1 to 25 of 262 Service Management Jobs in the UK

Consultant – Service Management My client, a leading business services organisation with headquarters in Chancery Lane, is seeking to hire an experienced IFS Consultant specializing in the Service Management module to support the implementation, configuration, and optimization of IFS Service Management solutions. The consultant will … work closely with business stakeholders and technical teams to ensure the system supports end-to-end service operations, improves service delivery efficiency, and aligns with business processes. This role requires strong functional expertise in IFS Service Management combined with hands-on implementation experience and the ability ...

Enterprise Service Management Architect Overview: A global retail organisation is undertaking a major service management transformation and is seeking an experienced Service Management Enterprise Architect (Contract) to support the delivery of a new enterprise CMDB.This role will provide architectural leadership across service management … CMDB is fit for production within a complex, large-scale environment. Role & Responsibilities: Provide end-to-end architectural ownership for a new CMDB and service management platform Shape and govern CMDB design covering discovery, integrations, reconciliation, and service models Ensure alignment with enterprise architecture standards, governance ...

title : Service Management Enterprise Architect (Contract) Contract: 3 months Location: Salford Days in office : 3 days onsite (Tuesday, Wednesday, Thursday) 2 days working remotely Travel: Occasional between London/Manchester Scope of the role Our Retail Client is accelerating delivery of a new Configuration Management Database (CMDB … built on BMC Helix, with integration requirements spanning Helix Discovery, Dynatrace, SCCM/Intune, SolarWinds, and other estate systems. An experienced contract Service Management Enterprise Architect is urgently required to stabilise the CMDB design, ensure alignment with Design Authority governance, and lead service management centric architecture ...

Service Architect (Bid and Programme) Location : Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level required to obtain: DV We are seeking an experienced and proactive Service Architect to lead and own the service management input … activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will ...

custodial services, and Integrated Urgent Care - NHS 111, Out-of-Hours (OOH) and Clinical Assessment Centres (CAS). We are recruiting for a It Service Management Coordinator to support the wider IT team. This role is a newly created role to support the needs of the business. … ITSM Coordinator leads core IT Service Management Practices including Change Management, Problem Management, Asset Records Management , and Project Management while ensuring compliance with ISO/IEC 20000 and providing procurement support for IT services. The role will drive stability, governance, and continuous improvement enabling ...

Cardiff, Leeds, Manchester, Nottingham or Swindon Job description Are you a visionary Business Analyst who thrives on delivering transformational digital services? Join our Digital Service Transformation Team and spearhead the rollout of end to end ServiceNow capabilities spanning HR Service Delivery (HRSD), Customer Service Management (CSM), IT Service Management (ITSM), IT Operations Management (ITOM), Business Continuity Management (BCM), Governance, Risk & Compliance (GRC), Software Asset Management (SAM), and Strategic Portfolio Management (SPM). You will also harness ServiceNow's built-in Generative AI, Agentic AI and mobile app frameworks ...

seeking a highly skilled and experienced Operations Manager to lead our IT operations. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery. This role requires a visionary leader … optimize our operational processes, ensure service excellence, and drive continuous improvement within a dynamic technology environment. Responsibilities: Operational Leadership: ? Lead, mentor, and manage a team of IT operations professionals, fostering a culture of high performance, collaboration, and continuous learning. ? Oversee the daily operations of all IT infrastructure, applications ...

Join Ofwats Corporate Enablers as a IT Service Manager *Office Location: Birmingham (B5 4UA) with hybrid working* About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Following the Independent Water Commissions final report … help shape the future of water, and together we can continue to make a positive impact. The Role Reporting directly to the Head of Service Management, you will be responsible for ensuring IT Service Management policies and processes offered to Ofwat operations are consistent in approach ...

accelerate growth across our ITSM, integration, and automation services. This is a senior, consultative sales role focused on winning new customers across MSPs, service providers, and enterprise IT organisations. You will engage with senior stakeholders, understand complex service delivery and operational challenges, and position our integration and automation … capabilities as a strategic extension of their IT operations. Youll join a rapidly growing international organisation with a strong reputation in service management and workflow automation, playing a key role in expanding our footprint across the UK ITSM and MSP ecosystem. This opportunity is well suited ...

accelerate growth across our ITSM, integration, and automation services. This is a senior, consultative sales role focused on winning new customers across MSPs, service providers, and enterprise IT organisations. You will engage with senior stakeholders, understand complex service delivery and operational challenges, and position our integration and automation … capabilities as a strategic extension of their IT operations. You’ll join a rapidly growing international organisation with a strong reputation in service management and workflow automation, playing a key role in expanding our footprint across the UK ITSM and MSP ecosystem. This opportunity is well suited ...

