1 to 25 of 518 Service Management Jobs in the UK

Senior/Principal Service Management Consultant (Contract) Location: Dublin, Ireland (Onsite) Contract Duration: 3- 6 months, starting 1 st July 2026, with potential extension Day Rate: 500–600 per day (depending on experience) Contract Type: Full-time Contract About the Opportunity We are seeking an experienced Senior/… Principal Service Management Consultant to support a major service transformation programme within a complex enterprise environment. This is an excellent opportunity for a seasoned consultant with expertise in organisational transformation, service management operating models, and stakeholder engagement. The successful candidate will play a key role ...

LGBTQ+ business community. Please do not contact the recruiter directly. About the job you're considering We are seeking a client-facing ESM(Enterprise Service Management)/SIAM (Service integration and Management) Consultant to support service management transformation programmes. The role combines analysis, operating … model design, service integration planning and delivery, working independently or as part of a wider team. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role … office) Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider Variety: Major Incident, Problem, Change, Knowledge Management and Continual Service Improvement Development ...

Service Consultant - Service Design, Transition & ServiceNow CSM Contract: 6 Months Start: ASAP Rate: Up to £525 per day Location: London or Leeds IR35: Outside IR35 Security Clearance: NPPV3 Required TRIA are supporting a specialist technology services organisation in the search for an experienced Service Consultant to join … high-profile programme delivering complex managed service solutions. This is a hands-on role requiring a proactive, "roll-your-sleeves-up" approach. You'll play a key role in taking service operating models from concept through to implementation, ensuring new and enhanced services are fully operationally ready ...

Head of Service Management About the Project Transport for London (TfL) has awarded Indra a long‐term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation … network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations, 4,000 Oyster Card outlets, seven customer service centres and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve ...

Service Consultant – Service Design, Transition & ServiceNow CSM Contract: 6 Months Start: ASAP Rate: Up to £525 per day Location: London or Leeds IR35: Outside IR35 Security Clearance: NPPV3 Required TRIA are supporting a specialist technology services organisation in the search for an experienced Service Consultant to join … high-profile programme delivering complex managed service solutions. This is a hands-on role requiring a proactive, "roll-your-sleeves-up" approach. You'll play a key role in taking service operating models from concept through to implementation, ensuring new and enhanced services are fully operationally ready ...

Head of IT Service Management £600 day rate (Inside IR35), Hybrid Working Parity is delighted to partner with our client; a public sector organisation, who are looking to recruit an experienced to lead and shape the strategic direction of IT Service Management across a complex … high-profile environment. You will be responsible for defining the vision, governance, and continuous improvement of service management practices, ensuring services are delivered effectively, consistently, and in alignment with organisational and customer requirements. This is a senior leadership role requiring strong stakeholder engagement, operational oversight, and a proven ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the job you’re considering As Head of Service Management for the UK, you will lead and grow our service management (Application Development and Management) practice and be responsible … sales, people, and operations, ensuring we consistently deliver modern, efficient, and high-quality services at optimal cost. You will bring a contemporary perspective to service management, embedding DevSecOps principles, product-centric operating models, and leveraging automation and AI to drive productivity, speed to value, and improved client outcomes. ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. ITSM Service Architect Position Description Step into a role where your expertise shapes the next generation of IT services. As a Service Architect … help clients reimagine how technology enables exceptional user experiences, strengthens operational performance, and delivers measurable business outcomes. You'll work at the forefront of service innovation, supporting organisations across the UK as they modernise, transform, and adopt new ways of working. Here, you'll contribute to high-impact change ...

Microsoft Azure. This isn't a role for someone who simply manages transition. We're looking for someone who can define it. As our Service Transition Manager, you'll play a pivotal role in ensuring new technologies, services and platforms move seamlessly from project delivery into live operation. … heart of our transformation programme, building operational readiness, driving service management maturity, and creating the foundations that will support the business for years to come. You'll be equally comfortable shaping strategy at senior leadership level, rolling up your sleeves to solve complex delivery challenges and ensure ...

Network IT is currently recruiting for a Head of IT Service Management, to join our client in Milton Keynes on a 6 month initial contract. This is a critical role for our client, who operate an ITIL focussed ITSM function. You’ll provide strategic leadership for IT Service Management, overseeing service delivery, continual improvement, stakeholder engagement, and customer satisfaction. Lead and develop a team of service management professionals, ensuring services are delivered efficiently, meet agreed performance targets, and evolve in line with business and customer requirements.Please note that this is an SC Cleared ...

Network IT is currently recruiting for a Head of IT Service Management, to join our client in Milton Keynes on a 6 month initial contract. This is a critical role for our client, who operate an ITIL focussed ITSM function. You'll provide strategic leadership for IT Service Management, overseeing service delivery, continual improvement, stakeholder engagement, and customer satisfaction. Lead and develop a team of service management professionals, ensuring services are delivered efficiently, meet agreed performance targets, and evolve in line with business and customer requirements. Please note that this ...

