1 to 25 of 857 Service Management Jobs in the UK

Location: Farnborough, with flexibility to work from home dependent on business demands We're ready for you to unleash your potential! The Role: The Service Architect is part of the Service Management team which provides consistent & efficient Service Design, Service Transition, Operational Service Delivery … and Continual Service Improvement to Leidos customers. The primary objective of the Service Architect is to use the Leidos product set as well as industry frameworks (ITIL, SecDevOps etc.) to design services that are user-centric. As the Service Architect you will be responsible for the delivery … of cost-effective service solutions that achieves customer's requirements, meets mission needs and which can be fully integrated with the customer's service eco-system What will I be doing? The Service Architect will be responsible for varied deliverables across the Programme; Bids & Proposal Producing Service More ❯

customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. The Head of Service Transition is a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change … enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning, coordination, and execution of service transition activities, ensuring services meet quality standards and are delivered on time and within budget. This … role requires a strategic thinker with strong leadership skills and a deep understanding of ITIL processes and best practices. As the Head of Service Transition, you will lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and More ❯

You will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Description … You will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Total … and sell annual leave, travel and dental insurance. The role Manage the day-to-day delivery of IT services to business units, ensuring that service levels meet agreed-upon SLAs. Serve as the main point of contact for business units for IT service-related issues. Develop and maintain More ❯

Discover where complex meets meaningful as a Service Architect in our Scotland & NI Business Unit. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle … seeking to grow our team of experienced specialists, focusing on areas such as the design, delivery, assessment, and operation of IT services. As a Service Architect, you may work with a wide range of clients - often on-site - supporting them with solutions across the service management lifecycle. … This will include developing strategies, delivering process overviews, and designing and assuring new service solutions and improvement initiatives. You will play a pivotal role in shaping service management strategies, service delivery models and transition to service plans that influence business outcomes and operational excellence for More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in … save money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first … class service to our customers. Ensuring our processes are meeting and continue to meet the needs of the business by applying a principle of 'value first' as part of a regular review cycle. You will analyze data, identify trends, provide insight to key stakeholders in order to drive improvement. More ❯

to enhance collaboration between the technical team and the global business units. About the Role We are looking for a strategic and results-driven Service Management Office (SMO) Lead to oversee the implementation, management, and continuous improvement of IT service management (ITSM) practices across the … organization. This role involves developing and enforcing standards, ensuring alignment with business objectives, and fostering a culture of service excellence. The SMO Lead will play a critical role in driving IT service efficiency, governance, and value delivery. Key Responsibilities: Defining the vision, strategy, and roadmap for the Service Management Office (SMO) in alignment with organizational goals, establishing and enforcing IT service management policies based on ITIL, and managing the service portfolio. Identifying opportunities for continuous improvement, leading and mentoring the SMO team, and collaborating with IT and business leaders to ensure service More ❯

Your new company Defence Organisation Your new role IT Service Manager What you'll need to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. … This would include knowledge and experience of working with Incident Management, Configuration Management, Problem Management, Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with … enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. Proven relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if More ❯

Service Management Analyst £35,000-£45,000 London - 2 days per week We are representing a globally renowned brand, operating the media industry, who are looking for a Service Management Analyst to join their central Service Management & Service Governance team. You will work … the wider Technology function. The role will focus on ServiceNow administration and development to drive operational excellence. You will utilise a full understanding of Service Management processes, with a particular focus on Asset and Configuration Management. Expect to develop service offerings, catalogue items and workflows within ServiceNow … for deployment by the development team. We are looking for: Good knowledge of Service Management processes Solid experience in ServiceNow, including ITSM, ITAM & CMDB Exposure to ServiceNow development including service offerings, catalogue items, and workflow using Flow Designer. Our client has an office in central London and More ❯

