276 to 300 of 376 Service Management Jobs in the UK

About the Role We’re partnering with one of the UK's leading service management organisations currently undergoing a huge digital transformation, with automation at the heart of the strategy. This is a fantastic opportunity for an experienced Product Owner to play a pivotal role in launching … self-serve platform and driving automation across the company's customer service and sales operations, and embed automation across core business operations. "A once in our lifetime opportunity for the business and the industry.; A true game changer!" If you’re passionate about building scalable platforms, streamlining processes ...

operation. Raising Change Requests and creating knowledge base articles. Cloud Design Effectively implement and maintain Azure Active Directory (Azure AD) to enhance identity management and strengthen access control Develop design solutions for secure collaboration utilising Microsoft 365 services, including Teams and SharePoint. Streamline workflows and infrastructure management … security protocols. Provide support for companywide IT compliance certification. Key Competencies Adaptability and initiative Attention to detail Changing and improving Managing a quality service Energy and drive to deliver at pace Skills and Experience At least 5 years of experience in a similar role Proven experience in designing ...

Develop own application knowledge alongside team leading activities in order to contribute to BAU support tasks and also to support strategic initiatives. Attend monthly service reviews with customers and represent the team professionally. Participate in problem management Root Cause Analysis (RCA) investigations and represent changes at Change Approval … professional development for both self and team. Desirable skills and behaviours: ITIL Foundation certification (Version 3+). Previous experience with using ServiceNOW (or equivalent service management tool) and JIRA/Confluence. Previous experience of Mainframe Transformation or Migration projects would be advantageous. Knowledge of UK Rail or other ...

Technical Operations Engineer Working Pattern Hybrid working four days in the office and one day working from home Role Overview This is a service focused proactive Technical Operations role responsible for maintaining monitoring and continuously improving a distributed Internet of Things and automated parking environment. The role has ownership … site operational environment with strong hands on experience in infrastructure networking and Internet of Things based systems. Role Responsibilities 1 IoT and device infrastructure management Maintain monitor and optimise Internet of Things devices and hardware including cameras edge devices kiosks tablets and networking equipment Manage deployment configuration and lifecycle ...

Identity & Access Management (IAM) Specialist Salary: £70,000 – £75,000 + Benefits Location: London (Hybrid – 3 days onsite) Type: Permanent The Opportunity At 167 Solutions , we are partnering with a globally recognised, enterprise organisation to hire an experienced IAM Specialist on a permanent basis. This is a key hire … Design and implement joiner–mover–leaver (JML) lifecycle processes integrated with HR systems (HiBob or similar) Drive automation across provisioning and access management Enforce least privilege and zero-trust security principles Support and troubleshoot: SSO/MFA Federated identity (SAML, OIDC, SCIM) Partner with Security and Compliance teams ...

variety: one week you may be shaping a reference architecture and delivery plan; the next you’re implementing CI/CD, shipping a containerised service to AKS/EKS, hardening identity and network controls, and instrumenting logs/metrics/tracing so the system is supportable in the real … solutions that drive tangible uplifts in capability for clients and their users. We specialise in Enterprise and Solution Architecture, AI Systems Architecture, Systems Engineering, Service Management and DevOps, to build highly effective teams tailored to the problem‐space and requirements. As part of the Secure Systems Team ...

responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. Youll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. Key Responsibilities Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate … outcomes. Skills & Experience 2-4 years experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis ...

RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the team who picks up and resolves … escalated incidents and service requests and those requiring advanced troubleshooting and resolution. What you'll need to succeed Previous experience of working in a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group ...

Strong experience with Anypoint Platform, Runtime Fabric and/or CloudHub v2.0, and hybrid integration Strong understanding of API governance, IAM, OAuth, TLS, token management, and policy enforcement Architecture experience spanning Salesforce, SAP, ServiceNow, AWS/Azure, and data platforms Experience delivering in highly governed environments (e.g., Government, Financial … businesses work financially, Possesses a broad knowledge of solution areas such as transformation and migration, security, business analysis, applications, integration and infrastructure, service management, including trends in the current marketplace and understands how these interact to arrive at a solution. Expert in using architectural principles and frameworks. Experience ...

Director of Application Operations to enhance their application support strategy. The successful candidate will be responsible for improving ITIL processes, re-engineering Jira Service Management workflows, and ensuring high-quality service delivery. Ideal candidates will have strong leadership skills, expertise in application operations, and a solid understanding ...

Unix estates Drive root cause analysis for recurring issues and implement long-term corrective actions Assess and execute change in line with ITIL-aligned service management Support enterprise toolsets and services that run across Unix/Linux environments Collaborate with internal teams and third parties/suppliers ...

internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI’s strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Coverage Across a broad and evolving … Code - desirable What We’re Looking For Technical & Professional Expertise Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final ...

