1 to 25 of 397 Service Management Jobs in the UK

Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire £110,000 - £130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. IT Service Manager Role Description The IT Service Manager is a senior, experienced practitioner responsible for the end-to-end ownership of complex, business‐critical … services within a regulated enterprise environment. The role requires proven experience in leading service management across major incidents, change, problem, and supplier management, operating with a high degree of autonomy, authority, and influence across senior business and IT stakeholders. This will be a hybrid role, This will ...

Role Details Role/Job Title: Salesforce (Field Service) Business Analyst Work Location: London (or anywhere in UK) Duration of Assignment: 06 months Overview TCS Digital Field Service Management (DFSM) Practice requires an experienced Salesforce Business Analyst to help discover and design the Field Service Management solution on Salesforce Field Service Lightning (FSL) platform for a multinational corporation specializing in food services and facilities management. The desired individual will possess strong communication and influence skills with both technical team members and business stakeholders, and should have the skills and experience to assess customer requirements ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool ...

Service Desk Manager Location: Portsmouth (Hybrid) Clearance: SC (must be able to obtain) Contract: Perm or contract until 30/04/2028 We are seeking an IT Service Manager to support the delivery, coordination, and improvement of IT services across a secure MoD Private Cloud environment. This … role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents ...

committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. The Role/Position Overview IT Service Management (ITSM) sits within Infrastructure and Operations (I&O) and works to identify, challenge and improve the way I&O services are delivered … employees. The ITSM Service Manager focuses on removing friction, reducing waste and improving reliability by fixing the underlying service management processes that creates unnecessary demand and slows teams down in delivering a great service across the FT. The role exists to make services easier ...

committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. The Role/Position Overview IT Service Management (ITSM) sits within Infrastructure and Operations (I&O) and works to identify, challenge and improve the way I&O services are delivered … employees. The ITSM Service Manager focuses on removing friction, reducing waste and improving reliability by fixing the underlying service management processes that creates unnecessary demand and slows teams down in delivering a great service across the FT. The role exists to make services easier ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. IT Service Manager - Secure Cloud Services (DV Security Clearance) Position Description At CGI, you will play a key role in shaping and managing IT service delivery that supports mission-critical systems across the Space, Defence and Intelligence sector. As an IT Service Manager, you will establish and optimise service management processes within secure cloud environments, ensuring consistent, high-quality service outcomes. Working with clients, partners and technical teams, you will ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. IT Service Manager - Secure Cloud Services (DV Security Clearance) Position Description At CGI, you will play a key role in shaping and managing IT service delivery that supports mission-critical systems across the Space, Defence and Intelligence sector. As an IT Service Manager, you will establish and optimise service management processes within secure cloud environments, ensuring consistent, high-quality service outcomes. Working with clients, partners and technical teams, you will ...

Interim Head of Service Delivery Transformation (6-Month Contract) Hybrid based Market rates Duration: 6 months Outside IR35 We are seeking an experienced Interim Head of Service Delivery Transformation to lead a focused improvement programme across our Service Desk and wider service management function. This … service desk management role. We already have operational leadership in place. This role is specifically to design and deliver a structured transformation programme, improving how services are defined, measured, and delivered across IT, HR, and Estates. The role will work alongside Director level to deliver ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? Were hiring a Performance Manager … join our National Operations Centre in St Ives, Cambridgeshire. Youll work Monday to Friday during office hours , supporting a critical service within a fast-paced and dynamic environment. As a Performance Manager, youll lead and motivate your team, keep services running smoothly, respond swiftly to incidents, and ensure ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? Were hiring a Performance Manager … join our National Operations Centre in St Ives, Cambridgeshire. Youll work Monday to Friday during office hours , supporting a critical service within a fast-paced and dynamic environment. As a Performance Manager, youll lead and motivate your team, keep services running smoothly, respond swiftly to incidents, and ensure ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. IT Service Manager - Secure Cloud Services (DV Security Clearance) Position Description At CGI, you will play a key role in shaping and delivering high-quality … services that support mission-critical systems across the Space, Defence and Intelligence sector. As an IT Service Manager, you will establish and optimise service management processes within secure cloud environments, ensuring consistent performance and continuous improvement. Working with clients, partners and technical teams, you will take ownership ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. ITSM Service Architect Position Description Step into a role where your expertise shapes the next generation of IT services. As a Service Architect … help clients reimagine how technology enables exceptional user experiences, strengthens operational performance, and delivers measurable business outcomes. You'll work at the forefront of service innovation, supporting organisations across the UK as they modernise, transform, and adopt new ways of working. Here, you'll contribute to high-impact change ...

