1 to 25 of 1,015 Service Management Jobs in the UK

Assignment: Role: Interim Service Management Strategic & Operational Oversight Lead Duration: Initial 6 months (likely extension) Location: Hybrid Start: ASAP Service Management Strategic & Operational Oversight Lead (Interim) Overview: We are seeking an experienced Service Management Strategic & Operational Oversight Lead to provide senior leadership across Service Management. The successful candidate will act as a senior Service Management representative, providing strategic leadership, operational oversight, governance and independent assurance across a significant Service Management transformation programme. A key aspect of the role is providing oversight and constructive challenge of Enterprise Services' delivery ...

Service Management Lead (DV Cleared) Location: Hampshire - Site Based Security Clearance: DV Clearance Essential Contract: Contract Opportunity About the Role We are seeking an experienced Service Management Lead to support the successful transition of new and changed IT services into live operational environments. The role will … bridge between project delivery teams, Service Management, Operations and Support functions , ensuring that all operational, technical and business readiness activities are completed, documented and approved before go-live. You will take ownership of operational acceptance, service transition, support models, knowledge transfer, training, documentation, risk management ...

inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Role Summary The Head of Enterprise Service Platforms & Transformation is defining and delivering the enterprise service management and intelligent operations strategy, enabling a modern, automated, data-driven and user-centric … service experience across the organisation. This leader will drive enterprise service transformation by bringing together people, process, data and technology to simplify cross-functional user journeys, improve operational resilience, increase automation, strengthen service intelligence and maximise the value of strategic technology investments. Key responsibilities Enterprise Service ...

Senior Service Delivery Manager - Active UK Government Security Clearance Required Location : UK - Hybrid/customer-site requirements TBC Contract : 6-month contract, with view to extend Day Rate : £600 - £650 per day, Inside IR35 Start : ASAP/TBC About Appvia Appvia is a specialist cloud, platform, and solutions engineering … delivery, and managed services. We work across complex, high-impact environments in both the public and private sector, where security, resilience, operational excellence, and service quality are critical. About the Role We’re looking for an experienced Senior Service Delivery Manager to join Appvia on a secure public ...

Service & Operations Manager - Deputy Principal Are you an experienced IT professional with a strong background in IT service management, infrastructure and technology operations? MCS Group are delighted to be recruiting for an IT Service & Operations Manager on behalf of Tourism Northern Ireland. The Organisation Tourism Northern … tourism industry and partners to support growth, investment and the continued development of Northern Ireland as a leading visitor destination. The Role As IT Service & Operations Manager, you will work alongside the Head of IT & Digital Services to oversee the effective delivery, governance and continual improvement of Tourism ...

minimum of 5 years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management , with … changes are appropriately assessed, authorised and implemented. Coordinate multiple stakeholders across technical, operational and business teams. Assess the risk, impact and potential business/service disruption associated with proposed changes. Ensure appropriate governance, approvals and supporting evidence are in place before changes proceed. Manage change schedules and identify potential ...

Months initial contract £495 per day (Inside IR35) Hybrid/London - 1-2 days per week on site We are seeking an experienced Service Manager/Change Manager to oversee IT Service Management operations while governing the end-to-end Change Management process. The role will … responsible for ensuring service stability, SLA compliance, operational excellence, and effective change governance across application and infrastructure environments. The ideal candidate will have strong hands-on experience in ITIL processes, stakeholder management, CAB governance, service reporting, major incident management, and continuous service improvement. Key Responsibilities ...

services. The role ensures technology services are secure, resilient, reliable and cost-effective, enabling business operations and growth. Accountable for end-to-end IT service delivery, service management, operational resilience, cyber security compliance, supplier performance and workplace technology services, the role leads the IT Service Desk … ITIL processes to ensure services consistently meet business and user needs. As the operational owner of infrastructure and workplace technology, the postholder drives service excellence, continuous improvement and effective supplier engagement across the IT estate. Main missions and results Develop and maintain Infrastructure and Operations strategies and technology roadmaps ...

Software Asset Configuration Manager to join our team. In this role, you will be responsible for governing and coordinating the end-to-end change management process across a multi-supplier environment, while also ensuring the effective management of software assets and configuration data throughout the service lifecycle. … changes are planned, assessed, approved, and implemented successfully, whilst maintaining accurate configuration information, optimising software asset utilisation, minimising risk to live services, and protecting service stabilityAs a key member of the Service Integration and Management (SIAM) function, you will collaborate with internal teams, suppliers, and client stakeholders ...

deliver apps in the public cloud with ease and security in mind... to continue our growth trajectory we’re looking for a specialist Service Delivery Manager to join the team managing the platform support function for an AWS based cloud platform for our flagship public sector client. Our mission … join an exciting, fast-paced environment working hard to deliver ministerial commitments for the benefit of our client and the public. As the Service Delivery Manager, you take a lead role and will be a key decision maker, liaising with the most senior internal and 3rd party stakeholders ...

seeking an experienced and service-focused IT Service Delivery Manager to lead the delivery, performance, and continual improvement of high-quality IT services. This is an exciting opportunity to work with stakeholders, technology teams, and external partners to ensure reliable, efficient, and customer-focused IT service delivery … across the organisation. Main Responsibilities for IT Service Delivery Manager Roles Manage the end-to-end delivery of IT services in line with agreed service level agreements and business requirements Build strong relationships with internal stakeholders, users, suppliers, and technology service providers Monitor service performance, availability ...

