251 to 275 of 419 Service Management Jobs in the UK

secure and resilient infrastructure environments. Working as part of a wider Digital Services team, this role will focus on network operations, infrastructure projects, and service improvements across a complex hybrid environment. This is a hands-on position combining BAU support and project delivery, with the opportunity to contribute … implementing preventative improvements Support network design, planning, testing, and implementation of infrastructure changes and projects Monitor network performance, availability, and capacity to ensure reliable service delivery Collaborate with internal teams, suppliers, and stakeholders to deliver high-quality digital services Contribute to infrastructure lifecycle management, continuous improvement, and service ...

Banking This is a new and exclusive opportunity for a Supplier & Governance Manager to join this investment bank as they are expending their business management team Role details Title: Supplier & Governance Manager Permanent role: salary £60,000- £90,000 Location: London city and home working hybrid 50/… governance practices, performance oversight and engagement approaches of the organisation's technology supplier ecosystem. This will include:- Supplier Governance Commercial & Financial Governance Performance Governance & Service Assurance Supplier Relationship Management Risk, Compliance & Security Alignment Supplier Lifecycle Governance Continuous Service Improvement Required Experience and Skills Experience in supplier management ...

Banking This is a new and exclusive opportunity for a Supplier & Governance Manager to join this investment bank as they are expending their business management team Role details Title: Supplier & Governance Manager Permanent role: salary £60,000- £90,000 Location: London city and home working hybrid 50/… governance practices, performance oversight and engagement approaches of the organisation's technology supplier ecosystem. This will include:- Supplier Governance Commercial & Financial Governance Performance Governance & Service Assurance Supplier Relationship Management Risk, Compliance & Security Alignment Supplier Lifecycle Governance Continuous Service Improvement Required Experience and Skills Experience in supplier management ...

range of technologies, receive ongoing training and development, and play an important role in keeping our business connected and productive. As part of our Service Desk team, you'll be the first point of contact for around 1,000 users, many of whom work remotely. You'll help colleagues … connectivity, network patching and basic network troubleshooting Supporting thin client devices and Azure virtual environments Working with third-party suppliers to resolve software and service issues Contributing to continuous improvement initiatives and helping identify opportunities to enhance our IT services Maintaining accurate records within our IT Service Management ...

EPR. Drive solution designs, technical specifications and integration standards to ensure safe, effective interoperability between clinical and administrative systems. Oversee change control, configuration management, system upgrades and interface testing to ensure uninterrupted service. Represent the Group in internal and external programmes, clearly communicating digital vision and EPR integration strategy. … flows. Experience managing digital or technical teams including staffing, performance, resource planning and development. Knowledge of development methodologies (e.g., Agile/Scrum) and project management approaches such as PRINCE2. Knowledge of data architectures, interface technologies and integration standards relevant to modern EPR systems. Ability to analyse complex technical ...

Chilton site with travel required to other UKHSA sites across the country. The team is part of the wider End User Workspace, Hosting and Service Management team which itself is part of the Technology Group at the UKHSA. The second line team at Chilton support colleagues both … laboratory equipment and software. Main duties of the job The main duties will include: Assisting the Area Manager providing a high quality of customer service and support that will ensure that all colleagues are able to access ICT services as required, using properly configured and reliable devices. Ensuring that ...

Digital Infrastructure Lead plays a key role in delivering secure, reliable, and high-performing IT infrastructure across the organisation, supporting both the Welsh Blood Service and Velindre Cancer Centre. You will use specialist technical expertise to design, support, and improve infrastructure services across on-premise, cloud, and hybrid environments … ensuring systems meet organisational and non-functional requirements while enabling ongoing transformation and service optimisation. You will take a flexible, innovative approach, supported by strong leadership, communication, and interpersonal skills to support service delivery, collaborate with stakeholders, and drive improvements aligned to organisational priorities. You will be expected ...

with a global business operating across the EMEA region. Renowned for delivering innovative printing and document solutions, the organisation continues to strengthen its customer service offering and technical support capability as part of its ongoing growth and operational development. As part of this continued investment, the business is seeking … capable and customer-focused support professional who thrives in a fast-paced environment and enjoys combining hands-on troubleshooting expertise with excellent communication and service delivery skills. Your Roles & Responsibilities: While in this position your duties will include, but are not limited to: Providing first and second line technical ...

desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Knowledge/experience required: Experience in a service delivery environment Working knowledge ...

extensive executive-level experience leading complex digital transformation within highly regulated environments, with a strong track record in ICT-enabled change, programme delivery, financial management and supplier engagement. You will be a credible, values-led leader, able to influence at Board level, communicate complex and sensitive information, and drive … level or equivalent experience Master's degree in informatics or equivalent relevant qualification from a recognised provider (Higher Education, BCS, CHIME) Project and Programme Management qualifications (MSP and PRINCE2) IT Service Management Qualification (ITIL) Evidence of CPD Membership of relevant professional or registered body Experience Essential Previous ...

facing role, where you will be part of the successful team delivering a critical, Oracle Fusion solution. Beyond testing your tole will include stakeholder management (internal, external and 3rd party), escalation management, testing team management, testing strategy and end to end testing delivery. You must have experience … functional testing. Including usability, accessibility, performance, load, stress and endurance testing. Also, supplier security vulnerability, access control, infrastructure, compatibility and operational acceptance & service management testing. ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and they’re looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where … oversee day-to-day IT operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. You’ll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities ...

support for the Official PNL application across all EMEA locations during business hours and on-call rotation. Diagnose, troubleshoot and resolve incidents/service requests; own their end-to-end closure and post-mortem reporting. Application Migration Migration of application from one platform to another. Acquiring new servers, licenses … software for smoother operations. Validate connectivity, performance and security controls. Submit, review and approve firewall rule changes required for new servers or services. Obsolescence Management Maintain an up-to-date inventory of all hardware/software assets supporting the PNL environment. Develop and execute a de-commissioning roadmap ...

