1 to 25 of 638 Service Management Jobs

IT Service Management Consultant/Service Consultant (ITIL, Six Sigma) remote contract, outside IR35 IT Service Management Consultant responsible for assessing, designing, and implementing IT service management strategies and processes for major client s service management team. You will work closely … with key stakeholders and distributed service management team to identify areas for improvement, align distributed service management efforts. Strong background in IT service management frameworks, such as ITIL, as well as excellent communication and problem-solving skills. Responsibilities: Conduct assessments of large company s … IT service management practices and processes refining and improving service management benchmarks. Design and develop IT service management strategies and frameworks based on industry best practices. Collaborate with clients to identify improvement areas and develop action plans. Implement IT service management solutions more »

IT Service Management Consultant/Service Consultant - Future Talent Pool Staffworx planning for future full stack projects in financial services and retail sectors. IT Service Management Consultant responsible for assessing, designing, and implementing IT service management strategies and processes for major client s … service management team. You will work closely with key stakeholders and distributed service management team to identify areas for improvement, align distributed service management efforts. Strong background in IT service management frameworks, such as ITIL, as well as excellent communication and problem … solving skills. Responsibilities: Conduct assessments of large company s IT service management practices and processes refining and improving service management benchmarks. Design and develop IT service management strategies and frameworks based on industry best practices. Collaborate with clients to identify improvement areas and develop more »

The Senior Service Manager is responsible for the day to day operational Technology Service Management within SPW including the pragmatic operation and adherence of ITIL type services. Location | Leeds, West Yorkshire Salary | £37,525 - £41,278 Service Management Working with, and where appropriate leading, SPW … colleagues and business functions on the adoption and operation of appropriate Technology Service Management disciplines used by SPW colleagues e.g. Incident Management, Change Management, Request Management, Problem Management. Responsible for regular, timely and accurate service reporting Manage and maintain a Service Management … in an optimised way in line with expectations around cost and performance Provide appropriate documentation for use by colleagues and 3rd Parties covering the Service Management processes implemented in SPW Provide Technology Incident Management leadership for live Sev 2 and 3 incidents Ensure the completion of Post more »

Infrastructure Service Management Lead Our client, a global banking organisation have an opportunity for an Infrastructure Service Management Lead to join on an initial 9 month contract. The Infrastructure Service Management Lead will be responsible for ongoing availability and performance of Infrastructure services being … delivered by Internal affiliate service providers and material 3rd Party sub-contracted vendors. In addition, this role will identify continual service improvement opportunities and support the EMEA IT Service Manager ensuring effective oversight and management of Infrastructure services ensuring service delivery is in line with … business needs and agreed SLA’s and KPI measures. Role responsibilities: • Manage appropriate IT Incident and Problem Management processes with authority utilizing technical and business resources as necessary, including participating in major incident calls and sending executive-style communications to IT and Line of Business leadership. • Provide root-cause more »

Service Architect/Service Design Manager - IT Digital Support - £71,000 p/a ** My client is a leading global IT Digital Support organisation looking to hire a proactive Service Architect, to support the Global Service Management office. The key focus will be acting as … a SME during pre-sales, contracting and operational phases for global bids, to ensure service operation deliverables are correct, documented and costed correctly. Additionally, the incumbent is expected to build best practice global enablement propositions for current lines of business solutions utilising existing building blocks. The Service Architect … will be expected to: Define, create and manage global standard service architectures driving high levels of re-use (standardisation of service components). Develop template-materials and processes to encourage and implement Service Management best practices. Engage closely with customers during bid and project delivery to more »

Service Architect/Service Design Manager - IT Digital Support - £71,000 p/a ** My client is a leading global IT Digital Support organisation looking to hire a proactive Service Architect, to support the Global Service Management office. The key focus will be acting as … a SME during pre-sales, contracting and operational phases for global bids, to ensure service operation deliverables are correct, documented and costed correctly. Additionally, the incumbent is expected to build best practice global enablement propositions for current lines of business solutions utilising existing building blocks. The Service Architect … will be expected to: Define, create and manage global standard service architectures driving high levels of re-use (standardisation of service components). Develop template-materials and processes to encourage and implement Service Management best practices. Engage closely with customers during bid and project delivery to more »