Exciting Opportunity! Join Odevo as a Service Delivery Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we scale our digital and operational capabilities across our UK Operating Companies (OpCos), we are strengthening how IT services are delivered, governed, and continuously improved. … looking for a highly capable, service-focused Service Delivery Manager to join our UK IT Operations team and play a key role in ensuring reliable, high-quality IT services across Odevo UK. Position: Service Delivery Manager Company: Odevo UK Location: Hybrid – London/UK-based offices Working ...

summary Are you an enthusiastic IT Service Desk analyst looking for a new challenge in the NHS? Do you enjoy troubleshooting complex IT issues? We are recruiting IT Service Desk Analysts to complement our existing team, ensuring that we can respond to the demands our busy hospital services … across Guildford and the surrounding areas. Our Digital Service Desk Analysts are the first point of contact between Trust users and the IT Department and are responsible for handling all 1st line technical support issues. Duties primarily include the logging, triaging and progressing of calls right through to resolution ...

technology delivery team. This role focuses on ensuring systems and services are operationally ready before going live, working closely with delivery, operations, and service management teams. This is a great opportunity for someone early in their testing or quality engineering career who enjoys working across testing, operations … infrastructure, and who is keen to build broad technical experience in a live service environment. Key Responsibilities Design, execute, and support Operational Acceptance Testing (OAT) activities for new and changed services Validate operational readiness, including monitoring, supportability, and service management requirements Work closely with service management ...

Manager position. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, Private Medical Insurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Mller Rewards, offering a variety … online and in-store discounts and development opportunities. As our Change Manager you will enable effective management and the delivery of information technology services and ensuring business relations within the organization are managed. You will liaise with all other IT service functions to make sure that services ...

Manager position. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, Private Medical Insurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Mller Rewards, offering a variety … online and in-store discounts and development opportunities. As our Change Manager you will enable effective management and the delivery of information technology services and ensuring business relations within the organization are managed. You will liaise with all other IT service functions to make sure that services ...

Technical Services Manager (ITIL/Service Management) Newtownabbey, Belfast area £34,000 to £37,000 + £11,100 shift allowance. We are working with a well-established organisation in Newtownabbey who are seeking an experienced Technical Services Manager to lead and develop their Technical Support function. This role … ideal for a service-driven leader with a strong ITIL Service Management background proven Incident Management expertise and ideally a knowledge of networking. You will lead technical support-focused shift teams, own major incident processes, and act as a key bridge between technical teams and senior ...

onboarding, daily work, and career development. What You'll Do Technical DevelopmentDesign and deliver ServiceNow workflow solutions across multiple domains, including: Customer Experience: Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User ExperienceLeverage ServiceNow's Experience Layer to create modern, intuitive user experiences: Configure and enhance the Next Experience UI for seamless, tailored interactions Use UI Builder and Service ...

daily work, and career development. What You'll Do Technical Development Design and deliver ServiceNow workflow solutions across multiple domains, including: Customer Experience: Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience Leverage ServiceNow's Experience Layer to create modern, intuitive user experiences: Configure and enhance the Next Experience UI for seamless, tailored interactions Use UI Builder ...

Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider … work across all three main hospital sites Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line ...

Business Unit: Technology Operations and Cyber Security - IT Service Protection Salary range: £40,000 - £50,000 per annum DOE + Benefits Location: UK Hybrid - Glasgow or Gosforth Contract type : Permanent Our Team The world is changing and so are we. That is why we are a home … brave. You want to do big things, and we have the roles to make that happen. An exciting opportunity has arisen within IT Service Protection team for a Senior Service Introduction Technician within Technology Operations and Cyber Security. This multidisciplinary role is a great opportunity to engage across ...

Senior IT Service Manager Pay of £57,946, plus 28.97% employer pension contributions worth £16,786, hybrid working, flexible hours, and great work life balance. Are you ready to lead complex service migrations that shape the future of digital services across government? As a Senior IT Service … their decommissioning. You'll ensure minimal disruption to live services used by millions of customers, and work closely with Application Support and Integration Live Service teams. You'll coordinate service transitions with other government departments and external partners, managing resources across projects, service teams, and suppliers. This ...

Senior IT Service Manager Pay of £57,946, plus 28.97% employer pension contributions worth £16,786, hybrid working, flexible hours, and great work life balance. Are you ready to lead complex service migrations that shape the future of digital services across government? As a Senior IT Service … their decommissioning. You'll ensure minimal disruption to live services used by millions of customers, and work closely with Application Support and Integration Live Service teams. You'll coordinate service transitions with other government departments and external partners, managing resources across projects, service teams, and suppliers. This ...

Senior IT Service Manager Pay of £57,946, plus 28.97% employer pension contributions worth £16,786, hybrid working, flexible hours, and great work life balance. Are you ready to lead complex service migrations that shape the future of digital services across government? As a Senior IT Service … their decommissioning. You'll ensure minimal disruption to live services used by millions of customers, and work closely with Application Support and Integration Live Service teams. You'll coordinate service transitions with other government departments and external partners, managing resources across projects, service teams, and suppliers. This ...

Senior IT Service Manager Pay of £57,946, plus 28.97% employer pension contributions worth £16,786, hybrid working, flexible hours, and great work life balance. Are you ready to lead complex service migrations that shape the future of digital services across government? As a Senior IT Service … their decommissioning. You'll ensure minimal disruption to live services used by millions of customers, and work closely with Application Support and Integration Live Service teams. You'll coordinate service transitions with other government departments and external partners, managing resources across projects, service teams, and suppliers. This ...

that technology change translates into real, sustainable business outcomes . You will lead complex programmes and projects with a strong focus on business readiness, service transition, and change management , operating within a service-provider environment aligned to ITIL and service management principles . Reporting directly … doing Lead the end-to-end delivery of complex, high-impact digital and IT transformation initiatives Own business readiness and change management , ensuring technology enables people, services, and operations effectively Drive successful service transition , ensuring operational readiness, documentation, and support models are in place Work closely with engineering ...