scripting, integrations, and platform architecture. The candidate will play a key role in driving ServiceNow platform development, CMDB maturity, IT Operations automation, and telecom service operations transformation , while mentoring junior developers and collaborating with cross-functional teams. Key Responsibilities ServiceNow Development Design, develop, and implement solutions on the ServiceNow … Policies o UI Actions o Flow Designer o Workflows Lead development efforts and ensure adherence to ServiceNow development best practices . CMDB Management Design and maintain CMDB data model and CI relationships . Implement CMDB governance, health dashboards, and data quality rules . Configure and manage Discovery and Service ...

Head of Managed Services to lead and evolve a critical, high‐impact managed services function.This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia).You … resilient, commercially sound, and delivering an outstanding customer experience.This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments at scale.**Core responsibilities:*** Own and deliver the managed services strategy, ensuring the portfolio is scalable, commercially sound ...

Head of Managed Services to lead and evolve a critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia … commercially sound, and delivering an outstanding customer experience. This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments at scale. Core Responsibilities Own and deliver the managed services strategy, ensuring the portfolio is scalable, commercially sound ...

Head of Managed Services to lead and evolve a critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia … commercially sound, and delivering an outstanding customer experience. This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments at scale. Core Responsibilities Own and deliver the managed services strategy, ensuring the portfolio is scalable, commercially sound ...

environment for our employees to flourish. Our vision: to be the most customer-centric data centre provider. What you will do The DCS Customer Service Organisation provides service to Colt’s Hyperscale and Colocation customers across Europe and Asia in line with our vision. We consist of Service & Contract Management, Customer Billing Support, Order Management, Sales Support and Customer Service & Transformation Specialists. As Customer Service & Transformation Support Specialist, you will often be the first point of contact for our customers. As such, you’ll be responsible for ensuring a systematic, disciplined and process ...

Service Transition Manager Contract Duration : 12 months Location : Farringdon, London (Hybrid - 2 days a week onsite) Job Type : Contract - Inside IR35 We are seeking an experienced Service Transition Manager to support a large-scale technology transformation programme within a prestigious organisation with a rich history spanning 500 years. … transitions of suppliers and services, maintaining the integrity of live operations throughout the process. Day-to-day of the role: Lead end-to-end service transition activities aligned with programme objectives and service management best practices. Serve as the primary interface between Service Management, Programme ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This Service Management role is responsible for the maintenance, configuration and development of the Firm's IT Service Management tool, ServiceNow. This involves … within an agreed governance model to translate the requirements of process owners and other key contacts into a live implementation. There is an aggressive service management roadmap in play, which is aiming to deliver a number of self-service, automation and orchestration initiatives, and this role ...

secure, data and analytical tools, services, platforms and applications, ensuring access to high quality data and analytics services, internally and externally. As a Senior Service Delivery Manager, you will lead a defined set of interdependent service delivery activities, including the associated business change tasks and establish appropriate governance … duties of the job The role requires professional expertise in the effective use of programme/project methodologies and techniques in the context of service delivery, as well as the ability to work with technical and non-technical stakeholders. You will be responsible for the overall integrity and coherence ...

Service Delivery Manager - Salary: £45,000 - £50,000 + £6,600 annual shift allowance Location: St Ives, Cambridgeshire (On-site working) Full-time | 24x7 Shift Environment (4 days on – 4 days off) About the Role We are looking for an experienced Performance Manager to play a critical role within … high-performing National Operations Centre environment. This position is central to ensuring the consistent, high-quality delivery of service operations across a 24x7 service landscape. You will lead operational performance during your shift, ensuring incidents and service requests are managed efficiently, service levels ...

Service Desk Analyst - DV Cleared + DV Cleared role + 400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team … members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills ...

Service Desk Analyst - DV Cleared + DV Cleared role + £400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team … members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills ...