1 to 25 of 717 Service Management Jobs in the UK

Solution Transformation Programme. As a key member of the Future NHS Workforce Solution Transformation Programme, you will have the opportunity to showcase your experience in a wide range of Service Management skills contributing to the development of the Service Management approach for the transformed service. You will possess a strong background in IT Service Management, with a solid understanding of ITiLv4 practices. Your expertise in IT service management, service provision, relationship management and supplier engagement, SLAs/performance management, and the use of management reporting and dashboards will be highly valued. We are seeking a passionate and talented IT Service Manager who can fulfil the outlined requirements. … What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Flexi time o Hybrid working model (we are currently working largely remotely) o Career development o Active wellbeing and inclusion networks o Excellent pension o NHS Car lease More ❯

us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The role is hybrid office based in either Chippenham or Hartlepool. The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management … working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business More ❯

Job summary We are seeking a skilled and motivated Service Management Practitioner to join the Systems, Applications, and Reporting team within the Business Intelligence function, Data & Systems. This role calls for someone with a passion for delivering exceptional service and a commitment to excellence. You'll be part of a dynamic team working to drive impactful outcomes … and support our mission. Main duties of the job The Service Management Practitioner is responsible for overseeing the daily operations of the service, ensuring that users and business teams receive the support they need. This role includes representing the team to stakeholders, monitoring service performance to ensure timely resolution of tickets, and driving continuous improvement. The … Service Management Practitioner also acts as a key liaison between the end users and Service Desk, 2nd/3rd Line Teams and the wider business. About us Arden & GEM is a leading Commissioning Support Unit (CSU) working across the health and care system in England to provide transformational solutions, business support and clinical services. We work in More ❯

My Banking client is seeking to recruit a Security Governance and Service Management Specialist on an initial 6 month contract for a Financial Services client based in London. It is hybrid and will require 3x days onsite per week. Role Purpose: Enhance the Security Intra group Governance and Service Management process for EU entities in line … governance framework, processes and procedures and standard suite, across Information and Cyber Security within EMEA. Manage the intragroup relationships across AD and EMEA for Information and Cyber Security, ensuring service levels are met for all services received and/or provided. Accountabilities & Responsibilities : Define intra group security governance and service management framework Enhance and embed the operating …/engagement model and service level agreement to ensure continuous oversight and service management Define and maintain EU specific entity level reporting template, including metrics to support the service performance management and service operations management. Embed a centralised ticketing module within ServiceNow for EMEA region. Use cases relevant to security service management More ❯

My Banking client is seeking to recruit a Security Governance and Service Management Specialist on an initial 6 month contract for a Financial Services client based in London. It is hybrid and will require 3x days onsite per week. Role Purpose: Enhance the Security Intra group Governance and Service Management process for EU entities in line … governance framework, processes and procedures and standard suite, across Information and Cyber Security within EMEA. Manage the intragroup relationships across AD and EMEA for Information and Cyber Security, ensuring service levels are met for all services received and/or provided. Accountabilities & Responsibilities : Define intra group security governance and service management framework Enhance and embed the operating …/engagement model and service level agreement to ensure continuous oversight and service management Define and maintain EU specific entity level reporting template, including metrics to support the service performance management and service operations management. Embed a centralised ticketing module within ServiceNow for EMEA region. Use cases relevant to security service management More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Head of Service Management Date: 30 Aug 2025 Company: Royal London Group Job Title: Head of Service Management Contract Type: Permanent Working style: Hybrid 50% home/office based As Head of IT Service Management, you … will lead a diverse and high-performing team of approximately 30 professionals across key service functions and ITIL processes including Service Managers, Service Reporting & Analytics, Service Level and Availability Management, Configuration Management, Service Integration, Change Enablement, Release Management, Incident Management and Problem Management. You will be responsible for shaping and executing … the IT service strategy, ensuring the delivery of consistent, customer-focused, and efficient IT services across the organisation. This role is pivotal in driving operational excellence, embedding service management into platform teams, and enhancing service performance through data-driven insights and automation. You will work closely with senior stakeholders to align service delivery with business More ❯

Select how often (in days) to receive an alert: IT Service Manager Location: UK - Hatfield Job-ID: 212352 Contract type: Standard Business Unit: Information Technology Life on the team Hatfield based - with hybrid 2-3 days Computacenter is Europe's leading independent provider of IT infrastructure services, enabling users and their businesses with almost 20,000 employees globally. The … GIS Service Management function acts as the single point of engagement into Group Information Services (GIS) for Service Performance, Outcomes and Improvements. In collaboration with each business area, we aim to understand and meet, if not exceed, Service Performance & Excellence expectations. The Service Manager will be fully engaged with their business areas and will conduct … regular Service Reviews - identifying service improvements and reviewing major service failures, confirming actions to avoid them happening again. We want to understand the challenges each business area has to deal with, as well as future requirements. To this end, there will be a single, straightforward engagement process and transparency of the demands on GIS, including all major More ❯

