1 to 25 of 375 Service Management Jobs in the UK

Digital transformation is central to how HCJmodernisesservices and improves quality. The Head of Digital Health Operations is the senior accountable officer for the operational management and delivery of digital services across all care settingsincluding (but not limited to) HCJ and Primary Careand acts as the intelligent customer … meet the needs of clinicians, staff, and Islanders. Reporting directly to theHealthCIO (Director of Digital Health & Informatics), the post holder ensures that digital operationsincluding service desk, customer support, infrastructure, cyber security, and business continuitydeliver safe, resilient, and high-quality services that underpin HCJs clinical and operational delivery. At Health ...

Role Details Role/Job Title: Salesforce (Field Service) Business Analyst Work Location: London (or anywhere in UK) Duration of Assignment: 06 months Overview TCS Digital Field Service Management (DFSM) Practice requires an experienced Salesforce Business Analyst to help discover and design the Field Service Management solution on Salesforce Field Service Lightning (FSL) platform for a multinational corporation specializing in food services and facilities management. The desired individual will possess strong communication and influence skills with both technical team members and business stakeholders, and should have the skills and experience to assess customer requirements ...

Service Desk Manager Location: Portsmouth (Hybrid) Clearance: SC (must be able to obtain) Contract: Perm or contract until 30/04/2028 We are seeking an IT Service Manager to support the delivery, coordination, and improvement of IT services across a secure MoD Private Cloud environment. This … role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents ...

Interim Head of Service Delivery Transformation (6-Month Contract) Hybrid based Market rates Duration: 6 months Outside IR35 We are seeking an experienced Interim Head of Service Delivery Transformation to lead a focused improvement programme across our Service Desk and wider service management function. This … service desk management role. We already have operational leadership in place. This role is specifically to design and deliver a structured transformation programme, improving how services are defined, measured, and delivered across IT, HR, and Estates. The role will work alongside Director level to deliver ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? Were hiring a Performance Manager … join our National Operations Centre in St Ives, Cambridgeshire. Youll work Monday to Friday during office hours , supporting a critical service within a fast-paced and dynamic environment. As a Performance Manager, youll lead and motivate your team, keep services running smoothly, respond swiftly to incidents, and ensure ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? Were hiring a Performance Manager … join our National Operations Centre in St Ives, Cambridgeshire. Youll work Monday to Friday during office hours , supporting a critical service within a fast-paced and dynamic environment. As a Performance Manager, youll lead and motivate your team, keep services running smoothly, respond swiftly to incidents, and ensure ...

scripting, integrations, and platform architecture. The candidate will play a key role in driving ServiceNow platform development, CMDB maturity, IT Operations automation, and telecom service operations transformation , while mentoring junior developers and collaborating with cross-functional teams. Key Responsibilities ServiceNow Development Design, develop, and implement solutions on the ServiceNow … Policies o UI Actions o Flow Designer o Workflows Lead development efforts and ensure adherence to ServiceNow development best practices . CMDB Management Design and maintain CMDB data model and CI relationships . Implement CMDB governance, health dashboards, and data quality rules . Configure and manage Discovery and Service ...

Head of Managed Services to lead and evolve a critical, high‐impact managed services function.This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia).You … resilient, commercially sound, and delivering an outstanding customer experience.This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments at scale.**Core responsibilities:*** Own and deliver the managed services strategy, ensuring the portfolio is scalable, commercially sound ...

Head of Managed Services to lead and evolve a critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia … commercially sound, and delivering an outstanding customer experience. This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments at scale. Core Responsibilities Own and deliver the managed services strategy, ensuring the portfolio is scalable, commercially sound ...

Head of Managed Services to lead and evolve a critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia … commercially sound, and delivering an outstanding customer experience. This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments at scale. Core Responsibilities Own and deliver the managed services strategy, ensuring the portfolio is scalable, commercially sound ...

Service Transition Manager Contract Duration : 12 months Location : Farringdon, London (Hybrid - 2 days a week onsite) Job Type : Contract - Inside IR35 We are seeking an experienced Service Transition Manager to support a large-scale technology transformation programme within a prestigious organisation with a rich history spanning 500 years. … transitions of suppliers and services, maintaining the integrity of live operations throughout the process. Day-to-day of the role: Lead end-to-end service transition activities aligned with programme objectives and service management best practices. Serve as the primary interface between Service Management, Programme ...

Service Delivery Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance … control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change ...

Service Delivery Manager - Salary: £45,000 - £50,000 + £6,600 annual shift allowance Location: St Ives, Cambridgeshire (On-site working) Full-time | 24x7 Shift Environment (4 days on – 4 days off) About the Role We are looking for an experienced Performance Manager to play a critical role within … high-performing National Operations Centre environment. This position is central to ensuring the consistent, high-quality delivery of service operations across a 24x7 service landscape. You will lead operational performance during your shift, ensuring incidents and service requests are managed efficiently, service levels ...

Service Desk Analyst - DV Cleared + DV Cleared role + £400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team … members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills ...

month contract, with extension thereafter Day Rate: £600-£800 per day (Inside IR35) About the Role We're recruiting an experienced Lead IT Service Delivery Manager on behalf of our leading utilities client to oversee the delivery, performance, and continual improvement of IT services across a complex, regulated organisation. … will lead a team of Service Delivery Managers responsible for ensuring that critical IT services remain stable, resilient, secure, and aligned to operational, customer, and regulatory needs. This role will play a pivotal part in safeguarding essential services that support water quality, environmental compliance, customer operations, corporate systems ...

Service Architect Location: UK (Hybrid – Leeds/London, with national travel as required) Permanent Role Role Positioning Summary This role is not a solution architect or technical lead . It exists to ensure that: Critical data pipelines can be operated, supported, and governed reliably every day—by people … were not involved in building them. The Service Architect is responsible for defining, implementing, and assuring the BAU service model for critical data engineering pipelines, ensuring they can be operated, supported, and governed sustainably once transitioned into ongoing operations. Operating within the scope of the project, the Service ...

title: Service Delivery Manager (Tier 1 Telecommunications) Days/Hours: Mon-Fri/37.5 Location: Hybrid (potentially on Client sites 2-3 days a week). Reporting to: Service Operations Manager Responsible for: Fulfilling the contractual commitments with the customer, guaranteeing satisfaction for delivery outcomes, and accountable … driving aggressive performance management against delivery costs for the account. Job function Reporting to Service Operations Manager the Service Delivery Manager is responsible for ensuring the effective delivery of high-quality services to our tier 1 telecommunications customer and internal stakeholders. The role focuses on maintaining service ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...