26 to 50 of 124 Remote ITSM Jobs

technological projects. Experience leading quality teams in operational and technological environments. Proven track record in implementing ISO 9001 or similar standards. Experience with IT service management frameworks (e.g., ITIL) and back-office or service desk operations preferred. Experience working with UK public-sector clients, ideally within transport or infrastructure environments. ...

multiple time zones and international stakeholder groups. Fluency in written and spoken English. Desirable experience Experience working with enterprise portfolio management functions. Exposure to ITSM, CMDB, service transition, cutover, hyper care or operational readiness. Experience managing third-party technology vendors or outsourced delivery partners. The opportunityThis is an excellent opportunity ...

personally fix each ticket, but you will be responsible for progress and escalation where necessary. You will take calls and log them into our ITSM and allocate them to the relevant colleague if you are unable to do a first-time fix. The role covers several offices within a region ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

Power BI, Excel, ServiceNow, BMC). • Proven experience in team training, communications, or business management roles Desirable but not essential: • Good working knowledge of ITSM practices (e.g. incidents, SLAs, service design, change). • Experience in financial services, insurance, or technology-led environments. • Familiarity with digital collaboration tools (e.g. Microsoft Teams ...

platform and UX design leadership required. Deep knowledge of UX principles methodologies and enterprise design standards remains essential. Understanding of ServiceNow modules such as ITSM ITOM ITAM CMDB and service request required. Working knowledge of platform configuration including workflows scripts and UI policies remains beneficial. Familiarity with incident problem change ...

from the 1st Line Support Team. Alongside their advanced technical capability, the 2nd Line Support Engineer must deliver excellent customer service focused on quality ITSM system input, first-touch resolution, and meeting any SLA obligations. While providing technical support and excellent customer service to clients, the 2nd Line Support Engineer ...

SPECIFICATION Systems Project Manager Deliver a migration from and to a new internal CRM/CMDB/ITSM platform Support cost saving initiative Projects (where required) Project management approach delivering Projects to time, cost, scope and quality through rigorous Project controls Strict change and exception management controls Working with vendors ...

management Managing escalations to a satisfactory outcome Experience delivering BAU initiatives and small internal projects using agile methodologies Experience working with Jira, Azure DevOps, ITSM tools such as Cherwell and ServiceNow and the MS Office suite. What makes Ashurst a great place to work? We offer you all the things ...

ability to influence at senior levels. Experience working within structured delivery environments, such as Agile, SAFe or hybrid methodologies, using issue-tracking and ITSM tools. Desirable Skills and Experience Experience of working within a government or shared services environment. Previous experience with other ERP platforms (e.g. Oracle e-Business Suite ...

Experience aligning application architecture with business, data and technology domains. Experience mentoring architects and operating in a senior or deputy leadership capacity. Understanding of ITSM and ITIL frameworks within managed application environments. Essential Skills Ability to balance long-term architectural strategy with short-term delivery priorities. Strong analytical, planning ...

IT Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. In this role, you will oversee … maintain internal service documentation, operational procedures, and support processes within the UK technology environment. Required Skills & Experience ITSM Expertise: Strong understanding of IT Service Management principles and operational governance (P4/Expert level in Analysis and Reporting). Stakeholder & Vendor Management: Proven track record of managing relationships, leading service reviews ...

support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration ...

stakeholder relationships. What you'll need to succeed Proven experience in a Service Desk Manager or IT Support leadership role Strong knowledge of IT service management principles (ITIL desirable) Demonstrated ability to manage and develop high-performing teams Excellent stakeholder management and communication skills A proactive approach to service improvement ...

wider Microsoft 365 integrations. Ability to engage with stakeholders, understand requirements, and translate them into effective technical solutions. Experience supporting or administering IT service management platforms such as ServiceNow, including reporting and dashboard creation. What you'll be doing Developing and maintaining Power Apps, automated workflows, and business solutions that ...

produce high-quality designs and foster a culture focused on technical excellence and creative problem solving. Reviewing, challenging and approving supplier process documentation for ITSM, Transition, Planning and Supplier Exit processes Proven ability to work across complex technology environments, collaborating with third-party vendors (including supporting procurement activities) as well ...

/certificates). Implementing and evidencing IT controls (access, change, logging/monitoring, backup/restore testing) with audit-ready documentation. Operating within formal ITSM and change control (incident/problem/change) with risk-based change assessment. Strong documentation, evidence discipline and stakeholder communication. Desirable Engineering controls mapped ...

7+ years of experience in program or project management, with at least 3 years leading ServiceNow implementations. Deep understanding of ServiceNow modules such as ITSM, ITOM, CMDB, and HRSD. Strong leadership and stakeholder management skills. Experience managing cross-functional teams and third-party vendors. Excellent communication, organizational, and problem-solving ...

DevOps environments. Knowledge of Infrastructure as Code principles. Experience with CI/CD pipelines. Experience working within regulated or highly controlled environments. Familiarity with ITSM platforms and workflow automation tools. Understanding of secure coding and secrets management practices. Personal Attributes Strong automation mindset with a passion for process improvement. Self ...

DevOps environments. Knowledge of Infrastructure as Code principles. Experience with CI/CD pipelines. Experience working within regulated or highly controlled environments. Familiarity with ITSM platforms and workflow automation tools. Understanding of secure coding and secrets management practices. Personal Attributes Strong automation mindset with a passion for process improvement. Self ...

Splunk certification preferred Splunk ITSI configuration via REST API Automation using Terraform and GitHub Monitoring, observability and alerting solutions Integration with monitoring, automation and ITSM platforms Large-scale Splunk platform management across multiple use cases Data analysis and correlation across multiple data sources Infrastructure automation and monitoring best practices Agile ...

will: Act as the first point of contact for IT incidents and service requests. Log, prioritise and manage support tickets within the IT Service Management system. Resolve first-line support issues and escalate more complex incidents to appropriate teams. Monitor ticket progress and keep users informed to ensure service level ...

service issues Contributing to continuous improvement initiatives and helping identify opportunities to enhance our IT services Maintaining accurate records within our IT Service Management (ITSM) platform Escalating complex issues where required and taking ownership through to resolution Please note: This role will also have a weekend working requirement, to ensure … IT security, data protection and best practices Nice to Have Previous experience in a 1st Line Support, Helpdesk or IT Support role Experience using ITSM tools Exposure to Microsoft 365 and Azure environments Basic networking knowledge ITIL Foundation certification (or a desire to work towards it) Why Join ...

Management Strong background in IT & communications managed services Excellent customer facing and relationship building skills Confident with Excel, PowerPoint, Visio, Power BI and Word ITSM experience Security Cleared or willing to obtain clearance Desirable: ITIL Foundation (v3 or v4) Experience in SIAM environments Process design and improvement skills ...

based platforms within a regulated environment. Strong troubleshooting capability across technical, functional and data-related issues. Experience using ServiceNow, Jira or similar ITSM/ticketing tools . Understanding of system integrations, data flows and production support environments. Experience managing incidents, escalations and complex ticket workflows. Ability to investigate defects, replicate ...