51 to 75 of 77 Service Management Jobs in the West Midlands

number of inbound calls and responding to emails across multiple key business pay account clients in the hospitality, fuel and retail sector, ensuring agreed service levels are met each month. Each team member will be dealing with web issues, credit queries, transactions, invoicing and basic account management whilst … showcasing our expertise in customer service. This is a Fixed, full time contract role working 37 hours over 5 days that covers hours of service between 08:00 and 18:00 Monday to Friday and 09:00 – 13:00 Saturday. A rota confirming the working pattern will be issued ...

Microsoft Office, including Visio (or equivalent). Preferred Experience Exposure to manufacturing or engineering environments. Experience supporting Business Process Re‐engineering or Change Management activities. Understanding of application testing lifecycles and service management principles. Familiarity with methodologies such as Lean Six Sigma, design thinking, ITIL or enterprise ...

Company: Our client is a well-established and successful global organisation with multiple operational sites across the country. Known for delivering high levels of service to its customers, the business continues to invest in technology and infrastructure to support its operations and future growth. They are now looking … access controls within Active Directory and business applications. Support Windows Server environments and assist with ongoing system maintenance. Assist with SQL Server administration, user management, monitoring and backup activities. Support backup and recovery solutions, including performing backup checks, restores and disaster recovery testing. Assist with network infrastructure support, including ...

growing again. Right now too much knowledge sits in a few people's heads, so this hire builds the processes, documentation and central service management system that will let the business scale. You will sit on the senior leadership team, with a clear route to a Head … embed processes and documentation across operations Lead the rollout of Halo for tickets, SLAs, escalations and knowledge Manage a small technical team plus outsourced service desk and NOC partners Report operations KPIs to the leadership team every month What you will bring: Service delivery or operations management ...

Accenture is seeking a Sr Manager for Client Service Delivery in the West Midlands (Birmingham) to lead end-to-end infrastructure and cloud services delivery. The role emphasizes SLAs, KPIs, and cost control within a dynamic, global network. You will drive AI-enabled service management using Dynatrace … ServiceNow, Datadog, and Splunk IT Service Intelligence, while coordinating with IT, DevOps and business units in a security-conscious UK environment. #J-18808-Ljbffr ...

Company: Eversheds Sutherland We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values … customer is Finance but we also work closely with other parts of the business. Our main role is to support and maintain the Practice Management System (SAP) which covers all the main finance areas, as well as the time recording system (Intapp Time). This is a new role ...

Provide clear recommendations when timelines, budgets, technical constraints, or business priorities require informed trade‐off decisions. Support the programme throughout discovery, implementation, cutover, and service transition activities. Technical Debt and Future Readiness: - Maintain visibility of technical debt, architectural compromises, and key dependencies across the programme. Support pragmatic decision‐making … manner. Foster collaboration and alignment across multiple workstreams while maintaining architectural integrity and consistency. Operational Readiness and Continuous Improvement: - Work closely with operational and service teams to ensure solutions are prepared for successful service acceptance. Support cutover planning, production assurance, and early‐life support activities. Ensure architectural risks ...

Provide clear recommendations when timelines, budgets, technical constraints, or business priorities require informed trade-off decisions. Support the programme throughout discovery, implementation, cutover, and service transition activities. Technical Debt and Future Readiness: Maintain visibility of technical debt, architectural compromises, and key dependencies across the programme. Support pragmatic decision-making … manner. Foster collaboration and alignment across multiple workstreams while maintaining architectural integrity and consistency. Operational Readiness and Continuous Improvement: Work closely with operational and service teams to ensure solutions are prepared for successful service acceptance. Support cutover planning, production assurance, and early-life support activities. Ensure architectural risks ...

Identify process improvement opportunities through proactive system monitoring and analysis Conduct diagnostic testing to troubleshoot issues and recommend system enhancements Respond to incidents and service requests by developing practical, user-friendly solutions Create customised scripts and configure applications to support daily operations Oversee system integrations, including developing and maintaining … maximise effective system usage Who They're Looking For: Strong analytical and problem-solving abilities Excellent communication, interpersonal and collaboration skills Effective organisational, time management and documentation capabilities Deep technical knowledge of IFS Apps10 and/or IFS Cloud Proficiency in ERP development tools and PL/SQL coding ...

