1 to 25 of 515 Service Management Jobs in the UK

exciting opportunity for an experienced IT Service Management leader to oversee and continuously improve end-to-end IT service delivery within a complex, highly regulated environment. You will lead service operations, major incident management, service transition, and tooling strategy while driving service excellence … across the organisation. Client Details This role is within the public sector and based in London. Description Lead and develop a high-performing IT Service Management team, promoting a customer-focused culture. Own major incident management, ensuring effective resolution and stakeholder communication. Oversee day-to-day Service ...

Obsolescence Manager Location: Huntingdon, UK Clearance level - High - (DV) Developed Vetting UNLEASH YOUR POTENTIAL As the QDC Portfolio Obsolescence Manager, encompassing the three service elements, you will act as the focal point for portfolio-level obsolescence management, ensuring lifecycle risks are identified, assessed, managed, and reported in accordance … accountable to the Chief Engineer for ensuring that obsolescence risks, issues, and opportunities are captured, assessed, escalated, and governed through the appropriate portfolio, programme, service-management, and change-control routes. The role will also liaise with Architecture, Engineering, ITAM, Service Configuration Management, and Service Design ...

minimum of 5 years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management , with … changes are appropriately assessed, authorised and implemented. Coordinate multiple stakeholders across technical, operational and business teams. Assess the risk, impact and potential business/service disruption associated with proposed changes. Ensure appropriate governance, approvals and supporting evidence are in place before changes proceed. Manage change schedules and identify potential ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the job you’re considering The SIAM Service Request Analyst is accountable for coordinating and supporting the end-to-end Service Request Management process across a complex multi-supplier environment. … role is outcome-focused, ensuring that service requests are managed efficiently, fulfilled within agreed service levels, and aligned to business requirements and customer expectations. The Service Request Analyst will work closely with suppliers and internal teams to oversee request fulfilment activities, monitor performance, and ensure compliance with ...

seeking an experienced and service-focused IT Service Delivery Manager to lead the delivery, performance, and continual improvement of high-quality IT services. This is an exciting opportunity to work with stakeholders, technology teams, and external partners to ensure reliable, efficient, and customer-focused IT service delivery … across the organisation. Main Responsibilities for IT Service Delivery Manager Roles Manage the end-to-end delivery of IT services in line with agreed service level agreements and business requirements Build strong relationships with internal stakeholders, users, suppliers, and technology service providers Monitor service performance, availability ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the job you’re considering The SIAM Service Reporting and Service Level Analyst is accountable for supporting and governing service performance reporting and service level management across a complex … multi-supplier environment. The role is outcome-focused, ensuring that service performance, supplier achievement, and contractual service levels are accurately measured, analysed, and reported to support effective decision-making and continual service improvement. The Service Reporting and Service Level Analyst will provide oversight of service ...

Service Management Lead Contract Length: 8 Months Location: Warwick (Hybrid - UK Candidates Only) Day Rate: £400-£425 Inside IR35 Start Date: ASAP We're looking for an experienced IT Service Management Lead to support and continually improve IT service operations across a large enterprise environment. … Over the next 8 months, you'll work closely with IT teams, suppliers and business stakeholders. The IT Service Management Lead will coordinate service management activities including Change, Major Incident and Problem Management whilst helping improve service quality, reporting, governance and the overall user ...

exciting opportunity for an experienced IT Service Manager to lead service management across a complex technology estate supporting a highly regulated scientific environment. You will be responsible for service performance, availability, supplier management, continual service improvement, stakeholder engagement, and ensuring high-quality IT services … based within the public sector in central London. Description Lead the delivery of high-quality IT services across multiple platforms, systems, and suppliers. Drive service excellence and user satisfaction through effective service management practices. Apply ITIL principles and embed continual service improvement across all services. Manage ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

Public Sector organisation is seeking a Head of IT Service Delivery to join their team. The Head of Service Delivery is a senior leadership role within the Shared Services Directorate, accountable for the performance, governance and continual improvement of IT service delivery across the organisation. Working closely … third-party partners, the role ensures that live services are reliable, secure, customer-focused and aligned to organisational priorities. You will lead the Service Delivery team and provide strategic direction across core service management disciplines, including service operations, change, desktop support, service transition and continual ...

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

Service Delivery Manager Location: Hybrid at Newcastle (3 days/week) Employment Type Full-Time Role Overview We are seeking an experienced and proactive Service Manager to oversee the performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful candidate … will be responsible for ensuring effective incident and problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management ...

seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment … help deliver resilient, cloud-enabled service management capabilities, improve operational efficiency, and drive automation across infrastructure and business services. Key Responsibilities Design and architect BMC Helix solutions aligned to business and service management requirements. Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital ...

