276 to 300 of 580 Service Management Jobs in the UK

Months contract based in Bristol. Purpose of the role: As IT Project Manager with experience in Defence you will work as part of the Service Architecture and Transition Team that sits within Group IT and Digital. Work collaboratively with the Head of Programme, and other Programme/Project Managers … Analysts, Business Stakeholders, IT vendors and the Solution Architects to ensure successful project delivery activities for cost, schedule, scope and benefits. Ensuring the Defence Service Programme Lead and, where appropriate, other stakeholders are up to date with project progress on a regular 121 basis and through structured comms. Working ...

escalate to resolver groups as needed to deliver an effective, efficient service. Provide deskside and remote IT support to the business user base. Manage service incidents in the service desk ticketing system, following agreed processes, escalating to infrastructure, application support and 3rd party support, SecOps for resolution Troubleshooting … best possible journey Maintain and distribute software packages Run necessary actions in-line with security processes Client device builds using automated solutions and patch management Manage, perform, maintain and test backups/recovery Participate in production support and continuous improvement to enhance team practices and maintain high-quality solutions. ...

what's your next change? Are you creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services? A vacancy for a Service Delivery Manager, UK - National Messaging has arisen within Airbus Defence and Space in Stevenage or Portsmouth to join … National Messaging services in the UK with 5K users You will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven user-centric approach to business operation You will ensure that service agreements with the provider are observed and concluded. ...

Service Desk Analyst Knowsley, Merseyside Competitive Salary Full Time, Permanent Join Liberty and Help Make Places Safe, Smart and Better At Liberty, our business starts with people. We're looking for a talented and customer-focused Service Desk Analyst to join our ICT team in Knowsley and play … colleagues requiring IT support, providing both remote and face-to-face assistance. You'll be responsible for logging, managing and resolving incidents and service requests, ensuring excellent customer service and clear communication throughout the resolution process. Key Responsibilities Act as the first point of contact for IT support ...

reporting needs are understood and documented. Using federated data sets to conduct data analysis, categorisation analysis and demand analysis to inform operating model decisions, service design, prioritisation and performance expectations. Analyse and define case routing rules, future-state processes and procedures, working closely with product, technology, operational and third … scalable and controlled automation within the future-state solution. Translate SLA and SLT requirements into dashboard, reporting and performance-monitoring requirements that enable proactive management, trend analysis and service performance governance. Participating in the squad as agreed, provide the link between the membership business teams, data and analytics ...

clients, ensuring their IT infrastructure and systems remain fully operational. This role involves proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the 2nd Line Team Leader, your responsibilities will include a mix of proactive monitoring … ideal candidate will thrive in a fast-paced environment and have a strong desire to continue learning and developing their technical skills. Responsibilities: * Incident Management: Efficiently handle and resolve incidents escalated from 1st line support within agreed Service Level Agreements (SLAs). * Problem Management: Analyse incident trends ...

allow AI solutions to be deployed effectively across the organisation. This is a great opportunity for someone with a strong DevOps, cloud, platform or service operations background who wants to develop their expertise within AI and help shape how enterprise AI services are delivered. What you will be doing … models, prompts and configuration. Supporting the integration of cloud, AI and automation services with enterprise systems. Applying DevOps and MLOps principles across testing, release management and controlled deployment. Using automation and scripting to improve deployment, integration and operational processes. Monitoring service performance, availability, reliability, quality, usage and cost. ...

experienced IT Hardware Asset Manager to join Asda and take ownership of a newly created role at a really exciting point in our asset management journey. As part of a major investment in ServiceNow Hardware Asset Management (HAM Pro), you'll have the opportunity to help design, implement … processes. We're looking for someone who can bring fresh thinking, challenge the status quo and help us build a best practice hardware asset management capability from the ground up. Working closely with Technology, Service Management, Finance, Procurement and our third party partners, you'll be responsible ...