Service Operations Lead to join a high-profile international charity. The role will help build, improve and manage the technology service operations capability. The organisation is entering an important phase of growth and transformation, with technology playing an increasingly central role in how it scales services, supports users … delivers trusted, high-quality digital operations. This is a hands-on team leader role. Small team to provide service support to 200+ staff globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management ...

leader with a passion for delivering reliable, high-quality services that support critical business functions. You have a strong track record of leading operational, service delivery, or business-critical support teams, creating an environment where people can thrive, develop their skills, and perform at their best. You are comfortable … mentoring team members, fostering collaboration, accountability, and continuous improvement. You enjoy working with a wide range of stakeholders, balancing operational priorities with long-term service enhancements, and ensuring the successful delivery of a business-critical print publishing operation. Our ideal candidate brings fresh perspectives, strong leadership, and a commitment ...

Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working … alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release ...

join a business delivering complex operational and customer-facing services across a variety of sectors. The successful candidate will work on challenging projects spanning service management, customer operations, field services, asset management, workflow automation, and platform integrations. Required Skills & Experience Extensive hands-on ServiceNow development and configuration … experience Experience delivering solutions across multiple ServiceNow modules, including: IT Service Management (ITSM) Customer Service Management (CSM) Field Service Management (FSM) Enterprise Asset Management (EAM) Strategic Portfolio Management (SPM) Strong JavaScript development skills within the ServiceNow platform Proven experience with: Glide ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Service Deliver Manager (SC Cleared) Position Description At CGI, we deliver innovative technology solutions that help our clients achieve mission-critical outcomes. As a Service Delivery Manager, you will play a pivotal role in supporting the transition of a new on-premises cloud platform into live service for the Client. Working across project and operational teams, you will help establish the processes, governance, and service management capabilities required to ensure ...

Technical & Services Director Salary: £55,000 - £65,000 Role Overview This is a role for someone who takes ownership, builds structure, and makes service delivery something the business and its customers can genuinely rely on. Westbase.io operates across three core service delivery pillars: Staging and Configuration, Field Services … Services (delivered via Westbase 24/7). As the business scales, structured service governance, commercial delivery discipline, and repeatable project management are becoming critical to how we grow and retain customers. The Service Delivery Manager is a central role within the Service and Technical Directorate. ...

Operations Engineer acts as part of a collaborative team environment. It is the central nervous system of incidents, major incidents, service requests, and activities throughout production, broadcast engineering, editing, and production operations at the WBD, News & Sports, and Entertainment properties. Your New Role... The Operations Engineer receives incoming calls … software, researching using a knowledgebase repository, or in person for on-site customers. All incidents and requests are logged in an industry standard IT Service Management tool by the GCC. Broad communications are handled through enterprise level notification systems and organizational chat solutions. Excellent written and oral communication ...

site Employment Type: Contract - Initial 6 Month Duration Outisde IR35 - Up to £800 per day. Key Skills Strong understanding of ITIL principles, particularly Service Asset and Configuration Management (SACM). Architectural knowledge of CMDB design and configuration item (CI) relationships. Extensive experience with ServiceNow CMDB and Discovery. Ability … operate at both strategic and detailed technical levels, with a strong understanding of platform interdependencies and modules. Self-motivated individual with strong ownership, stakeholder management, and communication skills. Role Summary The CMDB Lead is responsible for defining, governing, and maintaining the Configuration Management Database (CMDB) strategy, architecture ...

team from a reactive ticket-handling function into a proactive, customer-focused support operation. This role would suit someone who has led customer support, service desk, helpdesk or service delivery teams in a B2B SaaS, software, IT services or technology environment. Key Responsibilities Lead and develop a customer … customer satisfaction. Use ticketing data and operational insight to identify bottlenecks, improve workflows and drive continuous improvement. Optimise support tools such as Zendesk, Jira Service Management, Freshdesk, Salesforce Service Cloud or similar. Coach, mentor and develop support leads and support agents. Manage team performance, workload, resource planning ...

responsibility for implementing bug fixes and changes that are requested by the Clinical Systems Technical Support Team along with strict adherence to Change management and configuration management processes. You will have line management responsibility of direct reports including HR management duties, work planning, mentoring as well … Trust Responsible for implementing bug fixes and changes that are requested by the Clinical Systems Technical Support Team along with strict adherence to Change management and configuration management processes. Responsible for configuring the system performing administrative functions when requested by other Clinical Systems Support Teams. Responsible for line ...

this role, you will play a pivotal part in enabling the successful delivery and operation of complex technology services by coordinating Agile delivery, service management, governance, and DevOps activities across multiple teams. Working closely with delivery leads, product owners, engineers, service managers, and stakeholders, you will help … ensure delivery priorities remain aligned to business objectives while supporting high standards of operational excellence, service performance, and continuous improvement. You will take ownership of coordinating delivery and service activities, facilitating collaboration across teams, monitoring operational and delivery performance, and driving process improvements that enhance efficiency and quality. ...

Description Job Title: NDH(D) Service Delivery Manager Contract: 12-month contract (potential for extension) Security: SC required or ability to obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL … Defence/public-sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS ...