276 to 300 of 1,504 Service Management Jobs in the UK

Bring your energy to Aggreko as an IT Service Performance Analyst based in Glasgow. You'll play a critical role in strengthening our global IT operations by evaluating processes, identifying opportunities for increased productivity, driving automation, and implementing continuous improvement initiatives. Power without pause. Heating, cooling and oil-free … events that last a few weeks to mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous ...

awards across a range of industries. Who Are CSL Looking For? CSL are looking for an experienced customer relationship/account manager to lead service delivery across their largest customer accounts. The successful candidate will act as the primary point of contact for key stakeholders, ensuring outstanding customer satisfaction … closely with cross‐functional teams, proficient with the Microsoft Office Suite and CRM tools, and confident preparing reports and executive‐ready updates. Knowledge of service management best practices—ideally supported by ITIL certification—will help you safeguard service quality and unlock growth for CSL and its customers. ...

Company: Retail Company Position: IT Service Delivery Manager Contract: 1-year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 70,000 GBP + 10% Bonus Job responsibilities: 1. Service Desk & Incident Management L1 triage & ownership: Act as regional L1 triage layer — validate severity/… impact, capture data and route incidents to the correct resolver group, keeping knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear user communication. Problem ...

Service Analyst Location: Dunstable - Hybrid, 3 days office/2 days home Duration: 2 months initial contract Pay Rate: £250 Per Day Inside IR35 The Role I am working with a longstanding client who are one of the world's largest and most well known solutions companies. Amongst their … biggest hospitality businesses and they are looking for an IT Configuration Administrator to support the maintenance and improvement of Configuration Management and service information held within the ServiceNow platform. The main areas of focus will be administration, data quality & record maintenance and you will work with IT teams ...

Software Asset Management Lead/IT Asset Manager An excellent opportunity to join a busy IT Service Management practice, helping to strengthen software and IT asset governance, compliance, optimisation and value in a complex technology environment. If youve also worked in the following roles, wed also like … hear from you: Software Asset Manager, SAM Manager, ITAM Manager, Software Licensing Manager, Software Licence Manager, Software Asset Management Specialist, IT Asset Management Specialist, Software Compliance Manager Benefits include a Civil Service Defined Benefit Pension with a 28.97% employer contribution, 28.5 days paid holiday plus UK public ...

Software Asset Management Lead/IT Asset Manager An excellent opportunity to join a busy IT Service Management practice, helping to strengthen software and IT asset governance, compliance, optimisation and value in a complex technology environment. If you’ve also worked in the following roles … also like to hear from you: Software Asset Manager, SAM Manager, ITAM Manager, Software Licensing Manager, Software Licence Manager, Software Asset Management Specialist, IT Asset Management Specialist, Software Compliance Manager Benefits include a Civil Service Defined Benefit Pension with a 28.97% employer contribution, 28.5 days’ paid holiday ...

with security, regulatory, and organizational requirements. Participate in security reviews, audits, and compliance assessments. Develop platform standards for configuration, customization, and release management. Stakeholder Management Partner with business leaders, product owners, and project managers to define solution strategies. Communicate technical concepts effectively to both technical and non-technical audiences. … transformation programs. Strong expertise in platform customization, integration, and workflow automation. Technical Skills ServiceNow Modules Experience in one or more of the following: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Service Catalog Employee Center/HR Service Delivery (HRSD ...

This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support … policies, and standards. Responsibilities Manage the day‐to‐day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including ...

candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Service Manager Retail (MAT Cover) Salary: Up to £40,000 - £48,000 per annum + Bonus London/Swindon Hybrid Edenred Payment Solutions(EPS) is a leading … anElectronic Money Institution regulated by the FCA in the UK and by the National Bank of Belgium in Europe. Were looking for a Service Managerto work withclients within thePrepaid Retail&Travelvertical, reporting to theStrategic Service Managerand working closely withthe EPS and widerEdenredteams. The Service ManagerforRetailis a keymemberof ...

candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Service Manager Retail (MAT Cover) Salary: Up to £40,000 - £48,000 per annum + Bonus London/Swindon Hybrid Edenred Payment Solutions(EPS) is a leading … anElectronic Money Institution regulated by the FCA in the UK and by the National Bank of Belgium in Europe. Were looking for a Service Managerto work withclients within thePrepaid Retail&Travelvertical, reporting to theStrategic Service Managerand working closely withthe EPS and widerEdenredteams. The Service ManagerforRetailis a keymemberof ...