Identity & Access Management (IAM) Specialist Salary: £70,000 £75,000 + Benefits Location: London (Hybrid 3 days onsite) Type: Permanent The Opportunity At 167 Solutions , we are partnering with a globally recognised, enterprise organisation to hire an experienced IAM Specialist on a permanent basis. This is a key hire … Workforce Identity AWS IAM Design and implement joinermoverleaver (JML) lifecycle processes integrated with HR systems (HiBob or similar) Drive automation across provisioning and access management Enforce least privilege and zero-trust security principles Support and troubleshoot: SSO/MFA Federated identity (SAML, OIDC, SCIM) Partner with Security and Compliance ...

Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company based in Waterlooville. This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear … Supporting user administration and common troubleshooting within Microsoft 365 Assisting with joiner, mover and leaver processes Personal requirements: Previous experience in a 1st Line Service Desk/Helpdesk role Good working knowledge of Microsoft 365 administration and troubleshooting Experience using a ticketing or service management system Strong ...

currently partnering with a well-established, purpose-driven organisation to recruit for a Technology Delivery Manager. This is a key leadership role within a Service Management team, responsible for driving the successful delivery of operational technology change across a complex and evolving environment. You’ll take ownership … strategic objectives and delivering measurable business outcomes. Working across multi-disciplinary teams, you will play a critical role in improving reliability, efficiency, and overall service performance while embedding a culture of continuous improvement. Key Responsibilities: Lead and deliver a portfolio of operational technology projects and services, ensuring improvements ...

Information Technology, Computer Science, Engineering, or a related discipline. • Citrix Virtual Apps and Desktops in an enterprise environment- resilient Citrix environments. • ITIL-based service management and operational best practices. • Proven experience in a hands-on Infrastructure Engineer, EUC Engineer, or similar role supporting enterprise platforms. • Extensive experience building … Citrix certifications: CCA-V/CCA-D CCP-V/CCP-D ITIL Foundation certification. Automation and scripting (e.g. PowerShell, Citrix APIs). Profile management and user experience optimisation technologies (e.g. FSLogix, Citrix Profile Management). Monitoring and analytics tools (e.g. Citrix Director, ControlUp, or equivalent). ...

great communication, a curious mind, and a positive ‘can-do’ attitude? If so, you could be the perfect fit to join a growing Managed Service Provider (MSP) based in Redhill — where personality, potential, and enthusiasm count just as much as technical know-how. Our client’s team is made … friendly, down-to-earth individuals from all kinds of backgrounds — from hospitality and public service to music and retail. What unites them is a shared drive to help others, a willingness to learn, and the energy to build rewarding IT careers. They’ll teach you the tech — you just ...

play a key role in supporting and maintaining large-scale wired and wireless network environments, ensuring strong uptime, fast incident resolution, and excellent service delivery. This is a hands-on L2/L3 support role covering Private 4G/5G, DAS, Wi-Fi and core networking technologies , working across … escalation partners to drive timely resolution Support onboarding of new customer sites and operational readiness for deployments Provide clear stakeholder communication during incidents and service events Technology Environment Enterprise Networking: Routing, Switching, VLANs, VPNs, QoS Wireless: Wi-Fi, Private LTE/4G/5G DAS/Small Cells/ ...

keep our environment available & secure You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time As part of the wider global Infrastructure …/Confluence administration PowerShell scripting Printer Troubleshooting MDM Platforms (Apple Business Manager, Intune, JAMF) Android and iOS device support Secure email gateways ITIL-based Service Management Networking fundamentals (TCP/IP, DNS, DHCP) Configuring or Supporting Single Sign-On SSO Professional use of CoPilot and AI tools Full ...

deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1/2 Line IT Support via phone/email/service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely … days in the office, the rest working from home. To apply press apply now or send your CV to Matthew.Leach @ circlerecruitment . com Keywords - Service Desk/Helpdesk/IT Support/1 Line/2 Line/Birmingham/West Midlands Circle Recruitment is acting as an Employment ...

nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external Project Managers Undertake … Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Working Knowledge of IT Service Management (ITSM) software (ServiceNow) All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only ...

delivering high-quality test automation solutions and enhancements and upgrades Strong understanding of modern system, development and support best practices Familiarity with ITIL service management processes Effective communicator able to translate technical detail when communicated with stakeholders Strong leadership skills with the ability to motivate, develop, and retain … excellence in the workplace in the Best Big Companies to Work For. How to apply We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette * Working Knowledge of IT Service Management (ITSM) software (ServiceNow ...

Assist with server maintenance, system upgrades, and infrastructure improvements. Work closely with 1st Line engineers to reduce repeat issues and improve documentation. Use IT service management tools (N-Sight, Take Control, TeamViewer, MSP Manager) to log and manage tickets accurately. Document solutions clearly and contribute to internal knowledge ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette * Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have ...