1 to 25 of 171 Support Analyst Jobs in the UK excluding London

IT Support Analyst Reed Technology are delighted to be working with a leading client within the professional service sector who are seeking an IT Support Analyst join their friendly and passionate team Day-to-day of the role: Resolve helpdesk issues, including troubleshooting hardware and software problems. Perform user administration duties such as setting up accounts … and other supplies. Participate in IT project work, such as developing SharePoint Online and Intranet. Develop policies and processes related to IT operations. Conduct training and create documentation to support users and staff. Required Skills & Qualifications: In-depth knowledge of hardware and software. Up-to-date with the latest IT and software trends. Strong customer service ethos and communication … skills. Excellent organisational skills and ability to establish good working relationships quickly. Experience in an end-user desktop support role or IT operations environment. Proficiency with Windows 11, Windows Server 2022, Microsoft 365 applications, and Azure services. Experience with Remote Desktop support, Active Directory, and Exchange Online. Advanced troubleshooting skills for printers, peripheral devices, and VoIP telephony services. More ❯

IT Support Analyst - £30k - £32k - Altrincham Hybrid - Fintech If you have around 2 years experience in a IT Support role and looking for a company to take the next step this could be the route to go. Its in the Fintech domain, highly varied work, with lots of differing career progression options (Be that Data, Development, Security … Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/ticketing system Supporting internal systems (Windows 10/11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and basic … Experience and understanding of Active Directory Group Policy Exchange (on premises) Virtualisation (VMware preferable) Change process and ticketing system experience Good communicator Other Exp Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, hardware troubleshooting Familiarity with Microsoft 365, Dell/HP devices, and networking More ❯

We are seeking an Infrastructure Engineer/Support Analyst, responsible for supporting and maintaining our clients internal IT systems and hardware estate as well as supporting their Dynamics 365 support operation. This role is ideal for someone who enjoys hands-on technical work, thrives in a practical support environment, and takes pride in ensuring reliable internal … IT operations. About the Role You will support the day-to-day operational needs of the business, focusing on internal IT systems, equipment, and processes. Main Duties and Responsibilities Application Support * Provide 1st and 2nd line support for Microsoft Dynamics 365 applications (internal and external users). * Diagnose and resolve technical issues related to Dynamics 365 CRM. … Escalate complex cases, ensuring accurate and complete documentation is maintained. * Conduct remote troubleshooting sessions and collaborate with colleagues to reach timely resolutions. * Log, track, prioritise and manage support tickets in line with SLAs using our ticketing system. * Ensure customers are kept informed throughout the lifecycle of their tickets and receive clear, professional communication. * Identify recurring issues and contribute to More ❯

IT Support Analyst - £30k - £32k - Altrincham Hybrid - Fintech If you have around 2 years experience in a IT Support role and looking for a company to take the next step this could be the route to go. Its in the Fintech domain, highly varied work, with lots of differing career progression options (Be that Data, Development, Security … Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/ticketing system Supporting internal systems (Windows 10/11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and basic … infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell/HP devices, and networking basics Knowledge of Group Policy More ❯

JOB TITLE: IT Support Analyst LOCATION: Devizes SALARY: £27,000 - £36,000 dependant on experience WAY OF WORKING: Full Time | Permanent THE BUSINESS: We’re thrilled to be working with an award-winning firm who provides a comprehensive range of first-class legal services for individuals, families, and businesses across the UK. The firm values creativity, hard work … ambition, and fun! They offer competitive pay, fantastic employee benefits. And the opportunity to grow in a thriving, forward thinking environment. And the social outings are legendary! THE IT SUPPORT ANALYST OPPORTUNITY: Provide exceptional customer service in person, via phone and email as appropriate Resolve helpdesk issues and troubleshoot hardware and software issues Perform user administration duties Installing … date knowledge of the latest IT and software trends Strong customer service, communication and organisational skills Enthusiasm for continual learning SKILLS Experience of working in an end-user desktop support role or IT operations environment Windows 11 and Windows Server 2022 Familiarity with Microsoft 365 applications and Azure services Remote Desktop Support Active Directory and Exchange Online Knowledge More ❯