IT. It’s a specialist discipline. Saepio is one of the UK’s most recognised cyber specialists and a NCSC Assured Service Provider. We work with over 1,000 organisations to cut through noise and see real risk, align policy, people and technology, mature security operations, build resilience … services for new customers and investigate alerts from the monitoring platform to inform clients of security threats. You will provide insightful performance summaries, recommend service improvements, and develop relationships with customers to deliver exceptional service. Responsibilities include: Onboarding: manage new customer onboarding to new security services Client Relationship Management ...

Operations. The client is committed to becoming a digitally automated, data-driven, and AI-enabled telco, leveraging ServiceNow as a strategic platform to modernise service management, network operations, and customer experience across mobile, fixed, broadband, and enterprise services. Role Overview We are seeking a highly skilled ServiceNow Architect … technical expertise, solution design skills, and telco domain knowledge to build scalable, high‐quality ServiceNow solutions that support the client's complex telco service management and operations landscape. Key Responsibilities The successful candidate will lead solution design and architecture across the ServiceNow platform, driving ...

proactive Technical Project Manager to join our Digital Sensitivity Review team. This position is ideal for someone with a solid understanding of project management with strong technical awareness. You will bridge the gap between business stakeholders and engineering teams, ensuring projects are delivered on time, within budget … required quality. You will work closely with government department customers, data scientists and software developers together with the rest of the Project Management team. The ability to talk and engage with stakeholders at all levels, both technical and non-technical is important. Digital Sensitivity Review The Digital Sensitivity Review ...

markets include defence, national security, public-sector and commercial industries, with diversity being at the centre of Roke’s strategy. The Opportunity As a Service Delivery Manager your main responsibility is coordinating the support provided to our customers both in the UK and internationally, liaising regularly with Customers, internal … kept up to date for reporting purposes and trend analysis. Liaise with customers to build relationships, serving as the main point of contact for service-related matters. Collaborate with internal (liaising with Sales, Engineering, QA, Logistics, Trade and Compliance) and external stakeholders to ensure alignment of services with customer ...

Service Analyst Location: Dunstable - Hybrid, 3 days office/2 days home Duration: 2 months initial contract Pay Rate: £250 Per Day Inside IR35 The Role I am working with a longstanding client who are one of the world's largest and most well known solutions companies. Amongst their … biggest hospitality businesses and they are looking for an IT Configuration Administrator to support the maintenance and improvement of Configuration Management and service information held within the ServiceNow platform. Key Responsibilities IT & ServiceNow Administration Maintain and update Configuration Item records within ServiceNow Create, amend and retire records following ...

play a pivotal leadership role across its EMEA and Asia operations. This is a highly visible position that sits at the intersection of technology, service delivery, stakeholder engagement, and business strategy. Working closely with senior leadership, you will help shape and deliver technology services that support a diverse international … strategic partner to senior business stakeholders, legal professionals, and operational teams across EMEA and Asia. You will be responsible for helping to define service delivery standards, improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight ...

Contract Type: Permanent; Flexible working, Full-time, Job share, Part-time About the role As an IT Service Management (ITSM) Practice Co-ordinator, you will support the delivery of a wide range of IT Service Management practices, ensuring effective service delivery, operational resilience, and continual … improvement across critical digital services. You will work collaboratively with technical teams and stakeholders to assist in the co-ordination of incidents, changes, service transitions, configuration data, performance monitoring, and reporting activities. Key Responsibilities include, but are not limited to: Contribute to the completion of tasks and activities involved ...

