Strategic Design Lead
- Location
- Luton, England, United Kingdom
through to delivery, working alongside your team, wider stakeholders, and third party service providers. Facilitate prioritisation of the team’s workplan Plan and facilitate user research — interviews, contextual enquiry, workshops — synthesising findings into clear, actionable insight. Map current and future-state customer journeys, service blueprints and ecosystem maps … design workshops, generating alignment and momentum around complex problems. Define service principles, design criteria and success metrics that keep work grounded in real user and business needs. Collaborate closely with product designers, tech leads and delivery leads to ensure service-level thinking flows into product decisions. Partner with ...