276 to 300 of 418 Service Management Jobs in the UK

Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands-on experience across desktop support, service desk operations, and IT infrastructure. Including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing … skills. Please note: Applicants must be 18 years old or over. Responsibilities: Assist in providing IT support services to game development teams Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision Help maintain day-to-day IT desktop support, including workstations, cabling, telephony ...

work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. About the role … team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding ...

systems such as Microsoft 365 and remote access tools Learn and follow company procedures, health and safety, and data protection policies Provide excellent customer service when assisting colleagues. Active Directory and user account management Cyber security Device deployment and imaging Cloud technologies and remote support IT service management and ticketing systems Audio-visual and classroom technology support Training Information Communications Technician Level 3 Training will take place at University Academy Holbeach Training will be 6-hours per week off the job and also on the job training There is potential for a permanent position after ...

transfer. Assist with the diagnosis and resolution of basic PC, printer, peripheral & software faults, including maintenance of software applications. Carry out any basic disk management on file servers and workstations, restoring data as necessary and operating specific back-up procedures. Assist with the implementation and maintenance of electronic mail … invoices, notify the appropriate person of any discrepancies. Record loans of IT equipment. Replace consumables and monitor usage in IT areas. IT resource and service management: Analyse any process or technical issues, monitor and take corrective action on services as per documented operational procedures. Keep up to date ...

creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business … ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided ...

Experience working within Agile and/or traditional project delivery frameworks Excellent stakeholder engagement, communication and facilitation skills Experience working within ITIL or IT Service Management environments Strong analytical, problem-solving and process improvement capabilities Degree or equivalent experience in a relevant field BCS Business Analysis, Agile ...

functional teams to ensure successful project delivery and business alignment. Oversee vendor relationships, ensuring delivery against agreed milestones, quality standards, and contracts. Support change management activities, including communications and training, to drive successful adoption of new solutions. What you'll need to succeed Reporting into the Head of Technology … projects, across infrastructure, applications, cloud and digital transformation Strong ability to manage multiple projects simultaneously while maintaining control over priorities and deadlines Excellent stakeholder management and communication skills, with experience engaging senior leadership Demonstrated experience working collaboratively with cross-functional teams to achieve shared outcomes Solid understanding of project ...

Compliance Own hybrid infrastructure across cloud, on‐prem, network, and endpoint environments Maintain high standards for uptime, performance, and operational resilience Lead cybersecurity, risk management, and incident response Own ISO certification and ensure ongoing audit readiness and compliance discipline End‐User & Service Delivery Lead help desk and desktop … with a focus on responsiveness, accountability, and user experience across a diverse employee base with varying technical needs and skill levels Set and maintain service standards that ensure a consistently high‐quality support experience, using data and feedback to drive continuous improvement Establish a best‐in‐class in‐office ...

. Produced technical documentation, architecture diagrams, governance models, and operational runbooks. Collaborated with internal stakeholders and third-party suppliers to deliver infrastructure projects and service improvements. Provided architectural guidance for infrastructure changes, cloud adoption, and technology roadmaps. Supported disaster recovery planning, backup strategies, business continuity, and infrastructure resilience initiatives. … Administration Active Directory & Azure AD SSO, MFA, RBAC, SAML, LDAP PowerShell Scripting Networking (Firewalls, Routing, Subnets, VPNs) Disaster Recovery & Business Continuity IT Infrastructure Architecture Service Management & Change Control Agile & ITIL Environments Technical Documentation & Knowledge Management Certifications (Desirable) Microsoft Azure Administrator (AZ-104) Microsoft Azure Solutions Architect ...

RAID logs, governance artefacts, delivery plans, and architecture alignment documentation. Identify, manage, and mitigate risks, dependencies, and delivery challenges across multiple workstreams. Support change management and user adoption activities across operational and corporate environments. Collaborate with service management teams to ensure operational readiness, support models, and successful … working with IoT ecosystems and secure device connectivity models. Previous experience within FMCG or retail environments, ideally supporting large-scale store operations. Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences. Strong governance and programme delivery experience across multiple concurrent workstreams. ...

RAID logs, governance artefacts, delivery plans, and architecture alignment documentation. Identify, manage, and mitigate risks, dependencies, and delivery challenges across multiple workstreams. Support change management and user adoption activities across operational and corporate environments. Collaborate with service management teams to ensure operational readiness, support models, and successful … working with IoT ecosystems and secure device connectivity models. Previous experience within FMCG or retail environments, ideally supporting large-scale store operations. Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences. Strong governance and programme delivery experience across multiple concurrent workstreams. ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM ...

technical leadership for desktops, laptops, mobile devices, Microsoft 365, and associated EUC technologies. Act as the senior escalation point for complex technical incidents and service requests. Lead the evaluation, design, and implementation of new EUC technologies and solutions. Develop and maintain technical standards, documentation, and best practices. Mentor … members, promoting knowledge sharing and continuous improvement. Collaborate with IT teams and stakeholders to deliver integrated, secure, and user focused solutions. Identify opportunities for service improvement, automation, and operational efficiency. Ensure compliance with security policies, regulatory requirements, and industry standards. Essential Skills & Experience Strong technical expertise in End User ...