## Service Manager - Retail (MAT Cover)Haelocations: United Kingdom - London - Paddington (PPS)time type: Kokopäiväinenposted on: Julkaistu tänäänjob requisition id: JR020347Ota askel eteenpäin ja anna Edenredin yllättää sinut.Toimitamme joka päivä innovatiivisia ratkaisuja, jotka parantavat miljoonien ihmisten elämää ja yhdistävät työntekijät, yritykset ja kauppiaat ympäri maailmaa.Tiedämme, että sinulla on sata … estämään kaikenlaisen syrjinnän ja tarjoamaan kaikille hakijoillemme yhtäläiset mahdollisuudet sukupuolesta ja sukupuolen ilmaisusta, vammaisuudesta, alkuperästä, uskonnollisesta vakaumuksesta ja seksuaalisesta suuntautumisesta tai muista kriteereistä riippumatta.**Service Manager – Retail (MAT Cover)****London/Swindon – Hybrid** Edenred Payment Solutions (EPS) is a leading payment solutions provider and part of the Edenred Group ...

## Service Manager - Retail (MAT Cover)Applylocations: United Kingdom - London - Paddington (PPS)time type: Full timeposted on: Posted Yesterdayjob requisition id: JR020347Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants … candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.**Service Manager – Retail (MAT Cover)****Salary:** **Up to £40,000 - £48,000 per annum + Bonus****London/Swindon – Hybrid** Edenred Payment Solutions (EPS) is a leading ...

newly established role, you will be instrumental in introducing and developing a new CMDB solution across the organisation. You'll lead the Configuration Management function, ensuring accurate and reliable configuration data is available to support service delivery, operational performance, compliance, and effective technology management. The Opportunity This position … goes far beyond maintaining an existing CMDB. You'll play a pivotal role in building the organisation's Configuration Management capability from the outset. From defining governance and processes to encouraging adoption and delivering long-term value, you'll have the autonomy to shape how Configuration Management ...

operations. What you will do as a Senior Platform Engineer Operate, maintain and support secure cross-domain gateway services across highly controlled environments. Monitor service health, investigate issues and support incident, problem and change activity in line with agreed service processes. Maintain secure configurations, transfer policies, rule sets … supporting documentation. Support patching, upgrades, vulnerability remediation and service continuity activities. Troubleshoot gateway, platform, network and data transfer issues across security boundaries. Produce and maintain operational documentation, including build records, support guides, runbooks and configuration baselines. Work with security, service management, engineering and customer stakeholders to ensure ...

looking for a Service Delivery Manager to establish and lead a consistent, insight-led approach to service delivery and reporting across our network of partners and intermediary clients. This is a newly created role, giving you the opportunity to shape the frameworks, reporting standards and governance practices that … support both client-facing and internal reporting, as well as how we measure, manage and improve service performance. Working across Technology, Legal, Relationship Management and wider business teams, you will bring together information from multiple sources, ensure the underlying data is accurate and meaningful, and turn it into ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

Jet2.com Limited is seeking an IT Service Analyst to join the IT Service Management team. You will work across Service Transition, Major Incident Management, Problem Management and Service Reporting, with ServiceNow administration to ensure data quality and governance across Jet2.com. You will collaborate … with technical, project and operational teams to deliver reliable IT services, drive improvements and provide management information to support decisions. #J-18808-Ljbffr ...

services. The team provides support across Live, Development and Test environments, ensuring the availability, performance, and stability of critical infrastructure. Alongside day-to-day service responsibilities, the team also delivers a substantial volume of change, migration, transformation, and project work. A significant portion of upcoming activity involves infrastructure modernisation … operating systems across physical and virtual infrastructure. Support and manage Virtual I/O Server (VIOS) v2 & v3 environments. Administer and maintain IBM Hardware Management Console (HMC) platforms. Perform incident investigation, troubleshooting, and root cause analysis for complex platform issues. Deliver change, upgrade, migration, and transformation activities across ...