role in this innovative team helping ensure our digital products and platforms are reliable, resilient and high-performing. Working across engineering, platform and service operations teams, you'll champion SRE best practices, improve observability, automate operational processes and help drive the transition from reactive support to proactive, engineering … reliability. If you're passionate about service resilience, automation and continuous improvement, we'd love to hear from you. Compass Digital & Technology is where ideas turn into possibilities. We’re the technology team behind Compass Group UK&I, part of Compass Group, one of the world’s largest hospitality ...

thousands of connected partners in countries across the globe. Our mission? To empower every food moment around the world, whether it’s through customer service, coding or couriers. The opportunity: We are seeking an Application Specialist (SaaS Technician) with a passion for automation, integration, and process efficiency to join … global Application Management team. In this role, you will help build and maintain a secure, reliable, cost-efficient, and highly functional SaaS application environment. You will take ownership of a portfolio of business-critical SaaS applications (such as 1Password, Miro, Zapier, DocuSign, and others), managing their lifecycle, access, security ...

Service Desk Team Leader Location: Cambridge (hybrid working available) Salary: Up to £45,000 Contract: Full time, permanent We're partnering with one of Cambridge's most established and innovative technology organisations, who are looking for a proactive and people-focused IT Service Desk Team Leader to join … take that next step in your career, this could be the perfect opportunity. Key Responsibilities Lead, support and develop a team of five IT Service Desk professionals Provide hands-on technical support and act as an escalation point for complex IT issues Manage and prioritise support tickets, ensuring service ...

services remain secure, resilient and fit for purpose.This is a varied role where you’ll combine hands-on network support and troubleshooting with service improvement, stakeholder management and technical delivery. You’ll have the opportunity to contribute to the development of our network roadmap, support new technology deployments … operation of secure enterprise network services across LAN, WAN, SD-WAN, VPN, Wi-Fi and cloud environments.Monitor, troubleshoot and resolve network incidents and service issues, helping to maintain availability, performance and security.Support network deployments and service improvements, working with internal teams and third-party partners.Work closely with Operations ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team click apply for full job details ...

ensuring complex work packages and services are delivered predictably, efficiently and to the required quality standards. Working across software, data, integration, transformation and live-service environments, you will provide clear leadership across planning, governance, financial control, resources, risks, dependencies and stakeholder management. This is initially a 6 month contract … governance and reporting while maintaining control across scope, schedule, cost, capacity, quality, risks and dependencies. Working closely with client stakeholders, Delivery Managers, Project Managers, Service Delivery Managers, engineering teams and commercial functions, you will identify and remove blockers, manage change and provide clear, evidence-based recommendations to support effective ...

deliver scalable solutions using Microsoft Azure and related technologies. This role offers the chance to contribute to the development of an "Automation as a Service" capability while ensuring all solutions are secure, compliant, and aligned with best practice standards. Key Responsibilities Identify, analyse, prioritise, and implement service … Function Apps. Design and deliver integrations across multiple business systems to support end-to-end automation. Ensure solutions meet security, compliance, and risk management requirements. Embed security controls and governance standards throughout automation implementations. Participate in peer reviews, defect resolution, technical inspections, and continuous improvement initiatives. Maintain configuration management ...

contract We are supporting a leading international financial services organisation seeking an experienced CyberArk PAM Support Engineer (L2) to join its Identity and Access Management (IAM) Operations team. This is a hands-on technical support position focused on maintaining, troubleshooting and improving an enterprise CyberArk Privileged Access Management … ensuring the stability and security of critical PAM services. Key Responsibilities Provide second-line (L2) technical support for the CyberArk PAM platform, ensuring service availability, stability and security. Investigate, troubleshoot and resolve incidents involving CyberArk components, including PVWA, CPM, PSM and Vault. Diagnose password rotation failures, reconciliation issues, privileged ...

