: upto £30,000 (depending on experience) Location: Newton Abbot Job Type: Full-time We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team. This role involves supporting approximately 300 users, providing both remote … Person & Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft ...

Managing and improving cloud platforms, SaaS tools, and network environments Leading troubleshooting and incident response for complex technical issues Overseeing onboarding/offboarding, device management, and access controls Driving automation and reducing manual processes Improving IT processes, documentation, and service quality Partnering with the business to deliver practical … experience across 1st, 2nd, and 3rd line support, including triaging, prioritisation, and team coordination In-depth knowledge of macOS AND Windows environments, including endpoint management and hardware troubleshooting Kandji (Iru) knowledge or similar MDM Proven experience managing cloud-based platforms such as Google Workspace and Okta Strong networking ...

National Highways goals and values. Drive cross-directorate collaboration with product, data, and digital teams to maintain high-performing connected services, ensuring effective service management, delivery against KPIs, continuous improvement, and efficient operational performance. Own the strategic promotion and positioning of the Digital Lab, representing National Highways externally … events and workshops to influence future strategy and strengthen collaboration. Provide effective operational leadership of the team, ensuring compliance with governance frameworks including budget management, forecasting, business planning, delivery controls, risk management, audit, communications, and people policies. About you. Strong stakeholder management and influencing capability, with proven ...

National Highways goals and values. Drive cross-directorate collaboration with product, data, and digital teams to maintain high-performing connected services, ensuring effective service management, delivery against KPIs, continuous improvement, and efficient operational performance. Own the strategic promotion and positioning of the Digital Lab, representing National Highways externally … events and workshops to influence future strategy and strengthen collaboration. Provide effective operational leadership of the team, ensuring compliance with governance frameworks including budget management, forecasting, business planning, delivery controls, risk management, audit, communications, and people policies. About you. Strong stakeholder management and influencing capability, with proven ...

National Highways goals and values. Drive cross-directorate collaboration with product, data, and digital teams to maintain high-performing connected services, ensuring effective service management, delivery against KPIs, continuous improvement, and efficient operational performance. Own the strategic promotion and positioning of the Digital Lab, representing National Highways externally … events and workshops to influence future strategy and strengthen collaboration. Provide effective operational leadership of the team, ensuring compliance with governance frameworks including budget management, forecasting, business planning, delivery controls, risk management, audit, communications, and people policies. About you. Strong stakeholder management and influencing capability, with proven ...

National Highways goals and values. Drive cross-directorate collaboration with product, data, and digital teams to maintain high-performing connected services, ensuring effective service management, delivery against KPIs, continuous improvement, and efficient operational performance. Own the strategic promotion and positioning of the Digital Lab, representing National Highways externally … events and workshops to influence future strategy and strengthen collaboration. Provide effective operational leadership of the team, ensuring compliance with governance frameworks including budget management, forecasting, business planning, delivery controls, risk management, audit, communications, and people policies. About you. Strong stakeholder management and influencing capability, with proven ...

National Highways goals and values. Drive cross-directorate collaboration with product, data, and digital teams to maintain high-performing connected services, ensuring effective service management, delivery against KPIs, continuous improvement, and efficient operational performance. Own the strategic promotion and positioning of the Digital Lab, representing National Highways externally … events and workshops to influence future strategy and strengthen collaboration. Provide effective operational leadership of the team, ensuring compliance with governance frameworks including budget management, forecasting, business planning, delivery controls, risk management, audit, communications, and people policies. About you. Strong stakeholder management and influencing capability, with proven ...

National Highways goals and values. Drive cross-directorate collaboration with product, data, and digital teams to maintain high-performing connected services, ensuring effective service management, delivery against KPIs, continuous improvement, and efficient operational performance. Own the strategic promotion and positioning of the Digital Lab, representing National Highways externally … events and workshops to influence future strategy and strengthen collaboration. Provide effective operational leadership of the team, ensuring compliance with governance frameworks including budget management, forecasting, business planning, delivery controls, risk management, audit, communications, and people policies. About you. Strong stakeholder management and influencing capability, with proven ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM ...

reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation. Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload … management, appraisals and performance management. Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise Oversee availability and supplier coordination for our core legal systems, including our Practice Management System ...

cloud migrations, upgrades, and system integrations. Configure and support network infrastructure including firewalls, switches, routers, and Wi-Fi. Administer Active Directory, Group Policy, identity management, and access controls. Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager. Monitor system performance, availability, and security, ensuring adherence to best … security tooling. Work closely with third-party suppliers and internal stakeholders to deliver reliable IT services. Produce clear technical documentation and contribute to continuous service improvement. Skills and Experience: Essential: At least 5 years' experience in IT support, including substantial 3rd line and project-based work. Strong hands ...

within a demanding support environment. We are looking for a flexible individual and someone who is passionate about IT, and providing excellent levels of service to Trust staff. This is a great opportunity to work within a fast paced and exciting environment that is continually changing on a monthly … solving & communication skills. A professional attitude when interacting with staff, customers, and suppliers, face-to-face and over the telephone. Exceptional organisational and time management skills, and able to prioritise your own workload. The ability and willingness to work occasional evenings and weekends as and when required. The ability ...

with senior engineers to troubleshoot incidents and resolve technical issues Learn and support enterprise system integrations using APIs, messaging, and middleware platforms Follow IT service management (ITSM) processes including incident, change, release, and problem management Monitor system performance and ensure service availability and reliability Maintain documentation … services and APIs (REST or SOAP) Ability to write and execute basic SQL queries and understand database concepts Strong interest in IT operations, service delivery, and enterprise systems Good communication skills (spoken and written English ...

stability, performance, and security of a predominantly Azure-based cloud estate Lead and support teams across: Cloud Infrastructure (Azure) Systems/Enterprise Applications Service Operations/IT Support Assess current operating model and implement quick-win improvements to enhance reliability and efficiency Drive incident, problem, and change management … governance, monitoring, and reporting across services Partner with senior stakeholders to align operations with wider digital and transformation objectives Manage third-party vendors and service providers, ensuring delivery against SLAs Support ongoing or planned cloud optimisation/migration initiatives. Key Skills & Experience Proven experience operating at Head of/ ...