Evolve IT is delighted to be exclusively partnering with a leading beverages company based in Edinburgh, to recruit a new IT Support Assistant. The role has become vacant, as an existing member of the team has just been promoted! This is a brilliant opportunity for an entry level applicant to join a close-knit IT support team, that … provides essential support and maintenance for a range of IT systems, across multiple sites, ensuring a seamless operational environment can meet the demands of this growing business. The ideal candidate will have entry level experience as an IT Support Analyst, who delivers 1st and 2nd line technical support to customers, while working collaboratively within the team. … Responsibilities: Manage and prioritize allocated workload to provide timely support to front line IT queries. Liaise effectively with 3rd party IT suppliers and internal support teams when needed. Conduct root cause analysis of IT equipment issues and recommend appropriate solutions. Ensure all IT equipment is properly set up and installed. Maintain thorough documentation of incidents and solutions for More ❯

about what we stand for and want to move forward together. What sort of work? This is an exciting opportunity to join our growing IT team as an IT Support Analyst in our Exeter office. As part of this role you will be responsible for: Proactively monitoring support calls using our ServiceNow ticket management system Taking phone … setup When needed, assisting users with setting up IT kit for meetings On occasion travelling to our other offices in Bristol, Cheltenham, Sidmouth and London Providing out of hours support on occasion Why this team? The IT team is the Firms centre of innovation. As well as supporting the hardware and software already in place, they lead the way … on developing processes and efficiencies through new software and technology. Made up of a group of innovative, tech savvy and forward-thinking IT specialists and project managers, the team support the technology across all our offices. How do we work? We take a flexible, agile approach to working patterns. As a team we agree together on the best working More ❯

IT Support Analyst - Bishop's Stortford - Microsoft 365 Deployment & Configuration A leading company in Bishop's Stortford is seeking a skilled and motivated IT Support Analyst to join their team. This role is ideal for someone with strong 1st and 2nd line support experience and a particular focus on Microsoft 365 technologies , including deployment, configuration … and user support . You'll be a key player in managing and optimising the firm's Microsoft 365 environment, while also delivering high-quality support to end users across a range of devices and platforms. Key Experience Required: Proven experience in Microsoft 365 support , including Exchange Online, Teams, SharePoint, OneDrive Hands-on experience with M365 deployment … and configuration across user devices and environments Solid 1st and 2nd line support background in Windows 10/11 , Azure AD , and Active Directory Experience with user account management , permissions , and group policies Familiarity with basic networking (DNS, DHCP, patching) Confident in supporting desktop/laptop hardware , mobile devices (iPhones) , and peripherals Key Responsibilities: Deliver 1st and 2nd line More ❯

IT Support Analyst - Bishop's Stortford - Microsoft 365 Deployment & Configuration A leading company in Bishop's Stortford is seeking a skilled and motivated IT Support Analyst to join their team. This role is ideal for someone with strong 1st and 2nd line support experience and a particular focus on Microsoft 365 technologies , including deployment, configuration … and user support . You'll be a key player in managing and optimising the firm's Microsoft 365 environment, while also delivering high-quality support to end users across a range of devices and platforms. Key Experience Required: Proven experience in Microsoft 365 support , including Exchange Online, Teams, SharePoint, OneDrive Hands-on experience with M365 deployment … and configuration across user devices and environments Solid 1st and 2nd line support background in Windows 10/11 , Azure AD , and Active Directory Experience with user account management , permissions , and group policies Familiarity with basic networking (DNS, DHCP, patching) Confident in supporting desktop/laptop hardware , mobile devices (iPhones) , and peripherals Key Responsibilities: Deliver 1st and 2nd line More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