Field Service Management – Managing Consultant Position : Field Service Management – Managing Consultant Industry : Management Consulting Sectors : Agnostic - Energy/Utilities/Consumer/Retail Specialism : Field Service Management Location : UK Wide - Various Locations (Hybrid working) Package : Package up to £100K (including benefits and bonus … government/governing bodies in defining and executing business critical strategies, covering a variety of themes, topics, and competence areas. Our clients Customer and Service Excellence practice sits at the intersection of business strategy, experience design, and digital technology. As part of this practice - Field Service Management ...

Location: Remote/Hybrid (UK) Job Type: Full-time Salary: £65k - £80k, dependent on experience Shape the Future of Service Management For more than 36 years, Marval has been at the forefront of Service Management innovation. As one of the original co-authors of ITIL … that organisations across the globe still rely on today. Now, we're building on that legacy. Our intelligent, no-code ITSM, ESM and Managed Service Management solutions empower organisations worldwide to transform the way they deliver services. As we continue to evolve our platform and accelerate our product ...

Your new company We are currently recruiting for a Service Desk Lead/Junior Service Manager on behalf of a growing organisation operating within the Defence sector. As the business continues to expand its customer base, a newly created opportunity has arisen to act as the bridge between … technical teams and end customers, ensuring the consistent delivery of high-quality IT services. This position is ideal for an experienced Service Desk Lead, Service Desk Supervisor or Service Desk Manager looking to take the next step into Service Management. The role offers genuine career progression ...

leading financial services organisation, who are seeking an experienced CMDB Product Manager to drive the strategy, governance and continuous improvement of its Configuration Management Database (CMDB) capability within a large-scale IT Service Management environment. This role can be based in Northampton, Knutsford, Manchester or Glasgow. … Role You will work closely with technology teams and stakeholders to optimise IT service management processes, improve service delivery, and ensure CMDB data quality and governance standards are maintained. This role combines product ownership, strategic leadership, and deep ServiceNow expertise to support enterprise-wide technology services. ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the job you’re considering The SIAM Service Asset and Configuration Management (SACM) Analyst is accountable for supporting and governing the end-to-end Service Asset and Configuration Management process … supplier environment. The role is outcome-focused, ensuring that asset and configuration information is accurate, reliable, and maintained throughout its lifecycle to support effective service delivery and decision-making. The SACM Analyst will maintain oversight of configuration data, support CMDB governance, and work collaboratively with suppliers and internal teams ...

years' unbroken UK residency . The Role We are seeking an experienced Change Analyst/Change Manager to join a busy IT Service Management environment. You will be responsible for overseeing and coordinating change activity, ensuring governance processes are followed, risks are appropriately assessed, and changes are delivered … technical and business stakeholders, you will play a key role in maintaining effective change enablement processes, supporting governance forums, and ensuring compliance with established service management standards. Key Responsibilities Coordinate and manage IT change activities within a structured Change Enablement framework. Assess risks, impacts and dependencies associated with ...

times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside ...

Role Purpose The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of managed services supporting critical national infrastructure (CNI) environments. The role ensures the availability, resilience, security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves … primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given the nature of the services supporting national infrastructure, the role demands strong leadership in service governance, incident ...

Technical & Services Director Salary: £55,000 - £65,000 Role Overview This is a role for someone who takes ownership, builds structure, and makes service delivery something the business and its customers can genuinely rely on. Westbase.io operates across three core service delivery pillars: Staging and Configuration, Field Services … Services (delivered via Westbase 24/7). As the business scales, structured service governance, commercial delivery discipline, and repeatable project management are becoming critical to how we grow and retain customers. The Service Delivery Manager is a central role within the Service and Technical Directorate. ...

Service Desk Lead Rate - £450 - £500 (A Day) Duration - 12 Months (Initially) Location - Uxbridge (On-site) Ir35 - Inside (Must use an umbrella company) We're looking for an experienced Service Desk Lead to join a well-established organisation on an initial 12-month contract. This is a fantastic … opportunity for a customer-focused IT Service Management professional with strong leadership capabilities to drive operational excellence, service improvement initiatives, and stakeholder engagement across the business. As Service Desk Lead, you will manage and develop the Service Desk function, ensuring the delivery of a high ...

currently recruiting for a Service Delivery Manager to join a leading Managed Service Provider supporting a major public sector customer. This is an excellent opportunity for an experienced Service Delivery Manager who enjoys building strong customer relationships, driving continual service improvement and ensuring high levels … service delivery within a fast-paced managed services environment. This is a predominantly remote role with one day per week required on-site in Swansea. The Role As the Service Delivery Manager, you will act as the primary point of contact for your assigned customer, ensuring contractual obligations ...