26 to 47 of 47 Service Management Jobs in the West Midlands

site in Birmingham. Key Responsibilities Lead, coach, and develop a team of Helpdesk Advisors. Ensure requests and work orders are processed accurately and within service levels. Monitor team performance, workload, and daily operational activity. Manage team rotas to ensure adequate service coverage. Build strong relationships with customers … ongoing development of team members. Ensure compliance with company policies, procedures, and health & safety requirements. About You Previous experience leading a helpdesk, customer service, or service desk team. Strong people management and coaching skills. Excellent communication and organisational abilities. Customer-focused with a proactive, problem-solving mindset. ...

Skills from the following roles (or similar) can transfer well into this position: Network Change Coordinator or Planner Junior Network Engineer/Network Technician Service Delivery or Service Management Analyst Service Desk Analyst Incident Analyst Network or IT Field Engineer 1st Line NOC Analyst/Engineer ...

server connectivity with customers and relevant third parties. Provision and configure customer onboarding environments, including the creation and setup of virtual servers required for service delivery. Carry out basic networking and connectivity tasks to enable secure communication between customer servers, VPN connections, and GreensafeIT infrastructure. Produce and maintain clear … VMware, Hyper-V, Azure, AWS, or similar technologies aligned to enterprise infrastructure. Working knowledge of Windows Server administration, including installation, patching, user access management, permissions, and core service configuration. Solid understanding of networking fundamentals, including IP addressing, subnets, DNS, routing, gateways, ports, VPN connectivity, and certificate usage ...

Doing As a 2nd Line Software Support Engineer, you'll be one of the key points of contact for escalated software support incidents and service requests. Your responsibilities will include: Investigating, diagnosing, and resolving complex software-related issues. Managing incidents escalated from 1st Line Support. Providing support across multiple … with product, development, infrastructure, and third-party support teams. Escalating incidents to 3rd Line Support where necessary. Evaluating recurring incidents and contributing to Problem Management activities. Maintaining accurate records and updates within support management systems. Delivering excellent customer service throughout the support lifecycle. What We're Looking ...

system technologies, networking, monitoring tools, and processes. A solid operational background paired with analytical thinking, problem-solving, and decision-making skills. Understanding of Service Management practises (e.g., change and release management) and risk/issue management, preferably with ITIL processes and tools. Awareness of mechanical … electrical infrastructure within Data Centres or Building Management Systems is a plus! Qualifications Essential: Relevant experience and technical know-how. Preferred: A degree in Computer Science or a related field, or equivalent education and experience. ITIL qualifications and familiarity with Wintel, BMX, Unix, and RHEL are also desirable. What ...

tool utilisation metrics, identifying specific opportunities to improve the Digital Employee Experience and streamline workflows. Act as the local liaison with the Group Service Delivery and product teams regarding the onboarding, alignment, and evaluation of new productivity or collaboration tools Lead Change Management processes relating to workspace software … formal authority across business units. Desirable Relevant qualification in Information Technology, Business Administration, or a related field; OR proven experience in software asset lifecycle management, digital workplace engineering, or a similar enterprise-level role(s). Awareness and certification of ITIL Service Management principles Demonstrable experience navigating ...

team members comply, with all confidentiality and non-disclosure policies and agreements and ensure the security of information, at all times. Business Development & Account Management Support future growth by working closely with Sales, Account Leads & Account Management teams, assisting where required with the sales/procurement cycle … projects and ensure that Kainos is not compromised by non-compliance. Professional Development and Growth Contribute to continuous improvement initiatives within the Management Capability. Understand current thinking from the Technology, Experience Design and Consulting capabilities and drive alignment accordingly. Encourage innovation in technology and process both within the project ...

internal staff experiencing technical issues. With guidance from senior team members, you will quickly learn to troubleshoot hardware and software problems, manage the IT service desk, and support wider infrastructure projects. Key Responsibilities: Act as the first point of contact for IT queries, accurately logging tickets … Service Management (ITSM) system. Provide initial 1st-line troubleshooting for Windows/Mac operating systems, Microsoft 365, and bespoke business applications. Assist with the setup, configuration, and deployment of new user hardware (laptops, desktops, and mobile devices). Manage user access, onboarding, and offboarding through Active Directory. Help ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

will have the mandate to shape that future. This is not a role focused onmaintainingthe status quo. You will lead a major technology and service transformation:modernisingour core platforms, completing the move away from LogRhythm, building a new SOAR capability, introducing AI-assisted operations responsibly, and enabling the next … capability that enable LRQA's SOC, ManagedVulnerabilityand Managed NOC services. You will work as a close partner to the leaders responsible for monitoring, incidentresponseand service management. Theyretainaccountability for their operational outcomes; your role is to give them the secure, reliable,scalableand forward-looking technology needed to succeed. Key responsibilities ...