IT Support Analyst - 2nd line. Are you currently looking to secure your next opportunity within I.T? Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer. Alternatively, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to … develop your skills further. Our client based are looking for an Internal IT Support Analyst to join their established I.T team. Job Type: Contract to Perm Salary: Hourly equivalent of 28,000 - 30,000 per annum. Location: Surbiton Role Type: Office Based - Hybrid working once fully trained Hours: 40 per week - Mon -Fri Holiday: 25 days Job Role … Internal IT Support across multiple sites and departments Adhering to the ITIL standards Resolving software incidents in line with KPIs Provide remote desktop support Ensure support request 'tickets' are opened, updated and closed as efficiently as possible Software & network analysis, diagnosis, troubleshooting & debugging Active Directory Administration Managing NTFS Permission Smart ticketing expert Telephone & software support for More ❯

Role: IT Support Analyst Location: Devizes, Wiltshire Salary: £30,000 - £35,000 Profile Our client is an award-winning legal firm that is looking to add an IT Support Analyst to their IT team. They are looking for the right person to assist with the implementation, maintenance & control of elements of the Information Technology (IT) within … you have a driving license for this position as occasionally you will need to travel to their other sites in Wiltshire. Key Responsibilities Provide front and second line user support and technical assistance to internal staff. Assist with the installation and configuration of peripheral devices. Assist with education in the use of PC operating systems/packages/applications. More ❯

IT Support Analyst Edinburgh (Hybrid) Competitive Salary plus Benefits Permanent Posted Date: 01/07/25 Start Date: Jul – Sep 25 Meraki Talent are working with a respected UK law firm to find an experienced IT Support Analyst to join its established technology team in Edinburgh. This is a great opportunity for a hands-on … IT professional to deliver high-quality support and play an active role in firmwide IT initiatives. The firm is looking for a reliable and technically capable individual with proven experience in IT support, a strong service mindset, and a proactive approach to problem-solving. Responsibilities of the IT Support Analyst: Deliver second-line support for … projects, offering technical expertise and supporting delivery within deadlines. Help develop internal documentation and guidance to ensure consistent processes and knowledge sharing within the team. Background of the IT Support Analyst: Proven IT Support experience (2nd Line) in a law firm or wider professional services environment Strong working knowledge of Microsoft technologies including Windows 10, Office suite More ❯

IT Support Analyst Edinburgh (Hybrid) Competitive Salary plus Benefits PermanentPosted Date: 01/07/25Start Date: Jul – Sep 26Meraki Talent are working with a respected UK law firm to find an experienced IT Support Analyst to join its established technology team in Edinburgh.This is a great opportunity for a hands-on IT professional to deliver … high-quality support and play an active role in firmwide IT initiatives. The firm is looking for a reliable and technically capable individual with proven experience in IT support, a strong service mindset, and a proactive approach to problem-solving. Responsibilities of the IT Support Analyst: Deliver second-line support for desktops, laptops, mobile devices … projects, offering technical expertise and supporting delivery within deadlines. Help develop internal documentation and guidance to ensure consistent processes and knowledge sharing within the team. Background of the IT Support Analyst: Proven IT Support experience (2nd Line) in a law firm or wider professional services environment Strong working knowledge of Microsoft technologies including Windows 10, Office suite More ❯

The primary responsibilities of the Application Analyst will be maintaining and running the client exchange platforms. The operations team currently work a weekly shift rota covering the hours 07:00-18:00. There may also be some evening and weekend work. Client Details The client is a financial market infrastructure company. Description Job Overview The primary responsibilities of the … Technical Analyst will be maintaining and running client exchange platforms.The operations team currently work a weekly shift rota covering the hours 07:00-18:00. There may also be some evening and weekend work. Responsibilities and Duties Responsible, along with other operations analysts, for the day-to-day management of the exchange platforms Provide 1st line support to … connected clients Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms Support the build-out and configuring of new exchange platforms Take a lead role in technology client support, including platform delivery management, support and knowledge transfer Raise and deploy changes to support the day-to-day More ❯