The Project Manager will support the Transition Manager in delivering two strategic initiatives: 1. Supporting the transition of service management operations from an incumbent supplier to a new service provider, ensuring business continuity and operational stability. 2. Assisting in driving service management maturity improvement, embedding … best practices and optimising service delivery in alignment with strategic objectives. Working under the leadership of the Transition Manager, this role is responsible for coordinating and managing project activities, tracking progress, managing dependencies, and ensuring that key milestones are achieved on time, within scope, and within budget. The Project … Manager will handle the day-to-day delivery aspects of the program, ensuring that project governance, risk management, and stakeholder communications are executed effectively. Key Responsibilities Project Support and Coordination: · Support the Transition Manager by coordinating all project-related activities across both the Service Management Transition and More ❯

as at the front line of making the Home Office a modern and capable department at a time of unprecedented global change. Working in service transition, you will be part of a team who is accountable for ensuring that any designs for new or changed IT services: are supported … by the required resources necessary to operate and manage the service deliver required levels of availability, reliability and performance adhere to relevant industry, government and Home Office standards are robust and affordable are comprehensive and forward looking Building on extensive experience in the area, you will apply control and … to the implementation of IT services, supporting the continued availability and effectiveness of IT Services. You will play a key role liaising with senior management and other teams with a view of the bridge between projects/programmes and the operation/support of the ongoing services. You will More ❯

individual to support all company employees with problems relating to the IT technical environment. You will log and manage the lifecycle of Incidents and Service Requests whilst ensuring customer satisfaction through proactive updates and escalation where a first line fix is not possible. You will provide field-based support … at remote sites. Technical Support Analyst key responsibilities will include: - Troubleshooting operating System, Hardware & Application issues on any desktop device - Resolving Incidents, Problems and Service Requests taking appropriate actions to ensure a satisfactory response in line with our SLTs - Resolving technical issues, updating Status/Workaround/Resolution within … our Service Desk system - Communicating with users about the status of incidents and problems. - Deploying new Desktop/Laptops utilising SCCM procedure/deploying mobile devices, T&A devices and printers - Desktop configuration and environment management including patching, software upgrades, anti-virus, and malware protection - Managing shared drives More ❯

Service Management Analyst £40,000-£45,000 London – 2 days per week We are representing a globally renowned brand, operating the media industry, who are looking for a Service Management Analyst to join their central Service Management & Service Governance team. You will work … in this small, specialised area as part of the wider Technology function. The role will involve CMDB (Configuration Management Database) work. Our client have a very basic Asset & Configuration Management process and are looking for this individual to help enhance, or completely revamp this, using ServiceNow ITOM. Previous … ServiceNow experience is not a requirement but candidates must have previously worked on CMDB improvements or projects. We are looking for: Good knowledge of Service Management processes Experience creating, enhancing or improving a CMDB Knolwedge on Asset & Configuration Management best practice Any expereience in ServiceNow, preferably the More ❯

Service Management Analyst £40,000-£45,000 London – 2 days per week We are representing a globally renowned brand, operating the media industry, who are looking for a Service Management Analyst to join their central Service Management & Service Governance team. You will work … in this small, specialised area as part of the wider Technology function. The role will involve CMDB (Configuration Management Database) work. Our client have a very basic Asset & Configuration Management process and are looking for this individual to help enhance, or completely revamp this, using ServiceNow ITOM. Previous … ServiceNow experience is not a requirement but candidates must have previously worked on CMDB improvements or projects. We are looking for: Good knowledge of Service Management processes Experience creating, enhancing or improving a CMDB Knolwedge on Asset & Configuration Management best practice Any expereience in ServiceNow, preferably the More ❯

need to login before you can apply for a job. Sector: Administration and Secretarial Role: Manager Contract Type: Permanent Hours: Full Time Summary The Service Assurance Lead is a senior role responsible for managing a team of Service Assurance Managers to deliver Service Management assurance across … assigned product, platform, and infrastructure Tribes. Embedded within D&T Tribes, the team ensures Service Management practices are fully integrated and IT services meet required Service Levels for M&S Business operations. Acting as ambassadors for Service Management, they promote ITIL4, DevOps, and SecOps frameworks … every day. We're an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us. After completing your probationary period, you'll receive a 20% colleague More ❯

to put in place structure, processes and governance across some of their core IT operation functions to include but not limited to: Foundation Asset Management Service Management Supplier & Contract Management Engineer/Support Management Role: Interim Head of IT OperationsDuration: Initial 3 monthsLocation: UK - Remote … Operations, adept and comfortable at operating in less mature environments where you will have supported organisations by embedding structure, governance, processes & assurance across asset management, service management, supplier management, contract management, support & infrastructure management. You will need to be ITIL certified (Foundation level minimum) & have … ISO 27001 business continuity planning (BCP) enabling you to support the organisation as they go through transformation & growth. The role will involve maturing their Service Management functions & capabilities by embedding 1st, 2nd & 3rd line roles and responsibilities to improve their service offering both internally and externally. You More ❯