infrastructure engineers with onsite hardware checks, installations, network troubleshooting, and maintenance. Log, update, and manage support tickets accurately, ensuring incidents are resolved within agreed service levels. Take ownership of support requests from initial diagnosis through to resolution. Develop knowledge of customer OT applications and maintain accurate technical documentation. Support … stay up to date with industry developments. Essential Skills & Experience Good knowledge of computer hardware, Windows operating systems, and networking. Experience using IT service management or helpdesk ticketing systems. Strong documentation skills using Microsoft Office. Excellent communication and customer service skills. Ability to troubleshoot technical issues independently ...

migrations and consolidations Perform technical assessments and health checks across Atlassian instances Administer Bitbucket and Bamboo alongside core Jira/Confluence products Configure Jira Service Management queues, SLAs and automation Support integration between Jira and other applications via APIs/scripting Configure and manage CI/CD automation ...

migrations and consolidations Perform technical assessments and health checks across Atlassian instances Administer Bitbucket and Bamboo alongside core Jira/Confluence products Configure Jira Service Management queues, SLAs and automation Support integration between Jira and other applications via APIs/scripting Configure and manage CI/CD automation ...

days onsite in central Birmingham, and a great benefits package as outlined at the bottom. Responsibilities: Be the key individual responsible for the maintenance, management and design of their nearly 100% Azure based infrastructure environment Act as the subject matter expert for building, managing, and maintaining their Remote Desktop … Service Oversee core networking across physical and cloud environments, specifically configuring and managing Meraki firewalls, VPNs, VLANs, and Azure Network Security Groups Lead domain migrations, manage Active Directory/Entra ID, and oversee O365 tenant administration Resolve complex escalated incidents, document technical troubleshooting workflows, and ensure system performance complies ...

Second Line IT Support Technician. The role will be responsible for providing advanced technical assistance to end users, supporting the resolution of incidents and service requests escalated from the first line support team. This role requires a solid understanding of IT systems, outstanding problem-solving abilities, and the capacity … customer satisfaction. As a 2nd Line IT Support Technician your role will include: · Respond to and resolve basic and complex technical incidents and service requests from users, ensuring timely and effective solutions. · Diagnose and troubleshoot hardware, software, network, and system issues, both remotely and on-site as required. · Install ...

ensuring secure, scalable, and standardised delivery with governance and automation. The role requires senior technical depth, excellent communication, and a strong ITIL v4-aligned service management mindset, with leadership #J-18808-Ljbffr ...

Salesforce or other CRM/business applications Experience supporting cloud-based software platforms Working with software suppliers, licences or application upgrades Familiarity with IT service management processes An interest in automation, integrations or process improvement We’re looking for someone who is naturally curious, enjoys technology and wants ...

with a state of the art ICT infrastructure. The role involves learning to provide 1st Line hardware and software support, call logging services, asset management, general ICT administration (under supervision), and other ICT services. Key Responsibilities Deliver first line technical support, troubleshooting, and remote monitoring services to customers … schools. Log, manage, and resolve incidents through the Service Management System, ensuring SLA compliance. Act as a key point of contact between customers, internal teams, and third-party suppliers. Monitor support queues, escalate issues where required, and manage asset and change control activities. Support project work and assist ...

plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This … customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design ...

compliance standards. Duties and Responsibilities: Design & planning Design and develop technical specifications for new IT services. Outline and document operational tasks required for IT service management. Define monitoring and reporting requirements for performance reviews. Installation & maintenance Install and connect hardware to the network, including servers, PCs, printers, and plotters … verify their functionality. Install new or updated of system management and infrastructure-related applications. Perform routine and complex backups to ensure data integrity and system recoverability. Install and troubleshoot network software, managing switches, routers, VLANs, and firewalls. Support & troubleshooting Maintain accurate information about applications, including settings, versions, users, issues ...

Dynatrace/Observability Engineer, you will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full … with architects and project teams to integrate monitoring into solution designs and test strategies. Maintain and enhance dashboards, alerts, and visualisations to support proactive service management. Participate in continuous improvement initiatives and tooling exploitation to enhance operational efficiency within immature teams. Required Skills and Experience: Strong experience configuring Dynatrace ...

Dynatrace/Observability Engineer, you will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full … with architects and project teams to integrate monitoring into solution designs and test strategies. Maintain and enhance dashboards, alerts, and visualisations to support proactive service management. Participate in continuous improvement initiatives and tooling exploitation to enhance operational efficiency within immature teams. Required Skills and Experience: Strong experience configuring Dynatrace ...