Service Architect/Service Delivery Manager - IT Digital Support - £71,000 p/a ** My client is a leading global IT Digital Support organisation looking to hire a proactive Service Architect, to support the Global Service Management office. The key focus will be acting as … a SME during pre-sales, contracting and operational phases for global bids, to ensure service operation deliverables are correct, documented and costed correctly. Additionally, the incumbent is expected to build best practice global enablement propositions for current lines of business solutions utilising existing building blocks. The Service Architect … will be expected to: Define, create and manage global standard service architectures driving high levels of re-use (standardisation of service components). Develop template-materials and processes to encourage and implement Service Management best practices. Engage closely with customers during bid and project delivery to more »

Service Architect/Service Delivery Manager - IT Digital Support - £71,000 p/a My client is a leading global IT Digital Support organisation looking to hire a proactive Service Architect, to support the Global Service Management office. The key focus will be acting as … a SME during pre-sales, contracting and operational phases for global bids, to ensure service operation deliverables are correct, documented and costed correctly. Additionally, the incumbent is expected to build best practice global enablement propositions for current lines of business solutions utilising existing building blocks. The Service Architect … will be expected to: Define, create and manage global standard service architectures driving high levels of re-use (standardisation of service components). Develop template-materials and processes to encourage and implement Service Management best practices. Engage closely with customers during bid and project delivery to more »

is to ensure the delivery and maintenance of high-quality technology led services into my client’s Business sectors by actively leading and implementing Service Management best practice processes & standards across my client’s internal IT and third-party provider. The Technology Project Services Manager will support the … Director in establishing KPI’s and metrics for ongoing measurement and review of service performance and management of a Continual Service Improvement Plan (CSIP) with their Technology Third-Party and internal teams to ensure the success of delivery of our BAU and project portfolios. Main Duties: • Alignment … of Technology resource to projects/BAU according to business priorities and demands • Third Party Relationship Management: To manage business relationships and vendor relationships, promoting positive and collaborative working to ensure workloads, demands, prioritisation and resource alignment across Technology is achieved. • Managing business/senior stakeholder expectations based on more »

Join Police Digital Service as a Services Manager - £50,000 - £60,000 As part of the continuing expansion of our IT service provision, we are looking for an experienced Service Manager to join the Team. This is a key role in which the post-holder will be … called upon to apply the necessary governance and control around the IT service lifecycle and to ensure IT Services are managed according to Police Digital Service's policies and processes. As part of PDS Enterprise Service Management team, you will support PDS's efforts in supporting … the implementation and delivery of the National Policing Digital Strategy, providing crucial service in managing the operational delivery of live mission critical national Policing systems. You will be responsible for ensuring that PDS can provide and deliver appropriate services and solutions to support the 24x7 National IT capability. Working more »

Our client is a leading International Investment Bank International Technology – Infrastructure IT Service Management Lead Responsibilities: This position is to provide maternity cover and is responsible for ongoing availability and performance of Infrastructure services being delivered by Internal affiliate service providers and material 3rd Party sub-contracted … vendors. In addition, this role will identify continual service improvement opportunities and support the EMEA IT Service Manager ensuring effective oversight and management of Infrastructure services ensuring service delivery is in line with business needs and agreed SLA’s and KPI measures . Incident, Problem & Change … Management Manage appropriate IT Incident and Problem Management processes with authority utilizing technical and business resources as necessary, including participating in major incident calls and sending executive-style communications to IT and Line of Business leadership. Provide root-cause analysis for IT problems and proactive trend analysis of more »

Senior Specialist for IT Operations and Crisis Management EU Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES … associated internal and external support groups in the EU region to timely resolve all Mars user IT incidents, requests, contacts, maximizing quality, performance, customer service and efficiency, reducing the total cost of IT ownership. Manage execution of service operations ITSM processes across GDO organization: Incident (Major Incident)/… Request/Event management, Problem management, Change management, Knowledge management, Service Introduction (Take-ons). Own all IT crisis resolution in the time zone across MGS DT and drive incident avoidance through problem, alert, event management processes and systems monitoring solutions. Responsible for managing more »