ESN - Service Management Consultant (Systems) Contract Length : 6 months Day Rate : £600/day (Inside IR35) Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick Must be eligble for SC clearance Join a High-Impact National Programme - Operational Consultancy for ESN Onboarding We are seeking a highly experienced Service Management critical communications consultant who … holistic consultancy across the full control room environment and wider critical communications environment - processes, people, and technology. Key Responsibilities: Act as a trusted advisor on all aspects of the service management environment—including OSS/BSS systems through to billing and key reporting activity including critical and major incident review and handling. Engage directly between senior users within … the emergency services and partners, senior management and key service management suppliers to capture key information and risks to support genuine operational requirements. Support the onboarding of User Organisations to ESN, ensuring changes are practical, safe, and operationally sound. Facilitate workshops, site visits, and scenario-based discussions to align programme delivery with day-to-day realities. Represent More ❯

Enterprise Service Management (ESM) Pre-Sales Solution Architect Location: UK Wide - Hybrid (client sites, offices, and home working) Clearance required: Eligible for Security Check (SC) clearance About the Role We are looking for a passionate and experienced Enterprise Service Management (ESM) Pre-Sales Solution Architect to join our collaborative and high-performing Pre-Sales and Solutions … team. In this role, you'll shape innovative and compelling service management and SIAM delivery models that create real impact for clients across both the public and private sectors. Working closely with a diverse group of colleagues and clients, you will co-design scalable, high-value services that harness automation, integration, and modern operating models to manage complex … sustainable, and aligned with client and business goals. This is a fantastic opportunity to influence change at an enterprise level, grow your expertise, and contribute to the future of service delivery. What you'll do Lead the full lifecycle of enterprise service management solutions-from shaping ideas and supporting bids through to early-stage delivery. Collaborate across More ❯

Service Management System Architect Contract Length : 6 months Day Rate : £600/day (Inside IR35) Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick Join a High-Impact National Programme - Service Management System Architect (ESN Onboarding Focus) We're seeking a Service Management System Architect to join a nationally significant technology transformation … programme aimed at modernising emergency communications infrastructure across the UK. This role is ideal for an experienced professional looking to influence the onboarding and integration of complex service management systems into a mission-critical network. You'll be working within a multi-supplier, multi-stakeholder environment to ensure effective onboarding of User Organisations to a secure, modern service platform. Key Responsibilities: Lead all technical aspects related to integrating User Organisation Service Management systems with the central network service. Translate complex technical requirements, interface configurations, and testing needs to a range of stakeholders across public sector and supplier groups. Collaborate with technical and delivery leads to ensure timely completion of onboarding milestones and contract deliverables. Serve More ❯

Service Architect Location: On-site 80% to Huntingdon, Cambridgeshire, UK Security Clearance Level: DV UNLEASH YOUR POTENTIAL Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our … The company's 33,000 employees support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service transition process within an agile delivery environment. This pivotal role ensures that all aspects of service are considered throughout the … delivery lifecycle, enabling successful and seamless transition into live operations. You will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving More ❯

Age UK's Service Delivery Management team acts as the bridge between stakeholders and Digital & Technology (D&T), ensuring service delivery meets operational needs across the organisation. This new and evolving team focuses on maintaining consistent service delivery standards through analysis and assurance of complex performance data. As a Service Delivery Analyst , you will support … the Service Delivery Manager by gathering, analysing, and preparing service management data for D&T service wrappers. These are essential for maintaining consistent service delivery standards across internal teams and external suppliers. You'll liaise with various teams within D&T and Information Protection & Compliance (IPC), as well as external suppliers, to help ensure operational … excellence and customer-focused service delivery. This is a hybrid role, a blend of homebased and office working. The expectation is that you will attend our London office (One America Square EC3N 2LB) circa once a month for team meetings. Travel costs to the London office are not covered by the charity. Must haves: The below competencies will be More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will More ❯

Luxury Cruise Liner (3-Month Rotational Overseas Work) TAX-FREE | Living Expenses Covered When Working Away Join a world-class luxury cruise liner as an IT Manager, overseeing IT service delivery, stakeholder engagement, and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment, where you will … lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard. Why Join? All living expenses covered while working overseas Opportunity to travel the world while advancing your IT leadership career Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner Key Responsibilities: Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew. Stakeholder Engagement: Act as the primary IT point of contact for senior leadership, department heads, and external vendors, ensuring alignment with business needs. IT Strategy & Continuous Improvement: Develop and implement IT service strategies to enhance operational efficiency, minimize downtime, and More ❯

positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent Aberdeen comprises three businesses, interactive investor (ii), Investments, and … public markets or alternative asset classes. About The Role The purpose of the role is to ensure the effective design of IT services, aligning with strategic business objectives and service management principles, overseeing their acceptance by IT support teams in readiness for going live in our production environment. You will work with multiple stakeholder groups to design IT … services and ensure their requirements are fulfilled by delivery teams. You will also provide value-add IT service impact information to support the delivery of new and changed services. Key Responsibilities Establish and maintain strong and productive relationships with key stakeholders at all levels of Aberdeen PLC and our strategic suppliers. Be the IT service management expert More ❯

