1 to 25 of 719 Service Management Jobs in the UK

Obsolescence Manager Location: Huntingdon, UK Clearance level - High - (DV) Developed Vetting UNLEASH YOUR POTENTIAL As the QDC Portfolio Obsolescence Manager, encompassing the three service elements, you will act as the focal point for portfolio-level obsolescence management, ensuring lifecycle risks are identified, assessed, managed, and reported in accordance … accountable to the Chief Engineer for ensuring that obsolescence risks, issues, and opportunities are captured, assessed, escalated, and governed through the appropriate portfolio, programme, service-management, and change-control routes. The role will also liaise with Architecture, Engineering, ITAM, Service Configuration Management, and Service Design ...

Description: Service Delivery ManagerJob Location: London,UKJob Type: PermanentRole OverviewWe are seeking an experienced Service Delivery Manager to oversee end-to-end service operations for a retail client. This role is responsible for ensuring high-quality service delivery, operational stability, and continuous improvement across business-critical … services. The ideal candidate will bring strong expertise in service management, ITIL practices, client stakeholder management, operational excellence, financial operations, and third-party/vendor coordination to deliver excellent customer outcomes.Key ResponsibilitiesService Operations ManagementManage day-to-day service operations for the retail client, ensuring service ...

Microsoft Dynamics Service Management Systems Administrator 40k DOE Location: London (Office Based) with occasional travel across the South of England. Contract: 6-Month Fixed Term Contract (Full-Time) An established and highly respected building services and maintenance organisation is seeking an experienced Microsoft Dynamics Service Management … initial 6-month fixed-term contract. This is an excellent opportunity for a motivated systems professional with experience of Microsoft Dynamics 365 and service management platforms to play a key role in optimising maintenance operations and supporting the successful delivery of planned preventative maintenance (PPM) and reactive works. ...

Service Management Lead Contract Length: 8 Months Location: Warwick (Hybrid - UK Candidates Only) Day Rate: £400-£425 Inside IR35 Start Date: ASAP We're looking for an experienced IT Service Management Lead to support and continually improve IT service operations across a large enterprise environment. … Over the next 8 months, you'll work closely with IT teams, suppliers and business stakeholders. The IT Service Management Lead will coordinate service management activities including Change, Major Incident and Problem Management whilst helping improve service quality, reporting, governance and the overall user ...

ABOUT THE ROLE SERVICE MANAGEMENT is the guardian of end-to-end technology service performance and compliance across the Partnership. Ensuring our IT services operate successfully and align with business requirements, this role acts as a key driver in delivering the Partnership Plan while assuring services operate … within our risk appetite. As the Service Assurance Manager, you will own, lead, and assure the design, execution, and quality of vital IT operational processes—including IT Operational Risk, Disaster Recovery & Business Continuity, Capacity, Service Level Management, Service Performance Insight, Service Design/transition ...

Title: Service Delivery Manager (SDM)- Restaurants Location: East Finchley, England (Customer Site – Full-Time Onsite) Reports To: Executive Services Senior Manager (ESSM) Industry: Quick Service Restaurants (QSR) Position Summary The Service Delivery Manager (SDM) serves as the primary onsite operational representative for a strategic restaurant customer, ensuring … customer experience. The SDM is a highly visible customer-facing leader who builds trusted relationships with customer stakeholders, coordinates cross-functional teams, and drives service excellence across all aspects of the account. Working closely with the Executive Services Senior Manager (ESSM), the SDM acts as the voice ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

Public Sector organisation is seeking a Head of IT Service Delivery to join their team. The Head of Service Delivery is a senior leadership role within the Shared Services Directorate, accountable for the performance, governance and continual improvement of IT service delivery across the organisation. Working closely … third-party partners, the role ensures that live services are reliable, secure, customer-focused and aligned to organisational priorities. You will lead the Service Delivery team and provide strategic direction across core service management disciplines, including service operations, change, desktop support, service transition and continual ...

their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job Title Service Delivery Manager (SDM) – Restaurants Location East Finchley, England (Customer Site – Full-Time Onsite) Reporting Reports To: Executive Services Senior Manager (ESSM) Position Summary … Service Delivery Manager (SDM) serves as the primary onsite operational representative for a strategic restaurant customer, ensuring the successful delivery of services, achievement of contractual commitments, and continuous improvement of the overall customer experience. The SDM is a highly visible customer-facing leader who builds trusted relationships with customer ...

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

Title: Hardware Asset Management (HAM) Architect FULLY REMOTE/Initial 2 month contract/Inside IR35 Job Description The Hardware Asset Management (HAM) Architect defines and governs the enterprise-wide strategy, operating model, architecture, processes, and tooling for Hardware Asset Management. You will ensure that all physical technology … assets are effectively managed throughout their life cycle, from procurement and deployment through to retirement and disposal. Working closely with procurement, finance, enterprise architecture, service management, security, workplace services, datacentre teams, and technology suppliers, you will provide strategic leadership across asset governance, inventory management, financial optimisation, CMDB ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing … technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes ...