Senior Applications Analyst - Loughborough (Hybrid) £40,000 - £50,000 Role: We're seeking a Senior Applications Analyst to lead the support, development, and optimisation our client's organisation's critical application and infrastructure estate. You'll take ownership of complex systems, drive key upgrade projects, and play a pivotal role in service improvement ensuring that the systems … You'll be a trusted technical advisor, collaborating closely with IT leadership and business stakeholders. Key Responsibilities: Act as SME for application services, delivering advanced 2nd/3rd line support across Windows Server, business systems, and cloud platforms (Azure/365). Lead and deliver major software upgrades, system integrations and migration, working with project teams and senior stakeholders. … maintain comprehensive technical documentation, knowledge base articles, and asset records. Build strong relationships with senior users, suppliers, and third parties to resolve incidents and deliver service improvements. Mentor and support junior analysts, sharing knowledge and best practice. Participate in an on-call rota (with enhanced allowance) to ensure 24/7 service continuity. Ideal Candidate: Significant 2nd/3rd More ❯

We are seeking a skilled IT Support Analyst to join our dynamic IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, ensuring the efficient operation of systems, software, and hardware. The IT Support Analyst will play a crucial role in diagnosing and resolving technical issues, maintaining IT … infrastructure, and delivering exceptional service to our colleagues. Responsibilities: End-User Support: Respond to user queries and issues through various channels, including phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating systems. Incident … Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support when necessary. Telecoms Support: Provide support for telecoms systems, addressing issues and ensuring seamless communication for end-users. Collaborate with telecom service providers to troubleshoot and resolve technical challenges. Technical Issue Resolution: Analyse and resolve technical More ❯

Job Summary: I am seeking a skilled and proactive 2nd Line IT Support Specialist to deliver technical support across regulated production and laboratory environments. Acting as a key liaison between the IT Helpdesk and end users, you will provide second-line support for business-critical systems and validated devices. Responsibilities include issue resolution, compliance with validation and … quality standards, and ensuring minimal operational disruption. Key Responsibilities: Provide second-line support in regulated areas (e.g., labs, packaging, production systems) Troubleshoot and resolve hardware, software, and infrastructure issues Capture and document detailed incident information Collaborate with senior technical teams and external vendors Support installation/configuration of validated and non-validated systems Assist in patching, updates, and … system maintenance Ensure adherence to validation standards such as CSV, GxP, and 21 CFR Part 11 Maintain accurate support records via the helpdesk system Provide onboarding and training to end users Identify and propose improvements in IT services and system performance Essential Qualifications Recognised IT certifications (e.g., CompTIA A+/Network+/Security+, Microsoft MCSA/MD-100/ More ❯

Advance Your IT Career as a 2nd Line Support Engineer! Intercity is growing and so can your career. Were looking for a skilled and motivated 2nd Line Support Engineer to join our high-performing Service Desk team. If youre passionate about solving complex IT issues, supporting a wide range of technologies, and delivering exceptional customer service, this is … your opportunity to thrive. As a 2nd Line Support Engineer, youll be the escalation point for our 1st Line team, tackling more advanced incidents and requests. Youll work across a diverse technical landscape from Microsoft 365 and Azure to EPOS systems and network troubleshooting ensuring issues are resolved efficiently and to the highest standards. Youll also collaborate with third … party suppliers and internal teams to get to the root of multi-faceted IT challenges. Key Responsibilities as a 2nd Line Support Engineer: Provide expert support via phone, email, and remote access. Diagnose and resolve escalated incidents and service requests. Create and maintain knowledge base articles to empower 1st Line teams. Deliver on-site support when required. More ❯

