1 to 25 of 35 Ticket Management Jobs in the UK excluding London

working across a broad range of technologies and liaising across multiple areas of the business to support incidents, problems and requests. Also responsible for ticket management and escalation, explaining the solutions in technical and nontechnical terms. Technical skills/experience required: Previous experience within a Deskside support role … troubleshooting skills Able to identify, log and resolve technical problems with software, hardware and network systems Comfortable providing remote support when needed Exposure to ticket management and response Excellent communication and stakeholder management skills This is an immediate requirement with interview slots available this/early next more »

Team that is responsible for the delivery of customer funded research and development projects. Main responsibilities will include leading multi-disciplined project teams, stakeholder management, client liaison, developing internal processes and delivery responsibility including planning, finance management, risk management and resources. The role will report to the … providing latest updates Working alongside other teams to resolve known problems and on continual improvement initiatives Helping assist with Urgent Requirements Additional responsibilities: Jira Ticket management/backlog items Problem Resolution Requirements capture Interviewing Supplier Management and maintenance Skills mapping Qualifications and Experience: Enthusiasm for implementing best … practice project management methodologies with a desire to deliver as per business requirements. Flexible approach and willingness to try new tools/techniques/methods. Excellent attention to detail with strong organisational and communication skills, with the ability to build a rapport across the business. Experience of working within more »

a dynamic and experienced Technical IT Manager to join their innovative team. The Company : Our client are at the forefront of transforming financial data management for a wide range of clients, from dynamic FinTech startups to global banking institutions. Their platform simplifies complex data processes, automates critical business operations … end-user computing Collaborate with cross-functional teams to align IT initiatives with business objectives Develop and maintain automation scripts for AD/AAD management Implement infrastructure-as-code solutions for AD/AAD resource management Ensure strong controls for identity and access management Establish robust asset … management protocols Monitor security policies and procedures to ensure compliance across the organization Conduct regular audits and assessments to identify areas for improvement Skills and Expertise Required: Minimum 3 years of experience in Azure, including Azure Active Directory, Virtual Machines, Firewall, Networking, Site Recovery, and Sentinel Minimum 2 years more »

a dynamic and experienced Technical IT Manager to join their innovative team. The Company : Our client are at the forefront of transforming financial data management for a wide range of clients, from dynamic FinTech startups to global banking institutions. Their platform simplifies complex data processes, automates critical business operations … end-user computing Collaborate with cross-functional teams to align IT initiatives with business objectives Develop and maintain automation scripts for AD/AAD management Implement infrastructure-as-code solutions for AD/AAD resource management Ensure strong controls for identity and access management Establish robust asset … management protocols Monitor security policies and procedures to ensure compliance across the organization Conduct regular audits and assessments to identify areas for improvement Skills and Expertise Required: Minimum 3 years of experience in Azure, including Azure Active Directory, Virtual Machines, Firewall, Networking, Site Recovery, and Sentinel Minimum 2 years more »

the industry. Support many of the biggest brands in the UK and worldwide. Job Purpose and primary objectives The IT Service Desk and Request Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require a competent aptitude for working … such services on an operational rotated 365 days in a Night shift working basis including Weekend and Night shift. Keying the incidents from Client ticket system to Partners ticket system and vice versa Coordinate end to end with various parties for printer incident closure within SLA Printer Calls … log analysis Printer availability report preparation and analysis Liaising with third Party suppliers and managing printer issues for resolution Day-to-day Management of First line technical service desk on printer incidents to respond to internal/external customer incidents and queries via email and phone Monitor the Printer more »

problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management ensuring the … and part of a team. Experience and technical knowledge of IT, PCs/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties. Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »

troubleshooting printer problems, supporting standard software packages, and other general “IT” tasks ‘Hands and Eyes’ support to other teams documentation and knowledge base article management the onsite call management system to update calls and close calls to specific SLAs stock control & asset management – ensuring the desktops and … work independently and part of a team. and technical knowledge of IT, PC’s/peripherals, and their architecture fix, IMACs, Incidents, Projects with Ticket Management with liaising and working alongside 3rd Parties flexibility and the ability to manage your day effectively Desirable skills/qualifications: Foundation more »

team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction … managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk … including ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement service desk policies, procedures, and best practices to optimize service delivery and ensure adherence to ITIL processes. Coordinate with other IT teams and departments to escalate and resolve complex technical issues and ensure more »

who are responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be … instrumental in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ years Excellent customer management skills, acting as the face of the Service Delivery capability to clients and engaging with them regularly. Ultimately responsible for the delivery of SAPs … strategy, planning and execution with other stakeholders from SAP. Manages the risks & compliance for the service across S/4 Finance. Proficient in contract management and performance management, ensuring that contractual Key Performance Indicators (KPIs) are met by the technical and functional teams. Ability to manage overall accounts more »

