251 to 275 of 376 Service Management Jobs in the UK

stability, performance, and security of a predominantly Azure-based cloud estate Lead and support teams across: Cloud Infrastructure (Azure) Systems/Enterprise Applications Service Operations/IT Support Assess current operating model and implement quick-win improvements to enhance reliability and efficiency Drive incident, problem, and change management … governance, monitoring, and reporting across services Partner with senior stakeholders to align operations with wider digital and transformation objectives Manage third-party vendors and service providers, ensuring delivery against SLAs Support ongoing or planned cloud optimisation/migration initiatives. Key Skills & Experience Proven experience operating at Head of/ ...

eligible to undertake SC or DV Security Clearance. As the ServiceNow Developer, you will use resources to support high tiered systems within the Service Now application development space. The ServiceNow Developer is responsible for designing, developing, configuring, and implementing solutions on the ServiceNow platform to support business processes … improve service delivery. This role focuses on customising and optimising ServiceNow applications, building new features, and integrating the platform with internal and external systems. You will work closely with business stakeholders, architects, and process owners to understand requirements and translate them into scalable, high quality technical solutions. The ideal ...

experience with ServiceNow as a platform engineer, administrator, or ITSM/ITOM engineer. Strong practical experience with ServiceNow ITSM processes (Incident, Problem, Change Management). Hands-on experience with ServiceNow upgrades and new releases (including Xanadu or similar recent versions). Experience configuring and supporting integrations, preferably PagerDuty ↔ ServiceNow. … Solid understanding of incident management and operational workflows in enterprise environments. Experience working with ServiceNow REST APIs and integration patterns. Knowledge of ITIL principles and service management best practices. Ability to collaborate effectively with SRE, Platform, and Infrastructure teams. Good troubleshooting, analytical, and problem-solving skills. Strong ...

enhancing scripts to automate routine tasks and improve efficiency Contributing to resilient infrastructure design, including clustering and high-availability solutions Following established IT service management practices (incident, change, and problem management) Partnering with internal teams to deliver upgrades, enhancements, and infrastructure projects What We’re Looking ...

accountable for developing and enhancing core IT technology, orchestrating all parties involved in the delivery of products and services, maintaining quality standards and making service performance visible. Accountabilities/Responsibilities Lead establishment and deployment of an environment for developing, continually improving, and securely operating applications. Lead, and have overall … financial efficiency. Lead coordination of application versioning and deploy, maintain & change, and retire lifecycle for all applications across. Own, manage and maintain the Application Service Catalogue. Liaise with architects to identify and agree upgrades and rationalisation opportunities for applications across. Liaise with the testing team to ensure that applications ...

design, delivery, optimisation and support of secure, resilient network infrastructure across operational environments. The role delivers measurable impact across customer, operational, project and service activities, with accountability for programme-level outcomes where applicable. The Network Engineer plays a key role in shaping, securing and optimising networks that underpin high … availability and business critical services. Network Engineer Benefits Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health ...

compute & storage) technologies, including VMware and Horizon VDI. Respond to escalations from 2nd Line, perform daily system checks, and manage incidents through the IT Service Management Toolset. Conduct readiness assessments for new releases, ensuring smooth deployment. Maintain comprehensive documentation such as Work Instructions and Patching Schedules. Manage lifecycle … supported products, ensuring they remain supported and up-to-date. Carry out planned activities via Change Management processes and monitor systems using Event Management tools like SCOM and Aria Operations. Support physical networking and Windows environment components (Active Directory, DNS, SQL, SCOM). What you'll bring: Extensive ...

remote engineer for a substantial corporate user base Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site … Develop trends by monitoring and analysing Incidents, Problems and Requests Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service To accurately record incidents using the relevant logging systems in a timely manner in accordance with agreed SLAs Escalate issues as appropriate in accordance ...

aligned to business growth. You will oversee IT operations within a Microsoft ecosystem, strengthen cyber security and data governance, and drive improvements in service management, processes and employee experience. Working cross-functionally, you’ll lead onboarding, systems management, infrastructure expansion and compliance, acting as the central … improvements Develop and deliver the IT roadmap aligned to business goals Evaluate and implement new technologies Own IT budgeting and resource allocation Project & Change Management Lead major IT projects, including M&A integration Oversee global office technology changes (openings, closures, relocations) Deliver projects on time and within budget Drive ...