Job Title: Junior IT Support Analyst Location: Liverpool, UK Industry: Medical Salary: £26-27k per annum (DOE) We are seeking a proactive IT Support Analyst to join our dynamic team at a leading pharmaceutical company based in Liverpool. The successful candidate will play a critical role in supporting and maintaining IT systems, ensuring business continuity … and delivering excellent user support in a highly regulated environment. Key Responsibilities: Provide 1st line technical support for all IT-related incidents and service requests across the business. Troubleshoot and resolve issues related to hardware, software, networks, and enterprise applications Customer Service experience Manage user accounts, permissions, and access rights in Active Directory, Microsoft 365, and other platforms. … laptops, printers, and mobile devices. Escalate complex issues to senior IT staff or third-party vendors as required. Monitor IT infrastructure health and respond proactively to system alerts. Document support activities, solutions, and knowledge articles using the ITSM system. Support data backup processes and assist with disaster recovery planning. Key Requirements: Proven experience in an IT support More ❯

A leading MS partner is seeking a Infrastructure Support Analyst to support their on-premise infrastructure and Dynamics 365 applications. This role is split between 60% supporting D365 applications and 40% supporting on-site infrastructure. The role is working fully in office with some potential flexability. Responsibilities: Application Support (approx. 60%) Provide 1st and 2nd line … support for Microsoft Dynamics 365 applications (internal and external users). Diagnose and resolve technical issues related to Dynamics 365 CRM. Escalate complex cases, ensuring accurate and complete documentation is maintained. Conduct remote troubleshooting sessions and collaborate with colleagues to reach timely resolutions. Log, track, prioritise and manage support tickets in line with SLAs using our ticketing system. … of their tickets and receive clear, professional communication. Identify recurring issues and contribute to process improvements and knowledge base documentation. Contribute to team meetings and share insight on client support trends or platform improvements. Infrastructure Support (approx. 40%) Maintain and support internal IT infrastructure including networks, laptops, desktops, printers, and display equipment. Prepare and provision IT equipment More ❯

on innovation, agility, and forward-thinking solutions. Your Role in the Journey: Are you passionate about cloud technology, IT service operations, and driving efficiency? They require a proactive Technical Support Analyst to support their internal teams, ensuring seamless IT service delivery for engineering and business operations. You'll work with cloud-native solutions, voice and data infrastructure … and endpoint technologies, keeping their digital ecosystem robust and future-ready. What You'll Be Doing: Providing high-quality technical support across their technology services, ensuring optimal user experience Acting as a Technical Support Analyst, contributing to key IT projects and enhancements Troubleshooting network, software, and cloud solutions using advanced diagnostic tools Managing software deployments, updates, and More ❯

Support Analyst 12 month FTC Full-time, 35 hours per week Home based with regular travel to our Rustington Centre The Organisation Were Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives regardless of how or when they lost their sight. Founded in 1915, by Sir Arthur Pearson, to … those blinded in subsequent wars and military engagements, including the Second World War, and more recently, the conflicts in the Falklands, Iraq and Afghanistan. We are currently seeking a Support Analyst to join us on a full-time basis for a 12 month fixed term contract. The Benefits - Salary of £37,130.08 per annum - Generous annual leave with … the option to buy additional days - Pension scheme with generous employer contributions - Healthcare cash plan - Access to legal services and mental health support - Employee assistance programme - Paid professional subscriptions and discounts - Home working allowance - Professional and personal development - Enhanced pay The Role We are looking for a proactive and resourceful Support Analyst to provide first and second More ❯

Application Support Analyst Location: Gloucester, 1x Per Week (with occasional county-wide travel) Salary: £35,500 Per Annum Working Hours: 37 hours per week (flexible working and on-call rota may be required) Are you passionate about supporting critical IT systems and ensuring they run smoothly to help frontline services? We’re looking for a dedicated ICT Application … Services Analyst to provide expert 2nd line technical support across a dynamic and rewarding public service environment. About the Role In this role, you’ll be responsible for managing and maintaining a range of software and hardware services across the organisation. Working within a Windows-based infrastructure, you’ll ensure essential systems remain fully operational, secure, and fit … an opportunity to make a real difference — your work will directly contribute to the smooth operation of services that keep communities safe and supported. Key Responsibilities Deliver 2nd line support in a calm, professional, and customer-focused manner, ensuring adherence to agreed service levels. Manage and resolve technical incidents and service requests, escalating when necessary and keeping stakeholders informed More ❯