226 to 250 of 467 Remote Customer Service Jobs

associated networks, in various field locations in UK & Europe. This role requires travel within the UK & Europe, strong technical expertise, and excellent customer service skills. Training and shadowing of experienced PMS engineers will be provided where required to ensure you have the necessary skills and knowledge to excel … your role. Additionally, the candidate must be available for PMS emergency call-out cover as needed. What a typical day looks like: Develop, service, maintain, and troubleshoot PMS (Power Management Systems) systems (PLC, SCADA, HMI, PME and networks) across client sites. Provide on-site technical support, diagnosing faults ...

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI‐driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future‐fit patterns. You will work closely with architects, product owners and stakeholders ...

Company An exciting opportunity has arisen to join a well-established and highly respected financial services organisation that is committed to delivering exceptional customer service through reliable, secure and innovative technology operations. The organisation fosters a collaborative and inclusive working environment where employee wellbeing, professional development and continuous … Manager, you will take ownership of the production environment, ensuring critical systems, platforms and workloads operate reliably, securely and efficiently. Reporting to the IT Service Operations Manager, you will play a key leadership role within the Service Operations function, overseeing production operations, enterprise scheduling, production control and operational ...

escalation point for significant tooling or operational system issues What You'll Bring Established experience managing operational systems, tooling or automation platforms within a customer or member operations environment A track record of defining and delivering systems or automation strategies, not just administering them day to day Hands … experience managing front-line customer service platforms such as Zendesk, Salesforce or Intercom, or similar systems used in a customer or member operations environment Experience managing workflow automation, integrations or operational technology solutions Strong understanding of operational processes, service delivery and customer or member journeys ...

Role As a Business Central 2nd Line Support Consultant, you'll take ownership of more complex support issues, ensuring customers receive an excellent service while working alongside consultants, developers and the wider support team. Key Responsibilities Manage and resolve customer support queries via phone, email and customer … development team to coordinate testing and deployment of software fixes. Manage incidents in line with agreed SLAs. Prioritise workload effectively while maintaining excellent customer service. Contribute to internal knowledge sharing and continuous improvement initiatives. About You We're looking for someone who enjoys analysing problems, delivering excellent customer ...

Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet ...

time temporary position offering hybrid working arrangements and an immediate start. You will play a key role in supporting customers and internal stakeholders, ensuring service requests and maintenance issues are logged, monitored, and resolved efficiently. Your New RoleAs Helpdesk Administrator, you will be responsible for providing first-line administrative … support to customers and engineers, ensuring all service requests are managed effectively. Key responsibilities will include: Logging, updating and managing service requests through the helpdesk system Acting as the first point of contact for customer enquiries via telephone and email Allocating jobs and coordinating engineer attendance ...

detail, good numerical skills and a willingness to learn. Previous administration experience is beneficial but not essential. The Role Supporting the administration of customer contracts Processing orders and service changes Assisting with billing and resolving customer queries Maintaining accurate records across internal systems Liaising with customers … skills Confident IT skills, including Microsoft Office Strong communication and organisational skills A positive, proactive attitude and willingness to learn Previous administration, office based customer service or billings experience would be an advantage Hours Monday to Friday, 9:00am - 5:30pm Hybrid working available following successful completion ...

supporting your wellbeing, professional development, and work-life balance: 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme … subscriptions. Regular social events, team-building activities, and a Refer-a-Friend bonus scheme. About the Role We are seeking a highly motivated and customer-focused IT Consultant to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions ...

work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment … Analysis : Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data ...

Incident Engineer Rate: £ 250 - £320 per day - Umbrella only Duration: 6 months Likely to extend) Location: Glasglow - hybrid Job Description: Will contribute to the Service Desks commitment of providing 1st line IT support. Providing support and visibility to our users and joining a team of analysts responding … resolving requests for technical support and fulfilling service requests logged via our self-service ITSM tool. Key Responsibilities: Assist colleagues in their day-to-day role providing support. Resolve incidents for SLC and approved third party employees by first time fix while recording details on ITSM tool. Complete ...

Service Desk Analyst , you will be part of a high performing team providing an efficient, friendly and responsive service to internal and external customers. What youll do Receive and respond to requests for support by following documented procedures Provide information to enable resolution or promptly allocating unresolved calls … whole organisation including supporting staff, board committee members and external suppliers What youll need Experience of working with Office365 software Experience in Customer Service or similar role Ability to work well independently, under pressure and in line with our SLAs Experience in complex problem solving, and identifying when ...