work. You'll turn compliance from a necessary burden into a genuine asset that accelerates enterprise sales. You'll approach procurement not as cost management, but as a way to level up every team by getting them the right tools and partnerships. The right person will be obsessed with … What You'll Own IT Operations Build AI‐powered workflows that make onboarding, offboarding, and day‐to‐day IT support nearly invisible Design self‐service systems that scale with the company without requiring proportional headcount growth Own the device lifecycle with automation‐first thinking: provisioning, deployment, recovery, and secure ...

meet every requirement but are enthusiastic about the role, we encourage you to apply. You’ll ideally bring: Understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes Experience developing and customising ServiceNow workflows and integrations Familiarity with ServiceNow Virtual Agent and/ ...

High autonomy | Fast environment I'm partnered with a well-funded, high-growth UK business that operates at real scale, millions of customers, complex service environments, and a genuine appetite to do things differently. They're investing heavily in their digital product capability and need … services. 🚀 What you'll be owning: • The end-to-end digital journey for broadband and mobile customers, from onboarding through to fault resolution and service management • Understanding why customers contact support and building the digital tools that remove that need • Self-service experiences that actually work, guided ...

Wales, Scotland and Northern Ireland. Key responsibilities: Provide responsive technical support to campuses and the Regional Support Office via remote tools, phone, email and service tickets. Diagnose, troubleshoot and resolve hardware, software and system issues across Windows devices, peripherals and classroom technology. Manage incidents and requests through … service management platform, ensuring timely resolution and clear communication. Install, configure and support end-user devices and software, including laptops, desktops and AV equipment. Administer Microsoft 365 services, including Azure AD, Intune and Exchange. Support onboarding and offboarding processes, including account setup, device preparation and access management. Assist ...

Manage customer engagement and project documentation throughout the lifecycle Identify and manage risk, contract deviations, and change Work cross-functionally with sales, engineering, and service management teams Produce high-quality checkpoint and project reports Support scoping and qualification of new opportunities Skills and Experience Proven project management experience in a commercial, customer-facing setting PRINCE2, Agile, and/or APMP qualified Strong leadership, communication, and stakeholder management skills Ability to manage multiple workstreams autonomously Full UK driving licence JIRA and MS Project experience beneficial Salary: £75,000 – £85,000 depending on experience ...

features. Familiarity with DevOps tools such as Azure DevOps. Salesforce certifications (e.g., Salesforce Developer, Technical Architect). Knowledge of ITIL framework and service management best practices. If you're an experienced Salesforce professional with the necessary clearance and skills, we'd love to hear from you. Apply ...

Bicep, ARM templates). • Familiarity with tools such as Power BI or Synapse Analytics. • Experience with scripting languages such as Python. • Exposure to IT service management tools (e.g. ServiceNow). • Experience in consultancy or multi-client environments. • Knowledge of monitoring tools such as Azure Monitor and Log Analytics. ...

week remote £28,000 About the Role We're looking for a reliable and customer-focused 1st Line Support Engineer to join a busy Service Delivery team. As the first point of contact for customers, you'll play a key role in delivering a calm, structured, and professional support … clear processes, and providing consistent, high-quality first-line IT support in a managed services environment. You'll be responsible for handling incidents and service requests, keeping customers informed, and ensuring every interaction is clear, organised, and reassuring. What You'll Be Doing Acting as the first point ...

programme direction, ensuring delivery excellence, and supporting the expansion of client relationships. Key Responsibilities Lead large or multi-workstream transformation programmes Provide senior stakeholder management across business and technology leadership Drive programme governance including scope, delivery quality, and risk management Partner with architects and delivery leaders to shape … facing delivery responsibility Experience managing senior stakeholders across business and technology functions Demonstrated ability to govern multi-stream delivery programmes Strong understanding of enterprise service management and transformation initiatives Experience leading consulting teams and delivery structures Desirable Experience Multi-module ServiceNow experience (e.g. ITSM, HRSD, CSM, ITOM ...

