1 to 25 of 30 Ticket Management Jobs in the UK excluding London

Basic) and UMB - £19.34/hr Contract Length: 6+ Months Start Date: 15-Dec-25 End Date: 30-Jun-26 Key Responsibilities Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract. … Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract. Effective Management of disposals that go through their Hub as per contract. Triage and perform hardware repairsin Warranty kit' and liaise with vendors for parts and returns ...

recruiting for an SC Cleared IT Engineer to be based in Bristol on contract working for a Government organisation. Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns ...

service provider based in High Wycombe. Please not you must have active SC Clearance and a manual driving license for this role. Responsibilities Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels … contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors ...

successfully received. Liaise with IT contacts and suppliers to ensure smooth operations and timely resolution of issues. Keep stakeholders informed of progress and updates. Ticket Management: Manage raising tickets related to HR processes such as new starters, leavers, changes in employment, and personal details. Raise all queries (including … tickets are updated with relevant information and resolved promptly. Documentation: Ensure that all documentation is in Freshservice for easy reference and tracking. Inventory & Hardware Management: Maintain our asset management system for laptops and mobiles allocated to users in all offices. Keep track of equipment assignments and ensure accurate ...

/Hardware engineer to work for a client of ours based in Bristol. All work will be complete onsite in Bristol. Role Responsibilities: * Queue ticket management of tickets assigned to their Hub * Hub Stock management including asset management of kit in/out * Triage and perform ...

Analyst: Previous experience within a Service Desk is vital within this role Excellent troubleshooting and problem solving skills Extensive Active Directory Strong O365 experience Ticket management experience including good time management Hardware support including Laptop & PC building Any experience of supporting MS Exchange is highly desirable Experience ...

absolute must as you'll be engaging with System Users across the business group, from warehousing through to sales, finance and the senior management team. While prior experience with our applications is beneficial (e.g., Microsoft 365/SharePoint, FileMaker, ERP systems such as Business Central), we also welcome strong … regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming tickets across internal applications (e.g., Microsoft Business Central, Slim4, Warehouse Management Systems, Trade Websites, Product Database, Zendesk). Prioritize ...

requests, and ensuring our hardware inventory is accurate. This role is office-based due to the requirement of handling physical hardware assets. Key Responsibilities: Ticket Management: Acting as the first point of contact for IT issues, logging and resolving tickets via Freshdesk. You will ensure tickets are prioritized … correctly according to business impact (SLA). User Lifecycle Management: Handling the full onboarding and offboarding process, including account creation in Active Directory, assigning Office 365 licenses, and setting up permissions. Asset Management: Maintaining a strict inventory of IT hardware (laptops, mobiles, docking stations) and managing stock levels. ...

with colleagues on agreed deadlines. Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices. Actively contribute to problem management and knowledge transfer Work closely with the Service Desk to feedback on support … desk or IT support role. Good knowledge of Windows operating systems. Full driving licence. Experience with Team Viewer, SCCM, Active Directory, Asure or ITSM Ticket Management Tools would be advantageous. Why Tetra Tech: Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused ...

proactive and highly organised Operations Team Leader to oversee daily operational workflows and ensure compliance. In this pivotal role, you’ll manage ticket queues, allocate tasks across the team, and drive continuous improvement across the business. You’ll also take ownership of maintaining ISO9001 and Health & Safety certifications, ensuring … regularly audited. Salary: Up to £33,000 per annum depending on experience Location: Near Farnborough Contract: Permanent, full time, office based Key responsibilities Ticket management: Monitor and manage ticket queues and allocate tasks to ensure timely resolution. Provide guidance, support, and oversight to the operations team, fostering ...

support presence, focused on maintaining stringent service levels and managing the full life cycle of hardware within your designated hub and surrounding areas. Ticket Management: Proactively manage and update all assigned support tickets (for the Hub and surrounding spoke locations) to ensure all contractual Service Level Agreements (SLAs … met. Hardware Logistics & Asset Management: Perform end-to-end management of IT stock. This includes the precise scanning/logging of equipment in and out of locations to maintain accurate inventory and asset records. Device Repairs & Triage: Identify faults, perform initial triage, and conduct hardware repairs ...

Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow … team What's in It for You £27,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles ...

Manager, you will be responsible for the stability, security, and evolution of the company’s technology environment. You will move beyond firefighting and ticket management, focusing instead on long-term architecture, vendor strategy, cyber resilience, and smart automation. You will be trusted to challenge legacy thinking, recommend improvements … Full ownership of IT infrastructure, systems, networks, and cloud environments Development and execution of the IT strategy and technology roadmap Cyber security oversight, risk management, and compliance Vendor management, contract negotiation, and cost optimisation Leading system upgrades, migrations, and digital improvement projects Ensuring high availability, performance, and business ...

teams when required. The analyst plays a key part in maintaining high levels of customer satisfaction and meeting IT service delivery standards. Key Responsibilities Ticket Management & Triage Act as the initial contact point for users via phone, email, self-service portal, or chat. Accurately log, categorise, and prioritise … incidents and service requests in the ITSM tool. Perform triage to determine ticket urgency, impact, and appropriate resolution path. Identify recurring or related issues and link tickets accordingly. First-Line Troubleshooting & Resolution Provide first-time fixes using standard troubleshooting steps, documented workarounds, and knowledge base articles. Assist with password ...

staff, resolving hardware and software issues promptly Troubleshoot technical problems to minimise service disruption Log, manage, and update incidents and service requests using the ticket management system Communicate clearly with users, explaining technical issues in a simple, accessible way Work collaboratively with internal teams to improve service delivery ...

will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first ...

clear and friendly 1st line assistance Troubleshooting AV/IT hardware and software issues and investigating root causes Managing support cases within the internal ticket management system Providing remote technical support across Windows, Linux, Android and digital display hardware (full training provided) Working collaboratively with internal teams ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best ...

questions, problems, concerns and requests about products and services Follow standard processes, procedures and adhere to customer SLAs Identify and escalate priority issues to Management team Build a rapport and strong relationship with customers by offering support and advice Accurately log and update customer records Assist in setting … attitude Desirable Skills Experience supporting end users in a customer service environment Experience working with SaaS applications/training services Experience in using ticket management or CRM software What does an average day look like? You will engage with a variety of customers, speaking to people ...

none. What You’ll Do: Champion and develop a high-performing IT Service Desk team Resolve advanced technical issues with speed and expertise Oversee ticket management and keep our documentation sharp Deliver game-changing technical projects with our PMO Forge strong relationships with clients and vendors Diagnose, configure ...

business impact. Act as an escalation point for delivery issues, removing blockers to ensure successful outcomes. Define, manage, and track requirements using the agreed ticket management tools. Develop, configure, and enhance solutions within Oracle EPM (Fusion) and TM1 , following agreed development and release processes. Ensure solutions are fully ...

application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology … affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience ...

site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: A competitive salary. Training opportunities set out with … your targets. Duties and Responsibilities of their 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. ...

workload of Relationship Managers, enabling them to focus on strategic growth and client acquisition and revenue generation. Key Responsibilities Client Account Management: Serve as a primary daily point of contact for clients, handling inquiries and requests. Work closely with Relationship Managers to co-manage client accounts and ensure client … needs to provide tailored solutions. Develop and maintain a deep knowledge of the individual requirements of each account, utilising company CRM and other client management tools. Collaboration & Coordination: Coordinate with internal departments such as professional services, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client ...

Support document and arrange handover meetings between consultants and the support team. Coordinate logistics for consultants, including travel arrangements and accommodations. Monitor Installs Triage ticket board, triaging tickets, and keeping the PSG team informed. Book and manage project meetings, including kick-off calls and progress updates. Attend regular internal … SharePoint link. What We're Looking For: Strong organisational skills and attention to detail. Excellent communication skills, both verbal and written. Experience in project management and scheduling. Proficiency in data collection and documentation. Ability to coordinate training sessions and manage logistics effectively. A proactive approach to problem-solving ...