environment is essential. Proven ability to build lasting working relationships with key stakeholders, both internal and external, and demonstrates consideration for colleagues. Excellent time management and organisational skills, including the ability to deal with conflicting demands, to deliver multiple projects, prioritise a heavy workload and fulfil the job requirements. … as overtime, as agreed in advanced with your People Manager. Proven technical experience and exposure to Windows OS, Office suites, MS Teams, Mobile Device Management (Android), Print Management. Able to conduct independent research and develop IT solutions. ITIL certification or other recognised IT Service Management certification Exposure and … experience of ticket management systems Meets the requirements of the UK Home Office Counter Terrorism Clearance (CTC), including having been resident in the UK for a period of more than 3 years, and have either a British, EEA or Commonwealth passport with ILM.We will ask all applicants invited more »

of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLAs, supporting more »

of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLA’s more »

Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer more »

Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer more »

be able to contribute to individual, team and company targets and objectives Must be conscientious with an attention to detail Preferred experience using a Ticket Management Software, creating/updating & logging tickets ITIL Foundation Certified more »

Support either directly from the customer or escalated from the 1st line team. This involves assistance by phone, email, and/or using a ticket management system. You will also be responsible for updating the internal knowledge base with issue resolution details. As a 2nd Line/Technical more »

of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLAs, supporting more »

Customer account feedback, problem resolution and user experience Responsible and accountable for measuring, reporting, and analysing overall account health through the use of Dashboards, Ticket Management and Customer feedback to optimise the Customer Experience Provide direct oversight of all day-to-day activities of the Customer Service and … Customer Care Support teams, including case and order management, staff and field support scheduling & development, technical/non-technical guidance, and orchestrating case escalation resolution The ability to carry out Root Cause Analysis to solve problems and communicate analysis of issues with both external and internal customers to determine … available to meet in various Customer locations (including overseas) on an occasional basis. Possess essential skills for ITIL Certification, specifically in Service Design and Management, demonstrating a deep understanding of IT service processes and methodologies to enhance the overall efficiency and effectiveness of customer care operations. As with Most more »

proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates … security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware/Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer more »

/EUC support role. Proficiency in Windows system administration, including Active Directory and Windows Server 201x. Scripting expertise in PowerShell/Bash. Experience in ticket management following ITIL practices. Desirable: Familiarity with automation tools like Terraform, Azure DevOps, and Ansible. Knowledge of database administration, specifically MS-SQL. Expertise more »

/EUC support role. Proficiency in Windows system administration, including Active Directory and Windows Server 201x. Scripting expertise in PowerShell/Bash. Experience in ticket management following ITIL practices. Desirable: Familiarity with automation tools like Terraform, Azure DevOps, and Ansible. Knowledge of database administration, specifically MS-SQL. Expertise more »

1st Line Support and 1 to 1 technical training: face-to-face, over the phone or via written documentation. · Maintain accurate entries in the ticket management system of change requests/faults with resolutions. · Perform software & hardware installations and maintenance incl. regular and emergency security updates. · Continually monitor … and supplier communications. · Monitor system performance/usage and prepare relevant reports. · Set up video conference equipment for staff or guests. · Maintain IT inventory management and stock control processes. · Follow agreed procedures, respond to requests for assistance by providing information to enable users to resolve their technical problems. · Participate more »

and effectively utilize related tools such as HaloITSM, Terraform, Azure DevOps, and Git. Allocate resources effectively to support operational tasks, development initiatives, and team management responsibilities. Skills and Experience Required: Essential: Minimum 3 years of managerial experience in an IT environment. Demonstrable expertise in Azure cloud technologies. Strong understanding … of ticket management systems, ITIL practices, and service desk tooling. Proficiency in system administration, including Azure Active Directory, Active Directory, and Windows Server. Experience with automation tools such as Terraform and Azure DevOps. Solid knowledge of version control using Git. Desirable: Experience in database administration, particularly with Azure more »

and effectively utilize related tools such as HaloITSM, Terraform, Azure DevOps, and Git. Allocate resources effectively to support operational tasks, development initiatives, and team management responsibilities. Skills and Experience Required: Essential: Minimum 3 years of managerial experience in an IT environment. Demonstrable expertise in Azure cloud technologies. Strong understanding … of ticket management systems, ITIL practices, and service desk tooling. Proficiency in system administration, including Azure Active Directory, Active Directory, and Windows Server. Experience with automation tools such as Terraform and Azure DevOps. Solid knowledge of version control using Git. Desirable: Experience in database administration, particularly with Azure more »

technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting … blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac … operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends more »