Business Central and Microsoft 365. Support Power Platform solutions including Power Apps, Power BI, and related integrations. Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs. Escalate complex issues to vendors or senior IT colleagues as required. Contribute to system configuration, enhancements, testing, and deployment, support … solving skills and customer-focused mindset. Excellent communication and stakeholder engagement skills. Desirable: Experience with Power Automate. Exposure to Dynamics 365 CE or Field Service modules. ITIL or service management experience, Basic SQL or data querying skills. Experience working in manufacturing, distribution, or professional services environments. Call ...

upgrade programme. You'll be responsible for delivering a multi-workstream Alteryx transformation, ensuring the platform is secure, scalable, and fully embedded into BAU service operations, with further evolution projects (including DBT/data platform migration) to follow. This is a hands-on delivery role requiring strong coordination across … remediation programme Coordinate multiple technical workstreams, including: Alteryx platform upgrades and remediation SharePoint-based delivery/documentation capability Third-party provisioning and capacity enablement Service integration and support model design (ServiceNow) Drive cross-functional collaboration across Data, Infrastructure, Architecture, Cyber, and Service teams Manage risks, dependencies, timelines ...

upgrade programme. You'll be responsible for delivering a multi-workstream Alteryx transformation, ensuring the platform is secure, scalable, and fully embedded into BAU service operations, with further evolution projects (including DBT/data platform migration) to follow. This is a hands-on delivery role requiring strong coordination across … remediation programme Coordinate multiple technical workstreams, including: Alteryx platform upgrades and remediation SharePoint-based delivery/documentation capability Third-party provisioning and capacity enablement Service integration and support model design (ServiceNow) Drive cross-functional collaboration across Data, Infrastructure, Architecture, Cyber, and Service teams Manage risks, dependencies, timelines ...

Full-time (Until end Sep) Start: June Sector: Telecommunications Overview ServiceNow Business Process Consultant required to support a telecommunications transformation programme focused on fault management and customer care workflows. Phase 1 covers Telecommunications Service Management (TSM), Sales Order Management (SOM), CMDB foundations, platform setup, integrations ...

summary Provides strategic and operational leadership for the management, support, and development of specialist digital services within the 111 Digital Front End, acting as the senior product lead and escalation point while overseeing service performance, leading major project delivery and deployment, and shaping long-term development strategies … performing digital and data engineering solutions. They will apply specialist expertise to shape system architecture, introduce new functionality, and ensure alignment with evolving user, service and clinical requirements. They will be accountable for the end-to-end delivery of complex development programmes, including requirements definition, build, testing, deployment ...

apply, email: A secure government programme is seeking an experienced Infrastructure Engineer to support the deployment, integration, and ongoing management of critical IT infrastructure. This is a hands-on role working across server, network, storage, and desktop environments, supporting a highly secure and fast-paced delivery environment. … software across infrastructure environments Test deliverables, document outcomes, and manage fault identification and resolution Administer, maintain, and enhance systems to improve performance and service quality Provide 2nd and 3rd line support, working within agreed SLAs Deliver tasks in line with project plans, timelines, and quality standards Maintain operational documentation ...

with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will … core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service ...

with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will … core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service ...

maintain secure enterprise infrastructure and Public Key Infrastructure (PKI) services within a highly secure environment. This role combines infrastructure operations, security engineering, and identity management, supporting critical systems across Windows Server, Active Directory, Azure, Intune, and PKI platforms. You will be responsible for incident resolution, service delivery, platform … security and availability of key services. Key Responsibilities: Infrastructure Support & Operations Provide 2nd and 3rd line support across infrastructure and security platforms. Manage incidents, service requests, problems, and change activities. Administer Windows Server and Active Directory environments. Support Azure AD administration and Single Sign-On (SSO) integrations. Configure ...

maintain secure enterprise infrastructure and Public Key Infrastructure (PKI) services within a highly secure environment. This role combines infrastructure operations, security engineering, and identity management, supporting critical systems across Windows Server, Active Directory, Azure, Intune, and PKI platforms. You will be responsible for incident resolution, service delivery, platform … security and availability of key services. Key Responsibilities Infrastructure Support & Operations Provide 2nd and 3rd line support across infrastructure and security platforms. Manage incidents, service requests, problems, and change activities. Administer Windows Server and Active Directory environments. Support Azure AD administration and Single Sign-On (SSO) integrations. Configure ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams ...

operating model design, and play a key role in delivering IT and cross-functional transformation projects. Essential Criteria: Experience in IT operations, IT service delivery, or enterprise systems environments. Proven experience in IT transformation and/or transition projects, including: Assessment and feasibility, Solution or operating model design … Implementation and migration. Strong project delivery experience, supporting workstreams within transformation programmes. Understanding of enterprise applications, integrations, and IT service management (ITSM). Experience with GBS or Shared Services models is highly desirable. Strong analytical, problem-solving, and stakeholder engagement skills. Excellent communication skills both written and verbal ...