Senior IT Service Manager Paying £57,946, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our Digital Channels and wider IT team to support delivery through commercial contracts by working with cross functional teams. In DWP Digital … and experience will you need? Experience of promoting cross-team collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers. Use of effective Change Management tools and processes ensuring the team actively engages in Change to ensure minimum disruption to IT services. … Proven track record of leading in the definition and design of the support model which includes policies, processes, people and technology in alignment with agreed strategy and Service Management process and policies to meet the needs of the Business. Demonstrable experience for the leading and implementation of customised activities or interventions required to support delivery of Business outcomes More ❯

Senior IT Service Manager Paying £57,946, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our Digital Channels and wider IT team to support delivery through commercial contracts by working with cross functional teams. In DWP Digital … and experience will you need? Experience of promoting cross-team collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers. Use of effective Change Management tools and processes ensuring the team actively engages in Change to ensure minimum disruption to IT services. … Proven track record of leading in the definition and design of the support model which includes policies, processes, people and technology in alignment with agreed strategy and Service Management process and policies to meet the needs of the Business. Demonstrable experience for the leading and implementation of customised activities or interventions required to support delivery of Business outcomes More ❯

Senior IT Service Manager Paying £57,946, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our Digital Channels and wider IT team to support delivery through commercial contracts by working with cross functional teams. In DWP Digital … and experience will you need? Experience of promoting cross-team collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers. Use of effective Change Management tools and processes ensuring the team actively engages in Change to ensure minimum disruption to IT services. … Proven track record of leading in the definition and design of the support model which includes policies, processes, people and technology in alignment with agreed strategy and Service Management process and policies to meet the needs of the Business. Demonstrable experience for the leading and implementation of customised activities or interventions required to support delivery of Business outcomes More ❯

Senior IT Service Manager Paying £57,946, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our Digital Channels and wider IT team to support delivery through commercial contracts by working with cross functional teams. In DWP Digital … and experience will you need? Experience of promoting cross-team collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers. Use of effective Change Management tools and processes ensuring the team actively engages in Change to ensure minimum disruption to IT services. … Proven track record of leading in the definition and design of the support model which includes policies, processes, people and technology in alignment with agreed strategy and Service Management process and policies to meet the needs of the Business. Demonstrable experience for the leading and implementation of customised activities or interventions required to support delivery of Business outcomes More ❯

Senior IT Service Manager Paying £57,946, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our Digital Channels and wider IT team to support delivery through commercial contracts by working with cross functional teams. In DWP Digital … and experience will you need? Experience of promoting cross-team collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers. Use of effective Change Management tools and processes ensuring the team actively engages in Change to ensure minimum disruption to IT services. … Proven track record of leading in the definition and design of the support model which includes policies, processes, people and technology in alignment with agreed strategy and Service Management process and policies to meet the needs of the Business. Demonstrable experience for the leading and implementation of customised activities or interventions required to support delivery of Business outcomes More ❯

Senior IT Service Manager Paying £57,946, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our Digital Channels and wider IT team to support delivery through commercial contracts by working with cross functional teams. In DWP Digital … and experience will you need? Experience of promoting cross-team collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers. Use of effective Change Management tools and processes ensuring the team actively engages in Change to ensure minimum disruption to IT services. … Proven track record of leading in the definition and design of the support model which includes policies, processes, people and technology in alignment with agreed strategy and Service Management process and policies to meet the needs of the Business. Demonstrable experience for the leading and implementation of customised activities or interventions required to support delivery of Business outcomes More ❯

Job Opportunity: Security Governance and Service Management Specialist Are you passionate about security governance and service management? Do you want to make a difference in the financial sector? If so, we have an exciting temporary position for you in the heart of London! Location: City of London Contract Type: Temporary Commute: Just a 1-minute walk … from Liverpool Street train station! Join our dynamic team at a leading financial institution and insurance provider! We're looking for a dedicated Security Governance and Service Management Specialist to help us enhance our security posture and ensure top-notch service delivery. What You'll Do: Develop and implement security governance frameworks to safeguard our assets. Collaborate … in the formulation of security policies and procedures. Provide training and support to staff on security best practises. What We're Looking For: Proven experience in security governance and service management. Strong understanding of financial regulations and compliance. Excellent problem-solving skills and attention to detail. Ability to communicate effectively with stakeholders at all levels. A proactive approach to More ❯

Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: £500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service Support/operations … considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme … of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change More ❯

to deliver against identified business objectives and business problems, alongside those already identified as the customers key objectives. Provide pre-sales support to customers who want to establish a service management roadmap, and advise on the solutions and technologies required to achieve business objectives and/or address business problems. Liaise with customer stakeholders and Computacenter's project … team to understand design needs, constraints and options, on large and complex projects, or in complex managed service provider environments. Develop in-depth ITIL, ServiceNow, technology and industry expertise in order to advise customers and consultants on new trends and changes within the industry. Lead knowledge sharing activities, and be a regular contributor to team meeting. What you'll … need Solid experience as a trusted advisor to customers for ServiceNow road-mapping and design. At least 5 years of experience in delivering Service Management projects in a customer-facing context, with exposure to the deployment of technology in support of at least some of the following solution areas: cloud management solutions, orchestration solutions, discovery solutions, security More ❯