technical leadership for desktops, laptops, mobile devices, Microsoft 365, and associated EUC technologies. Act as the senior escalation point for complex technical incidents and service requests. Lead the evaluation, design, and implementation of new EUC technologies and solutions. Develop and maintain technical standards, documentation, and best practices. Mentor … members, promoting knowledge sharing and continuous improvement. Collaborate with IT teams and stakeholders to deliver integrated, secure, and user focused solutions. Identify opportunities for service improvement, automation, and operational efficiency. Ensure compliance with security policies, regulatory requirements, and industry standards. Essential Skills & Experience Strong technical expertise in End User ...

accountable for developing and enhancing core IT technology, orchestrating all parties involved in the delivery of products and services, maintaining quality standards and making service performance visible. Accountabilities/Responsibilities Lead establishment and deployment of an environment for developing, continually improving, and securely operating applications. Lead, and have overall … financial efficiency. Lead coordination of application versioning and deploy, maintain & change, and retire lifecycle for all applications across. Own, manage and maintain the Application Service Catalogue. Liaise with architects to identify and agree upgrades and rationalisation opportunities for applications across. Liaise with the testing team to ensure that applications ...

Service Tooling Analyst (Maternity Cover) Location: East Leake (Loughborough) OR Elland (West Yorkshire) Hours: 36.25 hours per week At Saint Gobain UK & Ireland we are looking for a Service Tooling Analyst to join our Digital & IT team on a 14-month maternity cover contract. This is an exciting … tools. Working closely with both IT teams and business stakeholders, you'll be the go-to expert for low-code development, workflow automation, and service tooling improvements. Saint-Gobain UK & Ireland,is a global leader in light and sustainable construction. Together, we're focused on creating innovative solutions that ...

modern enterprise environment, gaining exposure to cloud, virtualisation, monitoring, and critical infrastructure operations. You'll play a key role in monitoring, incident management, backup validation, patching support, and infrastructure administration across both Azure and on-premise platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise … troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles ...

team. In this role you will develop, implement and maintain automation solutions across the College's IT infrastructure, helping to reduce manual processes, improve service reliability and support compliance requirements. You will work closely with the IT Operations Manager and infrastructure teams to identify opportunities for automation and deliver … scripts, tools and workflows that enhance operational efficiency. You will also provide 3rd line technical expertise, supporting the effective management and continuous improvement of the College's IT systems and infrastructure. Job title: Infrastructure Automation Engineer Full time, Permanent. Colchester Campus About the role: In this role, you will ...

contribute to strategic initiatives while also being a trusted point of contact for day-to-day technical support, system stability, cybersecurity and service delivery. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects … such as Entra/Azure AD Experience delivering hands-on troubleshooting and user support across multiple systems and locations Understanding of cybersecurity principles, identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST Familiarity with IT service management practices (e.g. ...

Product Management - United Kingdom This role can be based remotely in United Kingdom Travel up to 25% Looking for details about our benefits? You can learn more about them by clicking HERE Description and Requirements BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster … systems, and data that power the world’s largest organizations so they can seize a competitive advantage. In this role as Director of Product Management for our mainframe team, you will own and drive the product strategy, roadmap, and business outcomes for the AMI Operations product suite, delivering ...

accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). Job description Job responsibilities We are looking for someone who can: Respond to users software/hardware queries via email or phone Talk … users via phone, email, and remote support tools. Strong ability to multitask in a fast-paced IT support environment. Self-motivated with strong workload management and timekeeping skills. Passionate about customer service and consistent communication Previous experience within the IT healthcare sector, with an understanding of industry-specific ...

Sentinel Investigate and resolve alerts, escalating where necessary Manage and maintain SOC tools, configurations, and updates Follow ITIL-based processes for incident, problem, and service management Produce regular reports and analytics on security incidents Contribute to continuous improvement of SOC processes and services What We’re Looking ...

Lead ERP Implementation Consultant £50,000 - £65,000 | Fully Remote Join a growing ERP software company as a Lead Implementation Consultant, combining project management and ERP consultancy in a client-facing delivery role. Working alongside a team of specialist Product Managers, you will lead ERP implementation projects from discovery … Challenge scope creep and manage customer expectations Act as the primary point of contact throughout delivery Experience Required ERP implementation consultancy experience Strong project management and stakeholder management skills Understanding of business processes including: Sales Order Processing (SOP) Invoicing Stock Control Light Manufacturing Service Management Maintenance ...

Lead ERP Implementation Consultant £50,000 - £65,000 | Fully Remote Join a growing ERP software company as a Lead Implementation Consultant, combining project management and ERP consultancy in a client-facing delivery role. Working alongside a team of specialist Product Managers, you will lead ERP implementation projects from discovery … Challenge scope creep and manage customer expectations Act as the primary point of contact throughout delivery Experience Required ERP implementation consultancy experience Strong project management and stakeholder management skills Understanding of business processes including: Sales Order Processing (SOP) Invoicing Stock Control Light Manufacturing Service Management Maintenance ...