What we are looking for? Professional or business level fluency in speaking/reading and writing in English. Ideally 2 years of Finance or Customer Service related business admin experience. Familiarity with Microsoft Excel and handling sensitive/confidential data/information. Detail orientated, resilient, organised, flexible, positive … offer at TRG? Clear career progression plan to senior/leadership levels based on performance Holidays: 25 increasing to 27 days (3 years’ service) & 30 days (5 years’ service) + UK bank holidays +10 days 'Work From Anywhere' + paid Birthday + Volunteering day ‘Family Matters’ (enhanced Maternity ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … SharePoint, Outlook, OneDrive) Familiarity with PowerApps and Power BI Understanding of business processes in finance, operations, or supply chain Strong problem-solving ability and customer service mindset Clear and confident communication skills Desirable Skills Knowledge of Dynamics 365 Field Service or CE modules Experience with Power Automate ...

Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet ...

Skills & Experience Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector ...

Skills & Experience Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector ...

continuous improvement initiatives within the IT function. Working as part of a collaborative IT team, you will deliver a responsive and professional support service while helping to ensure systems remain secure, reliable, and fit for purpose. Key Responsibilities Provide first and second-line support for hardware, software, user access … network-related issues. Log, prioritise, investigate, and resolve support tickets in line with agreed service levels. Configure, build, deploy, and maintain laptops, desktops, and mobile devices. Support employee onboarding and offboarding processes, including account creation, permissions management, and equipment allocation. Perform routine system maintenance, software updates, patching, and health ...

traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems … effort tasks Scaling Automation & AI-first Solutions: Drive towards 100% automation where human intervention is only required in complex cases or when necessary for customer experience. Enhancing Tooling for COps (Customer Operations) : Improve existing tools and build new solutions to reduce manual efforts, increase efficiency, and streamline investigations.e.g. ...

someone at the beginning of their IT career who has a solid foundation in IT support, whether that's through a 1st Line position, Service Desk role, IT apprenticeship or commercial IT support experience. You'll be someone who enjoys troubleshooting technical issues, takes pride in delivering excellent customer service and is keen to continue learning and developing your technical knowledge. Role: Providing 1st Line IT support to internal users via telephone, email and face-to-face. Logging, managing and resolving IT support tickets. Supporting Microsoft 365 applications including Outlook and Teams. Managing user accounts, passwords ...

Field Service & Installation Engineer (Field Based) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are looking for a Telematics Engineer to provide continued support … growing and established customer base within Exeterand the surrounding areas. You will have access to many of our benefits, including annual shift allowance in addition to your salary, annual pay reviews, company vehicle, with laptop, mobile phone and tools provided to ensure you are fully equipped in your ...

Transport Planning Coordinator is responsible for planning and coordinating road transport movements across the UK, ensuring customer requirements are met through efficient vehicle utilisation, cost effective planning, and high quality operational execution. Working closely with customers, hauliers, distribution centres, and internal teams, the role manages transport activities from order … planning through to operational completion, ensuring accurate system updates, effective communication, and excellent customer service throughout the process. The role contributes to the smooth and efficient operation of the business by delivering reliable transport solutions, supporting operational performance, and ensuring agreed service levels, budgets, and timescales ...

join our IT Services team and provide expert 2nd line support across our business. This is an exciting opportunity for a technically skilled and customer-focused IT professional who thrives on solving complex problems, supporting users, and contributing to the continuous improvement of IT services. You'll work across … reliable and effective IT support. The Role As a Deskside Analyst, you will act as the primary escalation point for complex IT incidents and service requests that cannot be resolved by the Service Desk. Working both remotely and on-site, you will provide advanced technical support, perform detailed ...

days are the same, you could be resolving technical issues on-site at a primary school one day and supporting a commercial customer from the helpdesk the next. This is an excellent opportunity for someone who enjoys hands-on IT support, building strong customer relationships, and working across …/11, macOS and Microsoft 365. Experience with Active Directory, Intune and printer support. Good understanding of wired and wireless networking. Excellent troubleshooting and customer service skills. Strong organisational skills with the ability to manage your own workload. Professional communication skills and confidence working with a diverse client ...

Windows Server & Active Directory Good networking knowledge including DNS, DHCP, VPNs, switching, routing, and firewalls Strong troubleshooting and problem-solving skills Excellent communication and customer service abilities An interest in Cyber Security and Cloud technologies MSP experience is highly desirable but not essential Exclusive Benefits ...