such as Qualtrics, Excel, Power BI, Journey Mapping using Mural, (Miro, UXPressia); experienced in survey design, customer interviews, and applying design thinking principles. Supplier Management Skilled in managing third-party relationships and driving performance against SLAs and KPIs. Governance & Continuous Improvement Strong organisational skills with experience managing governance processes … Customer Journey Mapping and Journey Design Passionate about Customer Experience, Managed Services, and has strong technical, commercial and market knowledge. Experience in Managed Service Provider or IT and Telecoms environment desirable but not essential. Exposure to ITIL, Lean Six Sigma, or service management principles. Experience working ...

manage the delivery of the requirements ensuring delivery scope is maintained and that the overall technology solution meets the business objectives Definition and management of an effective communication plan Ensure project delivery meets governance standards, protecting the boundaries of the baseline plan and effectively managing change control Budget creation … Managing resources ensuring there is adequate capacity/ability in the team, and project timelines Successfully implement the change into BAU business operations and service management team, ensuring it meets project success criteria Management and escalation of Risks, Issues, Dependencies Stakeholder management up to Exec level ...

collaborative team where no two days are the same, supporting a wide range of technologies including Microsoft 365, Azure, Windows, Active Directory, networking, device management and cloud-based systems. Day-to-Day Responsibilities As the 1st Line IT Support Technician, you will: Manage incidents and customer requests from initial … receipt through to resolution and closure Provide professional, friendly and efficient IT support to end users Ensure service level agreement standards are met Troubleshoot and resolve a range of hardware, software, network and cloud-related issues Complete admin tasks, documentation and support records accurately and promptly Maintain accurate site ...

bridge between business users, technical teams, and external suppliers Drive system improvements, upgrades, and change initiatives Manage third-party vendors, SLAs, and overall service performance Identify opportunities to streamline systems and reduce duplication across the estate Ensure applications meet security, compliance, and operational standards Support incident resolution and continuous … service improvement Work closely with senior stakeholders to align systems with business objectives What Were Looking For Proven experience managing enterprise applications within a complex environment Strong stakeholder engagement across both technical and non-technical audiences Experience managing third-party suppliers and service delivery (SLAs, performance) Good understanding ...

Carry out installations, repairs, replacements, and decommissioning Identify and resolve hardware and software issues Handling incidents and requests Investigate and resolve technical incidents and service requests Manage and update tickets using the service management system Carry out testing, configuration changes, backups, and repairs System access and administration … have a technical background Work with internal teams and external suppliers Maintain and update documentation and shared knowledge Continuity and risk Follow service continuity and recovery processes Identify risks and contribute to reducing them Provide system information when required for reviews or enquiries What we are looking ...

oversight. It is architectural leadership, shaping enterprise outcomes, influencing C-level stakeholders, and defining long-term platform strategy across IT, operations, HR, and customer service domains. The practice is also heavily investing in AI, automation, and multi-cloud integration as part of wider enterprise reinvention programmes. What You Will … Nice to Have Experience delivering cloud migration programmes. ServiceNow CIS certifications. Exposure to GenAI or AI-driven ServiceNow implementations. ITIL v4 certification or equivalent service management qualification. SC clearance or eligibility to obtain SC clearance. Summary This is a senior ServiceNow architecture leadership role operating at enterprise scale. ...

managers to support competitive tenders via UK Public Sector frameworks including GCA and NHS Frameworks Contribute to written responses, solution descriptions, implementation approaches, service models, risk and assurance sections. Ensure bids are compliant with public sector procurement, security, accessibility, and data protection requirements. Stakeholder Management … partners and subcontractors as part of joint solutions. Qualifications Degree or equivalent professional experience in technology, business, or related field. Relevant architecture, cloud, or service management certifications are advantageous. Personal Attributes Strategic thinker with strong attention to detail. Collaborative, structured, and outcomes‐focused. Comfortable operating in complex, regulated ...