Service Delivery Manager Location: Hybrid at Newcastle (3 days/week) Employment Type Full-Time Role Overview We are seeking an experienced and proactive Service Manager to oversee the performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful candidate … will be responsible for ensuring effective incident and problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management ...

portfolio of Real Estate, Workplace, and technology initiatives. Governance & Compliance: Ensure adherence to internal controls, IT governance standards, property compliance requirements, and regulatory obligations. Service Management Alignment: Ensure projects align with ITIL best practices, supporting effective service transition, operational readiness, and handover into BAU support teams. ServiceNow … Governance: Drive the use of ServiceNow for project governance, workflow management, change control, reporting, and service delivery processes. IDAM Oversight: Support projects involving Identity & Access Management (IDAM), ensuring access governance, security controls, and compliance requirements are embedded throughout project delivery. Stakeholder Management: Collaborate with Real Estate ...

seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment … help deliver resilient, cloud-enabled service management capabilities, improve operational efficiency, and drive automation across infrastructure and business services. Key Responsibilities Design and architect BMC Helix solutions aligned to business and service management requirements. Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital ...

seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment … help deliver resilient, cloud-enabled service management capabilities, improve operational efficiency, and drive automation across infrastructure and business services. Key Responsibilities Design and architect BMC Helix solutions aligned to business and service management requirements. Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital ...

client is looking for a 1x ITAM Architect & 1x (Hardware Asset Management) HAM Architect - 6 months+ contracts - Remote working Job TitleIT Asset Management (ITAM) ArchitectRole PurposeThe ITAM Architect is responsible for defining, designing, and governing the enterprise IT Asset Management strategy, architecture, processes, and tooling. The role … ensures effective management of hardware, software, cloud, and digital assets throughout their lifecycle while supporting compliance, cost optimisation, operational efficiency, and business transformation initiatives.The ITAM Architect serves as the technical authority for ITAM solutions and works closely with Infrastructure, Security, Procurement, Finance, Service Management, and Technology teams ...

seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. \n Working within a complex enterprise … environment, you'll help deliver resilient, cloud-enabled service management capabilities, improve operational efficiency, and drive automation across infrastructure and business services. Key Responsibilities\n \n \n \n Design and architect BMC Helix solutions aligned to business and service management requirements. \n Lead the implementation ...

Senior ITSM Configuration & Service Catalogue Analyst Location: Wakefield, West Yorkshire - Hybrid Working Rate: Band 6/7: £202.31 - £294.02 per day, in scope Contract: 3-6 Month Contract (poss ext) Sector: Public Sector/Healthcare Reporting To: Service Delivery Manager We are seeking an experienced Senior ITSM Configuration … Service Catalogue Analyst to support a major IT Service Management improvement programme within a large, complex organisation.This is a hands-on delivery role focused on developing a robust Configuration Management Database (CMDB), Service Catalogue and Request Catalogue capability. Working closely with the Service Delivery ...

Location: Remote/Hybrid (UK) Job Type: Full-time Salary: £65k - £80k, dependent on experience Shape the Future of Service Management For more than 36 years, Marval has been at the forefront of Service Management innovation. As one of the original co-authors of ITIL … that organisations across the globe still rely on today. Now, we're building on that legacy. Our intelligent, no-code ITSM, ESM and Managed Service Management solutions empower organisations worldwide to transform the way they deliver services. As we continue to evolve our platform and accelerate our product ...

Triumph Consultants are looking for a Service Desk Manager to lead the day-to-day operation of the Technology Services Service Desk function across L1, L2 and L3 support teams. Contract is for 7 months in Chichester. Hybrid working once training is complete Key requirements: Significant experience managing … Service Desk, IT Operations or Technical Support teams in a customer-facing environment. Strong leadership, people management and service management skills. Experience managing service performance, workforce planning, incident management, service requests and knowledge management within an ITIL-based environment. Experience using ITSM ...

Your new company We are currently recruiting for a Service Desk Lead/Junior Service Manager on behalf of a growing organisation operating within the Defence sector. As the business continues to expand its customer base, a newly created opportunity has arisen to act as the bridge between … technical teams and end customers, ensuring the consistent delivery of high-quality IT services. This position is ideal for an experienced Service Desk Lead, Service Desk Supervisor or Service Desk Manager looking to take the next step into Service Management. The role offers genuine career progression ...

leading financial services organisation, who are seeking an experienced CMDB Product Manager to drive the strategy, governance and continuous improvement of its Configuration Management Database (CMDB) capability within a large-scale IT Service Management environment. This role can be based in Northampton, Knutsford, Manchester or Glasgow. … Role You will work closely with technology teams and stakeholders to optimise IT service management processes, improve service delivery, and ensure CMDB data quality and governance standards are maintained. This role combines product ownership, strategic leadership, and deep ServiceNow expertise to support enterprise-wide technology services. ...

products that enable business growth, customer experience improvement, operational efficiency, and regulatory compliance. Leading the full technology lifecycle including product engineering, platforms, cloud, architecture, service management, IT operations, service desk and workplace technology , ensuring services are secure, resilient, cost-effective, and designed around customer and colleague experience. … embedded AI capabilities to ensure resilient and scalable production operations. Reduce time-to-market while improving quality, stability, and performance. Technology Operations & Service Management Own the full IT Service Management (ITSM) operating model including: Service Desk and end-user support Incident, problem, change and release ...