251 to 275 of 721 Service Management Jobs in the UK

multi‐product or cross‐platform software solutions. Solution and/or process experience with one or more of the following is highly desirable: IT Service Management (ITSM), Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations … Management (ITOM) including Cloud Management, Event Management, Infrastructure Discovery/Mapping or any complementary technologies such as Generative AI. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‐making, or problem‐solving. Ability to pull together complex virtual and matrix teams. ...

ITAM Architect (IT Asset Management (ITAM) Architect) 2 months with possible extentions Remote £580 per day Role Purpose The ITAM Architect is responsible for defining, designing, and governing the enterprise IT Asset Management strategy, architecture, processes, and tooling. The role ensures effective management of hardware, software, cloud … efficiency, and business transformation initiatives. The ITAM Architect serves as the technical authority for ITAM solutions and works closely with Infrastructure, Security, Procurement, Finance, Service Management, and Technology teams to establish a sustainable and scalable asset management capability. The role commonly includes responsibility for ServiceNow ...

week, Tuesday to Thursday) Rate: £500 per day Contract: Initial 10 weeks IR35: Outside IR35 Start: ASAP Key Responsibilities Deliver multiple concurrent IT service, operational resilience and cybersecurity projects. Produce and manage project plans, RAID logs, milestone trackers and governance documentation. Drive project delivery from initiation through to completion … escalations. Coordinate technical teams, business stakeholders and third party suppliers. Facilitate workshops, sprint planning sessions, governance meetings and project reviews. Support improvements across IT Service Management, operational performance and customer experience. Ensure projects are delivered on time, within budget and to agreed quality standards. Develop implementation plans, operational ...

enterprise platforms, customer-facing technologies, and supporting infrastructure are effectively monitored, maintained, and supported. The focus is on proactively identifying issues, improving reliability, minimising service disruption, and maximising platform availability. The Operations Engineer will work collaboratively with Engineering, Platform, Integration, Product, Cybersecurity, and Enterprise IT teams to support operational … excellence through incident management, governance activities, release coordination, platform optimisation, and service continuity. Key Responsibilities Provide operational support for enterprise platforms, applications, integrations, and associated technologies. Monitor system health, availability, and performance using monitoring, alerting, and observability tools. Analyse, troubleshoot, and resolve incidents affecting services and platforms. Perform ...

Infrastructure Reliability Engineering Senior Manager, the role translates Infrastructure Reliability Engineering strategy, standards and governance into practical engineering outcomes and measurable improvements in service reliability, resilience and operational risk reduction.The role is accountable for driving engineering excellence across observability, resilience engineering, automation, operational readiness and service reliability. … services are designed, operated and continuously improved in a secure, recoverable, observable and supportable manner.The Infrastructure Reliability Engineering Lead will work closely with Compute Service Operations, Information Security, Application Delivery and other technology teams to identify reliability risks, improve platform resilience, reduce operational toil through automation and ensure infrastructure ...

cybersecurity function & environment at NIST CMMi level 3 and above). As a Customer Information Security Manager, you will ensure effective delivery of security management for our customer accounts, through stakeholder management, contractual compliance, contract governance and security incident management, including, support and mentoring for a professional … managers were required. You will: What youll do Customer Account Security Partnering (~ 40%) Provide key pre-sales support to the account team community. Propose service offerings and the supporting collateral and demonstrate capability to transition service offerings into live service delivery for your allocated customers Perform workshops ...

Service Desk Controller Location: Witham Contract Type: Permanent Are you ready to take your career to the next level? Join our dynamic team as a Service Desk Controller. We are on the lookout for an enthusiastic individual who thrives in a fast-paced environment and is passionate about … providing exceptional service. What You'll Do: As a Service Desk Controller, you will play a crucial role in ensuring our service desk runs smoothly and efficiently. Your responsibilities will include: Managing Service Requests: Oversee incoming service requests, ensuring timely and accurate responses. Troubleshooting & Support: Provide ...

Service Scheduling Coordinator Location: Witham Contract Type: Permanent Are you ready to take your career to the next level? Join our dynamic team as a Service Scheduling Coordinator . We are on the lookout for an enthusiastic individual who thrives in a fast-paced environment and is passionate … about providing exceptional service. What You'll Do: As a Service Desk Controller, you will play a crucial role in ensuring our service desk runs smoothly and efficiently. Your responsibilities will include: Managing Service Requests: Oversee incoming service requests, ensuring timely and accurate responses. Troubleshooting & Support ...

Context The Director of Product Management sets a visionary product line direction, fostering innovation, troubleshooting process issues, and promoting cross‐functional collaboration. The role also includes the responsibility of optimizing for the company's overall success, influencing industry events, and creating a collaborative and employee‐centric work environment. What … Craft a compelling vision for product and builds management and cross‐functional support for that vision Build a strong team and an environment of innovation and promotes innovation cross‐functionally Troubleshoot process issues that are hindering teams Reapply process improvements from one team across other teams Runs ...

supportable technology solutions Design end-to-end solutions across cloud, on-premises infrastructure, applications and integration's Product clear High-level design documentation and service designs Work closely with stakeholders, suppliers and deliver teams to support the implementation and operation of solutions Contribute to architectural standards and technology direction … Develop service design documentation defining how solutions will be supported, maintained and operated. Required Experience Proven experience as a Solution Architect or Solution Designer within complex environments Experience designing solutions across Azure (IaaS, PaaS and SaaS) and on-premises infrastructure. Ability to translate future-state business requirements into solution ...

infrastructure services Produce and review technical artefacts including design documentation, build guides and operational procedures Support system testing, integration and commissioning activities Work with Service Management to investigate and resolve incidents and service requests Contribute to continuous improvement, automation and standardisation of WINTEL services Deliver activities … technical documentation (e.g. LLDs, build guides, runbooks) Strong troubleshooting, analytical and communication skills Experience working in complex programmes and large technical teams Understanding of service management principles (ITIL) You must hold, or be eligible to obtain, UK Security Clearance (SC) Additional information: Exposure to secure or regulated environments ...

secure services for critical clinical systems. It is essential you hold a CCNA, CCNP or equivalent networking qualification. A Foundation Certificate in ITIL Service Management preferred; equivalent industry experience will also be considered. Based primarily at Bath Road, Reading, this is a fully site-based role requiring regular … analysis and implementing permanent solutions Leadfirewallconfiguration, securityimprovementsand network resilience initiatives Design, review and document high- and low-level network designs to support projects and service development Ensure all network changes follow ITIL processes including incident, problem and change management Support disaster recovery planning,testingand business continuity arrangements Collaborate ...

change, and ensuring the effective operation of Workday and related HR applications. You'll combine strong Workday technical expertise with experience in solution delivery, service management, and system support. Key responsibilities include managing incidents and service requests within agreed SLAs, maintaining system performance, security, and governance … platform, including HCM, Benefits, Advanced Compensation, Peakon, Learning, and VNDLY, alongside PageUp for recruitment. You'll oversee delivery, incident, and day-to-day service management, ensuring HR systems remain secure, reliable, and aligned with business objectives. Key skills and responsibilities Act as the Workday technical expert, providing guidance ...

manage and mentor a team of architects, developers and administrators, influence technical strategy, engage with senior stakeholders, and drive best practice across IT Service Management and Operations. This is a highly visible leadership role offering the opportunity to make a genuine impact while working with modern cloud … performing ServiceNow team Career progression with funded ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) training 23 days annual leave, increasing with service, plus the option to purchase additional leave Matched pension scheme Cycle to Work scheme Enhanced family leave package Paid volunteering day each year Inclusive ...

manage and mentor a team of architects, developers and administrators, influence technical strategy, engage with senior stakeholders, and drive best practice across IT Service Management and Operations. This is a highly visible leadership role offering the opportunity to make a genuine impact while working with modern cloud … performing ServiceNow team Career progression with funded ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) training 23 days annual leave, increasing with service, plus the option to purchase additional leave Matched pension scheme Cycle to Work scheme Enhanced family leave package Paid volunteering day each year Inclusive ...

Automated Test Framework into Live The team members will provide skills and expertise in: Ability to analyse, design, and optimise end-to-end service management processes, translating business requirements into scalable, efficient ServiceNow solutions. Understanding of IT Service Management (ITSM), ITIL-aligned processes, and enterprise service ...

