1 to 25 of 415 Service Management Jobs in the UK

summary The Head of Service Management is a pivotal leadership role at GSTT, responsible for driving excellence across Service Desk, ITSM, Information Security & Risk, and IT Training. You will operate at executive level, shaping strategy, improving service performance, and modernising how digital services are delivered across … most complex healthcare environments. To succeed, you'll need to bring deep service management expertise, strong commercial acumen, and the ability to lead transformation at scale. You'll be a cultural leader as much as a strategic one--building high-performing teams, influencing senior stakeholders, and embedding innovation ...

want to help shape the future of betting and gaming, then it's to time to join us. Job Purpose The Head of Service Management is responsible for leading the strategic direction, development, and delivery of IT service management (ITSM) capabilities and tooling across the organisation. … role ensures that IT services are aligned with business needs, are delivered efficiently, and continuously improved to meet evolving expectations for incident and problem management, change control, and service performance. Job Duties Strategic Leadership Define and implement the IT Service Management strategy aligned with business goals. ...

summary Digital Operations and Service Management (DOSM) sits within the Transformation Directorate of the new NHS England, which has brought together Health Education England, NHS Digital, NHS England and NHS Improvement into one single organisation. The Transformation Directorate's vision is to deliver the best care, and outcomes … adopting effective technologies, building on insights from data and cutting-edge research, and by transforming the way that care is delivered. Digital Operations and Service Management operates and manages business critical infrastructure, and digital and data services, that underpin the health and social care system. We ensure ...

Role Details Role/Job Title: Salesforce (Field Service) Business Analyst Work Location: London (or anywhere in UK) Duration of Assignment: 06 months Overview TCS Digital Field Service Management (DFSM) Practice requires an experienced Salesforce Business Analyst to help discover and design the Field Service Management solution on Salesforce Field Service Lightning (FSL) platform for a multinational corporation specializing in food services and facilities management. The desired individual will possess strong communication and influence skills with both technical team members and business stakeholders, and should have the skills and experience to assess customer requirements ...

Service Delivery Manager (SC Cleared) ITIL V3 – ITIL V4 Leeds (Hybrid) 6 Month Contract to £425-£450/day (Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract … call rota for Major Incident Management. A chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experienced Service Delivery Manager/Service Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service ...

Service Desk Manager Location: Portsmouth (Hybrid) Clearance: SC (must be able to obtain) Contract: Perm or contract until 30/04/2028 We are seeking an IT Service Manager to support the delivery, coordination, and improvement of IT services across a secure MoD Private Cloud environment. This … role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents ...

Service Management Lead +8 months + +Hybrid in Corsham +SC cleared role +Inside IR35 + 575 - 625 a day Skills: +SC clearance +ITSM +MOD We are seeking an experienced Service Management Lead (ITSM) to support a high-profile Ministry of Defence programme, delivering a new style … service model within a secure and complex environment. This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem. Key Responsibilities Lead the design, implementation, and optimisation of ITSM ...

Overview A service designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications, and complete the service onboarding to the respective tools, process, services and people for a successful … days per week onsite) Pay - attractive daily rate (inside IR35) Roles and Responsibilities: Own and govern the review of new or amended services, the service design elements of any new IT products, platforms or services, and the definition of the services/support 'wrapper'. Engage with project/ ...

scripting, integrations, and platform architecture. The candidate will play a key role in driving ServiceNow platform development, CMDB maturity, IT Operations automation, and telecom service operations transformation , while mentoring junior developers and collaborating with cross-functional teams. Key Responsibilities ServiceNow Development Design, develop, and implement solutions on the ServiceNow … Policies o UI Actions o Flow Designer o Workflows Lead development efforts and ensure adherence to ServiceNow development best practices . CMDB Management Design and maintain CMDB data model and CI relationships . Implement CMDB governance, health dashboards, and data quality rules . Configure and manage Discovery and Service ...

Service Management Lead – ITSM Overview Technology is at the heart of modern financial services. Our client a leading FinTech are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience, and continuous improvement across their UK operations.This is a high-impact … ensuring technology services are not only stable and reliable, but also evolving to meet growing business demands. The position offers the opportunity to shape service standards, influence strategic direction, and drive meaningful operational transformation. Key Responsibilities Provide strategic and operational leadership for IT service management across business ...

Head of Service Management/Delivery Location: Glasgow (Hybrid – 3 days office/2 days from home) Salary: £80,000 – £90,000 + excellent benefits Type: Permanent | Senior Leadership We’re supporting a well‐established technology organisation to hire a Head of Service Management who will … services are delivered, supported and improved across a multi‐site, multi‐team environment. This is a senior operational leadership role with accountability for service stability, performance, governance and the maturity of core ITIL functions. You’ll lead the teams responsible for day‐to‐day service operations, including ...

Service Delivery Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance … control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change ...

touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Salesforce (Field Service) Business Analyst Job Type: Permanent Location: London, UK/Hybrid Number of hours: 40 hours per week – full time Ready to utilize your experience … expertise in Business Analysis. We have an exciting role for you – Salesforce (Field Service) Business Analyst. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful ...

leadership roles managing large enterprise transformation programs. Job Summary We are looking for an experienced Portfolio/programme manager - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor … successful program execution using Scaled Agile methodologies (SAFe/Agile at scale). The Program Manager will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps. Key Responsibilities Program Leadership Lead ...

