151 to 175 of 365 Remote ITSM Jobs

certificates, and authentication services A solid understanding of enterprise networking concepts including routing, firewalls, proxies, VPNs, and network security Experience working within structured IT service management and change control environments Strong communication skills and the ability to work effectively with both technical and non‐technical stakeholders Desirable Experience Microsoft Entra ...

Senior Application Engineer (Jira ITSM)Skip to main contentThis website uses cookies to improve your experience. Please read our privacy policy for more information.#Senior Application Engineer (Jira ITSM) page is loaded## Senior Application Engineer (Jira ITSM)Applylocations: GB - Yeovil - Lysander Rdtime type: Full timeposted on: Posted Todayjob requisition id: R0031036 … engineering solutions that underpin critical defence, government and public sector services. **What you will do as a Senior Application Engineer*** Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows* Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security ...

similar low-code and automation platforms, you will also have experience developing integrations using APIs and automation frameworks. A good understanding of IT service management principles and processes is important, together with knowledge of monitoring, event management and operational tooling. Experience within Service Desk, Infrastructure, Service Management or broader technology ...

transition process, including prioritisation, risk management and dependency activities to ensure effective transition. Onboard the new service on to the Home Office ServiceNow ITSM toolingworking effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding ...

support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user ...

knowledge of networking, cloud technologies, Microsoft 365, servers, storage and end-user computing. Experience leading cyber security and infrastructure operations. Strong understanding of IT service management and governance. Experience managing suppliers, partners and senior stakeholders. Business continuity and disaster recovery planning experience. Logistics, warehousing, manufacturing or distribution sector experience. Azure ...

Developer or Consultant on medium to large-scale ServiceNow platforms. Strong understanding of ServiceNow development and configuration best practices. Extensive experience working within IT Service Management environments and a strong understanding of ITIL principles. Strong hands-on experience developing and configuring ServiceNow solutions, with the ability to understand business requirements ...

professional qualifications are desirable, including: Microsoft certifications covering Azure administration, Microsoft 365 and enterprise administration. ITIL Foundation or Practitioner certification, demonstrating knowledge of IT service management best practices. Cisco networking certifications, such as CCNA or CCNP, or equivalent experience with enterprise networking technologies, including Cisco Meraki. Infrastructure and virtualisation qualifications ...

maintain and improve ServiceNow capabilities across key service management functions. Key responsibilities Support ServiceNow enhancements and backlog remediation activities. Configure and maintain ServiceNow ITSM and ITOM solutions. Assist with incident, change and service management workflows. Provide technical support and contribute to platform improvement initiatives. Collaborate with senior consultants and client ...

Experience with Full Stack Observability using tools such as Grafana Stack, Log Analytics, AppInsights Excellent knowledge of DevOps processes and principles Knowledge of IT Service Management and automation of IT fulfilment processes through Orchestration and ServiceNow Strong communication skills with the ability to proactively engage with a wide range ...

handheld scanning, WMS interfaces, inventory transactions Integrations: EDI , REST APIs , XML/JSON , flat-file interfaces, SFTP , scheduling tools Useful tools & methods Ticketing/ITSM: ServiceNow/Jira Service Management (or similar) Process methods: Lean , Six Sigma awareness, continuous improvement mind-set What we’re looking for Proven experience ...

Azure certifications such as AZ-104 or AZ-305; experience with Veritas NetBackup, Rubrik or similar platforms; Financial Services experience; and integration with monitoring, ITSM, CMDB and reporting tooling. We are proud to be a Disability Confident Committed employer. We want you to be the real you throughout our recruitment ...

problem, change, release, service request, configuration and knowledge management Strong troubleshooting skills across application, interface, data, access, configuration and environment issues Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance Ability to analyse logs and coordinate with infrastructure, database and security teams ...

Advanced T-SQL development and query optimisation skills. Minimum 5 years' experience in a Database Administrator or similar data platform role. Good understanding of ITSM/ITIL processes and service management best practices. Experience with database monitoring and management tools such as Redgate SQL Monitor or equivalent. Familiarity with PowerShell ...

managing telecommunications carriers, circuit providers and audiovisual service partners. An understanding of enterprise audiovisual technologies, meeting room standards and operational support models. Strong IT service management, major incident, problem management and operational risk capabilities. Strong communication skills, with the ability to explain service risks and investment requirements to senior stakeholders. ...

specialist intelligence sources in high‐assurance environments. Familiarity with structured intelligence sharing integration and security automation concepts. Experience progressing actions through case management or ITSM platforms. TDR (Threat Detection and Response) Experience Understanding MITRE ATT&CK, adversary TTPs and common attack vectors. Experience detecting, triaging, and investigating cyber security alerts ...

development for Databricks Apps, using Python web frameworks or React. Automated testing, including pytest, data-quality checks, and performance and load testing. PMO and ITSM tooling such as ServiceNow, Jira and Confluence. Certifications Essential: Databricks Certified Data Engineer Professional, or Data Engineer Associate with a commitment to achieve Professional within ...

issuesProcess Improvement: Develop improved methods for requesting access, troubleshooting problems, and enhancing customer-focused service deliveryTraining Support: Assist with updating training materials, learning IT service management practices, and supporting team knowledge sharing Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule ...

maintaining a proactive, can‐do attitude. Desirable Qualifications Enterprise Software Implementation: Previous experience managing large-scale implementations of enterprise class Customer Service software or ITSM platforms. Advanced Analytics & Business Intelligence: Experience utilizing advanced diagnostic analytics systems for root‐cause and trend analysis. Modern Frontend Frameworks: Familiarity with modern JavaScript frameworks ...

integration experience Azure DevOps or Jenkins for CI/CD Awareness of secure development (OWASP Top 10) ITIL 4 Foundation or service desk/ITSM experience What’s on offer Annual cost of living pay review Pension contributions of up to 10% when you contribute 5% 33 days holiday including ...

implementation guidance for stabilisation Improved governance and stakeholder communication Knowledge transfer and handover documentation at close What you need Several years in IT service management, ideally in SAP or ERP environments Strong working knowledge of ITIL Hands on ServiceNow experience Experience managing external service providers and AMS organisations Fluent written ...

complex technical issues. The role also provides leadership to Service Desk Co-ordinators delivering first-line support across phone, email, face-to-face and ITSM channels, ensuring enquiries are managed effectively and resolved in line with business priorities and service expectations. Key Responsibilities 1. Service Desk Management • Lead, support … analytical and problem-solving skills. • Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. • Strong understanding of ITIL and IT Service Management practices. • Excellent communication, organisational and prioritisation skills. • Inclusive leadership style, strong integrity and attention to detail. • Full driving licence (occasional travel may be required ...

your working reality. We have built an inclusive and welcoming environment, for everyone. Your skills and experience Experience working within an IT Service Management (ITSM) environment, with a strong understanding of Event Management and ITIL best practices. Ability to monitor and analyse IT events, alerts, and service performance data ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven ITSM Manager to ensure the consistent … validating adherence to standards such as GDPR, ISO 27001, and SOXQualificationsSkills, Education & Qualifications:5+ years working in a ITSM roleProven experience in IT service management, service assurance, or IT operationsExperience managing service performance in complex, multi-vendor environmentsExcellent analytical, communication, and stakeholder management skillsFamiliarity with audit processes, compliance frameworks ...

week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst to join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure … sensitivity identification and redaction. Responsibilities Your main responsibilities will be to... Manage Incidents and Problem tickets. Contribute to the development and maturity of IT service management (ITIL) processes. Receive, log, and maintain Change Requests (RFCs) for SVGC IT and third-party suppliers, supporting change evaluation under the direction ...