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager … Supplier Manager, Commercial Manager, Procurement Manager, Vendor Manager, Contract and Supplier Manager, Supplier Performance Manager, Commercial Contract Manager, IT Contract Manager, Contract Management Special SALARY: £45,514 per annum + Generous Benefits (see below) LOCATION: Peterborough, Cambridgeshire, East of England JOB TYPE: Full-Time, Permanent (Part-Time Hours will ...

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager … Supplier Manager, Commercial Manager, Procurement Manager, Vendor Manager, Contract and Supplier Manager, Supplier Performance Manager, Commercial Contract Manager, IT Contract Manager, Contract Management Special SALARY: £45,514 per annum + Generous Benefits (see below) LOCATION: Plymouth, Devon, South West England JOB TYPE: Full-Time, Permanent (Part-Time Hours will ...

Senior Service Designer - Senior Service Designer (Human-Centred Design) We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred around BMC Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand … user needs and redesign key IT service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service blueprints and future operating models. You'll also identify opportunities to improve services through ...

primary escalation point. Deliver hands-on technical support, managing complex customer issues and high-priority incidents. Develop and enhance support processes, service standards, and ITIL-aligned best practices. Build and grow a scalable multi-tier support team, fostering a culture of knowledge sharing and customer focus. … develop a support function. Strong troubleshooting skills across IP networking environments and hardware-based technologies. A customer-focused mindset with excellent communication and stakeholder management skills. Experience with ITIL principles and service management best practices. A proactive approach, with a passion for continuous improvement and delivering exceptional ...

Information Architect on an initial 12 month contract. Location: London (hybrid) Essential: Experience designing information architectures, taxonomies, or metadata frameworks. Strong understanding of information management and information design principles. Experience in creating information classification and labelling models. Experience developing metadata standards and controlled vocabularies. Ability to translate business concepts … into structured information models. Experience working across business and technology functions. Excellent facilitation and stakeholder management skills. Strong analytical and problem-solving abilities. Excellent written and verbal communication skills. Desirable: Experience implementing information architecture within greenfield or transformation programmes. Experience with knowledge management or content management platforms. ...

services, overseeing a hybrid in-house and outsourced operating model. Working closely with internal stakeholders and strategic technology partners, you'll ensure high-quality service delivery, strengthen cyber resilience and provide the leadership needed to support colleagues across our homes and central functions. This is a senior leadership role … responsible for the strategic oversight of IT infrastructure, support services and managed service provider (MSP) governance across a large, multi-site organisation. You'll lead the internal IT Support team while acting as the service owner for outsourced infrastructure, network, cloud, cyber security and technical support services. Working ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high … standard of service delivery. You will join Alscient's Managed Services team, supporting customers across a range of sectors. This is a hands-on leadership role, where you will be actively involved in service reviews and customer conversations while remaining closely engaged in your team ...

processing, generative and agentic AI, from initiation through to handover. Oversee integration of AI capabilities into existing enterprise systems (ERP, CRM, cloud platforms, infrastructure management platforms etc.), managing scope, timeline and quality. Break down AI features into sprints and milestones, managing delivery cadence and tracking velocity, quality and technical … APIs and cloud infrastructure, working closely with ML engineers and platform teams. Experience At least 12 years IT industry experience across project and programme management and service delivery, including delivering AI-enabled, digital or technology transformation services Experience in working in a collaborative environment Ability to articulate ...

Overview: Weare seeking an SC Cleared First Line Analyst (L2) to support the delivery of acritical customer service desk operation. The successful candidate will provideFirst-line technical support, ensuring an effective investigation, resolution,and management of incidents and service requests while maintaining excellentcustomer service standards.Workingwithin … fast-paced support environment, you will be responsible for diagnosingtechnical issues, fulfilling service requests, contributing to probleminvestigations, and supporting continuous service improvement initiatives. Location: Building 7, Caldecotte Lake Business Park, Milton Keynes, MK7 8JU Security Clearance: Active SC Clearance (Essential) Duration: ASAP - 31 October 2026 Working Hours: Monday ...