Lead IT Service Delivery Manager Location: Worthing, East Sussex (Hybrid working arrangements) Contract: Initial 6-month contract Day Rate: £600-£800 per day (Inside IR35) About the Role We're recruiting an experienced Lead IT Service Delivery Manager on behalf of our leading utilities client to oversee … delivery, performance, and continual improvement of IT services across a complex, regulated organisation. You will lead a team of Service Delivery Managers responsible for ensuring that critical IT services remain stable, resilient, secure, and aligned to operational, customer, and regulatory needs. This role will play a pivotal part ...

security and technical leads, you will also be involved in internal and external IT health checks and contribute to upcoming workstreams in business continuity management, service resilience, service management and auditing. Key responsibilities Secure design & threat modelling: Lead the design and review of cloud, on-premise … requirements. Develop reusable security patterns and coordinate evidence for national assurers and continuous assurance programmes, including internal and external IT health checks. Guidance & risk management: Provide specialist advice on security controls, risk assessments and technology choices. Support business continuity, service resilience, service management and auditing workstreams ...

Service Introduction Lead Location: Manchester or Leeds (Hybrid) About the Opportunity A major enterprise SaaS platform business is entering a significant period of growth and platform evolution across Europe. With multiple engineering squads delivering new capabilities, the organisation is investing heavily in how new products and services move from … development into stable, scalable live environments. As Service Introduction Lead , you will play a pivotal role at the intersection of product, engineering and operations , ensuring that every new platform capability is introduced into live environments in a controlled, resilient and supportable way. This is a high-visibility role working ...

Principal Consultant - ServiceNow Program Lead - London, UK Role – ServiceNow Program Lead Technology – ServiceNow, ITSM, Service Management Location – London, Dusseldorf, Frankfurt Business Unit – CISNGE Travel Expectations – 3 days in Client or Infosys Office with frequent travel to meet other customers Your role In the role of Program Manager … expert ServiceNow and Project Management expert contributing to different phases of the Service Management tool solution lifecycle. You will be intensely involved in solution design, architecture advice, and driving project execution w.r.t ServiceNow as Service Management Platform. You will also play an important role ...

Lead Service Designer-SC Cleared-Secure Platforms Lead Service Designer, ideally with current SC Security or DV Security Clearance with experience of designing secure or air gaped platforms within government to work for our cure government. The Lead Service Designer will be tasked with providing management of the service design function, guiding teams and stakeholders to deliver secure, scalable, and supportable services that meet user and business needs. Lead Service Designer-SC Cleared-Secure Platforms- Essential Experience • Experience leading and line managing service designers, providing direction to build capability and excellence across ...

Project Manager – User Technology & Service Management About the Role We are working with a leading global professional services organisation seeking an experienced Project Manager to deliver a portfolio of technology initiatives focused on end user computing, service management, and endpoint environments. This role sits within … central Technology PMO and is responsible for end-to-end project delivery , working across engineering, security, mobility, and service operations teams. Key Responsibilities Lead the delivery of endpoint-focused technology projects (engineering, security, mobility, service operations) Develop and manage project plans, timelines, budgets, and resources Translate technical roadmaps ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

strong Salesforce expertise looking to make a real impact in the healthcare sector? We are hiring a Health Operations Lead to drive operational excellence, service resilience, and platform performance for a leading healthcare client. This is a high-impact leadership role where you will shape service strategy, lead … cross-functional teams, and ensure seamless delivery of critical health platforms. Key Responsibilities Leadership & Stakeholder Management Lead and establish the Health Operations function Manage cross-functional teams (internal, external vendors & SaaS partners) Build strong relationships with senior stakeholders, CIO teams, and business leaders Drive collaboration across transformation and change ...

contribute to meaningful projects that have a lasting impact. Due to a large-scale digital transformation, they are keen to appoint an experienced IT Service Deliver Manager to be based out of the Bedford offices paying a salary range of £55,000 to £60,000. As the IT Service … will oversee and manage the delivery of IT and Operational Technology (OT) services within a complex and highly regulated environment. You will ensure service quality, governance, and compliance across a mixed IT/OT infrastructure that operates under Government data classification standards. IT Service Delivery Manager (SDM): Duties ...

Service Manager - Cheltenham, UK Up to £70,000 Depending on Experience Office in Cheltenham Active eDV required ABOUT THE CLIENT Our client is a well-established technology organisation delivering solutions into highly secure and mission-critical environments across the UK. They are known for investing in their people, fostering … collaboration, and driving innovation in complex technical domains. Due to continued growth, they are looking to appoint an experienced IT Service Manager to support evolving service delivery requirements. THE BENEFITS Flexible working options, including hybrid arrangements Private healthcare and cash health plan Holiday buy and sell scheme Performance ...

leading betting and gaming company in Manchester is seeking a Head of Service Management to spearhead IT service management capabilities across the organization. The successful candidate will define and implement strategies to ensure efficient service delivery, aligned with business objectives. Key responsibilities include overseeing incident … problem management, and leading a high-performing service management team. A competitive salary of £75,000 - £85,000 along with generous benefits is offered. #J-18808-Ljbffr ...