Service Architect - Enterprise Service Design experience City of London - Currently on site however would need to be flexible due to the project 6 months Inside of IR35 My client, a University, is looking for a Service Architect with extensive experience in Enterprise Service Design. The client … is undertaking a strategic programme to implement an Enterprise Service Management platform. This is a critical enabler for several institution-wide strategic initiatives. Key to the success of this is re-design of current – and design of new – services, journeys, and supporting workflows and processes. These services are … to be designed from the perspective of the user and business. The candidate should have demonstrable experience of the following: Service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams All key ITSM practices more »

into work and make payments worth over £195bn a year, to support millions of daily users. We have an exciting opportunity to join our Service Management team within Identity and Trust as a Lead IT Service Manager. Our Lead IT Service Managers are responsible for setting … the vision and strategy for service management, ensuring processes are established, embedded, and managed to deliver the highest possible level of access, stability, and customer service. As a result of the department's Strategic Reference Architecture (SRA) approach which actively encourages re-use of common capabilities across service … alongside and with the development teams. While mentoring and supporting the existing team all with differing knowledge and skills sets. You will ensure that service management needs are built into solution designs right from the start and you will set out the short- medium- and long-term service more »

into work and make payments worth over £195bn a year, to support millions of daily users. We have an exciting opportunity to join our Service Management team within Identity and Trust as a Lead IT Service Manager. Our Lead IT Service Managers are responsible for setting … the vision and strategy for service management, ensuring processes are established, embedded, and managed to deliver the highest possible level of access, stability, and customer service. As a result of the department's Strategic Reference Architecture (SRA) approach which actively encourages re-use of common capabilities across service … alongside and with the development teams. While mentoring and supporting the existing team all with differing knowledge and skills sets. You will ensure that service management needs are built into solution designs right from the start and you will set out the short- medium- and long-term service more »

into work and make payments worth over £195bn a year, to support millions of daily users. We have an exciting opportunity to join our Service Management team within Identity and Trust as a Lead IT Service Manager. Our Lead IT Service Managers are responsible for setting … the vision and strategy for service management, ensuring processes are established, embedded, and managed to deliver the highest possible level of access, stability, and customer service. As a result of the department's Strategic Reference Architecture (SRA) approach which actively encourages re-use of common capabilities across service … alongside and with the development teams. While mentoring and supporting the existing team all with differing knowledge and skills sets. You will ensure that service management needs are built into solution designs right from the start and you will set out the short- medium- and long-term service more »

into work and make payments worth over £195bn a year, to support millions of daily users. We have an exciting opportunity to join our Service Management team within Identity and Trust as a Lead IT Service Manager. Our Lead IT Service Managers are responsible for setting … the vision and strategy for service management, ensuring processes are established, embedded, and managed to deliver the highest possible level of access, stability, and customer service. As a result of the department's Strategic Reference Architecture (SRA) approach which actively encourages re-use of common capabilities across service … alongside and with the development teams. While mentoring and supporting the existing team all with differing knowledge and skills sets. You will ensure that service management needs are built into solution designs right from the start and you will set out the short- medium- and long-term service more »

into work and make payments worth over £195bn a year, to support millions of daily users. We have an exciting opportunity to join our Service Management team within Identity and Trust as a Lead IT Service Manager. Our Lead IT Service Managers are responsible for setting … the vision and strategy for service management, ensuring processes are established, embedded, and managed to deliver the highest possible level of access, stability, and customer service. As a result of the department's Strategic Reference Architecture (SRA) approach which actively encourages re-use of common capabilities across service … alongside and with the development teams. While mentoring and supporting the existing team all with differing knowledge and skills sets. You will ensure that service management needs are built into solution designs right from the start and you will set out the short- medium- and long-term service more »

Job Title: Technology Service Delivery Executive Location: London, Essex, Sunderland, Leicester or Bristol - Hybrid Salary: Up to £40,000 Our client, a leading communications company is looking for a Technology Service Delivery Executive/Junior Service Manager to join them on a permanent basis. As the Technology … Service Delivery Executive, you will support the delivery of high-quality technology-led services into the business sectors via the monitoring of Service Management best practice processes & standards. Main responsibilities: Support the Director and Service Manager with recording and analysis of SLA’s, KPI’s and … performance metrics to review service performance and support the management of a continual Service Improvement Plan. Support the Service Management function as one of the focal points for IT Service Delivery escalations and Incident Management across all IT services. Actively promote and maintain more »