DescriptionRole: Service Desk ManagerLocation: Mainly Remote with occasional on-site attendance required. Clearances: Internal Background Check (DBS)/Eligible for Security Clearance About Us: Solirius Reply part of the Reply Group is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering … Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI.We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate ...

annum Job Type: Full-time, Permanent Hours: Monday to Friday, 9:00am - 5:00pm Join a thriving IT support business at the heart of service delivery. We are seeking a proactive and organised Helpdesk Coordinator to join our well-established IT field services organisation based in Hook. This role … crucial in supporting customers across the UK by coordinating engineers, managing service requests, and ensuring a first-class support experience. Day-to-day of the role: Coordinate approximately 13 field engineers and subcontractors to ensure optimal resource utilisation. Schedule field service visits in accordance with customer SLAs ...

line IT support and incident resolution. Advanced knowledge of Microsoft Windows desktop, server and enterprise infrastructure. Strong Active Directory and identity and access management skills. Experience administering VMware virtualisation and Citrix environments. Strong Cisco networking knowledge across LAN, WAN, wireless, switching and routing. Experience supporting SQL databases and enterprise … applications. Knowledge of NetApp storage, backup solutions and disaster recovery. An understanding of cyber security, vulnerability management and IT compliance, including TISAX. PowerShell scripting and automation experience. Knowledge of ITIL-based service management and change, incident and asset management processes. Experience working in warehousing, logistics, manufacturing ...

function, leading the team and overseeing the end-to-end delivery of services to customers. Your remit will span operational leadership, customer engagement, field service management, commercial performance and continuous improvement. You'll be responsible for ensuring that the right people, processes, systems and resources are in place … deliver a consistently excellent service, while improving efficiency, profitability and scalability. A key part of the role will be understanding how the operation works on the ground, identifying opportunities to improve and putting practical solutions in place. You'll need to be equally comfortable setting the strategic direction ...

housing association in Birmingham. They’re looking for a Senior Technical Systems Analyst to join their Digital Services team. You’ll sit in the Service Transition team and be the technical expert who makes sure new and changed systems go live smoothly and stay reliable. … manage system upgrades and patches, and lead UAT with business users. You’ll also play a key part in keeping the organisation’s housing management system resilient. This is a great opportunity for an experienced application support or systems analyst who wants a senior role with real influence over ...

Line Service Desk Analyst – Birmingham, Flexible hybrid working | Full-Time/Permanent £27,000 + excellent benefits including healthcare, wellbeing support, 25 days' annual leave plus bank holidays, life insurance and more. We're looking for a 1st Line Service Desk Analyst to join our Digital & Technology team … providing first-class IT support across Compass Group UK&I. This is an exciting opportunity to build your technical expertise while delivering exceptional customer service and supporting colleagues across one of the UK's largest and most innovative businesses. If you're motivated by learning, problem-solving and making ...

Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with a passion for service excellence … when it best meets business and personal needs. What you'll be doing as our IT Support Manager Leading and developing the IT Service Desk team to deliver a professional and responsive support service. Managing the delivery of first and second-line IT support for a diverse user base. ...

/visual support Supporting meeting rooms, Microsoft Teams equipment, displays, and screens Managing local data room access, audits, and operational standards Updating and managing service requests within ServiceNow (SNOW) Applying ITIL best practices across Incident, Change, Problem, Knowledge, and Service Request Management Supporting a business operation that … alongside the wider IT team What We're Looking For The ideal candidate will have: Experience within a Desktop Support, IT Support, or Service Desk environment Strong knowledge of Microsoft 365 applications and troubleshooting Experience working with mobile devices, printers, scanners, and end-user hardware Excellent problem-solving ...

variety in the tasks from day to day and ideal for a 1 st time role in the industry. KEY DUTIES Assisting the Technical Service Owner function as part of the Global IT Application support services Contribute to an efficient and effective Support service, including adhering to Service Level Agreements, Key Performance Indicators and other measures that promote a valuable support service to the business Review tickets within Service Management, driving and managing service acceptance using established priorities Undertakes daily operational checks (Incident, requests & Problem) as defined and trained by the wider team ...