Service Desk Support Engineer
- Hiring Organisation
- Bulb Resourcing
- Location
- Swindon, Wiltshire, South West, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
About the Client Our client is a highly respected, security-focused IT services organisation dedicated to providing robust infrastructure and technical support solutions across the UK. Known for maintaining exceptional operational standards and customer satisfaction, they offer an environment that values continuous learning, professional development, and adherence to industry … technical inquiries and incidents via telephone, email, and ticketing systems. Troubleshoot and resolve issues across operating systems, applications, hardware, and networks. Document all support tickets with high accuracy, contributing to knowledge base articles and self-service guides. Prioritise, escalate, and collaborate on complex issues with higher-tier IT teams ...