26 to 35 of 35 Service Management Jobs in the West Midlands

design, delivery, optimisation and support of secure, resilient network infrastructure across operational environments. The role delivers measurable impact across customer, operational, project and service activities, with accountability for programme-level outcomes where applicable. The Network Engineer plays a key role in shaping, securing and optimising networks that underpin high … availability and business critical services. Network Engineer Benefits Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health ...

Wales, Scotland and Northern Ireland. Key responsibilities: Provide responsive technical support to campuses and the Regional Support Office via remote tools, phone, email and service tickets. Diagnose, troubleshoot and resolve hardware, software and system issues across Windows devices, peripherals and classroom technology. Manage incidents and requests through … service management platform, ensuring timely resolution and clear communication. Install, configure and support end-user devices and software, including laptops, desktops and AV equipment. Administer Microsoft 365 services, including Azure AD, Intune and Exchange. Support onboarding and offboarding processes, including account setup, device preparation and access management. Assist ...

maintain data pipelines and structured datasets Assist with monitoring scheduled and overnight data processes Log and manage data‐related incidents and requests through our service management system, working to agreed service levels Support data analysts by ensuring datasets are reliable, well‐structured, and fit for reporting ...

will be part of the discussion at offer stage. PURPOSE OF THE ROLE The Corporate Systems department delivers business critical applications across BBC Public Service and BBC Studios, spanning Finance, Procurement, Treasury, HR, Learning & Resource Scheduling. As Principal Product Manager, you shape and govern the SAP focused technology platform … TEAM Join the Corporate Systems team to work at the heart of the BBC, shaping platforms that power critical business functions across Public Service and BBC Studios. You'll influence large scale, strategic technology decisions, work with talented architects and engineers, and apply modern, standards driven architecture at scale. ...

Glance: SAP SuccessFactors Senior Consultant – Managed Services Support Remote - Home-based Up to £75,000 Plus Benefits Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: For over 15 years, we've built … customers' solutions end-to-end - turning trust into lasting value. From analysing and optimising business processes, to delivering tailored SAP implementations, through to ongoing service and system maintenance - we ensure excellence at every stage. Collaboration is at the heart of what we do. We work closely with our internal ...

currently partnering with a well-established, purpose-driven organisation to recruit for a Technology Delivery Manager. This is a key leadership role within a Service Management team, responsible for driving the successful delivery of operational technology change across a complex and evolving environment. You’ll take ownership … strategic objectives and delivering measurable business outcomes. Working across multi-disciplinary teams, you will play a critical role in improving reliability, efficiency, and overall service performance while embedding a culture of continuous improvement. Key Responsibilities: Lead and deliver a portfolio of operational technology projects and services, ensuring improvements ...

Information Technology, Computer Science, Engineering, or a related discipline. • Citrix Virtual Apps and Desktops in an enterprise environment- resilient Citrix environments. • ITIL-based service management and operational best practices. • Proven experience in a hands-on Infrastructure Engineer, EUC Engineer, or similar role supporting enterprise platforms. • Extensive experience building … Citrix certifications: CCA-V/CCA-D CCP-V/CCP-D ITIL Foundation certification. Automation and scripting (e.g. PowerShell, Citrix APIs). Profile management and user experience optimisation technologies (e.g. FSLogix, Citrix Profile Management). Monitoring and analytics tools (e.g. Citrix Director, ControlUp, or equivalent). ...

ITSM frameworks and practices? We're looking for an engaging leader with strong ServiceNow development expertise and a background in either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence … operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead the design, development and delivery of secure high-performing solutions that support DWP's cybersecurity and service performance ecosystems. You'll combine advanced technical skills with knowledge of security, automation, risk ...

Leadership Lead the development and delivery of BCHG's AI & Digital Strategy and multi-year transformation roadmap. Drive digital innovation, automation, AI opportunities and service modernisation across all areas of the business. Shape and govern technology architecture, ensuring solutions are scalable, secure and aligned to business needs. Sponsor major … senior escalation decision-maker. Own disaster recovery and business continuity strategy for technology (technical execution sits with IT Operations Manager). IT Service Assurance & Supplier Governance Provide assurance on IT service performance, availability and compliance. Set expectations, standards and policies for IT operations, ensuring ITIL-aligned service ...

standards-based integration requirements. Balance innovation with platform stability, scalability, and long-term maintainability. Skills, Knowledge and Experience: Essential 812+ years experience in Product Management within SaaS, ERP, or enterprise software Proven experience leading Product Managers and owning multi-product portfolios Strong commercial acumen, including pricing, packaging … collaboration Experience working in complex, regulated, enterprise environments Excellent stakeholder management across Engineering, Data, Security, and GTM AI & Innovation Practical experience applying AI or automation within enterprise workflows Understanding of the opportunities and constraints of AI in production systems Nice to Have Logistics, transport, or warehousing domain experience Experience ...