Our client, a leading entity in the oil and gas sector, is currently seeking an IT Service Delivery Manager to join their team in London. Key skills required for this role IT Management, Service Delivery, IT Service Delivery Important IT Management, Service Delivery, IT … Service Delivery This role involves overseeing the delivery of high-quality IT services to end users, ensuring minimal service disruption and managing key third-party service providers. It is a permanent position requiring both office-based and remote work, with occasional travel as needed. Key Responsibilities: Collaborate … to ensure secure, stable, and resilient IT platforms. Ensure that new functionalities introduced as part of Project Change are included in the service catalogue. Oversee day-to-day operations of business applications, ensuring high performance and accurate reporting. Develop, maintain, and enhance all reporting and KPI monitoring of ICT More ❯

create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent … rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively … of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the More ❯

create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent … rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively … of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the More ❯

Service Transition Analyst Manchester/Remote £29-£42K + Great Benefits A Service Assurance/Transition Analyst is required for our public sector client to work in the IT Operations team. The successful candidate will be responsible for supporting the Change & Transition Manager to ensure that new and … organisation's IT Strategy, and that they meet current and future customer requirements. The role holder will assist in the co-ordination of all Service Design and Transition activities working closely with the Change & Transition Manager and the IT Operations teams and other project teams to help capture the … production Service Design and Service Transition requirements. The successful candidate will also assist to ensure that these requirements are understood, considered and addressed within the project lifecycle through the attainment of agreed Service transition and Operational Readiness. Essential skills A strong background working in a Service More ❯

more, great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 18 May 2025 About Us Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at our university. We are committed to … our people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of services, implementing … and applications. This role is permanent, based at the Newcastle-upon-Tyne campus, and offers a variety of attractive benefits including hybrid working. Responsibilities Service Level Management: Owning the Service Delivery lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and More ❯

challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital … in the UK and Ireland. KEY RESPONSIBILITIES Support the ISQG Team with day-to-day adherence to security and quality standards. Conduct quality and service management internal audits, workshops, and various related meetings. Maintenance of the organisation's quality and service management documentation, including regular reviews … Excellent attention to detail with the ability to draft and produce accurate, detailed reports and documents to tight timeframes. Proven experience of ISO9001 Quality Management and preferably additionally ISO20000 Service Management and ISO27001 Security Management Systems. Ability to work at all levels, sometimes dealing with confidential More ❯

IT Service Manager - Luxury Cruise Liner (3-Month Rotational Overseas Work) TAX-FREE | Living Expenses Covered When Working Away Join a world-class luxury cruise liner as an IT Service Manager, overseeing IT service delivery, stakeholder engagement, and technical operations to ensure a seamless digital experience for … guests and crew. This dynamic role involves a three-month rotational overseas assignment, where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard. Why Join? All living expenses covered while working overseas Opportunity to travel the world while … advancing your IT leadership career Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner Key Responsibilities: Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew. Stakeholder Engagement: Act as the primary More ❯

Director IT Service Engineering page is loaded Director IT Service Engineering Apply locations London, United Kingdom time type Full time posted on Posted 30+ Days Ago job requisition id R ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data … alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. ROLE SUMMARY: As the Director IT Service Engineering you will lead the IT Service Engineering function for the group. You will have accountability for all IT service strategy functions … including Service Design and Service Transition. You will also lead the technology data office incorporating core CMDB, asset management policy and Mapping framework, drive level 1 control ownership for ISD COBIT control assurance framework. WHAT YOU'LL BE DOING: Senior technology interface for IT Service Engineering More ❯

working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology … Operations team, and based in our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. … This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing More ❯

The role of Service Desk Analyst sits within the UK Information Systems (UKIS) department and reports in to the Head of IT Operations. UKIS is based in Manchester, providing support to Rubix UK, Ireland, Iceland & Group UK sites throughout the UK. The purpose of the role is to provide … Respond to phone calls and emails establish the level of assistance required and seek to provide solutions Log all incidents and requests on the Service Desk Management system Take ownership of user issues Provide suitable workarounds and/or contingencies where appropriate Maintain active communications with the end … user to ensure that they are aware of status Maintain a log of progress in the service management system If necessary, progress the call to the next line of support and/or any appropriate third party for further assistance Proactively identify recurring incidents and initiate problem management More ❯