An exciting opportunity has arisen with our client a leading aerospace and defence company, they are now looking to recruit a software assurance and service management engineering manager. T26 Software Assurance & Service Management team: In this role you will be a part of the Type … ability to deliver a Software Register to the Customer with each ship at delivery. This is a unique opportunity to lead the team implementing Service Management Techniques and Software Assurance activities in an Engineering/Shipyard environment supporting the delivering of the Type 26 Warships to the Royal … Navy. What you’ll be doing: Lead the team that provides service management expertise and experience to the T26 Combat System programme to enable the delivery of services at both the T26 Land Based Integration Facility (LBIF) and on-board the T26 ships. Lead the team responsible for more »

Job Title: Technology Service Delivery Executive Location: London, Essex, Sunderland, Leicester or Bristol - Hybrid Salary: Up to £40,000 Our client, a leading communications company is looking for a Technology Service Delivery Executive/Junior Service Manager to join them on a permanent basis. As the Technology … Service Delivery Executive, you will support the delivery of high-quality technology-led services into the business sectors via the monitoring of Service Management best practice processes & standards. Main responsibilities: Support the Director and Service Manager with recording and analysis of SLA’s, KPI’s and … performance metrics to review service performance and support the management of a continual Service Improvement Plan. Support the Service Management function as one of the focal points for IT Service Delivery escalations and Incident Management across all IT services. Actively promote and maintain more »

IT Service Manager Abingdon Rd, Culham, UK Full-time Salary: £56,556 + excellent benefits including outstanding pension Site Location: UKAEA Culham, Oxfordshire or Rotherham, Yorkshire Confirmed Grade: Level 6 Department: Computing - Enterprise Infrastructure Solutions Company Description By 2050, the planet could be using twice as much electricity compared … Security Standard (BPSS) and be eligible for SC Clearance (must have resided in the UK for the last 5 years), including The Disclosure & Barring Service (DBS) checks for criminal convictions. Job Description Are you passionate about driving innovation in IT Service Management? Do you thrive in leading … diverse teams towards service excellence? UKAEA is on a mission to revolutionize sustainable fusion energy and expand its scientific and economic impact. Join us as the IT Service Manager, a pivotal role within our Computing Division! Your Mission: As the IT Service Management Group Leader, you more »

Job Title: Technology Service Delivery Executive Location: London, Essex, Sunderland, Leicester or Bristol - Hybrid Salary: Up to £40,000 Our client, a leading communications company is looking for a Technology Service Delivery Executive/Junior Service Manager to join them on a permanent basis. As the Technology … Service Delivery Executive, you will support the delivery of high-quality technology-led services into the business sectors via the monitoring of Service Management best practice processes & standards. Main responsibilities: Support the Director and Service Manager with recording and analysis of SLA’s, KPI’s and … performance metrics to review service performance and support the management of a continual Service Improvement Plan. Support the Service Management function as one of the focal points for IT Service Delivery escalations and Incident Management across all IT services. Actively promote and maintain more »

are you? We are looking for an enthusiastic, self-starting placement student, who is interested in applications of space technology, software configuration and administration, service design, delivery and improvement. In this placement, you will assist with elements of service architecture, service design and service delivery. You … doing here? We are looking for an enthusiastic, self-starting placement student, who is interested in applications of space technology, software configuration and administration, service design, delivery and improvement. In this placement, you will assist with elements of service architecture, service design and service delivery. You … deliver services to a variety of customers including government, academic and commercial organisations. You will also provide support to In-Space colleagues using our service infrastructure and tools. You will be involved in administrating service software applications, assisting with the production of training materials, producing reports on service more »

We have a current opportunity for a Service Management Consultant on a 6 contract basis with a well established public sector organisation. The position will be based in Glasgow or Edinburgh. As a Service Management Implementation Expert (both IT and wider business) specialising in ServiceNOW, you … will play a pivotal role in driving business transformation through the strategic deployment and optimization of ServiceNOW's service management capabilities. This role focuses on the business implementation, process optimization, and change management aspects of ServiceNOW, ensuring seamless integration with organizational objectives and fostering a culture of … continuous improvement. Role Responsibilities Auditing of existing ITIL/Service Management processes and define areas for improvement Translating operational areas for improvement into development demand Lead HR colleagues through readiness steps to embed ServiceNow HR Service Delivery module within the organisation Document and implement ITSM Quality Assurance more »