Description Job Title: Senior Network Lab Engineer Req ID: 64031 Job Function: Service Posting Start Date: 27/10/2026 Posting End Date: 08/11/2026 Division: UK Business Job Location: GBR-Birmingham-Three Snowhill Advertised Salary: Competitive Function: Service Location: Birmingham Snowhill (3 days … week) Salary: Competitive + excellent benefits About the role Join the wider Service Architecture & AI team and play a key role in supporting and maintaining the HMRC network, with a particular focus on monitoring, alerting and automation capabilities. You’ll use your network engineering expertise to investigate and resolve ...

concepts clearly High attention to detail Experience creating and maintaining technical documentation, including user stories, system documentation and database schemas Desirable Experience with IT Service Management platforms such as ServiceNow Previous experience within a fast-paced SME environment Exposure to large-scale systems integration projects What ...

professionals not elsewhere classified), an eligible Skilled Worker occupation at RQF 6 or above under the rules in force on 8 November 2026. Tracer Management System Limited holds a Skilled Worker licence with an A rating on our register, last checked 7 November 2026. The advert does not mention … force on 8 November 2026. SOC 2139 · RQF _6_PLUS GOV.UK Pay Not known The advert does not state a salary. Employer Clear Tracer Management System Limited holds a Skilled Worker licence with an A rating on our register, last checked 7 November 2026. Register Advert Not known ...

inventory transactions Integrations: EDI , REST APIs , XML/JSON , flat-file interfaces, SFTP , scheduling tools Useful tools & methods Ticketing/ITSM: ServiceNow/Jira Service Management (or similar) Process methods: Lean , Six Sigma awareness, continuous improvement mind-set What we’re looking for Proven experience as a Business ...

responsible for the force's adoption and use of information and digital technology. The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force … Service Management (responsible for managing and maintaining all live, operational technology for the force) Outline of the role West Midlands Police have completed a large-scale digital transformation programme, and therefore technologies such as Cloud, Artificial Intelligence, Automation and Mobility are no longer visionary – they underpin policing today.The ...

responsible for the force’s adoption and use of information and digital technology. The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force … Service Management (responsible for managing and maintaining all live, operational technology for the force) Outline of the role: West Midlands Police have completed a large-scale digital transformation programme, and therefore technologies such as Cloud, Artificial Intelligence, Automation and Mobility are no longer visionary – they underpin policing today. ...

latest Defensive Monitoring technologies and trends. Maintain an up‐to‐date understanding of current threats and trends in cyber crime. Produce high quality management and operational reports within agreed SLAs. Constantly strive to tune and improve alerts, playbooks, and automations. Maintain regular written and verbal communication with customers, suppliers … with Microsoft Sentinel and Microsoft Defender (Defender for Endpoint, Defender for Identity, Defender for Cloud Apps), including deployment, configuration, and day‐to‐day operational management within an enterprise environment. Knowledge of SIEM and EDR/EPP technologies , with a particular focus on leveraging Microsoft Sentinel and Defender to deliver ...

requirements from BA’s and Stakeholders into effective solutions Technologies it’s useful to know include: Laravel, C#, Knockout.js Bonus points forexposure to IT service management tools such as ServiceNow and experience working within a fast-paced SME environment What you’ll get Salary … innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right ...

standards in line with the audit plan approved by the AXA UK&I Audit Committee Maintaining a network of key business relationships with relevant management and staff across AXA UK&I Applying audit standards and methodology during audits, as well as providing ideas and input to the continuous improvement … such as CISA, CISM, ITIL are desirable Comprehensive experience in an audit or control function Excellent knowledge of established IT disciplines, such as security, service management, operational resilience and emerging technologies and trends Good understanding of data analytics techniques and tools Significant knowledge of audit practices and techniques ...

technology estates generate vast volumes of data and telemetry. The real value lies in making sense of those signals, building a coherent view of service health and business impact, and turning insight into operational intelligence. We are looking for an Observability Architect that will define the observability strategy across … technology estate, establish trusted relationships with senior stakeholders, and translate ambition into an actionable end-to-end architecture spanning applications, cloud, infrastructure, networks and service operations. Our observability platform is powered by Splunk. Deep Splunk architecture expertise is therefore essential, as you will lead the design of the platform ...

ensuring secure, scalable, and standardised delivery with governance and automation. The role requires senior technical depth, excellent communication, and a strong ITIL v4-aligned service management mindset, with leadership #J-18808-Ljbffr ...

Vivo Talent Solutions, on behalf of a digital engineering client, is seeking an experienced Operations Manager to own day-to-day operation and service management of a large-scale PLM/3DEXPERIENCE platform in Oxford with hybrid working. You will lead internal teams and external partners, ensure platform ...

role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity ...

plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This … customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design ...

vision and technical direction of the products, as well as manage multiple deliveries and take end‐to‐end ownership of your products, including change management and service management. Driving the development of new features, promoting best engineering practises, and advocating for agile/lean delivery methodologies are also … contribute to the inclusive and diverse culture that Sainsbury’s Tech values. Demonstrable track record of leading engineering teams, encompassing team planning, performance management, setting objectives, conducting one‐to‐one meetings, developing technical roadmaps, and driving enhancements in engineering processes. Keen enthusiasm for promoting and integrating AI technologies within ...

Digital department is responsible for the force’s adoption and use of information and digital technology. The department consists of three core functions: Architecture Management, Delivery Management, and Service Management. The role focuses on Synergy and delivering outstanding User Experiences in policing today. As the Principal Application ...