Software Asset Configuration Manager to join our team. In this role, you will be responsible for governing and coordinating the end-to-end change management process across a multi-supplier environment, while also ensuring the effective management of software assets and configuration data throughout the service lifecycle. … changes are planned, assessed, approved, and implemented successfully, whilst maintaining accurate configuration information, optimising software asset utilisation, minimising risk to live services, and protecting service stabilityAs a key member of the Service Integration and Management (SIAM) function, you will collaborate with internal teams, suppliers, and client stakeholders ...

hackajob is partnering directly with Rentokil Initial to hire for this role. Purpose of the role Service Delivery and Operational Governance: Provide operational oversight and governance of third-party service delivery across the GDP ecosystem. Incident and Escalation Management: Act as the internal escalation point for operational … incidents and service-related issues. Commercial and Supplier Management: Ensure suppliers consistently deliver against agreed SLAs, KPIs, and contractual service obligations. Governance and reporting: Support operational governance, reporting, and service management activities across GDP platforms and services. Continuous Improvement and Stakeholder Management: Drive continuous ...

Service Architect 6 Months £550 - £600/Day Inside IR35 Nationwide locations Clearance: SC We are seeking a Service Architect for our Government client and can be based at your preferred local office (they have offices nationwide). The role will be a mix of office based … remote working. The Service Architect will be an initial 6 month contract paying between £550 - £600/Day Inside IR35. This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution. Clearance: SC Role Profile: As a Service ...

seeking an experienced IT Change Manager to lead and mature a Change Management capability project, ensuring that changes across our technology estate are delivered in a controlled, efficient, and risk-managed manner. This is a pivotal role within the IT Service Management function, responsible for governing … live operational environment whilst enabling innovation, transformation, and continuous improvement across the organisation. You will act as the organisational subject matter expert for Change Management, driving ITIL best practice, coordinating stakeholders across technical and business teams, and ensuring that change activity supports service stability, operational excellence, and strategic ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes … Audit to provide confidence that services are operated safely, compliantly, and within agreed risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across ...

About the role The Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL’s dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective engagement with Risk and Audit to provide confidence that services are operated safely, compliantly, and within agreed risk appetite. What you’ll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage ...

Overview: We are building a modern Service Management capability combining ITIL 4, SRE, automation and operational governance to enable fast, reliable delivery. This role translates business and technical requirements into practical, end-to-end service designs, creating the models, documentation and readiness evidence needed to ensure services … supportable, resilient, secure and ready to operate from day one. Working across product, engineering, architecture, security, operations, service management and suppliers, the role facilitates design conversations, identifies gaps early and helps delivery teams achieve service acceptance and operational readiness without unnecessary delay. Responsibilities: Support ...

Head of Service Delivery London/Hybrid - 2 days a week in the office This role is a fixed term role, covering a period of maternity leave . The role is expected to last with 15 16 Months with the hand over period Position Overview The Head of Service … Delivery is responsible for managing and overseeing the delivery of IT services to customers across multiple regions or countries. This role involves ensuring consistent service quality, customer satisfaction, and adherence to service level agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with ...

Head of Service Delivery (12-15month FTC) Summary The Head of Service Delivery is responsible for managing and overseeing the delivery of IT services to customers across multiple regions or countries. This role involves ensuring consistent service quality, customer satisfaction, and adherence to service level … agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with cross-functional teams, establishing service delivery frameworks, and driving continuous improvement initiatives to optimize service delivery processes. This role is a 12-15 month fixed term role, covering a period of maternity leave ...

Join Police Digital Service as a Service Design and Transition Specialist. FTC 12 Months. Full Time. Salary £50,000 per annum. About Police Digital Service The role ensures that appropriate service design and transition artefacts, support models, service requirements, governance arrangements and acceptance criteria … defined, agreed and maintained. The Service Design and Transition Manager will work with programmes, projects, suppliers and operational teams to confirm that services are supportable, operationally ready and transitioned in a controlled, low-risk way. Our Values are: We value People We do the right thing We are innovative ...

About The Role FDM is a global business and technology consultancy seeking a number of experienced Service Transition Managers to support a major transformation portfolio within a large central government department. This is initially a 6 month contract and will be a hybrid role based in Telford or Worthing. … will be accountable for ensuring that all programme, portfolio, supplier, and technology changes are safely transitioned into live service. You will provide leadership across service readiness, operational acceptance, release governance, risk management, and live service assurance, ensuring that all services are operationally ready and sustainable before ...

Role summary/purpose of job The Service Transition Manager is responsible for the management and coordination of all Service Design and Transition activities, processes, systems, and functions to deliver assigned projects from idea to live delivery. Location Overview: ManchesterThe Freshfields Global Centre provides both business … services are delivered in a way which supports the global nature of our firm and our clients, enables our fee earners to deliver exceptional service to our clients and to do that in a way which is efficient and effective. Function OverviewThis role reports into the service management ...

About the job you’re consideringThe Service Catalogue Lead is accountable for the strategic direction, governance, development, and continual improvement of the Service Catalogue. This role ensures that service offerings are accurately defined, standardised, accessible, and aligned with both business objectives and user needs. Working closely with … service owners, operational teams, and key stakeholders, the Service Catalogue Lead drives service transparency, establishes catalogue management standards, and promotes best practices across the organisation. Through effective governance, process optimisation, and the use of data-driven insights, the role enhances the end-user experience, supports efficient ...

grow. For more information, visit WPP.com. Why we're hiring: This role is responsible for leading the end-to-end delivery of WPP's Service Management re-platform programme, replacing the current platform with a modern, AI-enabled service management capability. You will be accountable … execution of a large-scale platform transformation, ensuring all workstreams are delivered in a controlled, structured, and timely manner. Working under the Director of Service Delivery, you will coordinate cross-functional teams and strategic implementation partners, driving delivery across technology, process, data, integrations, and organisational change while ensuring alignment ...