76 to 100 of 157 Remote ITSM Jobs

public sector for a 12-month contract. The role requires expertise in ServiceNow development, JavaScript, API integration, and related technologies like Jira, Azure, ITSM, and ITOM. The position offers a competitive pay of up to £700 per day, with hybrid work arrangements available. Ideal candidates will have a strong track ...

Identify gaps, inefficiencies, and unused functionality across the platform. Produce a detailed report with recommendations and prioritised improvement opportunities. Advise on IT Service Management (ITSM) best practices and platform optimisation. Work closely with IT leadership and the Service Management function to understand business requirements. Support the implementation of recommended improvements … project progress. Required Experience Proven hands-on experience implementing, configuring, and optimising ManageEngine solutions (particularly ServiceDesk Plus ). Strong understanding of IT Service Management (ITSM) principles and ITIL best practices. Experience conducting technical audits and producing actionable recommendations. Excellent stakeholder management and communication skills. Ability to work independently and provide ...

Identify gaps, inefficiencies, and unused functionality across the platform. Produce a detailed report with recommendations and prioritised improvement opportunities. Advise on IT Service Management (ITSM) best practices and platform optimisation. Work closely with IT leadership and the Service Management function to understand business requirements. Support the implementation of recommended improvements … project progress. Required Experience Proven hands-on experience implementing, configuring, and optimising ManageEngine solutions (particularly ServiceDesk Plus ). Strong understanding of IT Service Management (ITSM) principles and ITIL best practices. Experience conducting technical audits and producing actionable recommendations. Excellent stakeholder management and communication skills. Ability to work independently and provide ...

coordination when issues, risks or dependencies span multiple teams, suppliers or regions. The following skills/experience are essential: Strong experience in IT Service Management within a multi-supplier environment. Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management. Experience leading ...

more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning ...

effective discovery, risk-based prioritisation, remediation governance, exception management and reporting. Develop and manage the VM tooling, patching and automation roadmap, enhancing security visibility, ITSM integration, scanning coverage and operational efficiency. Partner with internal technology teams and third-party providers to drive timely remediation, oversee patch deployment activities and strengthen ...

Using Excel, Power BI and other reporting tools to provide meaningful insight that supports business decision-making Proactively identifying anomalies within Vale and other ITSM platforms, working with colleagues across the business to investigate and resolve issues Supporting the administration and maintenance of tools, knowledge bases and customer documentation used ...

with enterprise scheduling tools, ideally OpCon SQL Server administration and troubleshooting Windows Server, PowerShell and SFTP Major Incident Management and problem resolution ITIL/ITSM experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy ...

senior technology leadership and sector ownershipWork within Capgemini’s strong ServiceNow ecosystem and partnershipsYOUR PROFILEEssential experience & certificationsServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA/CMA (beneficial)Proven experience working on:o At least one large global/international ServiceNow implementation, ORo Multiple ...

customers to inform of progress, request information, manage expectations and close out issues in a timely manner. Log, track and update tickets in our ITSM tool. Be a contributor to our knowledge base/FAQ. Maintain and manage/support test environments for problem replication. Essential Requirements Essential: Ability ...

Administration. Exposure to Salesforce Health Cloud is highly desirable. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management. Experience using Jira or another ITSM/ticketing platform. Ability to prioritise workload and manage multiple requests. Salesforce Administrator certification would be advantageous. Nice to have Salesforce Health Cloud experience. Experience ...

provisioning, shipping and remote handover for VIP or senior users. Ensuring all incidents, service requests, changes and asset updates are accurately recorded in the ITSM tool. Keeping colleagues informed of progress, clearly communicating technical issues and providing professional, customer-focused support. Ensuring incidents and requests are resolved within agreed SLAs … Jamf 100 and 200 Qualification Apple Mac OSX Apple iOS Strong PowerShell automation skills Networking technologies such as TCP/IP, VLANs. Desirable ServiceNow ITSM System Apple Business Manager Jamf 300 Qualification ITIL 4 foundation Atlassian - Jira Atlassian - Confluence Microsoft 365 Certified: Administrator Expert - MS-102 Microsoft Teams Rooms Interview ...

with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation Background supporting displacement or migration conversations from legacy enterprise software Understanding of AI‐powered automation, self‐service ...

modern, multi-cloud environment Own and develop enterprise-wide AI strategy, including governance, compliance and responsible AI practices Lead global IT operations, including ITSM, service desk, resilience, disaster recovery and monitoring Embed DevOps best practice across engineering teams, championing automation, CI/CD and cloud-native delivery Oversee architecture ...

access policies, credential management, session monitoring, and vaulting strategies. Integration: Integrate PAM controls with existing enterprise environments, including Active Directory/LDAP, SIEM, and ITSM tools. Leadership & Advisory: Act as the technical SME, providing mentorship to internal teams and advising on industry standards (NIST, ISO 27001). Stakeholder Engagement: Engage ...

redeploy refurbished assets to maximise value and minimise waste. Receive, log and manage to resolution EUC-related incidents and requests within the IT Service Management platform. Maintain and update the asset management database, ensuring accurate tracking of all changes and lifecycle stages. JML Process Management: Oversee the technical execution ...

mentoring engineers**Highly Desirable skills*** Experience with SDLC tooling, release management platforms, or CI/CD pipeline architecture* Familiarity with ServiceNow integrations or ITSM workflow automation* Contract-first API design, such as OpenAPI/Swagger* Understanding of containerisation (Docker) and orchestration (Kubernetes)* Familiarity with CI/CD tools and automated ...

retrieval solutions Understanding of Responsible AI, governance and enterprise security considerations Desirable Experience NICE CXone integration experience Microsoft Teams integrations CRM platform integrations IT Service Management platform integrations Experience developing AI-powered employee assistants and service desk automation solutions What's on Offer? £600-£650 per day Outside IR35 Initial ...

Salesforce or other CRM/business applications Experience supporting cloud-based software platforms Working with software suppliers, licences or application upgrades Familiarity with IT service management processes An interest in automation, integrations or process improvement We’re looking for someone who is naturally curious, enjoys technology and wants to develop ...

access policies, credential management, session monitoring, and vaulting strategies. Integration: Integrate PAM controls with existing enterprise environments, including Active Directory/LDAP, SIEM, and ITSM tools. Leadership & Advisory: Act as the technical SME, providing mentorship to internal teams and advising on industry standards (NIST, ISO 27001). Stakeholder Engagement: Engage ...

operating within complex ServiceNow environments. Key Requirements Strong hands-on ServiceNow configuration and development experience Proven experience delivering integrations within ServiceNow Strong understanding of ITSM processes and best practices Experience working across the full development lifecycle within ServiceNow Ability to work effectively with both technical and non-technical stakeholders Must ...

operating within complex ServiceNow environments. Key Requirements Strong hands-on ServiceNow configuration and development experience Proven experience delivering integrations within ServiceNow Strong understanding of ITSM processes and best practices Experience working across the full development lifecycle within ServiceNow Ability to work effectively with both technical and non-technical stakeholders Must ...

Newcastle Strategic Solutions Limited is seeking an IT Service Delivery Manager to lead the evolution of our IT service management capability and drive operational excellence. The role requires unifying incident, problem, change and release management to deliver stable, reliable services and strong governance across technology and business teams. You will ...

leading IT workstreams within M&A transactions, including pre‐deal due diligence, integration planning, and post‐merger execution. Strong background in IT service management (ITSM), including CSAT ownership, escalation management, and SLA governance. Experience as a business‐facing technology leader, comfortable operating as a senior point of contact ...

creation of a framework for end user support. Lead, coach, and develop a team of Support engineers. Own and continuously improve IT Service Management (ITSM) processes including incident, request, problem and major incident management. Oversee multi-platform device governance, establishing standardised configurations across all BRUSH end user platforms/environments. … What are we looking for: Experience (3 years) in a similar IT operational management role, with experience in a dedicated ITSM/helpdesk/end user support management position. Proven background governing outsourced MSP agreements and enterprise vendor relations. Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred ...